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Business Profile

Mattresses

LoadUp
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.17

Average of 372 Customer Reviews

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Review Details

  • Elaine S

    Date: 09/19/2025

    My loader was timely, incredibly competent, considerate and neat! I was overwhelmed by his efficiency - it was a terrific experience all around.

  • John R

    Date: 09/17/2025

    ****** and ***** did an excellent job, we had a 300# projection tv, large cabinet, and 2 very large speakers to remove from our basement. Thank You guys.

  • Charles S

    Date: 09/08/2025

    Ordered a adult trike assembly on 8/6/25 technicians showed up without any tools, and admitted this was their first trike assembly. They finished the assembly using my tools. The bike is not assembled correctly the derailer does not work, the front brakes not correct, loose parts.After several emails starting with the first on 8/6/25 8/18/25 8/29/25 9/6/25 9/7/25 and 9/8/25. ****** has offered me a 15% discount for a reservice schedule. I'm not going to pay for another service call to complete the assembly I already paid once for. I don't think I should pay for their failure to properly vett their installers.

  • Catherine E

    Date: 08/21/2025

    First I will say that LoadUp does so much more than junk removal. In my case, they came out to disassemble an old bed frame and then assembly a new bedframe/foundation. The crew were absolutely wonderful and they did a fantastic job. I recommend LoadUp wholeheartedly.

  • Angelica R

    Date: 08/20/2025

    Received text to tell me driver was on his way, which by the way was exactly the time he estimated he would be in my area. Left out the matress and boxspring and it was gone in about 10 mins from the time the text was sent!!! Great service.

  • adam b

    Date: 08/16/2025

    My loader arrived next day at the best time for my situation, was kind and polite. Service was swift as I only had a twin bed to be to disposed of.

  • Lucy M

    Date: 08/10/2025

    I've used them four times and every time I had very pleasant, professional, competent movers. One time I had to make a last minute change and they were very accomodating. Another time I brought the wrong keys to my storage unit (I flew down to ** to empty it so the keys were nowhere near me) and they waited with me for a locksmith to arrive. I've recommended them to all of my family and friends.

  • Linda R

    Date: 08/04/2025

    Excellent customer service. Very easy to set up an appointment, and the follow-up as to when the men would arrive was very good. Two strong friendly and professional men loaded up everything we wanted removed in a timely manner. Would highly recommend.

  • Peggy B

    Date: 08/03/2025

    I received multiple text keeping me update on expected time to arrive. **** and his helper were very professional and friendly. The job was done swiftly and quick. The pricing is comparable to othered if not a bit less expensive. I highly recommend this company.

  • Denise M

    Date: 08/02/2025

    Wow was this service outstanding!! Priced reasonably, definitely met their promise, were super fast, on time. The service provider, ****** was outstanding

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