Reviews
Customer Review Ratings
Average of 374 Customer Reviews
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Review fromCarol L
Date: 12/18/2024
5 starsCompany did exactly what they said they would do. No issuesReview fromMark B
Date: 12/18/2024
1 starWhat a joke I couldve done it myself with a friend they had no tools. I had to take the door off the freezer help him up with the freezer door. He brought a female partner with him, no prejudice, but she was quite out of shape so to speak, and I was more worried about her having a heart attack Than her helping him
LoadUp
Date: 01/02/2025
Hey ****, were sorry to hear about your experience and appreciate you bringing this to our attention. We expect all our teams to arrive prepared with the proper tools and support to complete jobs efficiently and safely. Your feedback is being shared with our team to help us improve. Thank you for taking the time to let us know about this.Review fromJulie S
Date: 12/16/2024
2 starsI scheduled my pick up almost a week ahead & on the day of said pick up I found out that this company didnt even have it dispatched to anyone and that I was going to have to wait 4 hours past my scheduled pick up to get a return because they allow THEMSELVES until 8pm before they issue a refund!! So I couldnt schedule with a more reputable company for same day & had to cross my fingers that the furniture would be gone. Quite possibly the worst business model Ive ever come across! Will NEVER use againLoadUp
Date: 01/02/2025
Hey *****, were truly sorry for the frustration and inconvenience you experienced with your scheduled pickup. This is not the level of service we aim to provide, and we completely understand how disappointing it must have been to deal with delays and uncertainty.
Your feedback is important, and well be sharing it with our team to address the issues you encountered. We appreciate you bringing this to our attention and apologize again for falling short of expectations.Review fromKeith D
Date: 12/16/2024
5 starsFriendly and efficient. Arrived on time, managed to remove the old furniture despite limited room to maneuver.Review fromColin M
Date: 12/14/2024
5 starsQuick and easy. Costs a few bucks, but what doesn't for good service. Load Up used Waste Warriors for our pick up and the owner *** was great. Kept us updated on his schedule and he didn't mess around. Got it done in no time and was very personable. Way to go **** keep it up.Review fromJen D
Date: 12/11/2024
2 starsMy window was 8-12. Then it got pushed back to 12-1, only after I called when it was 11:30 and hadnt heard anything. Then after I called again at 1:20, I was told 20 minutes away. They arrived at 1:50. They were done with set up and removal by 2:30. I planned it so I could make some of the later afternoon obligations at work. I had to reschedule those meetings. I didnt have a problem with the set up and removal but the timing of it was horrible as was communication.LoadUp
Date: 12/12/2024
Hey ***, we appreciate your honest feedback and apologize for the delays and lack of communication you experienced. We understand how valuable your time is and regret that this caused you to reschedule important work obligations. While we're glad to hear the setup and removal went smoothly, we are reviewing this situation to improve our scheduling and communication processes moving forward. If you'd like to share more about your experience, please don't hesitate to reach out at ************************************* Thank you for bringing this to our attention.Review fromKay C
Date: 12/04/2024
5 stars****** in customer service was very friendly and helpful when I called yesterday for pick up of my unwanted furnitures. Their fee is pretty reasonable as well and timing was pretty accurate per window time given. I was surprised to see two women loaders when they showed up today but they did a great job as men! I will definitely use their service again.LoadUp
Date: 12/05/2024
Hey ***, thank you for the wonderful review! We're glad to hear that ****** provided friendly and helpful service and that our pricing and timing met your expectations. Our female Loaders are just as skilled and hardworking, and were glad they impressed you with their service! We look forward to helping you again in the future.Review fromCindy C
Date: 11/30/2024
5 starsLoad up was the easiest experience I have ever had when getting items picked up. I was advised of where my driver was at all times and I didnt even need to be home. The best part was the price was so reasonable! Highly recommended!!LoadUp
Date: 12/02/2024
Hey *****, thank you for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience!Review fromFaaana L
Date: 11/26/2024
5 starsThe driver and his partner did a great job moving the item out of the apartment and onto the truck, they did a wonderful job, the service was excellent and thank you so very much.LoadUp
Date: 11/27/2024
Hey Faaana, thank you for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience!Review fromNeva J
Date: 11/25/2024
4 starsScheduling was easy and communication went week from booking, checking in and pick up.LoadUp
Date: 11/26/2024
Hey ****, thanks for the positive review! Your satisfaction is my main goal, how could we have made your experience with LoadUp go from 4 stars to 5 stars? Customer feedback is tremendously helpful in improving our services. We hope to make every area of our industry and your next removal service an even better experience. Thanks!
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