Reviews
Customer Review Ratings
Average of 352 Customer Reviews
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Review fromLester M
Date: 04/26/2025
5 starsMy phone call to schedule was very simple and was very pleasant. The two gentel.en that showed up to pick up king mattress and box springs were also very professional, kind and courteous. I called three different places in ***************** and no doubt in my mind I picked the right team to help me properly get rid of my mattress. I would highly recommend and if there was a five plus star they deserve it.Review fromCarmelita T
Date: 04/22/2025
1 starAfter getting my appointment canceled two times in a row by Loadup because the loader assigned to me was sick or bailed, on the third attempt at pickup the loader completely missed the appointment and was unresponsive when I attempted to call the number given for them.
LoadUp
Date: 05/08/2025
Thank you for taking the time to share your feedback. At LoadUp, we value our customers and take customer satisfaction seriously. After reviewing your order, I can confirm that a refund has been processed as a resolution. We hope this resolution brings some relief and helps to address the frustration you experienced. We truly appreciate your feedback as it helps us improve and provide better service moving forward. Please accept our sincere apologies for the inconvenience, and thank you again for bringing this to our attention.Review fromJamie O
Date: 04/22/2025
1 starTrampoline Assembly not completed after 4 hours but order marked completed and charged.LoadUp
Date: 04/24/2025
Thank you for sharing your feedback. At LoadUp, we take customer satisfaction seriously and always aim to make things right when issues arise. In your case, after reviewing the situation I can confirm that weve issued a refund as a resolution, and we hope this helps to ease some of the frustration you experienced. Again, I want to thank you taking the time to share your feedback and I apologize for this experience.Review fromKimberly M
Date: 04/20/2025
5 stars***** was very knowledgable and helpful! The process to create the order was very simple on the website. **** was very communicative, arrived when she said she would, and got everything into her truck and out of here!LoadUp
Date: 04/24/2025
Thank you for your kind review! Were so glad to hear you had a great experience with LoadUp. Our team and loaders work hard to provide top-notch service, and we will be sure to share your feedback with them.We truly appreciate your support and look forward to helping you again in the future!Review fromStephen c
Date: 04/07/2025
5 starsGreat job...very perfessional..did they job quick..I will use them again....thank you.Review fromSonja J
Date: 04/06/2025
5 starsFriendly service on the phone and in person. Knowledgeable, fast, on time and great rates!!! I'm so glad I hired them. I'll hire them again!!!Review fromRogelio L
Date: 04/02/2025
5 starsMy 2nd time using Loadup and i can definitely say there a great company both times my loaders took care of business and made sure i was satisfied with my service i will definitely contract them again and i recommend for anyone looking to get rid of junkReview fromBilly N
Date: 03/31/2025
5 starsFriendly, efficient and no surprises.Thanks for a great job ********!Review fromColleen K
Date: 03/31/2025
5 starsStraight forward pricing, quick turnaround for appointments, friendly and efficient. Will definitely use again.LoadUp
Date: 04/01/2025
Thank you very much for the great review!Review fromJermawn H
Date: 03/28/2025
1 starDon't trust or do business with a company that doesn't have a customer service line like **********************. They take your money up front, and you don't have the option of cancelling when your loaders are more than 4 hours late. They give you the illusion of ***************** but there is none. Any attempt to contact "customer service" leads to a dead end. I was given a 4 hour window (4pm-8pm) for my workers to arrive. I was first told 4pm which is what I requested, it was pushed back to 6pm, then 7:30pm (which is when I tried to cancel and get a refund), they didn't arrive till 8:35pm. This delay cost me money and time, and I wasn't offered any discount for their breach of agreement. I strongly recommend that you don't do business with LoadUp!
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