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Business Profile

Mattresses

LoadUp
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

4.11

Average of 353 Customer Reviews

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Review Details

  • Valerie S

    Date: 07/23/2025

    A 1/3 less than two other quotes! And awesome next day fast and efficient service. I was hesitant to pay in advance (thought it might be a scam), but I am so happy I trusted these reviews!!!!

  • David K

    Date: 07/19/2025

    Be warned about using these guys, after you sign they take your card and there is no accountability. I'm an investor using them for the first time. I had not seen the property that I hired them to work on so I asked them up front for photos. They reassured me that they would send me before and after photos before they left. Apparently that was just to get a sale, because here I am a whole day after the job without any photos, no idea what they did or what quality it was. I reached out multiple times but no response. Be warned about using these guys, after you sign they take your card and there is no accountability.

  • Michael John A K

    Date: 07/17/2025

    Had **** come and bring in a king mattress and take out the old. He also removed a couple other items for me. First time using the company. I was impressed. He was kind, considerate of my home. He was knowledgeable about what I needed to do with the mattress. Very helpful. I will use them again.

  • Beth G

    Date: 07/15/2025

    I totally misjudged the work to get rid of stuff out of an apartment. Booked online for next day pick up, the guy came and the stuff went. Problem solved, totally smooth start to finish.

  • Dianna B

    Date: 07/14/2025

    The men were on time, friendly, careful with my walls and belongings, and fast. I will use them again in the future, if needed.

  • Jennifer H

    Date: 07/13/2025

    Price was reasonable. Communication was clear. Even when an unexpected truck issue caused a need to reschedule, they were fully communicative and met my schedule requirements to the best of their availability!

  • Michael K

    Date: 07/12/2025

    My order went through well. I had two heavy couches to move out. They showed up on time. They were in and out in about 20 minutes. Service was great. People were polite and professional. I would use them again.

  • Lynn J

    Date: 07/10/2025

    Pick up window was between 8a-12p. They showed up around 9:30a. Friendly, courteous, and went right to it getting the items moved out. Booking the appointment online was a breeze and the amount charged was very reasonable. I would definitely recommend them.

  • Diane V

    Date: 07/09/2025

    The process of scheduling an appointment was extremely smooth. They communicated with me every step of the way before and after the job was completed. I had a very good experience with the loader being attentive when removing a very long wooden sideboard. Every attempt was made to be careful with the furniture and when moving through my house. I would use this company again as it was almost immediate gratification from scheduling to pick up. I highly recommend them to others as well.

  • Crystal P

    Date: 07/01/2025

    They came and they had no room in their truck so when they were loading up my belongings they spent over 30 minutes trying to rearrange the truck so they can fit everything . They could not fit everything so they pulled random things out including somebody else's mattress and laid it on my front lawn, including some other things like a cinder block and one of those furniture moving pulley. It's all just random junk in the middle of my yard. I wish I could attach a picture. I ordered a bed bundle with Nectar and they set up Loadup up for me. (This was done because I requested white glove delivery and it was easier for them to add the service versus cancel and reorder my purchase.) I tried to contact load up directly. So far it's not been successful but nectar said that they're taking care of it and we will see how this is turns out. So far I would say it's been disastrous working with load up since they left somebody else's mattress in the middle of my front yard including other trash! They promise to come back after they unloaded and they obviously did not. I would have been really flexible had they said we have to come in the morning but they just completely ghosted me. They didn't try to contact me and then when I received the email saying that my order was complete they changed my name on it. So my best guess is that they sent it intentionally messing with the paperwork, trying to avoid some issues.

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