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Business Profile

Mattresses

LoadUp
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

4.11

Average of 354 Customer Reviews

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Review Details

  • adam b

    Date: 08/16/2025

    My loader arrived next day at the best time for my situation, was kind and polite. Service was swift as I only had a twin bed to be to disposed of.

  • Lucy M

    Date: 08/10/2025

    I've used them four times and every time I had very pleasant, professional, competent movers. One time I had to make a last minute change and they were very accomodating. Another time I brought the wrong keys to my storage unit (I flew down to ** to empty it so the keys were nowhere near me) and they waited with me for a locksmith to arrive. I've recommended them to all of my family and friends.

  • Linda R

    Date: 08/04/2025

    Excellent customer service. Very easy to set up an appointment, and the follow-up as to when the men would arrive was very good. Two strong friendly and professional men loaded up everything we wanted removed in a timely manner. Would highly recommend.

  • Peggy B

    Date: 08/03/2025

    I received multiple text keeping me update on expected time to arrive. **** and his helper were very professional and friendly. The job was done swiftly and quick. The pricing is comparable to othered if not a bit less expensive. I highly recommend this company.

  • Denise M

    Date: 08/02/2025

    Wow was this service outstanding!! Priced reasonably, definitely met their promise, were super fast, on time. The service provider, ****** was outstanding

  • Amy S

    Date: 07/29/2025

    LoadUp was great! Easy to book, arrived on time and on schedule, ******* and his crew were great and got everything done!

  • Lisa S

    Date: 07/29/2025

    Assembled and installed adjustable bed frame and mattress. Nana and TJ were awesome!!! Excellent, excellent service!!!! So pleased!!!!! Highly recommend!!!!

  • Sheena S

    Date: 07/28/2025

    Very easy process that got started by text. I was surprised by cost of removing the 2 mini fridges. It has to do with the refrigerant I guess. Was able to book it all by text and the man that picked them up just had me sign and then he took care of the removal. It was a simple process and its nice I dont have to worry about disposing of the broken fridges.

  • Jay R

    Date: 07/26/2025

    I had to think about this one. The pickup window was pushed from ********* to ********* (12PM noon max to 2PM max) which happened to greatly inconvenience me. The mover was very friendly which made up for much and did a great job moving the furniture. I didnt like when he used the words, toss it when talking about the degraded quality of the piece. It was relatively clean but admittedly worn as it was around fifteen years old and heavily used. Part of the reason I used this company was their stated goal of trying to recycle furniture before going to landfill. His language suggested otherwise and Im not thrilled about that. I was raised to care for the environment and not waste earth metals that people work hard to mine and take a toll on the land. I may use this company in the future but if another company offers similar service with actual, proven dedication to sustainable practices that will be a problem for them. If it werent for the negatives theyd have gotten a five star review from this one.

  • Marie D

    Date: 07/23/2025

    I have used Load Up now four times this summer. Excellent to remove items as I had an estate to clear out. I especially like knowing upfront the costs and also that they are a company that donates. I highly recommend them over other Cleanout companies.

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