Reviews

Review Details

• Review fromTara D

  Date: 03/16/2023

  5 stars
  Professional, friendly and great communication. They picked up a mattress return for me.
  

  LoadUp

  Date: 03/17/2023

  Thank you for the review!

• Review fromWilliam A

  Date: 03/11/2023

  5 stars
  Excellent ....they came picked up the furniture I needed to get rid of and went on their way. Took less that 15 min. It was great
  

  LoadUp

  Date: 03/13/2023

  Thank you for leaving us a review!

• Review fromNancy G

  Date: 03/04/2023

  5 stars
  Excellent and professional customer service from start to finish. Great system of staying in touch with customers. Drivers experienced and friendly. Used them twice and each time I couldnt have been more satisfied with the entire experience.
  

  LoadUp

  Date: 03/08/2023

  Thank you for your review!

• Review fromKeri R

  Date: 02/28/2023

  1 star
  These guys are crooks. They will charge you upfront and then when they dont deliver on their promises, instead of doing the honest thing and refunding you, they trap you with another $100+ fees for nothing. Stay away from these scammers
  

  LoadUp

  Date: 03/08/2023

  Hello ****, thank you for taking the time to bring this to our attention. We always strive to provide the best customer service here at **********************, and we deeply apologize that this was not your experience. We have spoken with you and issued a full refund as well. We want to do anything we can to make your LoadUp experience more positive, so please do not hesitate to reach out to us and let us know if there is anything else we can do for you.

• Review fromJan G

  Date: 02/28/2023

  5 stars
  ************************* may be the best employee you have. He went above and beyond by going to Lowes for missing pieces for the bed assembly. He deserves a raise
  

  LoadUp

  Date: 03/03/2023

  Thank you for sharing your experience!  We will be sure to pass on this to the Loader team!!!   

• Review fromJennifer M

  Date: 02/28/2023

  2 stars
  We scheduled LoadUp to move 5 pieces of furniture for us. The loader showed up with only one person. We told him that this is heavy furniture, and we didn't think it was possible with one guy. He said he would be able to move it. He started to slide the furniture on the floor which scratched our hardwood floors. We pointed out the scratches and asked him if he can do the project without scratching the floors. He said he could. but he continued to struggle to move the first piece. At that point we noticed more scratches and told him to stop. At this point we tried contacting LoadUp customer support via text and by calling customer service line. We received no response for over an hour and was having no luck getting through to someone. It took over a hour and a half for us to finally talk to a representative from LoadUp. She sent me an email for how to apply for damages and said she would find some to complete the job for us that day. What we will say is the second set of loaders, were extremely professional and reached out to contact us an hour before they arrived. They arrived ready for the task at hand and calmly assured us they could complete the job. They were very professional completing the job quickly and with great care for us and our house. They saved our experience and got the items out for us. We are very thankful for them. We are extremely disappointed with the first guy that showed up for the job and the customer service provided by ********************** to solve this problem. After the first guy failed to complete the job, LoadUp did not reach out to us to offer a solution and in addition we were unable to contact them for an extended period of time. This is unacceptable as this should have only cost us a half an hour of our day to complete this but instead, we had an all-day frustrating experience with no real apology from the load up team.
  

  LoadUp

  Date: 03/03/2023

  Thank you for taking the time to share your experiences and feedback.  Our goal is exceptional service with honesty and transparency and while it appears our team has already spoken with you regarding this issue, your experience is far from the exceptional service standard we hold ourselves to. For that, I offer my apologies.  Earlier today I left a message with my contact information. Please feel free to contact as you see fit and I will do my best to ensure this is all resolved to your satisfaction.  

• Review fromPatty C

  Date: 02/28/2023

  4 stars
  Very pleased with the process of quoting the cost upfront, ease of scheduling and the actual removal of a very cumbersome piece of equipment from a second floor room. The Loader was very nice, professional, and efficient. My only concerning item was that I scheduled a pickup for the 8 AM - noon time slot and the loader didnt contact me to say that he wouldnt arrive within that period. At noon, I texted him and learned that he was still more than an hour away. Thankfully, our schedules were flexible enough to accommodate the change. Happy overall with this business and the service they offer.
  

  LoadUp

  Date: 03/01/2023

  *****, thank you for leaving a review. We apologize for any issues you may have experienced. Communication is the best thing we can offer during order sessions and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please reach out to us at your discretion from 8AM - 8PM at **************, or reach out to ************************************ if there is anything else we can do to make this a more positive experience.

• Review fromBelinda J

  Date: 02/23/2023

  5 stars
  The technician was on time nice but very professional. I would recommend them to anyone.
  

  LoadUp

  Date: 03/03/2023

  Thank you for the great feedback!  We will be sure to share it with the team!

• Review fromBrad C

  Date: 02/21/2023

  5 stars
  Really nice company to work with. More than reasonably priced. No surprises. They did exactly what they claimed they would do. Good representation for a good company.
  

  LoadUp

  Date: 02/22/2023

  Thank you for the kind words!

• Review fromSudakshina P

  Date: 02/20/2023

  5 stars
  Friendly team worked quickly and efficiently to remove the eyesore in my house. I will hire them again.
  

  LoadUp

  Date: 02/22/2023

  Thank you for the kind review!