Reviews

Review Details

• Review fromPatty F

  Date: 02/07/2023

  5 stars
  I get my basement back now that my old water heater has been removed. Great job guys!
  

  LoadUp

  Date: 02/09/2023

  Thank you for the review!
  

   

• Review fromLeslie R

  Date: 02/06/2023

  5 stars
  Very prompt and helpful in moving 3 large items of furniture. I am moving and may have more items to remove and I will use Load Up….they were great!!!!
  

   
  

  LoadUp

  Date: 02/07/2023

  Thank you for the positive review!  We are happy you had a great experience and look forward to working with you in the future!
  

   

• Review fromBarry S

  Date: 01/27/2023

  5 stars
  Did a good job removing an old sofa from second floor living room.
  

  LoadUp

  Date: 03/03/2023

  Sofa's from 2nd story living rooms are our specialty!   Thank you!  We look forward to assisting you in the future!

• Review fromArthur D

  Date: 01/23/2023

  5 stars
  ***** was polite and professional. Arrived when he said he would and kept me informed when he would be arriving. Picked up a California King ********************** and box springs. Highly recommended!
  

  LoadUp

  Date: 01/24/2023

  Thank you for the positive feedback!   We will be sure to share this with our team!   We look forward to assisting you in the future! 

• Review fromChristian G

  Date: 01/18/2023

  1 star
  It's a bait and switch company. They give a low quote to "lock in a guaranteed price" and get your business , charge your credit card in advance and once they arrive to do the pickup, they verify the order and bump up the price because of small mistakes made by the person who did the quote. In my case, the price went form about $700 to $1100 because their quote was for flat screen TV's instead of Tube Tv's, forgot to include the sleeper inside the sofa, and quoted of tube TV instead of projection TV. The problem is that everything was quoted after sending pictures and descriptions of all the items to be removed (60" ********** projection TV, sofa with bed inside, 2 large TV's, etc). I had to keep the TV's and a couple of tables in my garage to keep the price at $700 because this company would not work with me on price even though it was their mistake. Their guarantee does not mean anything. They know that once they arrive at the pickup location, they hold all the cards because they already charged your credit card and their cancellation policy is very costly. BTW, I was offering to pay an extra $100 because of their mistake in quoting, but they would not accept,
  

  LoadUp

  Date: 01/20/2023

  Hello *****, thank you for reaching out about your order. I want to extend my most sincere apologies for your recent experience. We pride ourselves on delivering superior service for every customer, and it appears we may have not met that standard in this circumstance. LoadUp provides upfront pricing online, granted that all items you need removed are added and paid for in the online order. We are glad we were able to both remove your items and offer a partial refund. Your satisfaction is our main concern and I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us 8AM - 8PM at **************, or reach out to ************************************ so that we may have the opportunity to make this a positive experience for you.

• Review fromDeb L

  Date: 01/15/2023

  5 stars
  Very professional! Reasonably priced. Fast, efficient and friendly! I booked at 8 am and **** was there around 9:15, **************** My time window was between 8 am to 8 pm, but they were super fast.
  

  LoadUp

  Date: 01/24/2023

  Thank you for the great review!  We aim to provide a seamless, simple and positive experience for all our clients and it's awesome to hear **** nailed it!  We will be sure to share the feedback with the team!

• Review fromBryce L

  Date: 01/15/2023

  5 stars
  ***** was awesome! He arrived on time and was finished in minutes! The time, transport and disposal of the mattress made using LoadUp a real value!
  

  LoadUp

  Date: 01/24/2023

  Thank you for the feedback on *****!  We will be sure to recognize him for a job well done!  

• Review fromJason S

  Date: 01/08/2023

  5 stars
  Wry good service, as advertised. Fast, friendly and easy service to use. Great value!
  

  LoadUp

  Date: 01/09/2023

  Thank you! We appreciate your business and kind words. Have a great day!

• Review fromAndrea S

  Date: 01/04/2023

  5 stars
  They were on time, and professional picking up my ****** return.
  

  LoadUp

  Date: 03/03/2023

  Thank you for the postive feedback!  We appreciate you and look forward to helping you in the future!

• Review fromHelen D

  Date: 01/02/2023

  1 star
  You service was quite poor. The woman who took the order left off several things we listed together, especially the original purpose for the call which was to bring a new mattress into the house. But your sub contractor, *** the crew lead with Budget Contracting, and their office, on the other hand was both helpful and flexible, so that I mostly able to get the things taken care of that I needed. I did have to pay an additional $200 besides the $291that I paid to you when I placed the order. It was very unclear as to what the breakdown on those charges were, among the other problems. No I won't be recommending Loadup.
  

  LoadUp

  Date: 01/24/2023

  Thank you for taking the time to share your experience with our services.  Also, thank you for speaking with me earlier today. Again, let me share my apologies for any confusion and issues with your pickup.  While I am pleased everything was taken care of and ultimately we were able to refund the additional money, our goal at LoadUp is to provide customer service excellence and full honesty and transparency in our services and pricing. While we dropped the ball in the beginning, we are happy you were satisfied with the resolution during our call earlier today.  If we can ever be of assistance in the future, please do not hesitate to reach out to me.