Reviews

Review Details

• Review fromJan G

  Date: 02/28/2023

  5 stars
  ************************* may be the best employee you have. He went above and beyond by going to Lowes for missing pieces for the bed assembly. He deserves a raise
  

  LoadUp

  Date: 03/03/2023

  Thank you for sharing your experience!  We will be sure to pass on this to the Loader team!!!   

• Review fromJennifer M

  Date: 02/28/2023

  2 stars
  We scheduled LoadUp to move 5 pieces of furniture for us. The loader showed up with only one person. We told him that this is heavy furniture, and we didn't think it was possible with one guy. He said he would be able to move it. He started to slide the furniture on the floor which scratched our hardwood floors. We pointed out the scratches and asked him if he can do the project without scratching the floors. He said he could. but he continued to struggle to move the first piece. At that point we noticed more scratches and told him to stop. At this point we tried contacting LoadUp customer support via text and by calling customer service line. We received no response for over an hour and was having no luck getting through to someone. It took over a hour and a half for us to finally talk to a representative from LoadUp. She sent me an email for how to apply for damages and said she would find some to complete the job for us that day. What we will say is the second set of loaders, were extremely professional and reached out to contact us an hour before they arrived. They arrived ready for the task at hand and calmly assured us they could complete the job. They were very professional completing the job quickly and with great care for us and our house. They saved our experience and got the items out for us. We are very thankful for them. We are extremely disappointed with the first guy that showed up for the job and the customer service provided by ********************** to solve this problem. After the first guy failed to complete the job, LoadUp did not reach out to us to offer a solution and in addition we were unable to contact them for an extended period of time. This is unacceptable as this should have only cost us a half an hour of our day to complete this but instead, we had an all-day frustrating experience with no real apology from the load up team.
  

  LoadUp

  Date: 03/03/2023

  Thank you for taking the time to share your experiences and feedback.  Our goal is exceptional service with honesty and transparency and while it appears our team has already spoken with you regarding this issue, your experience is far from the exceptional service standard we hold ourselves to. For that, I offer my apologies.  Earlier today I left a message with my contact information. Please feel free to contact as you see fit and I will do my best to ensure this is all resolved to your satisfaction.  

• Review fromPatty C

  Date: 02/28/2023

  4 stars
  Very pleased with the process of quoting the cost upfront, ease of scheduling and the actual removal of a very cumbersome piece of equipment from a second floor room. The Loader was very nice, professional, and efficient. My only concerning item was that I scheduled a pickup for the 8 AM - noon time slot and the loader didnt contact me to say that he wouldnt arrive within that period. At noon, I texted him and learned that he was still more than an hour away. Thankfully, our schedules were flexible enough to accommodate the change. Happy overall with this business and the service they offer.
  

  LoadUp

  Date: 03/01/2023

  *****, thank you for leaving a review. We apologize for any issues you may have experienced. Communication is the best thing we can offer during order sessions and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please reach out to us at your discretion from 8AM - 8PM at **************, or reach out to ************************************ if there is anything else we can do to make this a more positive experience.

• Review fromBelinda J

  Date: 02/23/2023

  5 stars
  The technician was on time nice but very professional. I would recommend them to anyone.
  

  LoadUp

  Date: 03/03/2023

  Thank you for the great feedback!  We will be sure to share it with the team!

• Review fromBrad C

  Date: 02/21/2023

  5 stars
  Really nice company to work with. More than reasonably priced. No surprises. They did exactly what they claimed they would do. Good representation for a good company.
  

  LoadUp

  Date: 02/22/2023

  Thank you for the kind words!

• Review fromSudakshina P

  Date: 02/20/2023

  5 stars
  Friendly team worked quickly and efficiently to remove the eyesore in my house. I will hire them again.
  

  LoadUp

  Date: 02/22/2023

  Thank you for the kind review!

• Review fromPamela N

  Date: 02/20/2023

  1 star
  I chose this company, as they offered service on Sat, ****. I had new furniture coming that day. I checked every hour and tracking said they were coming 8am-8pm. I called at 2pm and was told they were "having trouble finding someone" but still on for Sat. Finally got a call at 530pm that they weren't coming. Couldn't come the next day either. I had to take the morning off today (Mon) for them to come. I missed a full day Sat, stuck at home waiting, couldn't move freely around my apt because the new furniture was delivered Sat, and missed 4 hrs of work today. 48hrs late with no offer to discount for their poor service. I will never use again and will spread the word about how I was ripped off by LoadUp.
  

  LoadUp

  Date: 02/22/2023

  Hello ******, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in your circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. 
  
  We are glad we were still able to remove your items!
  
  I appreciate you taking the time to share your feedback and bring this to our attention. Our customer service team has reached out to you and will try again today so that we may have the opportunity to make this a positive experience for you. Please feel free to call us 8AM - 8PM at **************, or reach out to ************************************ at your discretion.

• Review fromJason A

  Date: 02/17/2023

  5 stars
  Fast. Friendly. Professional. They arrived on time, communicated when they were en route, and completed what they were hired for quickly and neatly. No complaints and Id use them again.
  

  LoadUp

  Date: 03/03/2023

  Thank you!   We are very happy to hear you were pleased with our services.  We look forward to assisting you in the future!

• Review fromTara J

  Date: 02/15/2023

  5 stars
  The 2 guys that came and picked up my item were really nice and helpful. My dog liked them and one of the guys said he was a cutie so that's a major plus for me LOL but no seriously they were friendly and fast. They didn't linger or anything and they also called oike I asked so I had time to put the other dog away.
  

  LoadUp

  Date: 02/17/2023

  Thankful for you and cute dogs everywhere!

• Review fromCharles K

  Date: 02/14/2023

  5 stars
  Fantastic company. Made the appointment on Monday and the truck was here at noon on Tuesday. Up front pricing and no problems. Kept me informed via email of the status of my order and the status of the pickup. I will definitely use this company again. I have a lot of junk to eliminate.
  

  LoadUp

  Date: 02/15/2023

  Thank you for the review!