Reviews

Review Details

• Review fromSonya p

  Date: 06/03/2023

  1 star
  We hired loadup to pick up bedroom furniture. We have to pay in advance. The pick up window 8a-12p. The loader called at noon and said they won't be here until 2p. 2p comes and goes with no word. Husband tried to call and text and no response. Around 4pm, husband gets a call that they are on their way but they are coming from **********. So they are out of ****** and have to drive right by ** to go to ********** but bypass **. So it's now 7pm, I we haven't heard anything. I reached out to customer service and find out they are not coming. My husband wasted an entire day waiting for them to come. They are going to try and find ** someone tomorrow, Sunday. I have new furniture coming on Monday. No assurance that we have a loader for Sunday. Dont use cause I know I will never use again.
  

  LoadUp

  Date: 06/05/2023

  Sonya, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in your circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. We've issued a 10% refund and submitted a report on this situation. I appreciate you taking the time to share your feedback and bringing this to our attention. Please reach out to [email protected] so that we may have the opportunity to make this a positive experience for you.

• Review fromCody L

  Date: 05/25/2023

  2 stars
  showed up on **** at 930 am The loader was friendly and got my couch removed within minutes. I originally had appointment scheduled for **** between 8am-12pm which nobody showed and I wasnt communicated with as to what was going on and when somebody would be here to pickup. I had to contact multiple people and waited awhile before getting any response and they continued to push my appointment time back throughout the day as I HAD to continuously get ahold of them. they decided to move an appointment that was later in the day after mine was scheduled for ahead of me pushing my appointment back. nobody informed me of this and I was waiting around all day unable to sleep and had to work my 3rd shift job without any sleep that day because I was waiting for them to show and contact me. I dont understand how somebody else could be pushed ahead of me when there appointment was after mine like they were more important than other customers after scheduling an appointment. then had to get appointment rescheduled for the following day and work without sleep. probably wont use this company again and save myself the headache

• Review fromtim b

  Date: 05/24/2023

  1 star
  Used this company because of their up front pricing. Signed up for a 8am-12pm pickup time. The 4 hours came and went no one ever contacted me. I reached out to the driver who assured me they would be there by 1pm. 1pm came and went still no one reached out. Finally i contacted their customer service which is all text based and they apologized but would only offer 50% of my money for cancelling even though no one ever showed up. A total rip-off im guessing this happens a lot and people just fork over 50% to them but thats not happening this time.

• Review fromCarolyn A

  Date: 05/24/2023

  5 stars
  Very pleased with LoadUp services. Booked appointment online and paid online. Driver was on time and phoned to let me know he would be arriving shortly. He was a man of his word. Upon arrival "D" quickly got to work and took care of everything. He was prompt, friendly, courteous and efficient. Will definitely use Load Up in the future and recommend their services. A Class Act.
  

  LoadUp

  Date: 05/25/2023

  Thanks for the great review!

• Review fromMay-Ling J

  Date: 05/22/2023

  5 stars
  Affordable, fast, easy to book, professional- couldnt have asked for better service!
  

  LoadUp

  Date: 05/24/2023

  Thanks for the review!

• Review fromBen M

  Date: 05/21/2023

  5 stars
  They were very prompt in processing my order. They picked up the items a little late but they were quick to load up (literally)!
  

  LoadUp

  Date: 05/22/2023

  Thank you for the great review!

• Review fromJo S

  Date: 05/20/2023

  5 stars
  J was the driver and totally into insuring the furniture moved down the stairs carefully and safely. He was the only one sent by the company and truly made sure the furniture was handled well and loaded safely. My sister- **- and myself were made comfortable for the choice of Load Up. It was pleasant and easy is to schedule with *****. Thank you.
  

  LoadUp

  Date: 05/22/2023

  Thank you for the great review!

• Review fromMichaela S

  Date: 05/20/2023

  5 stars
  ***** the local hauler was efficient and quick, digital check out, digital receipt for your records. Easy, friendly, on time, efficient. Thank you.
  

  LoadUp

  Date: 05/22/2023

  Thank you for the great review!

• Review fromRomone C

  Date: 05/16/2023

  1 star
  This company steals from its loaders and doesn't pay them properly for their work it's impossible to get any support from dispatch when you need customers and contractors all have the same complaints this company is no good

• Review fromJess A

  Date: 05/06/2023

  5 stars
  Initial contact was friendly and offered prompt responses, quality quote, ease of payment, and caring personalized assistance. A Loadup. customer service representative kept me in the loop with emails on day the day of service. Local loader made phone contact to tell me when his crew was on the way, and the 3 man crew was courteous, friendly, and worked efficiently. They disassembled a bulky and heavy **************** desk and carried heavy bedroom suite from my second floor. Overall, I had a very positive experience, and will use again if I need a clean out service. Loadup was easy to work with. When reading of some complaints to BBB it seems local haulers may not always be as efficient.
  

  LoadUp

  Date: 06/02/2023

  Thanks for the great review!