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Business Profile

Mattresses

LoadUp
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.16

Average of 373 Customer Reviews

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Review Details

  • Dara I

    Date: 09/11/2024

    One of the employees called and informed me they would be at my home in approximately 30 minutes. They arrived on time. They were very courteous, respectful and prepared. They completed the task at hand in less than 10 minutes. Originally, I had stated everything I needed hauled away would be outside, but I was unable to move it all. I contacted the customer support the morning of to inform them that there would be one item inside. I recieved a prompt response stating they would inform the driver. My experience was top notch from beginning to end. I will definitely use this company again and I would absolutely recommend to anyone that needs this service. Thank you!

    LoadUp

    Date: 09/12/2024

    Hey ****, thank you so much for sharing your wonderful experience! We're glad to hear that our team was courteous, respectful, and efficient, completing the task quickly and accommodating the change with ease. We're glad everything went smoothly, from your communication with customer support to the final haul. We look forward to helping you again in the future, welcome to the LoadUp Fam!

  • Dorothy M W

    Date: 09/07/2024

    Two very respectful, polite and courteous men, ***** and *** showed up on time and removed a beast of a sectional. Kept in touch with us and their ETA was exactly what they said it would be. Nothing was damaged or scratched. Took before and after photos of work performed. Thank you for your hard work. Definitely recommend these two men and this company. Took order on very short notice as we were having new furniture delivered, also on short notice.

    LoadUp

    Date: 09/09/2024

    Hey *******, thank you so much for your great review and for choosing LoadUp! We are so glad to hear that ***** and *** provided you with stellar service and a great LoadUp experience!

  • Allan M

    Date: 09/03/2024

    Great service, carefully done; friendly, professional guys doing the work.

    LoadUp

    Date: 09/04/2024

    Hey *****, thank you for choosing LoadUp and for the great review!

  • Jerry O

    Date: 08/28/2024

    Very good. Professional and courteous. Would highly recommend. Well done.

    LoadUp

    Date: 08/29/2024

    Hey *****, thank you for the great review and for choosing LoadUp!

  • Vicki K

    Date: 08/19/2024

    They have ************* and quick. I will use them again.

    LoadUp

    Date: 08/20/2024

    Hey *****, thank you for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future, welcome to the LoadUp Fam??!

  • PC P

    Date: 08/16/2024

    I placed an order with loadup for moving household items from POD into the house (we relocated to another city recently and POD came in a day ago). As agreed Loadup team booked time slot 12-4pm for 2 persons to come and help me to move items into the house. Loadup couldn't get anyone to come and help me. At the end of the day after 4pm I got help from neighbor to empty out the entire POD. I canceled the order. Loadup charged me 50% cancelation fee for the 0% service delivery. This is very unfair for consumer to pay cancelation fee without getting any services.

    LoadUp

    Date: 08/19/2024

    Hey PC, we sincerely apologize for the inconvenience you experienced with your recent order. It’s disappointing to hear that we couldn’t fulfill your booking, and we understand how frustrating that must have been, especially during a move. I’ve shared your review with our team to ensure this issue is addressed. We apologize for the cancellation fee, and our policy is intended to help maintain smooth operations, but we recognize that this situation did not meet your expectations. Please reach out to us directly so we can further assist you. Thank you for bringing this to our attention.

  • Anne A

    Date: 08/15/2024

    Service was prompt and excellent. We were apprehensive about this whole process and were very happy with the result. ***** was polite and professional, working efficiently to load a bulky recliner single handedly. We would use them again.

    LoadUp

    Date: 08/16/2024

    Hey ****, thank you so much for the great review and for choosing LoadUp! ***** is an awesome Loader and we are so glad to hear that he provided you stellar service and a great LoadUp experience! We look forward to helping you again in the future, welcome to the LoadUp Fam!

  • Deb H

    Date: 08/14/2024

    Professional and courtesy. Would use again and recommend!Communication was great.

    LoadUp

    Date: 08/15/2024

    Hey **** thank you for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future, welcome to the LoadUp Fam!

  • Mary S

    Date: 08/06/2024

    Easy to do on line. Communication was excellent. Very nice gentleman picked up the two televisions.

    LoadUp

    Date: 08/09/2024

    Hey ****, thank you for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience!

  • Cindy R

    Date: 08/03/2024

    Very quick and easy! ******* was very friendly and professional. So happy to have those items out of my garage.

    LoadUp

    Date: 08/06/2024

    Hey *****, thank you for choosing LoadUp and for the great review! ******* is an awesome Loader and we are so glad to hear that he gave you a great LoadUp experience!

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