Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pro Accounts Disabled Without Cause $4,000+ payout Withheld by TakeProfit Complaint Description:I am filing this complaint against TakeProfit regarding two Pro accounts (Account #********************************** and #TAKEPROFITPRO4874789) that were unexpectedly disabled without explanation. I had approximately $4,000+ exceeding the buffer in these accounts, earned through careful and rule-abiding trading. Despite multiple emails (May 6, 2025 and after), I have received no response or resolution from their support team.What makes this even more disappointing is that I joined the platform after being inspired by an interview of their CEO on *******, who emphasized transparency, fairness, and trust. Based on this, I invested my hard-earned money and time into this platform, expecting professionalism and accountability.Not only has TakeProfit denied my payout, but they have also disabled my accounts without prior notice, warning, or justification. I have not violated any terms, and I request the following:A full and immediate explanation for the account disabling A payout of my $4000+ in funds A public commitment to fair and transparent resolution for affected traders Desired Outcome:Immediate reactivation or closure of my accounts with a full payout of all funds owed Written explanation and accountability for the actions taken against my account

  Business Response

  Date: 05/16/2025

  Dear *********,
  
  Thank you for bringing your concerns to our attention. Were genuinely sorry that your experience did not meet expectations, and we appreciate the opportunity to explain what occurred in more detail.
  
  Our team carefully reviewed the activity on both of your Pro Accounts: #********************************** and #TAKEPROFITPRO4874789. During this review, we identified a specific trading pattern that is strictly restricted under the Pro Account Terms of Use, which you agreed to at the time of activation.
  Heres what happened:
  
  Our system flagged opposing positions being placed at the same time across your accounts on either the same instrument or highly correlated products. This pattern resembles a strategy where one account gains when the other loses, effectively bypassing the risk parameters intended for individual account performance. This type of setup is not permitted on our platform.
  
  This rule exists to ensure the integrity and fairness of our funded trading model. When accounts operate in direct contradictionsuch as one placing a Buy while the other places a Sell on the same assetit removes genuine trading risk, which is essential to the evaluation and funding process.
  
  We fully understand that not all traders are aware that this behavior could occur unintentionally, especially when using automated strategies or managing multiple accounts.
  
  However, regardless of intent, the rule violation occurred, and consistent enforcement is necessary to maintain a level playing field for all traders. Due to this breach, the affected accounts were deactivated and profits were voided, as outlined in the contractual agreement tied to the PRO program.
  
  We also want to recognize and apologize for the delay in communication from our end. In recent weeks, our support volume has increased significantly, which unfortunately caused slower response times. We are taking active steps to expand our team and improve our availability so that issues like yours are addressed much more promptly in the future.
  
  If you are interested in continuing with our platform, we would be happy to help you begin a new evaluation or PRO journeywith better clarity on the rules that govern multiple account activity. Our support team is available to assist should you wish to explore this option.
  
  We truly value your commitment and thank you for your feedback.
  
  
  Sincerely,
  ***************start="2771" data-end="2774"> *****************************start="2797" data-end="2800">TakeProfitTrader

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2025 Purchased an account reset, you have my money but there is no account setup as there should be. This was done 4 pm and here we are at 12:30 EST the next day and still nothing. I have been reaching out for contact regarding this and get nothing. This is a never-ending problem recently. I moved to this company because their Support was great; however, within the past 6 months it has been atrocious!!! I have been beyond patient, but when it actually involves money and you have not promptly received the purchased product it's a huge red flag. Not sure what is going on with the company but I'm furious. They simply do not respond in a timely manner and are completely inaccessible by all of their support methods. They claim (24/7) support which is a fallacy.

  Business Response

  Date: 05/16/2025

  Dear *****,
  
  Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it must have been not to receive the service you paid for in a timely manner.
  
  We want to acknowledge the communication delays you facedwe understand how frustrating it is when support feels inaccessible, especially when it involves a time-sensitive matter. Over the past few weeks, weve experienced an unusually high volume of support tickets and live chats, which regrettably impacted our response times. We recognize this is not acceptable and are actively working to expand our support resources and improve our systems to ensure faster, more reliable service moving forward.
  
  After investigating your case, we identified that your account reset did not process correctly due to a technical issue with our payment processor during that period. This error prevented your reset from activating as expected, and we deeply regret the confusion and delay it caused.
       
  Weve since confirmed that your payment has already been refunded in full as a result of the dispute you filed. While were sorry the situation led to that point, we fully respect your decision and appreciate you bringing this matter to our attention.

  Were actively working with our payment partners to ensure this type of issue does not happen again. Additionally, we are continuing to enhance our support systems so we can respond to customers like yourself faster and more effectively.

  As a gesture of goodwill and appreciation for your patience, wed be happy to offer you a free Evaluation Test account if youd like to give our platform another try. Please let us know if youre open to this and well get it set up right away.

  Thank you again for your feedback, and we hope well have the chance to restore your confidence in our service.

  
  Sincerely,
  ******
  *****************************start="1628" data-end="1631">TakeProfitTrader

  Customer Answer

  Date: 05/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  i would also like to take them up on the offer of a free evaluation. 

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an evaluation account on April 27th but could not login to my account through Rithmic Trader Pro or QuanTower. On April 28th, I submitted a request for assistance through the Support Chat. It is now May 4th and I have yet to receive a response from Take Profit Trader regarding this issue, which is unacceptable. I have cancelled the subscription and requested for refund but it's the same. No response.

  Business Response

  Date: 05/13/2025

  Hi there,

  Thanks for sharing your concern, and I truly apologize for the delayed response we understand how frustrating that can be. You're absolutely right to expect timely support, and in this case, we fell short. We're currently working hard to improve our response time across all support channels and prevent delays like this from happening again.

  Regarding your account, this has already been addressed. Based on our records, your account under ********** was successfully enabled, and the last recorded trading activity was on May 12, which indicates that you were able to access and use the platform.

  Again, were really sorry for the inconvenience and appreciate your patience. Please dont hesitate to reach out if theres anything else we can help you with moving forward.

  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Take Profit Trader

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently passed a NOFEE30 promotional account, expecting to move to a pro account as their system promised. However, instead of getting a "Go to Pro" button, I received an email asking me to pay an activation fee of $130, which was not part of the original agreement.I reached out to support multiple times with no response. After days of silence, they finally admitted it was a technical glitch but still wanted me to pay the $130 fee as a "credit." Meanwhile, my "Go to Pro" option never appeared. Basically, I passed, but they didnt want to upgrade me!Seeing this as deceptive business practice, I requested a chargeback from my credit card company, which got approved. Instead of fixing their mistake, *** retaliated by canceling all my other live accounts without my consent.?? This is completely unethical and possibly illegal.?? They took my money, wasted my time, and refused to honor their own system.?? Customer support is non-existent, and they are NOT to be trusted.

  Business Response

  Date: 05/13/2025

  Hi there,

  Thanks for reaching out. Id really like to help, but Im currently unable to locate any account under the email you used, so I cant review your case in detail yet.

  But from what you mentioned, heres what I know so far if you passed an evaluation account using the ******* promo code, the activation fee doesnt disappear. Instead, the system gives you a credit in your credit bank, which you can then use to activate your Pro account. So you're not paying again out-of-pocket you're just using the credit you earned instead of a direct card payment.

  If you can share the email address connected to your account, Ill be happy to take a closer look at what really happened.

  Im really sorry for the confusion and for any inconvenience this has caused. And regarding the delay in responses we know how frustrating that can be. Weve been receiving a high volume of chats and tickets lately, and while thats not an excuse, were working hard to catch up and improve our response times.

  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Take Profit Trader

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take profit trader has been runing a promotion for 30% evaluations and no activation fees for the PRO account after passing the evaluation. I read the entire details of the promotion, and it gave an "example" of the pricing for a $50k account. The promo code still works for the other account sizes, and so I used the code for a $25k account. However after passing the evaluation, I was still expected to pay a $130 activation fee. When I complained to them about this, they said that their promo specifically used the $50k account in their example and that it did not explicitly say it applied to the $25k account. However, this was only an "example" and it didnt explicitly say that it ONLY applied the 50k account. If this was the case, then the promo code should never have worked for the other accounts in the first place. I could have simply spent an additional $30 for the larger account and saved a $130 activation fee. This is absolutely false advertising. They are not holding up their end of the agreement of this promotion, and it needs to be rectified. The promotion needs to include the $25k account, or else it needs to specifically only apply to one account, not just vaguely pick and choose who gets the promotion and who doesn't just becuase their "example" only listed one type of account. An "example" isn't legal grounds for denying me the same benefits that I should be entitled to

  Business Response

  Date: 05/05/2025

  Thank you for your feedback. We understand your frustration regarding the promotional offer and the interpretation of its terms. While we strive to ensure all promotional details are clearly communicated, we appreciate you pointing out how this may have been perceived differently. Your comments have been noted and shared with the appropriate team for internal review. Were sorry for any confusion or inconvenience this caused, and we appreciate you taking the time to bring it to our attention.

  Customer Answer

  Date: 05/05/2025

  When I checked again this morning, I was given the activation credit from their promotion. I don't know if this was due to my complaint to them, or if it was simply a delay, but the problem has since been resolved

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  When I checked again this morning, I was given the activation credit from their promotion. I don't know if this was due to my complaint to them, or if it was simply a delay, but the problem has since been resolved 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because all five of my Pro accounts with ******************** (TPT) were permanently suspended without cause, despite not violating any trading rules and still having drawdown remaining in each account.The issue began with a platform malfunction where my trades were not being closed properly. I recorded video proof of this and submitted it to support. After reporting the issue and respectfully escalating through the proper channels, I was told by the *************** team that my access was permanently revoked with the justification that I was the only trader experiencing the issue.However, that is simply not accurate. After I posted on social media about the problem, several other traders reached out to say they had the exact same issue, and some were even compensated by ***. I have screenshots and messages to confirm this.What made the situation even more frustrating was the lack of support from **** customer service something the company publicly claims to prioritize. I tried using the live chat system multiple times a day, but I was almost never connected to a real support agent. This went on for several days and made it nearly impossible to get help when I needed it most.I initially worked with ********, a manager at ***, and kept following up respectfully because I believed my case deserved a fair review. Instead, I was suspended entirely, despite still having drawdown remaining and not violating any terms.I want to be clear: Im not seeking any compensation. I only want my accounts reinstated and to be treated with the same fairness extended to other traders who faced similar issues. I have video recordings, screenshots, emails, and social media messages that fully support my claim.I attempted to resolve this directly through proper internal channels, but was not given a fair opportunity.Desired resolution: Reinstatement of my trading accounts so I may continue trading under equal and fair conditions.

  Business Response

  Date: 05/05/2025

  Thank you for bringing this to our attention. Were sorry to hear about your experience and understand how frustrating it must be to face account suspensions after reporting a technical issue. While we can't address individual account decisions here, we recognize your concern about fairness, especially if others with similar issues received different outcomes. We also regret that your attempts to reach support werent met with the responsiveness you expected this is not the standard of service we aim to provide. Your feedback has been noted for internal review.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23279279
  
  I am rejecting this response because: 

  Thank you for your response, but unfortunately it does not address or resolve my concern.
  I did not file this complaint to express general dissatisfaction I submitted detailed evidence that my trading accounts were unfairly suspended due to a documented platform malfunction, and I provided video proof and screenshotsshowing the issue. I also shared that other traders experienced the same problem and were compensated which directly contradicts the explanation I was given by TPT.
  I was told my accounts were suspended because I reported this issue, and that I was the only one affected. I now have direct proof this was false. This is not a minor misunderstanding it is a serious inconsistency in how traders are being treated.
  While I understand you may not resolve individual cases on the BBB platform, I expect some acknowledgment of the evidence I offered and a clear explanation as to why my case was handled differently from others.
  To clarify my request: I am not asking for reimbursement. I am asking for my Pro accounts to be reinstated with balances reset to $150,000 (the starting price), so that I can start over fairly. My accounts were taken from me not because of a rule violation, but because I pushed for answers about a platform issue which I now know affected others as well.
  If this is not something *** is willing to resolve, I will continue to escalate this publicly and through additional consumer protection channels. I would still prefer to resolve this respectfully and professionally.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/08/2025

  Hi ******,
  Thank you for your message. Your case has been thoroughly reviewed by both our *************** and Technical teams.
  Following multiple investigations, including communication with our platform partner Tradovate, we have found no evidence of platform malfunctions or system-wide technical issues during the periods you referenced. Based on the available data, there is nothing to indicate that the behavior you reported was caused by a failure on our systems or by Tradovate.
  We also note that similar concerns have been raised under previous accounts. While we have reviewed each case in good faith, the repeated and unsupported nature of these claims, along with inconsistencies in the information provided, has led us to determine that our services are not a suitable fit for your trading needs.
  As such, your accounts will remain permanently closed. This is a final decision, and no further review or reinstatement will be considered. Any future inquiries regarding this matter will receive no additional response beyond this confirmation.
  We appreciate your understanding.
  Sincerely,
  ****** *********
  *********************start="1385" data-end="1388"> Take Profit Trader
  ********************************************************

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23279279
  
  I am rejecting this response because:
  
  Thank you for your response. While I respectfully disagree with the outcome of your internal review, I want to make my request as simple and reasonable as possible:
  
  
  I am not asking for reimbursement, refunds, or restoration of prior balances. I am simply requesting the ability to start over either by having my account access reinstated or by being allowed to open a new account and pay for fresh evaluation accounts.
  
  
  If reopening my previous account is not an option, I would be fully willing to create a new account from scratch and purchase evaluations like any other trader. I just want the opportunity to return to the program and trade again in good standing.
  
  
  I have already provided video evidence and documentation that traders with similar issues were treated differently and even compensated. I believe my request to start clean at my own expense is fair, especially considering I am not seeking any financial recovery.
  
  
  I sincerely hope this reasonable compromise can be considered.
  
  
  Sincerely,
  ****** *******
  
  

  Business Response

  Date: 05/16/2025

  Dear ******,

  Thank you for your continued communication. We appreciate the clarity of your most recent message and the revised nature of your request.

  However, after careful review and multiple prior investigationsincluding internal audits and direct inquiries with our platform partner, Tradovatewe must respectfully reaffirm that your account access will remain permanently closed

  Your trading history with Take Profit Trader has involved recurring reports of technical malfunctions, none of which have been substantiated through system data or confirmed by our third-party provider. While we have approached each concern in good faith, no evidence has been found to support the claims of platform failure or malfunction. Furthermore, our logs indicate that your experiences remain isolated and inconsistent with platform-wide activity.

  In previous cases, we extended support and adjustments in an effort to offer goodwill resolutions. Unfortunately, the repeated nature of these claimsdespite comprehensive reviews and full transparencyled us to conclude that our services are not a suitable match for your trading expectations. A full refund has already been processed for your most recent transactions, and your profile remains inactive within our system.

  With that in mind, we are unable to accommodate your request to return to the platform, whether through reinstatement or the creation of a new account. This decision is final and will not be reconsidered. We believe it is in the best interest of both parties that you explore other trading firms whose structure may be better aligned with your goals and experience.

  We sincerely wish you the best in your future endeavors and appreciate your understanding.

  Sincerely,
  ***************start="2078" data-end="2081"> *****************************start="2104" data-end="2107">TakeProfitTrader

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Take Profit Trader through email and their support system on the matter. They paid me 2400 through ****** and it was returned through ****** back to TPT and I have not been able to get my 2400 dollars.

  Business Response

  Date: 05/13/2025

  Hi,

  
  Thank you for bringing this to our attention. We understand how important it is to receive your funds properly, and were here to help.

  From what weve gathered so far, a payout of $2,400 was sent to your ****** account. One of our customer service representatives previously checked into this and noted that the return may have been related to ****** fees or issues outside of our system, as we do not place holds on ****** payouts. We also shared a copy of our payout policy, which outlines that additional fees might be applied by ****** and deducted from the withdrawal amount.

  However, to better understand your situation and assist you thoroughly, wed like to clarify a few things. Can you please walk us through what happened step by step? Please help us by sharing exactly what happened from the start, so we can get a clearer picture and determine how best to help you.

  The more details you can provide, the better well be able to look into this and offer a resolution. We're committed to making sure this is addressed properly.
  We look forward to your reply.
  
  
  Sincerely,
  ***************start="1394" data-end="1397"> Take Profit Trader

  Customer Answer

  Date: 05/14/2025

  Attached are pictures of all the transactions. This isnt about the fee. Its about the 2400 dollars refunded to TPT that should be released back to me for withdraw. I tried to communicate that with one of your employees but they never responded.

  Customer Answer

  Date: 05/14/2025

  Attached are pictures of all the transactions. This isnt about the fee. Its about the 2400 dollars refunded to TPT that should be released back to me for withdraw. I tried to communicate that with one of your employees but they never responded.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23278953
  
  I am rejecting this response because:
  

  Attached are pictures of all the transactions. This isnt about the fee. Its about the 2400 dollars refunded to TPT that should be released back to me for withdraw. I tried to communicate that with one of your employees but they never responded.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/20/2025

  Hi.

  We sincerely apologize for the delay in our response, and we truly appreciate your patience.

  Were happy to let you know that your $2,400 refund from ****** has been successfully deposited into your Wallet on your TakeProfitTrader account. Please log in and go to the Wallet section to view your updated balance.

  If youd like to withdraw the funds, you can follow the step-by-**** ***** here: ****************************************************************************************************

  Thank you again for your understanding, and please let us know if theres anything else we can assist you with.
  
  Sincerely,
  
  Mariel
  Risk Management Team
  Take Profit Trader

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2025, I purchased four funded futures trading evaluation accounts from ******************** (TPT) for a total of $480. These accounts were advertised as providing real-time access to live futures markets via the Tradovate platform.From day one, the service was non-functional and failed to deliver as promised. I experienced:Execution delays of up to 3040 ticks.Delayed market data that only appeared after trades were filled.Unauthorized trade entry without confirmation, resulting in a $700 loss.I documented every issue through screenshots, video recordings, and support confirmations from Tradovate. I contacted *** multiple times. Although they claimed I would receive a response within 8 hours, they never followed up. Instead, they repeatedly redirected me to Tradovate, despite the fact that my agreement and payment were made directly to ****** of today (May 1, 2025), I am still unable to use the product I paid for. This constitutes a clear breach of contract and non-delivery of paid services, resulting in financial loss and emotional distress.I am requesting a full refund and a formal acknowledgment of responsibility.Supporting evidence has been provided here:************************************************************************

  Business Response

  Date: 05/08/2025

  Hi Guy,
  Thank you for your message.
  Weve reviewed your account activity and can confirm that you actively used the product between April 20 and May 5 across all four of your evaluation accounts. Each account was traded and later disabled due to breaching the trailing drawdown limit following unsuccessful trading activity.
  The product you purchased was delivered and used as intended. As such, it is not eligible for a refund under our refund policy.
  We have not received any reports from our platform provider, *********, indicating any technical issues that would have impacted your trading during this period.
  We stand by the Terms of Agreement accepted at the time of your purchase. No refund will be issued in this case, and this decision is final.
  Sincerely
  ****** *********
  *********************start="1071" data-end="1074"> Take Profit Trader

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was Monday 4/28/2025 Sometime between 10:30am to 1:00pm Oregon time.. I used the companys (takeprofittrader) website to make sure all my trades are closed and use the close open position button. To my surprise I come back 2-3 hours later with 800$ in account balance drawdown. Contacted the company as I should have had ZERO position. It should have been completely nothing but somehow I got filled into a position. Tried talking with the company for going on 3 days and the only support from the company was to reach out to ********* to confirm issue. Well Tradovate has no connection to the takeprofittrader website

  Business Response

  Date: 05/08/2025

  Hi ****,
  Thank you for reaching out regarding the trading activity on Monday, April 28. Weve reviewed the situation and would like to clarify a few important points:
  Responsibility for ***********************start="452" data-end="455"> As outlined in the Terms of Agreement accepted at the time of your first purchase, traders are responsible for ensuring that all positions are fully closed. It is important to verify directly within the trading platform (Tradovate) that no open trades remain after your session.
  No Technical Issues Reported by ******************start="783" data-end="786"> While we cant rule out the possibility of technical issues on the platform side, Tradovate has not reported or notified us of any malfunctions or disruptions on their end during the time in question. As far as we are aware, their systems were operating as expected at that time.
  Support ***************start="1088" data-end="1091"> We sincerely apologize for the delay you've experienced in receiving assistance. We understand the importance of timely support, especially in matters involving account performance, and were working to ensure faster and clearer communication going forward.
  
  Best regards,
  ****** *********
  *********************start="1645" data-end="1648"> Take Profit Trader

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid full price for a pro account and they charged my credit card only to never reset the account ($649) . My other pro account was up $7,000-$10,000 and now its locked and they will not respond to emails , calls or on the 24/7 chat on the website . I cant access the account at all . I have screenshots of profit and messages . I even tried changing my password and calling the CEO but left a voicemail . Its been 6 days . Support said within 8 business hours they will get back to me . They owe me 80% of the profit in the account as it sits. I cant log in to see the exact amount .

  Business Response

  Date: 05/08/2025

  Hi ****,
  Thank you for your patience while we reviewed your case.
  Your account access has now been fully restored. The temporary block was due to a dispute-related hold, but **** confirmed that the outstanding invoice has been paid, and your access has been reactivated.
  Regarding your Pro account weve verified that your profit withdrawal has been processed successfully. The payout has been sent based on the profit you had accumulated in the account.
  We sincerely apologize for the lack of timely response from our support team. We understand how frustrating that can be and are working to improve our communication and response times.
  
  Best regards,
  ****** *********
  Take Profit Trader

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******