Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th I had an issue with breaking a trading rule which was understood. What they couldn't explain to me was why my new profit target was such. My new target was 3x my original amount and ***** could explain to me why. I contacted them time after time only to be ignored because no one could explain . Every peraon kept swnding me the same script that they have automated and couldnt explain my scenerio to make sense. At this point I would just rather a refund due to toe inconsistency and lack of consideration for customers. This is the worst customer service I've ever dealt with and I'm highly upset.

  Business Response

  Date: 05/29/2025

  Hi,
  
  Thank you so much for your patience, and I truly apologize for the delay in getting back to you. We're currently experiencing a high volume of support requests and I understand how frustrating that can be, especially when youre waiting on answers.
  
  Id like to clarify why your profit target changed after breaking the consistency rule.
  
  When you're trading a test account, one of the key rules is the consistency rule this means your biggest trading day cannot make up more than 50% of your total profits. If it does, the system doesn't disqualify your account, but it will increase your profit target to give you a chance to meet the rule.
  
  For example, if youre on a $50K account with a $3,000 target, but you make $2,000 in just one day, thats over 50% of your total profits. To pass, you'd now need to grow your account further lets say to $4,001 so that your $2,000 trading day is no longer more than half of the total. 
  
  The new profit target is calculated automatically based on your largest trading day, which is why it might look unusually high. It's simply the system helping ensure your trading performance is consistent over time. This rule is also available in our publicly available knowledge base in our website : **************************************************************************************************
  
  We're truly sorry for the confusion and that you didnt get this clear explanation sooner and we appreciate your understanding. If youd like help reviewing your account specifically, feel free to reply here and well be happy to walk you through it.
  
  Were here to help and wish you success in your trading journey!
  
  
  Sincerely,
  ******
  *************** Team

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23362190
  
  I am rejecting this response because:this is the same automated response they gave me when I spoke to a rep. ** situation is different and nobody is explaining.  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/06/2025

  Dear *******,
  
  Thank you again for your patience, and I completely understand how this situation has been frustrating. Im here to help explain things as simply as possible.
  Lets talk about the consistency rule againbut with a new example:
  Say youre trading on a $100K test account with a ***************************** target.
  Now imagine you have one really strong day and make $4,000 in a single day. Thats greatbut since $4,000 is more than half of your $6,000 target, the system sees that as inconsistent. The rule says no single day should make up more than 50% of your total profits.
  So what happens next?
  Your account isnt disqualified, but the system will automatically raise your profit target so that your $4,000 day becomes less than 50% of your new total.
  In this case, your new target would go up to at least $8,001, because $4,000 is now exactly 50% of that. This gives you the chance to show consistency by continuing to grow the account steadily.
  This rule is in place to encourage stable tradingnot just relying on one big day. And again, the full rule is explained here if youd like to read more:
  **************************************************************************************************
  If you think your numbers still dont match up, just reply to this message and Ill personally check your account and explain it for you in detail.
  Thanks again for sticking with uswe really do want to help.
  
  Sincerely,
  ******
  *****************************start="1587" data-end="1590"> Take Profit Trader

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and test account on Sunday night. It was still pending all day Monday. Tried to contact all day Monday about getting it active no response after several emails and chat on their website with no response. Finally someone responds at 10 at night but Im sleeping so I email the next day when Im up to say what I want as far as canceling or credit. I chose credit. Its been over ******************************* response from Take Profit Trader. My card has also been charged

  Business Response

  Date: 05/29/2025

  Hi.
  
  Thank you for your patience, and we sincerely apologize for the delay in getting back to you.
  
  Due to a recent surge in inquiries, our response times have been slower than usual. We're very sorry for the inconvenience this may have caused, especially regarding the delay in activating your test account and the late communication.
  That said, were happy to confirm that your request has now been fulfilled. A $100K test account credit has already been added to your credit bank.
  
  We appreciate your understanding and wish you great success on your trading journey with us.
  
  Sincerely, 
  ******
  *************** Team

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 20th, ************************************************************************************************************************ their dashboard I finally managed to work on it and grow the balance to approximately $700 in just two days.Later, I received an email stating that the account was created in error and had been removed. I felt violated and this to me was a big red flag.

  Business Response

  Date: 05/29/2025

  Dear *********,
  
  Thank you for reaching out and for sharing your concerns.
  We understand how frustrating it must have been to experience issues with your account, especially after trading and growing the balance. After reviewing your chat with our support team, I can confirm that this matter has already been addressed and resolved by our agent Rhayan.
  To explain simply, the account you mentioned (ending in 442) was created by mistake and wasnt properly linked to a paid subscription. Thats why it was removed. However, once this was brought to our attention, Rhayan worked with you to ensure everything was corrected.
  You purchased a new account using the "nofeepromo," and our team successfully reinstated your $700 profit into the new account ending in 515. Rhayan also noted your 2 days of trading, and you confirmed that the updated balance appeared on your end. You were advised to complete 3 more days of trading, and once you meet the profit target and 5-day rule, you can contact us again for the next steps.
  We appreciate your patience throughout this, and were glad it was resolved peacefully.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Warm regards,
  ******
  *************** Team

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was 2 trading days into the evaluation process on Friday, May 16th when I closed all my open positions around 3pm ET. All 5 accounts had an approximate ****** and at 12:03am on May 17th they disabled my 5 accounts, claiming I had open positions after 1700 ET on May 16th 2025 which I did not. I want my 5 accounts reactivated. I have left a voice mail message for ***** who I believe is the CEO of the company. I have also reached to support via email and live chat with no response.

  Business Response

  Date: 05/23/2025

  Hi.
  
  Thank you for your message and for your patience as we worked through a high volume of inquiries. We understand how important your trading experience is and appreciate the opportunity to clarify the matter.

  Upon thorough review of your account, including detailed trade logs, it was confirmed that an open position remained past 5:00 PM ET on Friday, May 16, 2025. This is a direct violation of our end-of-day trading rules, which require all positions to be fully closed before that cutoff time. Unfortunately, this resulted in the automatic liquidation of the affected accounts, including *******************************. screenshots as proof of the position left has already been presented to you via chat with *****, our **************** Representative.

  We understand that this outcome is disappointing, but our rules are in place to maintain consistency and fairness across all accounts. This policy is clearly outlined in our terms and reinforced throughout the evaluation phase. We are committed to applying our rules uniformly to ensure a level playing field for all traders.

  While we regret that this situation led to account closure, we must uphold the established guidelines that every trader agrees to at the start of the evaluation. We hope this helps provide clarity and transparency.

  If you have any further questions or would like to review the specific trade activity logs, we would be happy to share those details directly.
  
  Sincerely,
  
  Mariel
  Risk Management Team

  Customer Answer

  Date: 05/26/2025

  What you will notice in the attachment named "Orders...." is that the fill times and timestamps don't match.  It is a falsified trade record to liquidate my accounts because I was on the brink of passing eval test.  Specifically if you look at the last two rows in the orders file you will notice that the fill time and timestamp are not the same where as in the first 9 rows they match 100%.  Furthermore you can see in the screenshot that ***** highlighted that the trade was closed prior to 5pm or 1700ET.  This is ridiculous fraud.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23349209
  
  I am rejecting this response because:
  

  What you will notice in the attachment named "Orders...." is that the fill times and timestamps don't match.  It is a falsified trade record to liquidate my accounts because I was on the brink of passing eval test.  Specifically if you look at the last two rows in the orders file you will notice that the fill time and timestamp are not the same where as in the first 9 rows they match 100%.  Furthermore you can see in the screenshot that ***** highlighted that the trade was closed prior to 5pm or 1700ET.  This is ridiculous fraud.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/04/2025

  Hi.
  
  Upon reviewing the details, Id like to clarify that the reason theres a difference between the timestamp of when the order was placed and when it was filled is because this was a STOP order. This type of order is only triggered once the market reaches a specific price level. In this case, the market did not reach that threshold until later in the day, which explains why theres a significant time gap between placement and execution.
  This is a normal and expected behavior for stop orders. Its possible that the order was placed earlier in the day and later triggered automatically once the price conditions were met.
  We understand how important transparency is, especially during evaluation phases, and we appreciate you taking the time to review your trade history closely.Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Thank you. 
  
  Sincerely,
  Mariel
  Risk Management Team

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 09, 2025, I purchased a 50k evaluation test with them. I have had accounts with them previously and knew to log into ********* to ensure that all agreements had been signed. They created the account without live market data being active, which makes the account unusable.I immediately created a support chat request to have the data enabled. I checked Tradovate and their website every day for any agreements to sign or if the data had been enabled, but it had not. Despite putting in multiple requests, I didn't receive a response until the timed account had been running for several weeks on 4/30. I had asked for a refund as they had not given me a usable product. They did not honor my request and instead just turned on the data. They falsely claimed that I hadn't signed an agreement until 04/21, when I had checked almost daily for any action I could take. By the time they turned on the data, I had just a little over a week left of the month period I had paid for without any recompense.

  Business Response

  Date: 05/23/2025

  Hi.
  
  Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration you experienced following the purchase of your $50K evaluation test on April 9, 2025.
  
  We understand how important it is for traders to have timely access to a fully functional account, including live market data. After reviewing your account, we found that the required market data agreement was not signed until April 21. This agreement is essential to activate the data feed on Tradovate, and unfortunately, we are unable to proceed with data activation until this step is completed.
  
  That said, we recognize that you made multiple efforts to reach out and were regularly checking for updates. We regret the delay in responding to your inquiries and activating the data. During that time, our team was experiencing an unusually high volume of support requests, which led to slower response times. While this is not an excuse, it is something we are actively working to improve so we can better serve our traders moving forward.
  
  We understand your request for a refund, especially given the shortened time you had access to the account. While our policy states that subscriptions begin on the date of purchase regardless of usage, we absolutely value your experience and satisfaction.
  As a courtesy, I have added a free evaluation account to your dashboard. We hope this will give you a fresh opportunity to continue your trading journey with us under better circumstances.
  
  We appreciate your feedback and your patience, and we remain committed to improving our service and transparency. If there is anything else we can do to assist you further, please dont hesitate to reach out.
  
  Sincerely, 
  
  Mariel
  Risk Management Team

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23336529
  
  I am rejecting this response because:

  Per your documentation, any agreements would have appeared to be signed in Tradovate platform.  I signed into Tradovate with the account credentials provided almost daily to see if the market data had been enabled.  There were no prompts for signing for agreement, and therefore I cannot be held responsible for not signing an agreement on platform data.  Had you responded to support tickets in a reasonable amount of time, this problem could have been resolved.

  I have no way of knowing if the 'free account' you provided to me comes with the same promotions that I signed up for originally, whether there would be an activation fee, etc.

  Please refund my money and I can create a new account during a promotion when your support has caught up and can respond within one business day.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/30/2025

  Hi ****,
  
  
  Thank you for your follow-up, and we truly appreciate the opportunity to address your concerns further.
  Were very sorry for the delay in support and the frustration it caused. Our customer service team has been experiencing a high volume of chats, and while thats not an excuse, please know we are actively working to improve our response times. We understand how critical timely assistance is for traders like yourself, and were doing our best to resolve this.
  Regarding the complimentary account we provided: this free evaluation is valid for 60 days from the date it was issued. You may reset it as many times as needed within that time frame. However, if the account is not passed within the 60-day window, it will automatically close and cannot be renewed.
  As for promotions and activation fee waivers the original benefit you mentioned was part of a limited-time offer and is no longer available. The free account was issued purely as a courtesy to acknowledge the inconvenience you experienced, and unfortunately, it doesnt include additional promotional terms.
  We sincerely regret that your experience didnt meet your expectations, and we appreciate your patience and honest feedback. Our goal remains to provide fair and transparent service, and we hope the courtesy account still gives you a valuable opportunity to trade under better conditions.
  Thank you again for your time, and please feel free to reach us out if you have any questions or concerns.
  
  Sincerely,
  
  Mariel
  Risk Management Team

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23336529
  
  I am rejecting this response because:  This is not a direct compensation.  If I were to pass the 'free' voucher, I'd still have to pay an activation fee.  Please refund my original purchase price.  This was not due to any fault of my own, but a system issue that they were unable to resolve due to not having sufficient support personnel to support their customer base.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 06/17/2025

  Hi ****,
  
  Thank you again for your continued communication.
  While we understand your frustration with how the situation unfolded, we would like to respectfully reiterate that we have already extended a courtesy evaluation account to compensate for the time lost. This additional account was offered outside of our standard policy as a goodwill gesture to acknowledge the inconvenience you experienced during the initial setup. The complimentary evaluation remains valid for 60 days, with unlimited resets available within that period.
  We recognize that our delayed response contributed to your dissatisfaction, and for that, we sincerely apologize. However, based on the facts of the case and the resolution already provided, we are unable to offer any further compensation or refund beyond what has been extended.
  We appreciate your feedback and remain committed to improving our processes to better serve all traders moving forward.
  Thank you for your understanding. Should you have any other questions, please feel free to reach us out.
  
  Sincerely,
  ******
  Risk  Team

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint I have seems to be one already mentioned by others on bbb.I purchased 3 25k evaluation accounts from prop firm Take Profit Trader, ********** the last week of April 2025. One of the 3 eval accounts passed the initial profitability threshold last Friday May 9th. I was required after that to fill out paperwork before being given a funded simulation account. The account is stuck in pending mode not allowing me to start trading in new sim funded account. I've sent numerous emails to their support team *** also left 2 messages on voicemail. I've had NO response.. I'm not seeking a refund. I just want access to the account I've earned after following the stated rules,

  Business Response

  Date: 05/23/2025

  Hi.
  

  Thank you for your patience and for bringing this matter to our attention.
  
  Were pleased to confirm that your PRO account under ********************************** has been successfully activated and has been actively traded on since May 19, 2025. As noted, the PRO activation fee you mistakenly paiddespite having a waiver creditwas fully refunded by our manager, ********, , and the amount should reflect in your bank account within 57 business days from the refund date.
  
  We apologize again for the initial delay in activation and any inconvenience it may have caused. We appreciate your understanding and persistence in following up.
  
  If you have any further questions or concerns, feel free to reach outwere here to help.
  
  Sincerely,
  
  Mariel
  Risk Management Team. 

  Customer Answer

  Date: 05/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Takeprofit trader has a rule in place once reaching a Pro account referred to as unrealized profit. A pro account is where they are the responsible party to pay the purchaser funds for winning trades prior to switching the individual to a funded live account trading on the Futures market. I purchased a $150k account with a drawdown limit of $4,500, however my account was closed from going under $1,100. Takeprofit Trader reasoning for this is a rule fir unrealized gains which means eeven if the market spikes and you aren't able to exit a trade with the amount that you still will be considered as having that amount in the account although there wasn't enough time etc to end the trade and accumulate funds. In my case a trade spiked to $3,100 profit but immediately dropped which is normal for the Futures market. My response to this is they will not pay me for unrealized profits so how can I penalized for them. They do have a brief mention of the rule but not anything with a clear explanation. It's normal for a company to have a limit on how far an account can actually go down. And to explain this further this is a simulation so it isn't actual cash involved other than Takeprofit Trader claim to pay at an 80% rate until you are switched to a live funded account. No where in a live funded account on the actual market or any brokerage does any use unrealized gains to pay or penalize. The attempted explanation is that the live market is why they do this however this doesn't exist in the love market.

  Business Response

  Date: 05/23/2025

  Hi.
  
  Thank you for reaching out and sharing your concerns regarding your PRO account with **********************. We appreciate the opportunity to clarify our policies and address your experience.
  
  At TakeProfitTrader, we are committed to promoting strong risk management practices for all of our traders. As outlined in our publicly accessible knowledge base, as well as the 27-page agreement that all traders agree to upon entering a PRO account, which was also signed by you, once a trader reaches the PRO account stage, the trailing drawdown is calculated intraday based on the peak account balance, which includes both realized and unrealized gains. This is clearly stated on our website and within the onboarding resources provided to each trader. 
  
  The rule is not unique to our program but is designed to simulate real-world risk conditions and promote disciplined trading strategies. While we understand your concern that unrealized profits are not paid out, the use of unrealized gains in drawdown calculations serves a different purposeto limit excessive risk-taking and protect account integrity within a simulated environment.
  
  Its important to note that while this may not mirror all aspects of a live brokerage account, the structure is intended to create a path toward funding that aligns with professional standards. Once a trader transitions to a fully funded live account, the drawdown logic adjusts accordingly and stops trailing after reaching the initial starting balance, providing more flexibility.
  
  We regret that your account was disabled after falling below the drawdown threshold, and we understand how frustrating that can beespecially during high volatility. However, our platform's rules are applied consistently to all users to ensure fairness and transparency.
  
  We are continuously working to improve how our policies are communicated and appreciate your feedback on the clarity of this rule. If you have further questions or believe a specific issue with your account warrants review, we are happy to look into it in more detail.
  
  Thank you again for your time and for being part of the Take Profit Trader community.
  
  Sincerely,
  
  Mariel
  Risk Management Team

  Customer Answer

  Date: 06/02/2025

  The response email went to junk folder so o didn't see it prior. So I didn't respond within 10 days is there anything that can be done. And what the company's response was also in agreement with what a stated as a manipulative tactic not to pay and not consistent with any live market account or brokerage. What they are doing is essentially a ruse and not explained prior in manner for the trader to understand how it works because they know that it would discourage people from signing up. Yes the rule is mentioned in the agreement however not in a manner that most everything else is explained. Im sure I'm not the first ****** or will be the last ****** to feel ripped off. Im sure this wouldn't be accepted by the **** nor the ***.

  Customer Answer

  Date: 06/03/2025

  
  The response email went to junk folder so o didn't see it prior. So I didn't respond within 10 days is there anything that can be done. And what the company's response was also in agreement with what a stated as a manipulative tactic not to pay and not consistent with any live market account or brokerage. What they are doing is essentially a ruse and not explained prior in manner for the trader to understand how it works because they know that it would discourage people from signing up. Yes the rule is mentioned in the agreement however not in a manner that most everything else is explained. Im sure I'm not the first ****** or will be the last ****** to feel ripped off. Im sure this wouldn't be accepted by the **** nor the ***.

  Business Response

  Date: 07/01/2025

  Hi Cortland,
  
  Thank you again for following up on your concern.
  We understand your frustration, but we would like to reiterate that your account was closed in line with the clearly stated rules of our platform. As explained in our original response, TakeProfitTrader uses the peak account balanceincluding unrealized gainsto trail the drawdown.
  In your case, your trade reached an unrealized profit of $3,100. As a result, the trailing drawdown moved up accordingly. When the market reversed and your balance fell below the adjusted drawdown threshold, your account was closed. This logic is essential to the structure of our program and is applied consistently across all traders.
  While we acknowledge that this may differ from how a live brokerage handles drawdowns, our system is designed to prepare traders for disciplined risk management and to simulate real-world pressure under controlled conditions.
  We do provide detailed documentation of this policy in the agreement you signed and within our publicly available help center. We are always working on improving clarity in how rules are communicated, but the application of this rule in your case was correct.
  With that, we consider this matter closed. We appreciate your feedback and thank you for your time and understanding.
  
  Sincerely,
  ******
  ******************start="1490" data-end="1493"> TakeProfitTrader

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take Profit Trader has no history of which accounts they are liquidating. Therefore, if a liquidation happens by accident (which happens often) and you do not have your account number written down then you are at a loss with no help from the business.

  Business Response

  Date: 05/16/2025

  Dear ******,

  Thank you for bringing this concern to our attention. We understand how frustrating it can be when unexpected changes occur to your trading account, and we truly appreciate the opportunity to clarify the matter.

  In your case, we identified that account #******************************* was affected by a rare system reset issue, which resulted in its premature closure. As soon as our team detected the anomaly, a replacement account (#******************************** was immediately issued on your behalf.

  To ensure continuity and fairness, all profit data from the original account was fully transferred to the new account, and your trading progress has been preserved. We also added eight active trading days to your account record to reflect your prior activitythis will be recognized manually by our Service Delivery Team once your evaluation is completed. While the dashboard may not display this information visually, rest assured that your progress is logged internally and will be honored accordingly.

  We sincerely apologize for the confusion and any disruption this may have caused. Please know that our support team is available via live chat to assist with any questions, clarify account details, or guide you through the next steps. We are continuously working to refine our systems and reduce these kinds of technical disruptions for our traders.

  Your trading success is important to us, and we remain committed to supporting you throughout your journey.

  Sincerely,
  ******
  Risk ************************start="1776" data-end="1779">TakeProfitTrader

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The May 1st profits of three of my PRO accounts were missing. ***** attempted to fix the problem on May 6th but the problem came back hours after her corrections. Jakaterina was the last manager who successfully corrected the same problem (by transferring my old account balances to these 3 PRO accounts that are now having the same problem) back in April. The disputed amounts are $2508.5 + $2165 + $2206 before the 80% split for me. They add up to $5503.6 after the split. All I am asking for is to have a manager to perform the same fix that Jakaterina did circa April 22nd.

  Business Response

  Date: 05/20/2025

  Hi.
  
  Thank you for the opportunity to respond. We understand the customers concern regarding missing *********************** on their PRO accounts as of May 1st. We sincerely apologize for any confusion or inconvenience this may have caused.

  On May 6th, our support manager ***** investigated the issue and reinstated the correct balances in Rithmic. While there may have been a delay in the dashboard updating to reflect these changes, the correct values were restored and later synced. We have confirmed that all three accounts now display accurate balances both in Rithmic and on the dashboard, with no discrepancies present.

  We truly appreciate the customers patience and engagement, and we remain committed to supporting their experience on our platform. Should they have any further concerns, our team is happy to assist.

  Sincerely,
  Mariel
  Risk Team Management
  Take Profit Trader

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23300924
  
  I am rejecting this response because: The missing profits issue is recurring. I reported the problem to Jakaterina (manager) on May 19th and she corrected my account balances in the early hours of May 20th. However, my May 19th profits (after Jakaterina's May 20th's corrections) went missing again after my May 20th withdrawal requests were processed circa 10pm on May 20th.
  
  Sincerely,
  
  Long ***

  Business Response

  Date: 05/29/2025

  Dear Long,
  Thank you for your continued patience and detailed updates throughout this matter.
  I understand your frustration regarding the recurring issue with missing profits, especially after the withdrawal processing. I sincerely apologize for the inconvenience and confusion this has caused. As previously mentioned, the discrepancies stem from incorrect data being sent to us by Rithmic, and we are actively working with their support team to resolve this on a deeper level.
  In the meantime, Jekaterina reinstated your balances and provided new PRO accounts, as promised. I also want to confirm that all three accounts now reflect the correct balances, including your latest trading profit. If you notice any further mismatches, please dont hesitate to let us know.
  This concludes our support on the matter. We are now closing this thread, and no further replies are necessary.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  Warm regards,
  ******
  *************** Team

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23300924
  
  I am rejecting this response because: The 3 PRO accounts were moved to PRO+ by the ********* as they advised me that the transition was mandatory. Since I can no longer use the trading platform that I have been using (MultiCharts via Rithmic), I won't be using the PRO+ accounts regularly. I would like to speak with someone at TakeProfitTrader by phone regarding a path forward. (My preferred option is to close two of the PRO+ accounts (if not all 3) and withdraw the withheld profits.) I see that Mr. ******** (owner/CEO) reached out to clients by phone in the past on various complaints. So I hope someone at TakeProfitTrader is willing to speak with me.
  
  Sincerely,
  
  Long ***

  Business Response

  Date: 06/06/2025

  Dear Long,
  
  Thank you for your continued updates.
  We understand your preference for speaking by phone, but at this time, we are not offering phone support. All account-related concerns must be handled in writing to ensure accuracy, transparency, and proper documentation for both parties.
  To clarify, your PRO accounts were transitioned to PRO+ as part of a standard upgrade process that applies across our platform. This move was not made to penalize or limit access but to streamline systems and ensure long-term consistency for our traders. While we understand you may prefer MultiCharts via Rithmic, the trading platforms available under PRO+ are aligned with the current structure and cannot be altered per individual account.
  Your PRO+ accounts remain active and properly funded following the latest balance corrections. If you would like to close one or more accounts and proceed with the eligible profit withdrawals, you may do so by submitting your request via email to ********************************* Our team will assist accordingly and ensure everything is processed within the platforms policies.
  At this point, we have addressed all technical concerns regarding balance discrepancies and account transitions. If you have any further concerns, we are happy to continue assisting you through this channel.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Warm regards,
  ******
  *****************************start="1510" data-end="1513"> Take Profit Trader
  
  
  
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23300924
  
  I am rejecting this response because: My PRO+ accounts were disabled on June 17th due to my exceeding the drawdown limits on a trade. I sent an email to PRO+ support and received a reply stating that I will be able to withdraw the remaining withheld funds, but I was given no further instructions. Would you please follow up here or have the staff reach out to me regarding the withdrawal?
  
  Sincerely,
  
  Long ***

  Business Response

  Date: 06/27/2025

  Hi Long,
  
  Thank you for your continued correspondence.
  We acknowledge that your PRO+ accounts were disabled on June 17th after exceeding the platforms drawdown limits. Per our policy, once an account breaches the trailing drawdown, it is permanently disabled and no further trading activity is allowed. However, as confirmed by our PRO+ support team, you are still eligible to withdraw any withheld profit that remains in compliance with our payout requirements.
  For clarity, your earlier concerns about missing profits were thoroughly addressed. On May 6th, ***** from our team manually reviewed the account history, identified the sync error between Rithmic and our dashboard, and reinstated the accurate balances in Rithmic. Her actions temporarily resolved the discrepancy, and follow-up adjustments were performed as needed. However, any subsequent profit disappearance after withdrawals was due to automated data syncing and balance updates post-withdrawal, not due to errors on the system's part.
  As also previously explained, your PRO accounts were transitioned to PRO+ under a standard platform-wide upgrade. This was not targeted at your account and is not reversible. While we understand your preference for using MultiCharts via Rithmic, the PRO+ program operates under a unified structure, and the trading platforms it supports cannot be altered on a per-user basis.
  Our support is handled entirely in writing to ensure accuracy, accountability, and documentation for both parties. At this time, we are not offering phone support, and we will not be able to accommodate that request.
  This will serve as our final response to the BBB regarding this matter. You may continue to reach us directly for payout assistance, but all prior account and platform concerns have been resolved per policy.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  ******************start="2447" data-end="2450">

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a trader with Take Profit Trader (TPT) who has experienced ongoing issues with account access, platform errors, and unprofessional support from one of their employees, ******** Gracindo.Premature Account Suspension: My account was permanently closed after I reached out to TPT support multiple times to address technical issues, including a premature stop-loss trigger and unauthorized access to my account. Despite providing ample evidence, my case was mishandled, and I was unjustly suspended without a fair review.Unhelpful and Unprofessional Support: ******** Gracindo was the primary point of contact, and his response to my case was incredibly unprofessional. He ignored the evidence I provided and instead accused me of violating platform policies without justification. My legitimate requests for assistance were dismissed, and I was penalized for trying to get my account issues resolved by somebody other than him.Inconsistent Treatment: Other traders who did not provide proof of platform errors were compensated or had their issues resolved. However, my case was disregarded despite the evidence, and I was treated unfairly in comparison.Account Loss: During the suspension, I lost access to my PRO and PRO+ accounts, which were crucial to my trading activities. This situation has left me without a viable trading option.Request for Resolution: I am seeking the reinstatement of my account access and the provision of five $150,000 evaluation accounts to allow me to begin trading again, as my previous accounts were disabled in the process of the suspension.I would greatly appreciate your assistance in facilitating a fair resolution of this matter with Take Profit Trader, as I have been left without access to my trading account due to actions that seem both unfair and inconsistent with how other traders are treated.

  Business Response

  Date: 05/16/2025

  Dear *****,

  Thank you for sharing your concerns. We recognize the importance of your trading experience and appreciate the opportunity to address your complaint thoroughly and professionally.

  Weve reviewed your full account history, including your support interactions, platform activity, and prior accommodations. Your account has undergone multiple reviews across departments, including a direct investigation into the concerns you raised about order executions, platform errors, and drawdown settings. In March, following a verified technical issue, we proactively reset your drawdown to reflect the highest realized profit from an unaffected trading dayensuring no disadvantage resulted from the incident. Beyond that, no platform-wide errors or unauthorized access were found in connection with your other claims.

  We understand you communicated extensively with our support team, including our senior staff, to advocate for further adjustments. While we respect your persistence, its important to note that weve already extended significant goodwill, including the issuance of two complimentary $150,000 evaluation accounts, in response to your concerns. This was offered and accepted as a final resolution.

  Our records further show that the support team maintained professionalism and transparency throughout these discussions. We acknowledge that not every resolution may meet a traders individual expectations, especially when compared with perceived outcomes in unrelated cases. However, please understand that we assess each case independently and confidentially. We are committed to treating all traders with fairness and integrity while upholding the standards and policies that govern our platform.

  Unfortunately, despite our best efforts to reach a resolution, repeated attempts were made to circumvent prior decisions, escalate demands, and pressure staff through comparisons and threats of negative reviews. As such, a final decision was made to conclude this matter and close your account in accordance with our platform guidelines.

  We are grateful for the time you spent with TakeProfitTrader and wish you the very best in your future endeavors.

  Sincerely,
  ***************start="2524" data-end="2527"> *****************************start="2550" data-end="2553">TakeProfitTrader

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23300152
  
  I am rejecting this response because:
  
  Thank you for the response. However, I must respectfully disagree with the claims made by Take Profit Trader.
  Drawdown ****************************start="454" data-end="457">While TPT returned a portion of my balance following the March 25 platform error, my trailing drawdown was never restored, even though I submitted documentation showing a higher capped balance. This caused my account to remain disadvantaged and ultimately contributed to its failure.
  Evaluation Accounts Did Not Address the ********************start="804" data-end="807">TPT states that they provided two $150,000 evaluation accounts as goodwill. These were later removed when my account was closed. More importantly, they were unrelated to the unresolved drawdown and account access issues. I accepted them only because I had no other choice at the time and believed my case was still under review.
  Persistence ************************************start="1184" data-end="1187">TPT claims I pressured staff. In reality, I was persistent because support was unresponsive for weeks. An issue that should have taken hours to fix ended up taking nearly a month, during which I was unable to trade effectively. That delay had real financial consequences.
  I escalated through proper support channels including live chat and email and only voiced my intention to share my experience after repeated delays and inaction. That is not a threat, but a reasonable course of action any consumer might take under the same circumstances.
  Other Traders ********************************************************************start="1827" data-end="1830">While waiting for help, I posted about my situation on social media. Several other traders reached out and shared that they were reimbursed tens of thousands of dollars by TPT via one-time courtesies, despite having no platform error or supporting documentation. I will attach one example where a trader was reimbursed approximately $25,000 for an issue that was never verified or substantiated. I just want to hear your input on the matter and see if that seems far to me and other traders.
  As a customer, its difficult to see this as anything but inconsistent and unfair. My request was significantly smaller, backed by evidence, and met with permanent account closure instead of resolution.
  I Requested Help From Someone Other Than ******** and Was Banned for ************start="2530" data-end="2533">After weeks of little progress, I requested that another team member review my case, as I felt ******** was no longer addressing it in good faith. Rather than receiving a second opinion, I was permanently banned for what was labeled as circumventing support decisions. Wanting a second review is a normal and valid customer action not a violation.

  I am not asking for my original accounts to be restored. I am only asking to have access to my account reinstated so that I may purchase new evaluation accounts and continue trading.
  My goal throughout has been to resolve this matter with respect and professionalism. *** provided screenshots, emails, platform logs, and full documentation of the issues. Ive never harassed or threatened anyone only asked to be treated with the same level of fairness that others have been shown.
  I hope this additional context and evidence help clarify the situation and lead to a reconsideration of this outcome.
  Sincerely,
  ***** **********

  
  

  Business Response

  Date: 05/30/2025

  Hi *****,
  
  Thank you for your detailed and thoughtful reply. We truly appreciate the time and care youve taken to outline your concerns, and we understand how frustrating and disheartening this experience has been for you.
  First and foremost, we want to acknowledge your persistence in seeking a resolution. While our previous response was intended to reflect the internal reviews and accommodations that were made throughout your case, we also recognize that your perspective and the impact on your trading journey are valid and deserving of further respect.
  Regarding the March platform issue: its true that a partial adjustment was made based on our internal investigation, which aimed to reflect the realized balance from an unaffected day. If that adjustment did not fully match the capped balance you referenced, we regret the shortfall and the confusion it may have caused. Please know that the adjustment was made in good faith based on the records available to us at that time.
  On the matter of the two $150K evaluation accounts: while these were intended as goodwill gestures during the review process, we understand that they did not address your core concern about the drawdown and account stability. Your willingness to accept those accounts despite ongoing issues shows a genuine desire to find a middle ground, and we respect that.
  We also want to clarify that your persistence in following up was not viewed as harassment. We understand that asking for further review or clarity is a normal and reasonable request. However, After thorough review, this will remain our final determination. The decision to close your account came after a full review across teams and was not taken lightly. It followed repeated escalations and breakdowns in communication that, despite our efforts, could not be resolved in a manner consistent with our platform policies.
  With respect to your latest request: we sincerely appreciate that you are not asking for reinstatement of your prior accounts, but simply the opportunity to resume trading through new evaluations. We want to ensure that your case is given the fairness and objectivity it deserves, especially in light of your respectful approach here.
  Thank you again, *****, for engaging with us in good faith. We truly value every trader in our community and remain committed to learning and improving from situations like this.

  
  Sincerely,
  Mariel
  Risk Management Team