Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really love TPT. In fact, this is the best prop out there. However, the no activation fee for one of my accounts never applied a credit for me to convert to a PRO account and I've written support with no response and even providing screenshots for over 2 months now for an account from March 2025. This is unacceptable. My communication via email was never recognized. 1 month is not the best business. All I wanted was to be compensated for the activation fee that I paid despite me leveraging the promotional code and I've not received that yet. I wish this was just so simple as waiting for an email response but now I have to take it to the BBB for resolution.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you so much for sharing your concernand for your kind words about Take Profit Trader. We truly appreciate your support and are glad to hear you love our platform.
  We sincerely apologize for the delay in responding. Due to a high volume of chat and email tickets, our response times have been longer than usual, and we understand how frustrating that can be.
  To clarify your concern, if you purchased an account using a promo that included "no activation fee," that benefit is applied as a credit once you pass the test and qualify for a PRO account. This credit is added to your credit bank, which you can then use as your payment method when activating your PRO account.
  When you're ready to activate, simply select *********** as the mode of payment. For step-by-step instructions, you may refer to this guide:
  *****************************************************************************************************
  Again, were truly sorry for the delay and the inconvenience this has caused. Thank you so much for your patienceand for being part of the *** community.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Management Team
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23385565
  
  I am rejecting this response because:

  The credit never appeared to apply the promo. This has been also an ongoing issue with many others as per community feedback and I ended up paying for the advancement to the pro account. I would like either a credit for the advancement to pro that I've already paid or I'll seek additional support outside of BBB. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/06/2025

  Dear ******,
  
  Thank you for your follow-up.
  We understand your concern and want to clarify that credits from promotions are only applied if the system confirms that the promotion was active and properly applied at the time of purchase. After reviewing your account, we found that no credit was generated for that promotionthis typically means the promo code may not have been applied successfully at checkout.
  Were sorry for the confusion this caused, but since the system did not register the promotion, were unable to issue a retroactive credit. This process is automated and cannot be manually overridden once payment is completed and the account is upgraded.
  We appreciate your feedback and are actively working to improve promo code transparency and communication. Thank you again for being part of the *** community.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  *****************************start="1030" data-end="1033"> Take Profit Trader

  Customer Answer

  Date: 06/30/2025

  The response from *** is innacurate. If I didn't apply the appropriate code for the free activation, I would have paid full price for the evaluation and that is not the case. The free activation into the pro account includes the 30% off of the evaulation price. I would like them to show me my receipts as I have them. I still am guaranteed a free activation . 

  Customer Answer

  Date: 07/01/2025

  The response from TPT is innacurate. If I didn't apply the appropriate code for the free activation, I would have paid full price for the evaluation and that is not the case. The free activation into the pro account includes the 30% off of the evaulation price. I would like them to show me my receipts as I have them. I still am guaranteed a free activation . 

  Business Response

  Date: 07/02/2025

  Hi there,
  
  Thank you for reaching out and for your patience.
  Wed like to take a closer look into this for you and ensure everything was handled correctly. To do so, could you kindly provide us with the evaluation test account number you were referring to, along with any receipts or proof of payment for the subscription or reset fee?
  Once we receive those details, well be happy to review your case thoroughly and see what can be done.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk team
  Take Profit Trader

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th, I purchased a reset for my 150K Challenge Account. On May 20th I tried to use this account, which had the same password and login as the original account before the reset, but the login was not working. Since the email said sometimes it can take 24 hours, I waited. On May 21st, I tried to login again, and was still receiving the same issue. I first tried to contact them through the The Profit Team which claims to let you talk to an agent. At one point it said I had a 9-13 minute wait, and then it disappeared and I have never received a message back on that platform. I have also an email, and also a message using the "Contact Us" on their website It is now May 27th and I have yet to receive any correspondence from them on how to login to my account

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and bringing this to our attention.
  We completely understand your concern and sincerely apologize for the delay in our response. We've been experiencing a high volume of chat and email tickets recently, which has caused longer-than-usual wait times. We're very sorry for the inconvenience this has caused you.
  We're happy to let you know that your issue was addressed by one of our representatives, ****, on May 28th. He has refreshed the system on our end, and you should now be able to log in to your account successfully.
  If you're still encountering any issues, please dont hesitate to reach outwere here to help.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel
  Risk Management Team

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an evaluation account from ******************** on May 21, 2025. As of today's date, the account is still in a "Pending" status and has not been activated, preventing me from participating in the evaluation.I have reached out to Take Profit Trader multiple times via email and through their live chat support but have received a reply on the 1st day and nothing since then. The lack of communication and support is highly disappointing, especially considering this is a paid service with a promised activation timeline of ***** hours.This delay and lack of transparency is causing unnecessary frustration and making me question the legitimacy of the service. Its extremely disappointing because I have heard and seen several reviews about how great this company was, however not being able to even converse with someone from the company for over 6 days is a major red flag.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and sharing your experience with us.
  We completely understand your frustration and sincerely apologize for the delay in communication and the inconvenience this has caused. Due to a high volume of support tickets, our response times have been slower than usual, and we truly regret that this impacted your experience with us.
  Regarding your concern, wed like to let you know that your refund request has already been submitted to our team and is currently in the queue for processing. Once the refund is completed, our team will reach out to you with an update. We kindly ask for your continued patience while we work on this.
  Again, we truly apologize for the delay and thank you for your understanding. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  Risk Management Team

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 50k account on May 20th, 2025 with the current promo code for $119.00. My account was in a pending status for three days and when I reached out to support they said my account creation failed and they would refund me my money. Im still waiting for my refund and I have contacted support again several times about this issue and have received no response.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced.
  
  We understand how frustrating it must have been to wait for both your account activation and your refund. After reviewing your case, we confirmed that the refund for your $119.00 purchase was successfully processed, as shown in the attachment. Please note that it may take ******************************* your account, depending on your bank's processing time.
  
  Were truly sorry for the delay and for any lack of communication along the way. Your feedback is important to us, and were working to ensure this doesnt happen again in the future.
  If you have any other questions or concerns, please feel free to reach us out. Thank you.
  
  Sincerely, 
  Mariel
  Risk Management Team

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/21/2025 - paid for reset for 25k account. The transaction shows up in my banking account as paid to Take Profit Trader, in the amount for a reset $100.00(USD). I did not receive a receipt for this transaction, to have my account, reset either. My account still shows as disabled, and I am not able to reset my account. I have tried using their chat and even emailed and even called the 904-area code phone number, several times, with no answer, no response, to email regarding account status. This is very poor customer service - it seems the Chat feature from their website does not work, at all. I need help with getting my account current, and/or receive customer service and/or enable my account so I can perform the, paid for, reset, and/or give me a refund. At minimum, I want a response from a human, from TPT, who can resolve my account issues with TPT.

  Business Response

  Date: 05/29/2025

  Hi.
  
  Thank you so much for reaching out, and we sincerely apologize for the delay in response. Due to a high number of incoming chats, our team has been doing their best to get back to every customer as quickly as possible. We're truly sorry for any inconvenience or frustration this may have caused you.
  Upon checking, we can confirm that a reset account has already been provided to you under TAKEPROFIT5313796. This account is currently active, under an active subscription, and is eligible for trading. While we haven't seen any trading activity on it yet, everything is in place and there shouldn't be any issues when you're ready to start trading.
  Once again, we truly apologize for the delay and appreciate your patience and understanding. Thank you for giving us the opportunity to make this right, and were here if you need any further assistance.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel 
  Risk Management Team

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an evaluation account in the morning 5/22. As of now still have not received a confirmation email nor has my account been activated. They sure took the money right of my account though. Sure when the renewal date comes they will attempt to take another full amount. Beware of this company I had heard good things but I am regretting it now.

  Business Response

  Date: 05/29/2025

  HI .
  
  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating it must be to not receive your confirmation email or access to your account after making a purchase.
  We'd really like to investigate this further and make things right for you. However, the email address you **************************************** not appear in our system, which suggests that the purchase may not have fully gone through or was processed under a different email.
  To help us locate your account and assist you as quickly as possible, could you please confirm the email address you used to register? If you happen to have your account number or any other details from the transaction, that would be incredibly helpful as well.
  Were ready to assist and get this sorted out for you right away. Just send over those details, and well take it from there.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel
  Risk Management Team

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an evaluation plan from Taking Profits Trader on 5/20/25. Just trying out the system that I had not used before on the morning of 5/21/25 I did fall under the reserve amount of my account which I expected. I paid $100 to reset my account and it was complete after several minutes. On the evening of 5/21, I went under the reserve again. No problem. I paid $100 again but was of 3:00 on 5/22, the account has not been reset. I sent my first message to the chat line on this issue at 8:07 AM 5/22 with a follow up at 9:39 AM with no response at all. I left a phone message at the ** listed on this site, and it appeared to be a number for a manager/owner but not customer service. My problem is I don't have access to trading yet the $100 was clearly taken from my account. I prefer to get my account reset and keep trading but the alternative is to refund my $100.

  Business Response

  Date: 05/29/2025

  Hi.
  
  Thanks so much for reaching out and for your patienceI'm really sorry again for the inconvenience and delay you experienced with your account reset.
  
  Weve reviewed your case and can confirm that you successfully requested and paid for two resets. The first reset was completed and linked to account *******************************, and the second reset was applied to TAKEPROFIT4949105. Both accounts were successfully created and used for trading.
  
  Regarding the delay you mentioned on 5/22, it appears there was a brief system lag that caused the second reset to not reflect immediately on your dashboard. As soon as our team received your message and reviewed the case, ***** was able to manually update it for you and confirmed that the account showed as pending before becoming active shortly after.
  
  We understand how important timely access is when you're ready to trade, and we truly apologize for the delay and the lack of immediate response earlier that morning. Were always working on improving our system and response times to ensure smoother experiences moving forward.
  
  Thank you again for bringing this to our attention. If you ever need help in the future, were just a message away.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel
  Risk Management Team

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reset a pro account for ****** with take profit trader. I had a trade on with a stop and profit target. There was an error in the trading platform documented in the log. My stop did not execute. The stop turned orange with means it's an error with the server, and my account was set to liquidate only. It said contact the trade desk. There was not a phone number for the trade desk . I started a chat, asked for a human and wasn't helped for over 25 minutes. When I finally helped, and the trade was still showing open, the agent just kept telling me I had to pay to reset again. I explain the situation several times, and he was not helpful. He admitted the server error but then said, "we aren't responsible for stop losses errors. stop loss and limit aren't guaranteed to work in every case due to market volume fluctuations This is an inherent risk in trading, and we are unable to intervene in such situations from our end." He also never answered my question about a trade desk, which probably doesn't exist. Take profit claims to have the best 24 hour support. Reaching someone while you are in a trade in this business is important. The error was on the platform, caused my account to drawdown, and I couldn't reach anyone to exist the position. It showed it on the log, I contacted the chat immediately, and was not helped. My request for a refund or credit was denied, and I firmly believe that is wrong.

  Business Response

  Date: 05/29/2025

  Hi.
  
  Thank you so much for reaching out and for taking the time to explain what happened. I want to begin by sincerely apologizing for the delay in support and for the frustration you experienced during your trade. We absolutely understand how important timely assistance isespecially in critical trading momentsand we're truly sorry that you weren't able to get the help you needed right away.
  Weve reviewed the details of your case, including your concerns regarding the stop order not executing as expected. While it's clear that you had a stop in place, please know thatas mentioned by our teamstop loss and limit orders are not guaranteed to fill 100% of the time. This is due to the nature of the futures market, where rapid price movements or low liquidity can sometimes cause orders to be skipped or delayed. This is unfortunately an industry-wide risk and not something we can override manually from our end.
  As for the account statusour system detected a breach of the trailing drawdown, a rule that is publicly available in the knowledge base of our website, which resulted in the account being marked as failed. Since the platform logs indicate that the trade continued through the drawdown without execution of the stop, the automated system applied the rules accordingly.
  While we truly understand your request for a refund or credit, our current policy does not allow us to offer compensation for accounts that have failed due to market risks, including slippage or missed stopseven when a platform message or order color change is shown.
  That said, we value your feedback greatly. We'll be sharing this with our internal teams for review as we continue to improve both our platform reliability and our customer service standards. Your experience matters to us, and we're very sorry it fell short this time.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel
  Risk Management Team

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23364635
  
  I am rejecting this response because:

  Your platform failed while I was in an open position. The message said contact the trade desk. There is no dedicated trade desk. I consider that a very bad business practice. I would not be comfortable with any open posiition without a trade desk,  especially knowing the platform is unreliable. Also, your commissions are higher than most in the industry. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/06/2025

  Dear *****,
  
  Thank you again for your response and for sharing your concerns.
  We fully understand how critical reliability and real-time support are in a trading environment. While we do not operate a traditional trade desk, our live support team is available 24/7 via chat to assist with any technical concerns. We acknowledge that in this instance, our response time was not up to standard, and for that, we sincerely apologize.
  As mentioned in our initial response, missed or unexecuted stop orderswhile unfortunateare a known risk within the futures trading industry. These issues can arise due to market volatility, slippage, or delays in order routing, and are not exclusive to our platform. This is why all traders are advised to be aware of these risks and are reminded that stops and limits are not guaranteed.
  While we do take your feedback seriously and continue to work toward improving both our platform and service responsiveness, we must remain consistent with our policy. Our terms, rules, and platform limitations are clearly disclosed during onboarding and in our knowledge base. Unfortunately, we are unable to offer a refund or credit for the reset in this case.
  We appreciate your engagement and will continue to use feedback like yours to enhance the experience for all of our traders.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  *****************************start="1546" data-end="1549"> Take Profit Trader

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23364635
  
  I am rejecting this response because: Your trade support is not real-time, so your trade support not available 24/7. You offer a level of technical support, which is not trade support. 

  Your response time failed miserably, so I would not trust you with an open position. As someone who has over 20 years experience trading futures, traders beware. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to rest my account when my account ******* was liquidated. the payment went through. But my account is not reset yet. I dont know whats happening. I have made 100 of attempts to get in touch with support but I am not able to connect with any of your agents. Why I should lose days for the renewal billing. I want my account. No one is replying on email, nor I can connect through live support. What is this happening. I am feeling frustrated. Please some one reply & resolve my issue.

  Business Response

  Date: 05/29/2025

  Hi.
  
  Thank you for reaching out, and please accept our sincere apologies for the delayed response. We understand how frustrating it must have been not being able to reach us sooner, especially when you were trying to resolve your account issue. The delay was due to an unusually high volume of support requests, but we know thats no excuse for the inconvenience caused.

  After reviewing your account, we can confirm that your reset has been successfully processed. You should now be able to see and access your new account under *******************************.

  We also noticed that you submitted multiple reset attempts, and we're happy to see that the new account has already been traded. Everything looks good on our end now.

  Thank you for your patience, and we truly appreciate your understanding. We wish you continued success in your trading journey.

  This concludes our support on the matter. We are now closing this thread, and no further replies are necessary.

  Sincerely
  ******
  *************** Team

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23364256
  
  I am rejecting this response because: Again today I purchased the account. *******. Its showing me 10 minutes delayed data. Its been now more than 1 hr 30 min. No one is there to help. These guys claim 24 hr support. Its all a myth. How long you expect someone to wait. If I lose a profitable trade, who is responsible for it. Everytime it a delay in service. Everytime. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/06/2025

  Hi.
  
  Thank you for your follow-up, and we sincerely apologize for the continued frustration you've experienced.
  We understand how important timely access and support are, especially when it affects your trading experience. While we strive to provide 24/7 support, there are times when high volumes may cause delays in response. We acknowledge this and are actively working to improve response times.
  Regarding your new account *******************************, weve reviewed the issue and can confirm that delayed data is not related to any system-wide malfunction, but rather a known limitation that sometimes occurs shortly after account creation or during peak load. The delay is temporary and should resolve automatically within a short time frame. If this issue persists, we encourage you to fully log out and back into Rithmic, ensuring you're connected to the correct data feed.
  We genuinely regret any lost opportunity, but please understand that trading involves multiple variables outside our immediate controlincluding data feed timing. All accounts are delivered in working condition, and system issueswhen they occurare promptly addressed as soon as they are brought to our attention.
  Your account is active and functioning, and we do not see any ongoing issues on our end. Should you experience further delays, please provide a timestamped screenshot so we can investigate in detail.
  Thank you for your patience and understanding.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  *****************************start="1634" data-end="1637"> Take Profit Trader

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I successfully passed a 150K evaluation with Rithmic, received the validation email, signed the contract (which I have in my possession), and paid the account activation fee. Its now been three days, and I still havent received anythingmy account status remains "pending." I contacted support via email but havent received a reply.I run a community of over ***** people in ****** focused on prop firms, and several members have reported the same issueno response from support, even for serious matters like accounts disappearing after payment. Ill let the affected individuals handle their own cases, but Im reaching out to understand whats happening on your end with the process and support.Thank you.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you so much for getting back to us, and I truly appreciate your patience.
  Id like to first sincerely apologize for the inconvenience and delays youve experienced. Due to the high volume of support tickets, our response times have taken longer than usual thank you for bearing with us.
  As for your concern, I can confirm that this is still an open support ticket, and our team is currently waiting to proceed based on your latest message. As you mentioned, you've signed the contract again and requested that we remove all your evaluation accounts so you can start fresh. Youve also requested a credit to retake the 50K Tradovate evaluation. Weve shared this with our support team and are just waiting on their response to complete the process.
  Once resolved, youll receive a free 50K evaluation account as a replacement, valid for 60 calendar days with no renewal fees. The same promo will still apply. Well take care of canceling the previous accounts on our end no action needed from your side at this point.
  We understand how frustrating this situation has been, and we truly appreciate your patience and understanding. If you have any other questions or concerns in the meantime, feel free to reach out.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  
  Mariel
  Risk Management Team