Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duplicate billing, unauthorized account reset, and loss of trading account progress caused by technical issues and poor customer service.On August 20th, I purchased an account reset through ********************* platform for $100. Due to persistent technical issues, particularly with their ****** integration, I was charged twice for the same service. This duplicate billing occurred despite initiating only a single reset transaction.Worse, the company reset the wrong accountone that was already active and in good standingand in doing so, canceled my test account where I had already achieved the required profit goal. This erased my legitimate progress without justification or authorization.Take Profit Traders platform appears to suffer from systemic problems that affect both payment and account management. These include:Duplicate ****** charges for a single action.Accounts being improperly displayed or disappearing after payment is processed.Unwarranted cancellation of active or completed accounts.I contacted their customer service team immediately, providing transaction details and evidence of the double charge and account error. Their response was unhelpful, dismissive, and failed to resolve the issue. They refused to restore my completed account or issue a refund for the extra charge, despite clear evidence that their system malfunctioned.Failure to deliver contracted services by altering the wrong account.Loss of customer data and progress without consent.Lack of prompt, fair, or adequate resolution to a valid dispute.A full refund for the duplicate reset charge.Restoration of my completed test account with all progress reinstated.Assurance that their systems will be reviewed and corrected to prevent this from happening to other customers.Written confirmation of how ******************** will address this matter.****** receipts, transaction IDs, screenshots of account progress, and chats with their support team are available upon request.

  Customer Answer

  Date: 08/26/2025

  My BBB complaint was premature, and TakeProfit Trader took the time to connect me to the right support staff to remedy the issue. They were communicative and prompt in resolving my issue with a refund and restoration of my account, and ensured they would look into the technical issues of their site. I highly recommend TakeProfit Trader and advise any others having issues to give them some time, and they will make things right. My complaint is no longer valid, and I wish them the best.

  Customer Answer

  Date: 08/26/2025

  Yes, the issue has been resolved.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trading on tradeovate through the simulation that is offered by your company. I took a two thousand dollar loss on a trade and the account was disabled due to a max loss amount for the day. My account was at $51,800. Contradictory to your tradovate records, your system disabled my account for violating the rule of going below $48,000 (even though my tradovate account only reached $49,000). You are reporting false information, and forcing my account yo be closed. I tried reaching customer support to resolve the issue by email, chat, and phone call. I got no response or reply. I want to be reimbursed with a pro account, and my account reactivated, and additional points due to the inconvenience, emotional damage and anxieties, and lack of response, and poor customer service.

  Business Response

  Date: 08/18/2025

  Hi ******,
  
  This is *** from the *************** Team.
  
  We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning it must have been to see your account ******************************* deactivated, especially when you believed no trades were open and your account balance was above the drawdown limit.
  After reviewing your account, the system indicates that your balance briefly fell below the required minimum of $49,500in this case, to $49,470, resulting in a shortfall of $30. Our platform uses an automated system that monitors all accounts in real time and applies drawdown rules consistently to ensure fair trading practices.
  
  We regret any emotional distress or anxiety caused. While the system automatically applies these rules and cannot reverse past account deactivations, you are fully eligible to continue trading using a newly reset or PRO account. We are here to assist you with account setup, verification, and guidance to prevent similar issues in the future.
  
  We truly value your patience and understanding and are committed to supporting you with a smooth trading experience moving forward.
  
  Best regards,
   ***
   Risk Team
  Take Profit Trader

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hoy 8/4/2025 en una operacion con SL la operacion se cerro de momento y supuestamente la cuenta de dondeo se habia quemado, cuando reviso la operacion me doy cuenta q no habia ni caminado un tip en mi contra dandome una perdida de mas de ************************************************************************ cuenta, basados en que alcance la perdida maxima permitida, cuando se ve bien clao en la operacion que es un error de la plataforma

  Business Response

  Date: 08/12/2025

  Hi.
  
  Thank you for taking the time to share your concerns through the BBB. We understand how important your trading activities are to you, and we appreciate the opportunity to clarify the matter.
  After reviewing your account history, we confirmed that your account was closed because it exceeded the End-of-Day (EOD) Maximum Trailing Drawdown limit as outlined in our trading rules. Your Drawdown limit at the time was $23,573.50, and your account balance reached $23,480.50, exceeding the limit by $93.00.
  While we understand that you believe the issue was caused by a platform error involving your stop-loss order, please note that, as stated in our Terms of Service, stop-loss and limit orders are not guaranteed executions. Market factors such as slippage, volatility, or other conditions may cause orders to fill at a different price than expected. These occurrences are considered a normal part of trading risk and do not qualify for account reinstatement.
  We also want to highlight that all traders have the ability to monitor their Drawdown limit in real time through the trading platform. It is each traders responsibility to ensure they remain within the set limits. This policy is in place to ensure fairness and consistency for all participants.
  Although we are unable to reinstate your account due to the rule violation, you are welcome to reset your test account at any time or wait for your subscription renewal date, at which point the account will automatically reset once the renewal fee is processed.
  We understand this may not be the outcome you were hoping for, but we hope this explanation provides clarity regarding our decision and policies. Should you have further questions, our team will be happy to assist.
  
  Kind regards,
  ******
  ******************start="1975" data-end="1978"> **************************

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take profit took away and disabled my account and banned me over a dispute even tho they over charged me 7 times for 1 transaction. Its my right to dispute any transactions where I felt the amount was incorrect and services werent rendered.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and bringing this matter to our attention.
  
  After carefully reviewing your account, we found that the transactions you disputed were tied to accounts that were actively used and traded. These accounts were ultimately disabled due to violations of our trading rules, specifically hitting the trailing drawdown limit. This confirms that the services were fully rendered and accessed.
  
  Please note that disputing valid transactions constitutes misuse of the chargeback process. As a result, your access to all TakeProfitTrader services has been permanently revoked. This is a standard and final action we take in all such cases to protect the integrity of our platform.
  
  When a user initiates a chargeback, it triggers a formal investigation with our payment processor. We then provide all relevant data, including platform usage, trading activity, and support communication. In your case, all evidence confirms that the services were delivered as intended.
  
  Additionally, we found no indication of seven duplicate or excess charges on our end. All transactions processed were for separate and valid purchases.
  
  At this point, all we can do is await the outcome of the chargeback process initiated through your payment provider.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1527" data-end="1530"> Take Profit Trader

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have done my research as I now see reviews and Reddit posts about this company when its too late. This company is indeed a scam. They opened my account and closed my account all in the same day and then requested MORE MONEY to have it reopened. Its clearly a money grab as I was not even connected to my actual trading accounts. I disputed this with ****** and according to ******, they sent a tracking stating that I received my item but this is not a physical product. This is more of a service which ****** didnt understand that and Im confused on what exactly the tracking link was considering that its a service. Everything about this company is a scam and if you don't do your research they can con you out of a lot of money.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and sharing your concerns.
  After reviewing your account activity, we found that the account was disabled due to a violation of our trading rulesspecifically, holding positions past 17:00 ET, which is a clear breach of our policy. You may refer to the rule here for more details:
  **********************************************************************************************************************************
  
  Additionally, we see that a dispute was opened via ******. Please note that your account was actively used and traded before it was disabled, which confirms that the services purchased were delivered. Unfortunately, opening a dispute or chargeback on a valid transaction violates our terms of service. As a result, access to our platform has been permanently revoked, and no further accounts can be created under your name or email.
  
  This is a standard and final procedure to protect our system from chargeback abuse. When a dispute is filed, we submit all relevant information to our payment processor, including trading activity and service usage. At this point, we must wait for ****** to complete their investigation and ruling.
  
  We understand your frustration, but we hope this clears up the situation.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1582" data-end="1585"> Take Profit Trader

  Customer Answer

  Date: 08/05/2025

  The account in question was not connected to the appropriate trading platforms (such as TradingView), and remained in a testing phase without any functionality. Despite reaching out via the email provided on your website, I did not receive a response for over six weeks. This lack of communication prompted me to submit a complaint through the Better Business Bureau and initiate a ****** dispute.
  
  Interestingly, while there was no response to my direct email inquiry, I you replied once those external platforms became involved. Had there been a timely response to my initial email, the issue could have been resolved without escalation.
  
  Additionally, the account was disabled the same day payment was submitted, and I was given no explanation as to why it was shut downespecially considering it had not been fully set up to support trading activity. Given that the service was never activated or made usable, I am requesting a full refund.
  

  Business Response

  Date: 08/21/2025

  Dear Ms. *************** a comprehensive review of your account, we confirm that your purchase was processed successfully and that the account was provisioned in accordance with the services obtained. Our records further verify that the account connected properly to the trading platform, as reflected by documented trading activity. The subsequent disabling of the account resulted from a violation of established trading rulesspecifically, holding positions beyond the permitted trading hours. This policy is clearly set forth in our publicly available Knowledge Base and is applied uniformly to all participants.
  Regarding TradingView access, please note that the account functioned as intended. The presence of recorded trades demonstrates that the connection was successful, as trading activity would not have been possible otherwise.
  With respect to communication, we strive to provide timely responses at all times. However, during periods of unusually high inquiry volume, response times may be extended. We regret any inconvenience this may have caused.
  As outlined in our Terms of Service, initiating a dispute or chargeback on a valid and delivered service constitutes a breach of agreement. Consequently, your account was permanently disabled to protect against chargeback abuse. This measure also prevents the establishment of further accounts under your name or email address.
  While we acknowledge your request for a refund, we must respectfully decline, as the services purchased were duly rendered and system access provided in full. At this stage, the matter remains under ******* review, and their determination will be considered final.
  We trust this explanation provides clarity on our position, and we reaffirm our commitment to maintaining fair and transparent practices across all accounts.
  Sincerely,
  *** *****
  ******************start="2063" data-end="2066"> Take Profit Trader

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding the recent disablement of my PRO account, **********************************. I was informed that this account was disabled due to trading against another account, which was an unintentional error on my part. I sincerely apologize for this oversight, as I was unaware that my actions violated your policies. I take full responsibility and am committed to ensuring compliance with all TakeProfitTrader rules moving forward.However, I respectfully request a review of this decision. Both of my PRO accounts *********************************** and TAKEPROFITPRO6995134) were disabled, which has caused significant stress and disruption to my trading activities. I believe that disabling both accounts may be disproportionate, as the violation was unintentional and stemmed from a misunderstanding. I kindly ask that you consider reinstating at least this account ************************************ to allow me to continue trading, or provide an alternative resolution, such as a warning or a reset, to demonstrate my adherence to your policies.I have been actively trading these accounts in good faith, and they were close to payout, as I had carefully managed my positions and recorded my results. The sudden disablement of both accounts feels unfair, especially given my efforts to comply with your platforms requirements. I value my relationship with TakeProfitTrader and am eager to resolve this matter amicably.Please review this case and let me know if there are any steps I can take to have account ********************************** reinstated or to address this issue. I am happy to provide any additional information or clarification needed. Thank you for your time and understanding, and I look forward to your ************* regards,*** ******** Email: **************************** Account: **********************************

  Business Response

  Date: 07/29/2025

  Hi.
  
  Thank you for your message, and we appreciate you taking the time to explain your side.
  We understand how important your accounts are to you, and we recognize the stress and disruption this situation has caused. That said, wed like to clarify the reason for the action taken on your accounts and the process behind it.
  As mentioned in the previous communication, both TAKEPROFITPRO6355908 and TAKEPROFITPRO6995134 were disabled due to a violation of Section 2F of the PRO agreement, which strictly prohibits trading one PRO/PRO+ account against another. Specifically, this means having open positions in opposing directions at the same time on the same or related products.
  Our system detected this type of trading activity between your two accounts. You can refer to the "Negative Overlap" entries in the logs shared with you earlier, which highlight the trades in question. These logs are generated through our internal risk monitoring system, which is designed to be highly accurate in flagging such behavior.
  We understand you mentioned that this may have been unintentional. However, trading against another funded accounteven unintentionallyis considered a serious violation due to the potential risk it poses to the integrity of the evaluation process and overall fairness on the platform. As outlined in our policy, violations of this nature lead to immediate disablement of the involved accounts and forfeiture of profits.
  While we appreciate your transparency and willingness to cooperate moving forward, we must follow our program's rules consistently to ensure a level playing field for all traders. At this time, the decision remains final, and these accounts cannot be reinstated.
  Should you wish to continue trading with us in the future, youre more than welcome to start a new test account and work toward qualification again.
  If you have any further questions or need help getting started again, feel free to reach us out. Thank you.
  
  Best regards,
  Mariel
  Risk *************start="2298" data-end="2301"> Take Profit Trader 

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love TPT and they are still my favorite PF but they really need to step up their customer service! It has been 5 days and I still have not received my refund this exchanged happened on 7/9/2025 - (10:55:59) Fortune: Hello,I'm Fortune from the Profit Team.Thanks for reaching out. Apologies for the delay as we are handling a high volume of messages. We appreciate your understanding on this.(10:56:04) Fortune: How can I assist you today?(10:56:52) ******: I was charged twice for a subscription renewal for one account can you refund me my $105 (10:57:18) ******: I sent an email the day it happened which was monday (10:57:43) Fortune: Let me go ahead and check on that.(10:57:47) ******: And I've been messaging here and nobody has been responding (10:59:23) ******: $105 (10:59:41) ****** uploaded: TPT accounts.jpg URL: ************************************************************************************************************ Type: image/jpeg Size: ***** (11:01:30) Fortune: We sincerely apologize for the delayed response as we are handling a high volume of messages. We are doing our best to cover everything.(11:01:45) Fortune: Upon checking I saw that the other renewal charge was for an account that's no longer active.(11:01:55) Fortune: I'll go ahead and request a refund for it.(11:03:20) Fortune: I've escalated your case to one of our refund specialist. The refund will be credited to your account within a few days, depending on your chosen payment method. Our team will reach out to you as soon as the refund is complete. Thank you for your patience.

  Business Response

  Date: 07/29/2025

  Hi.
  
  Thank you for bringing this to our attention.
  We sincerely apologize for the delay in processing the refund and for any frustration caused during the waiting period. We understand the importance of timely customer support and are continuously working to improve our response times, especially during periods of high volume.
  As of now, weve confirmed that a refund of $105 has already been processed on our end. This was for a duplicate subscription charge to an inactive account. The refund was issued back to the original payment method and should reflect on the customers card within 510 business days, depending on their bank's processing time.
  Additionally, the recurring subscription has been successfully canceled to prevent any future charges.
  We appreciate the customer's kind words about ******************** and their continued support of our platform. If there are any further concerns, our live chat is available 24 hours a day, 5 days a week for the fastest support.
  Thank you again for your patience and understanding.
  
  Sincerely,
  ****** ****
  

  Customer Answer

  Date: 07/31/2025

  cancel the complaint they made it right

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  cancel the complaint they made it right 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau ComplaintCompany Name: ************************** Subject: Unauthorized Account Disabling and Lack of Customer Support Complaint Details:On my account (ID: ******************************** with ************************** was unexpectedly disabled without any prior notice or explanation. The company charged my credit card $100 for services that were not provided due to the account disablement. I have repeatedly requested a refund and an explanation for why my account was disabled, but ************************** has failed to respond. The company appears to lack any accessible customer support, as there is no clear way to contact them via phone, email, or other channels to resolve this issue. Their only communication was a vague message stating that "one of our trading rules has been broken," with no specific details provided about the alleged violation.This lack of transparency and customer service is unacceptable, and I believe it constitutes unfair business practices. I am seeking a full refund of the $100 charged to my card and a clear explanation for the account disablement.Desired Resolution: A full refund of the $100 charged to my credit card. A detailed explanation of the reason for my accounts disablement, including the specific trading rule allegedly violated. Restoration of my account, if the disablement was in error, or confirmation that it will remain disabled with proper justification.***** *********************** ID: *******************************

  Business Response

  Date: 08/05/2025

  Hi *****,
  
  Thank you for reaching out and bringing your concerns to our attention.
  
  After reviewing your account, we found that it was disabled due to a violation of our trading rulesspecifically, holding positions past 17:00 ET. This is clearly outlined in our publicly available rule set, which you can review here:
  Rule 4 Trade Approved Products During Approved Hours : **********************************************************************************************************************************
  
  Regarding the $100 charge mentioned in your complaint, we did not find a reset payment under account ID *******************************. However, we do see a charge of $102 on July 8th, which corresponds to the initial purchase of your account. This account was actively used and traded from July 8 to July 11, before being disabled due to the rule violation mentioned above. Because the account has already been used for trading, were unable to provide a refund.
  
  Lastly, we were unable to locate any previous communication from the email address *********************** in our customer support system. We encourage all users to reach out via our live chat or *********** if they need assistance.
  
  We understand this may not be the outcome you were hoping for, but we hope this clarifies the situation.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1607" data-end="1610"> Take Profit Trader

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened account 5/8/2025 and transaction posted 5/9/2025. They disabled my account after failing 50k account challenge 5/21/2025, which locks me out of canceling the account. Reset the account and failed the challenge yet again, and the reset account was disabled 6/2/2025. They have charged my card for June and July while my account remains "disabled" and unable to cancel the subscription. I imagine they will just keep billing my card without allowing me the option to "cancel anytime" as advertised when signing up. I am requesting a refund for the two months of the 50K challenge charges and the ability to cancel the subscription anytime, as advertised when I signed up. I included a screenshot of the only instructions I could find to cancel the subscription, as well as where that option is missing from my account login page when I try to follow the same steps.

  Business Response

  Date: 07/30/2025

  Hi.
  
  Thank you for reaching out, and I'm very sorry for the confusion and inconvenience this has caused.
  Weve looked into your case, and it does appear that a visual error on the account page prevented you from accessing the cancellation option. You were indeed charged for June and July, but I want to assure you that weve already processed a full refund totaling $238 (two charges of $119 each).
  The refund should reflect in your account within 510 business days, depending on your bank's processing time. If you havent received it by then, please dont hesitate to reach back out to us well be happy to assist further.
  Again, we sincerely apologize for the trouble this has caused. We appreciate your patience, and we hope this resolution brings some relief. If youre satisfied with the support, wed be very grateful for a high rating on the survey that follows it truly helps our team.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below are the key issues I experienced, supported by evidence and examples.1. False Advertising and Unresponsive Customer Support Take ****************** LLC advertises 24/5 live chat support, but fails to respond to inquiries, causing financial loss. On June 26, 2025, I paid $100 via ****** to reset account *******************************, expecting my $119 subscription to pause, as is standard with other prop firms. Take Profit LLC does not clearly disclose that subscriptions renew despite reset fees. I contacted them on July 1, 2025, to clarify, but got no reply. On July 4, 2025, I was charged $119 for a renewal. I requested a refund, but received no response, resulting in unauthorized charges.2. Unjust Account Disabling and Financial Loss On July 7, 2025, Take Profit LLC disabled my trading account without warning, claiming I had violated their drawdown limit by blowing the account. However, my account balance, as shown in Screenshot 2025-07-07 at 1:09:52 PM.png (12:09 PM CDT, or 1:09 PM EDT in my local Eastern Time zone), was $1,449 above the loss threshold, per the platforms real-time tracking system. Just two minutes prior, at 1:07 PM EDT, I received an email stating my account was breached and directing me to check the dashboard, which confirmed the false drawdown violation (Screenshot 2025-07-07 at 3:18:30 PM.png). This sudden disabling forcibly closed my active trade at a loss, preventing further trading and causing financial harm. I provided proof of my compliant balance, but the company neither responded nor reinstated my account. I suspect this action may have been retaliatory, as I had previously informed them of my intent to file a bank dispute over the unresolved $119 charge.3. Pattern of Systemic Misconduct Trustpilot reviews reveal other traders facing similar issues: disabled accounts, ignored communications, and losses, often buried under apparent fake positive reviews. This suggests a pattern of deceptive practices by Take Profit LLC.

  Business Response

  Date: 07/25/2025

  Hi.
  
  Thank you for taking the time to share your concerns. Weve completed a thorough review of your case, and I want to ensure that all aspects of your experience are clearly addressed.
  Regarding your first concern, we understand that you reset your account on June 26 and expected your $119 subscription to pause automatically. While we understand how this could have been confusing, our reset and subscription services are treated as separate. The reset grants a new funded account, while the subscription is a recurring platform access fee that continues unless manually canceled. This is outlined in our Knowledge Base, though we recognize that the timing of our support response impacted your experience.
  Because you reached out before the renewal and did not receive assistance in time, were issuing a $100 reset fee refund as a one-time courtesy. However, the $119 subscription charge remains valid and non-refundable, as it was not tied to the reset action and was processed correctly by the system.
  For your second concern regarding the account disablement on July 7, our system shows that your account breached the trailing drawdown limit at 12:52:45 PM ET, with your Net Liquidation Value falling below the threshold by a small amount. While you were still able to place trades after that time, this is due to a slight delay in the system enforcing the liquidate-only mode. These post-breach trades do not reverse the violation, and the account was properly flagged per our risk rules.
  That said, we recognize that this delay, along with visual discrepancies on the dashboard, may have caused confusion. We apologize for that and confirm that your trades and history from July 7 are fully visible in our system. If any journal entries appear missing on your end, we're happy to provide a full export.
  Finally, since a ****** dispute has already been filed for the $100 reset, we are unable to process a direct refund on our side. ****** will review both parties' information and determine the resolution. We will fully cooperate with their process.
  We appreciate your feedback and sincerely apologize for any frustration this situation has caused. We are committed to transparency and fairness for all traders on our platform, and your input helps us improve our systems and communication.
  If you have any further questions, please dont hesitate to reach out.
  
  Sincerely,
  ***************start="5216" data-end="5219"> ******************start="5228" data-end="5231"> Take Profit Trader