Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 of my accounts were deactivated due to breaking a trading rule that the company does not clearly state. I've attempted to rectify this with the company and asked them to provide where I would have found the rule and they have been unable/unwilling to provide. I tried multiple different avenues to have my account reinstate, without requesting a refund, and have spent a substantial amount of money with the company, but they refused any mediation. All I am asking is to have my accounts reinstated since I was unaware I was breaking a rule.

• Initial Complaint

  Date:10/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 15th, 2025, I failed my 25k TAKEPROFITPRO637838604 account. At 8:37am I received an email to confirm the account being disabled and since it was my 3rd reset, I would no longer be able to activate it and trade it. At 8:56am, I paid $649 to reset my 50k TAKEPROFITPRO100188904 account. I have email confirmation of this transaction. I traded the account and made a ********************** of around 9k and requested a payout of 6k. At 10:30pm, I received an email from ******* from the profit team stating that they denied my payout and disabled my 50k TAKEPROFITPRO100188904, and forfeited all profit on this account claiming I traded this account against ****************************************. They are accusing me of trading both accounts in opposite directions at the same time violating their trading rules and stating that the trades took place around 4:00pm.I am disputing this accusation because I did not trade two accounts against each. My 25k account was disabled in the morning at 8:37am by *** before I reseted my 50k account at 8:56am. I only had one active account at a time. Due to this, how could I have traded both accounts at 4pm in the afternoon.I have tried to reach out to *** to resolve this and was working with Nic from TakeProfit claiming this is a system error on TakeProfits end and not an error on my part. *** stated that since no platform malfunctions were being experienced there was nothing they could do, especially since my case was already reviewed by a specialist. TakeProfit Trader (TPT) is a trading platform that provides traders the opportunity to trade the Futures market in a simulated environment for a fee with the promise of same day payouts. However when it came time to give me my payout, they accuse me of violating rules and deny me my payout. They did not fulfill the service that I paid for. I have attached the emails for proof of my closed 25k account and reset of my 50k account. I also attached the excel sheet to show what they are accusing me of doing.

  Business Response

  Date: 11/07/2025

  Dear Ms. ****************** reviewed your case and the trading records and want to clarify what happened regarding your TAKEPROFITPRO100188904 and TAKEPROFITPRO637838604 accounts.
  Our audit shows that both accounts had opposite tradesmeaning positions were open in opposite directions on the same or related products at the same time. This type of activity is not allowed under Section 2F of the PRO Agreement:
  It is strictly forbidden to trade PRO/PRO+ accounts against each other, meaning having open positions at the same time in different directions on the same or related products.
  Our system tracks all trading activity with precise timestamps, and our compliance team has verified the records. While we understand you believed your 25K account was disabled before your 50K account reset, the system shows overlapping trades later that same day.
  Because of this, your 50K account ************************************** was disabled, and any associated profits were forfeited. This decision follows our rules and is meant to ensure fair trading for everyone.
  You are welcome to participate again with a new evaluation account, as long as all trading follows the PRO Agreement rules.
  If you have any questions or need clarification, please contact us at ********************************************************.
  Sincerely,
  ************start="1451" data-end="1454"> *****************************start="1474" data-end="1477"> TakeProfit Trader

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TakeProfit Trader for repeated financial loss, misleading practices, and inadequate customer support.Details of the Issue Lost Accounts While in Profit On multiple occasions (most recently accounts ******************************* and TAKEPROFIT7454163), my trading accounts were suddenly disabled or liquidated in the middle of profitable trades.TakeProfits support insisted these accounts broke drawdown limits the day prior, but I was actively trading and in profit at the time. This points to serious system errors or reporting inaccuracies.Failed Account *************** Charges I paid for resets on multiple accounts (e.g., TAKEPROFIT6253379) which either failed to activate or remained disabled.I was repeatedly charged reset fees without receiving the service, forcing me to chase support and lose valuable trading time.Incompetent Customer Support Most interactions looped through an AI chatbot, with delays of days before reaching a human agent.When I did reach agents, their responses were often dismissive, contradictory, and inaccurate, insisting on clear reports while ignoring evidence of my active **************************** Impact I have spent thousands of dollars on accounts and resets, many of which were lost or disabled unfairly.The company has profited off repeated reset fees without providing a fair or functioning service.This has caused both financial harm and emotional distress.Desired Resolution I request that TakeProfit:Refund or credit me for the lost accounts and failed resets.Provide a full audit report of all my accounts and transactions over the last ************************************************************************************* misled.Conclusion TakeProfits actions reflect misleading practices and failure to deliver paid services, resulting in significant financial loss. I am seeking BBBs assistance in resolving this matter.

  Business Response

  Date: 09/24/2025

  Dear Mr. ****** *****,
  
  We have carefully reviewed your concerns and the specific accounts referenced in your complaint. After full investigation, our findings are as follows:
  
  *TAKEPROFIT7425574 This account was reset by your own manual action. Resets cannot be performed without explicit confirmation from the customer. While this was not the result of a system error, our support team nonetheless extended a one-time courtesy reset credit to assist you.
  *TAKEPROFIT7453930 and TAKEPROFIT7454163 Both accounts were closed automatically after breaching the programs drawdown rules. Our system logs confirm the breaches, and no malfunction or reporting inaccuracy was detected.
  
  In addition, ****, one of our supervisors, provided you with detailed screenshots of your performance, cash history, orders, and transaction history to show exactly what occurred with these accounts. This was shared with you via email in the course of your interactions with our customer service team.
  Our support team made every reasonable effort to assist you, including thorough reviews of your accounts, clear explanations of reporting timelines, and application of courtesy measures beyond our standard policy. We respectfully emphasize that the issues you encountered were the result of account actions and program rules, not system failures.
  
  We trust this clarifies our position. Please know that we remain committed to transparency, fairness, and the integrity of our trading program.
  
  Sincerely,
  ************start="1700" data-end="1703"> *****************************start="1723" data-end="1726"> **************************

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid approximately $5,000 to Take Profit Trader for a trading evaluation account. During the last session, the company claims I failed to close my trades before the daily cutoff.I did close my trades and attempted multiple times before the cutoff, but due to what appears to be a technical issue or platform delay, the trades did not close properly in their system. Despite my efforts, my account was considered in violation of the rules, and I lost access to my account and the fees I paid.I believe this is unfair and not the result of my negligence, but rather a failure of their platform to execute my trades correctly.

  Business Response

  Date: 09/15/2025

  Dear Mr. ******************** accept our sincerest apologies for the delay in our response. We are currently experiencing a high volume of support requests, and unfortunately, this has resulted in longer-than-usual response times. We understand how frustrating delays can be, and we truly appreciate your patience and understanding during this busy period. Rest assured, we are doing our best to address your inquiry as quickly as possible.
  
  Im following up regarding your concern: Takeprofitpro7334168 - I clicked cancel and exit all positions
  Weve reviewed your account ********************************** activity and found that positions were left open 09/11/2025 16:59:56. Specifically, you purchased 61 contracts of **** and sold 63 during the day, leaving 2 contracts open at the close of the trading session.
  
  Please note that any position held past 5:00 PM EST results in an automatic failure of the account, as outlined in our rules.
  Positions can be reopened at 6 PM eastern time and held into the next day, but anything opened at 6 PM eastern time or later will count as a trade for the following day.
  
  Its also important to ALWAYS be aware of what time your asset stops trading. If your asset stops trading and you get stuck in a trade because the market is closed, you will not be able to exit the trade before the 5 PM deadline, and this will result in liquidation of your account.
  We want to clarify that managing Automated Trading Machine (ATM) strategies, including limit orders and stop orders, is ultimately the responsibility of the trader. Once placed, the order remains active until its executed, canceled, or expires, depending on the settings. If a limit or stop order is forgotten and left active, it will remain in the market and may be filled automatically when the market price reaches the specified level.
  
  To be specific, this includes the following orders as well as other orders under ATM:
  Limit Orders: These are designed to buy or sell a security at a specified price or better. Its essential to review your limit prices and market conditions, as improper settings can lead to missed opportunities or unintended trades.
  
  Stop Orders: These orders are intended to limit losses or protect profits. When the market reaches your specified stop price, it converts into a market order. However, there can be slippage, particularly in volatile markets, which may lead to a different execution price than anticipated.
  
  While we strive to assist our customers in many ways, we cannot provide reset credits for issues stemming from the mismanagement of these order types. We encourage you to closely monitor and adjust your strategies according to market fluctuations and your trading objectives.
  
  Sincerely,
  *** *****
  Risk Team
  TakeProfitTrader 

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23874023
  
  I am rejecting this response because:
  As seen I tried to close and it wouldnt allow at 159 pm it closed one out after multiple attempts I need someone to look into this issue as it was not my fault. I was up 3k who in there right mind would risk 3k for a few dollars just to liquidatr the account. Because of your malfunction I am out thousands of dollars. I demand all my money back for errors on your behalf
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/23/2025

  Hi.
  
  Thank you for your follow-up regarding your account **********************************.
  
  We understand your frustration and the seriousness of your concerns. However, after a thorough review of your trading activity and platform logs, we must respectfully reaffirm our original findings.
  
  Our system records confirm that a contract remained open at the market close on 09/11/2025, which constitutes a rule violation. While you mentioned attempts to close your positions, we have no evidence of a malfunction or platform error on our side. In fact, the execution reports show that your orders were processed as entered. I have attached an screenshot of the open position on 09/11 16:59 for your reference. 
  
  While we regret that this outcome has been disappointing, we must stand by our rules and the decision regarding this account. Unfortunately, we are unable to offer refunds or reinstatement in this case.
  
  Thank you for your understanding.
  
  Best Regards, 
  Mariel 
  Risk Team

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a registered Client Support Professional (CSP) with ***********************. On August 28, 2025, my account was suspended, and I was asked to provide photo identification and my CSP ID for verification. I promptly submitted the requested documents the same day.Since then, I have not received any response, update, or resolution regarding my account status. It has now been over 10 days without communication. I have sent follow-up emails and attempted to reach out through Arises support channels, but my case has not been addressed.This delay has prevented me from accessing the platform and earning income. ***** advertises timely support and assistance, but in this case, they have failed to respond within a reasonable timeframe.Resolution Sought:I request that Arise:******** and process my submitted identification without further delay.2.Provide a clear update on my account **************** my account access if no violations are found, or provide a written explanation if otherwise.I am simply seeking fair treatment and timely communication regarding my account.

  Business Response

  Date: 09/12/2025

  Dear ******* *******,
  
  We appreciate you reaching out regarding your concern.
  
  After thoroughly reviewing our records, we were unable to locate any recent transactions or communications from you with TakeProfitTrader. Our last recorded interaction or payment from your email address ************************** dates back to July 2025, and there have been no subsequent account activities or support tickets submitted since then.
  
  It seems the this issue may fall outside our platform and services. CSP ID ******* you referenced appears to be associated with ***********************, a company not affiliated with TakeProfitTrader. 
  
  That said, we are happy to help if this matter is related to our platform. To assist you properly, please reply with the following details so we can locate your account:
  *The account number or order number in question
  *A brief explanation of the specific issue you are experiencing on our platform
  
  Once we receive this information, we will gladly investigate further and provide a clear resolution.
  
  Thank you for your understanding, and please know we are ready to assist if this matter involves our services.
  
  Sincerely,
   *** *****
   Risk Team
   TakeProfitTrader

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They withdrew money for a subscription that I didn't want!

  Business Response

  Date: 09/12/2025

  Dear **** ********,
  
  We appreciate your patience while we carefully reviewed your account.
  
  Weve confirmed that a payment of $102.00 was received on your account.
  
  Please note that as outlined in our Refund Policy, subscription fees become non-refundable once an account has been activated and traded on, due to non-recoverable setup and market data costs incurred on our end. However, if the account has not been used or traded, we can offer a partial refund of the amount paid minus $75.00 in non-recoverable fees.
  
  This means you are eligible for a refund of $27.00 ($102.00 $75.00) if your account has not been used. We cannot refund everything above $75.00 because setup fees and market data fees have already been paid for the account.
  
  Please know that we are doing our best to provide every trader with timely and thorough support, and we are here to help you resolve this matter smoothly.
  
  Sincerely,
  *** *****
  ******************start="1144" data-end="1147">TakeProfitTrader

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an evaluation account with ******************** on Friday Aug 29, 2025. I have completed the setup instructions and entered all my account information, and have already paid, but there has been an issue with activation and I am completely unable to use the service that they are claim to provide. I have attempted 3 times to email and chat with them, once on Friday, and twice following Labor Day and I have not gotten ANY response. I would like to humbly request for a refund.

  Business Response

  Date: 09/12/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay in communication from our support team. We understand how frustrating it can be to experience delays when you are eager to begin, and we appreciate the opportunity to clarify this situation.
  After reviewing your account under order number TAKEPROFIT7632381, our records confirm that your evaluation account was successfully activated and actively used for trading. Specifically, the account shows a current balance of $48,932.50 with five trading days recorded between September 4 and September 10, 2025 (see attached screenshot).
  
  While we regret the initial communication gap, it is important to note that under our Refund Policywhich you acknowledged during checkoutrefunds are only available for accounts that have not been used or traded. Once trading activity has occurred, the service is considered delivered and is no longer eligible for a refund, as non-recoverable technology and market data fees are incurred upon use.
  
  We appreciate your understanding of these terms and apologize again for the inconvenience caused by the initial lack of response. Although a refund cannot be issued in this case, we would be happy to assist with any further support you may need to continue using your account successfully.
  Thank you for your patience and for giving us the opportunity to address your concerns.
  
  Sincerely,
  *** *****
  ******************start="1777" data-end="1780">TakeProfitTrader
  
  Attachments:
  Trading account screenshot showing 5 days of usage (Sept 410, 2025) and $48,932.50 balance
  Screenshot of Refund Policy acknowledged during checkout
  Transaction records dated August 26 and September 2, 2025

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has a Promo Code NOFEE40 witch offers 40% off. I purchased an account and was charged the whole amount without the discount. This happened on two separate accounts I purchased with different banks. I raised this issue with ***. One was refunded. The other one hasn't been refunded for the difference. I have asked the company about 4 times to issue the refund for second account and they have ignored my messages. Never responding to customer service chat.

  Business Response

  Date: 09/09/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concern regarding the NOFEE40 promotion. I completely understand how important it is for you to have clarity and peace of mind when it comes to your funds.
  
  After reviewing your conversation with our support team, I can confirm that your refunds were successfully processed on August 26, 2025
  174026__bulk_actions_**********
  and September 2, 2025
  174026__bulk_actions_**********
  . Ive attached the proof of these transactions for your convenience.
  
  Refunds usually take ******************************* your account, depending on your banks processing times. If you dont see the funds after this period, I recommend contacting your bank directly and sharing the reference numbers shown in the attached documents. This will help them locate the refund more quickly.
  
  Please rest assured that everything on our end has been completed successfully. We truly value your patience and understanding, and were always here if you need any further support.
  
  Warm regards,
  *** *****
  Risk Team

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the account *******. You guys has not subscribed to the real time data on this. I am not able to trade since yesterday, trading session of 01 September 2025. Who is responsible for my loss of ************* Everytime evreytime I want o connect with support I get only one automated message : Hi there! We're currently experiencing a higher-than-usual volume of customer inquiries in our chats. As a result, our response time may be a bit longer than usual.Will do our best to get back to you as soon as possible!??I dont know why this is happening. It happened one time in past as well. I am not getting this why I cannot have someone to reply since last many many hours.

  Business Response

  Date: 09/12/2025

  Dear ****** ******,
  
  I understand how inconvenient it was not being able to trade on September 1st. I checked your case and  found that our support team updated your market data status after your message on September 2nd. Please know that delays in market data subscription are rare, and we regret the inconvenience this caused you. We truly value your time and trading experience, and I want to assure you that were working continuously to keep these interruptions from happening again.
  
  The delay in response was due to a higher-than-usual number of chats at that time. Please know were doing our very best to address every request as quickly as possible and to improve our response times moving forward.
  
  We truly appreciate your patience and understanding.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  *** *****
  ******************start="1697" data-end="1700">TakeProfitTrader
  
  
  

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duplicate billing, unauthorized account reset, and loss of trading account progress caused by technical issues and poor customer service.On August 20th, I purchased an account reset through ********************* platform for $100. Due to persistent technical issues, particularly with their ****** integration, I was charged twice for the same service. This duplicate billing occurred despite initiating only a single reset transaction.Worse, the company reset the wrong accountone that was already active and in good standingand in doing so, canceled my test account where I had already achieved the required profit goal. This erased my legitimate progress without justification or authorization.Take Profit Traders platform appears to suffer from systemic problems that affect both payment and account management. These include:Duplicate ****** charges for a single action.Accounts being improperly displayed or disappearing after payment is processed.Unwarranted cancellation of active or completed accounts.I contacted their customer service team immediately, providing transaction details and evidence of the double charge and account error. Their response was unhelpful, dismissive, and failed to resolve the issue. They refused to restore my completed account or issue a refund for the extra charge, despite clear evidence that their system malfunctioned.Failure to deliver contracted services by altering the wrong account.Loss of customer data and progress without consent.Lack of prompt, fair, or adequate resolution to a valid dispute.A full refund for the duplicate reset charge.Restoration of my completed test account with all progress reinstated.Assurance that their systems will be reviewed and corrected to prevent this from happening to other customers.Written confirmation of how ******************** will address this matter.****** receipts, transaction IDs, screenshots of account progress, and chats with their support team are available upon request.

  Customer Answer

  Date: 08/26/2025

  My BBB complaint was premature, and TakeProfit Trader took the time to connect me to the right support staff to remedy the issue. They were communicative and prompt in resolving my issue with a refund and restoration of my account, and ensured they would look into the technical issues of their site. I highly recommend TakeProfit Trader and advise any others having issues to give them some time, and they will make things right. My complaint is no longer valid, and I wish them the best.

  Customer Answer

  Date: 08/26/2025

  Yes, the issue has been resolved.