Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service of this business is non-existent. I have been moved to a live account and I cannot open any positions in my account due to not having live market data since December 1. I have received no response upon raising this issue with the support team. Nor has there been any statement released acknowledging this issue. I find this to be an incredible failure on the responsibilities of Take Profit to their customers. Therefore, I find it necessary to make it my responsibility to bring this failure to light with my complaint.

  Business Response

  Date: 12/11/2025

  Hi.
  
  Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced with your market data and for the delay in getting back to you. We understand how important uninterrupted access is, especially once a trader transitions to a live account.
  
  After reviewing your case, we confirmed that the delay in your market data activation was the source of the issue. This has since been corrected, and your account is now fully enabled with PRO+ market data. You should be able to place trades normally as long as you log in under the correct PRO+ account profile.
  
  While our support team did experience an unusually high volume of requests during that period, we acknowledge that you should not have had to wait for a resolution. Were already taking steps to strengthen our response times and prevent this type of delay moving forward.
  
  We appreciate you bringing this matter to our attention, and were glad that everything is now functioning as intended. If you ever encounter anything similar again, please reach out via live chat or emailwere always here to help.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  -REMOVED
  -Risk Team

  Customer Answer

  Date: 12/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take Profit Trader liquidated my two test accounts mid-trade, contradicting their EOD-only policy, and support has been unresponsive. I seek immediate reinstatement and policy clarification.Detailed Description of Your Complaint:I am a customer of REMOVED, a prop trading firm offering evaluation accounts. I purchased two $50K test accounts (IDs: REMOVEDwith $3K profit targets for funded PRO accounts.Both were liquidated mid-trade for REMOVEDdrawdown breaches. Their website and their support states test accounts use EOD evaluation only ("drawdown calculated at end of each trading day... breaches if balance falls below threshold at close"). This mid-trade action violates that policy, halting my progress and requiring $120+/- resets per REMOVEDemails (sent over 2 weeks) received 7-10 day delays or no repliessometimes just echoes of my message. In trading, timely help is essential; this has caused lost opportunities and fees.Attached: website policy excerpts.Resolution Requested:Reinstate both accounts to pre-liquidation status, no extra fees.Clarify/update drawdown policy on site.Ensure <48-hour support responses.

  Business Response

  Date: 12/11/2025

  Hi.
  
  Thank you for taking the time to share your concerns. We understand how frustrating it can feel when an account closes while trades are still active, so we want to provide a clear explanation of what happened and why.
  
  After reviewing both of your test accounts, the system closed them because the loss threshold was exceeded during active positions. In our program, the maximum trailing drawdown follows the highest balance reached on the account, and it applies to all trade exposureboth realized and unrealized. When open positions push the account below the protected minimum balance, the platform automatically closes the trades and the account ends, even if it happens midday.
  
  This is not a discretionary action taken by support or our team. It is a built-in risk-control mechanism that applies consistently to every trader, and it is part of the rules agreed to at the start of each evaluation. The end-of-day reference on the website describes when the trailing value updates, but the actual loss limit is active at all times while trading. Because unrealized losses count toward that limit, the system will intervene as soon as the threshold is breached.
  
  We also reviewed your communication history. While there were delays due to a heavier-than-normal message volume, we did not ignore your inquiries, and we apologize for any inconvenience caused by the slower response time. We are continuously improving our response times and processes.
  
  We understand your request for reinstatement; however, since the accounts fell below the required minimum balance, we are unable to restore them to active status. These protections are in place to ensure fairness and consistency for all participants.
  
  If you would like clarification on how to track the trailing balance more effectively or have questions about the rules going forward, we are more than happy to assist.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  -Mae
  -Risk Team

  Customer Answer

  Date: 12/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a deceptive social media marketing campaign advertising ads that are pro accounts Plus pro Plus it's very deceiving how they do that and I thought I was buying a pro account that didn't have intraday draw down I spend 1500 on that it did end up having extra day drawdown they're advertising was clearly deceptive I've never been able to get an answer out of them I can't get them to respond back to me I'm on the verge of filing a small claims court suit against take profit trader because I think it's unethical for a business just to ignore someone like this for months.. REMOVEDI will take you to small claims court over this I've attached the deceptive advertising that you guys had on social media which led to me making the ill informed decision I did because of your advertising you have not once ever tried to reach out to me and and listen to me or at least try to make things right that is totally unacceptable I will be taking you guys to small claims court and it's not going to look good when yet you've never chose once to reach out and settle this amicably that is not an ethical business then..

  Business Response

  Date: 11/28/2025

  Hi.
  
  Thank you for bringing your concerns forward. We understand how important clarity in advertising and communication is, and we appreciate the opportunity to address your statements.
  
  Based on our internal review, the products you purchased were accurately labeled at the time of sale, including the drawdown type and all associated account rules. Our posted account specifications, terms, and conditions have always clearly outlined whether an account includes an end-of-day or intraday trailing drawdown. These details are publicly available on our website and are also visible before checkout to ensure customers are fully informed prior to making a purchase.
  
  Regarding the advertisements you referenced, our marketing materials do not claim that Pro or Pro+ accounts remove the trailing drawdown requirement. They highlight account upgrades and benefits, but the risk parameters remain unchanged and are presented transparently in the account rule documentation. If any third-party platforms circulated modified or misleading versions of our ads, we cannot validate or endorse those materials.
  
  As for communication, our records show that our team has previously responded and attempted to address your concerns. After repeated violations of our policies and continued disputes, your account access was ultimately restricted, which is why you are no longer able to receive system-generated responses or create new accounts. This action is final and was taken in accordance with our programs Terms of Service.
  
  We respect your right to pursue any legal avenue you feel is appropriate. However, we want to be clear that we have acted within our published policies, and the products you purchased were delivered exactly as described. Our support team is unable to reopen your account or re-engage on this matter due to the restrictions already placed on it.
  
  If there is anything else you need clarification on within the scope of what we can address, please feel free to reach us out if you have any questions or concerns. Thank you.
  
  -Risk Team

• Initial Complaint

  Date:11/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because the company failed to provide the service I paid for, delivered a non-functional account, and has not responded to repeated attempts to contact support. I paid a total of USD REMOVEDfor their service, and the entire process has involved long delays, no communication, and a product that does not work.Summary of Events I successfully passed the companys trading evaluation. According to their own information, a functional Pro Account should be issued within hours or within 12 business days. Instead, I had to wait nearly two weeks with no updates, transparency, or clear timeline from support.When the Pro Account was finally delivered, it was completely unusable. The Rithmic connection failed on every attempt, preventing me from logging in, accessing the trading platform, or placing any trades. As a result, the service I paid for was never actually provided.I contacted the company immediately through all available channels, including email and live chat, explaining that the account was not functional and requesting assistance. To this day, I have received no response, no acknowledgment, and no effort from the company to resolve the issue. They have provided no customer support at all.Nature of the REMOVEDwas not delivered within a reasonable timeframe, the product provided was non-functional, and the company failed to respond despite multiple attempts. Their actions do not align with the promises made on their website and marketing material.Impact I have lost significant time, lost the ability to use the service I paid for, received no functional product in return for the USD REMOVEDspent, and experienced substantial frustration and inconvenience.Requested Resolution I request a full refund due to complete non-delivery of the paid service, and I request that the company respond to this complaint.

  Business Response

  Date: 11/28/2025

  Hi.
  
  Thank you for sharing your concerns. We understand how important timely service and communication are, and we appreciate the opportunity to clarify what happened.
  After reviewing your case, we can confirm that your Pro accounts have already been fully activated. Our customer service team responded to your inquiry with an update stating that the issue had been resolved and that full Pro access was restored. The message was sent to inform you that the account setup was completed, the connection problems were fixed, and your platform should now be functioning properly.
  We acknowledge that the initial delay in completing your Pro activation took longer than expected, and we sincerely apologize for the inconvenience this caused. While our standard timeline is typically faster, there are rare situations where additional verification or system syncing is required, which can extend the processing time. In your case, the issue was addressed, and your account is now active and fully operational.
  Regarding communication, it was not our intention to make you feel unsupported. Our team did respond, apologized for the delay, and confirmed the resolution. We genuinely value your patience throughout the process and have taken note of your feedback so we can continue improving our response times and internal workflow.
  At this point, the service you purchased has been delivered in full, and your Pro account is active and functional. Should you encounter any further issues or need assistance with your connection, our team is always available to help.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  -Risk Team

• Initial Complaint

  Date:11/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with REMOVEDand used the TradeAware platform to complete their evaluation. However, the platform displayed my account as a Stimulated Account, which indicates it was a simulated/demo account. Because of this, my profits were not reflected in my TakeProfitTrader dashboard. I assumed the account was virtual, so I tested a larger position size. Immediately after doing so, my account was terminated, and I received a notice saying I had failed the evaluation, even though the platform clearly showed that I was trading in a simulated environment.I attempted to contact customer support multiple times, but no one responded. I currently have no way to communicate with the company or clarify what happened.

  Business Response

  Date: 11/27/2025

  Hello,
  
  Thank you for taking the time to share your concerns. We understand how frustrating it can be to lose an evaluation account, and we appreciate the opportunity to review your case thoroughly.
  After conducting a full review of your evaluation, trading activity, and communication history, we have confirmed that the account was correctly liquidated according to the posted rules of the program.
  1. The account was not a simulated-only environment; it was the standard evaluation environment.
  All evaluation accounts at REMOVEDoperate in a simulated environment by design. This is stated in our Terms of Service and throughout our website. The Simulated Account label in your trading platform does not deactivate rules or change risk parameters. It simply reflects the nature of all evaluation accounts, which is standard in the prop-trading industry.
  Your profits not appearing in the dashboard had no connection to whether the account was simulated. Dashboard updates are processed once per day and do not reflect real-time trade outcomes. This is explained in the help center materials provided to all traders.
  2. The trailing drawdown rule was violated, which resulted in the automatic liquidation.
  The rule is published clearly and applies to all test accounts:
  The trailing drawdown follows your highest end-of-day balance upward.
  However, if your account ever drops to the Minimum Account Balance at any timethrough realized or unrealized lossesthe account is automatically liquidated.
  This means that even one intraday loss or pullback hitting the limit causes immediate failure, regardless of the final outcome of the trade.
  This rule is not hidden and is available publicly before, during, and after purchase. It is the same rule applied consistently to every trader on the platform.
  3. A larger position size triggered unrealized losses that breached the trailing drawdown.
  You significantly increased your position size. When the market moved against the positioneven temporarilythe unrealized loss caused the account balance to hit the Minimum Account Balance. This triggered an automatic liquidation.
  This was not related to whether you believed it was just a simulation. Evaluation accounts always operate under real rules, and traders are responsible for their risk management and position sizing.
  4. Support responses were sent, and the rules were fully explained.
  Our support team responded to you multiple times, clarified the rules, and provided links to the full documentation. The rule was explained in detail during the conversation you referenced.
  5. The account was closed correctly, and no refund is owed.
  Because the evaluation ended as a result of a rule violationnot a system error, platform failure, or misinformationthe account closure stands. All actions taken were correct and aligned with our published program rules.
  We understand the disappointment that comes with losing an evaluation account, but based on the documented rule violation and the consistent application of policy, we are unable to reinstate the account or issue a refund.
  Thank you again for allowing us to review your case.
  
  -Risk Team
  

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was apparently escalated on the 12th and the time frame I was given for a response was 8 hours. I passed my test that processed my last successful trading day on the 10th. I have not gotten a resolution since my account was escalated and my account has still not processed or changed for me to be able to start my funded account in 4 days and its ridiculous at this point. This has been very inconvenient and very unprofessional. There has been no explanation provided of why my account has not processed nor a resolution. I have missed a whole trading week and there has been no updates or anything offered to me for the inconvenience that has taken place. I traded my 5 days, I hit my profit target, all rules were followed and I passed my test and yet I still have not received my funded account that the business promises to give after passing the test. I should have been able to start trading on my new funded account Tuesday, yet there had still been no change. I have provided screenshots with the dates that were traded, the account showing I have met all requirements and when I met those requirements. I need this issue resolved and there has to be something that can be done for this inconvenience as well.

  Business Response

  Date: 11/27/2025

  Hello.
  
  Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration you experienced during the transition from your test account to your funded account. We understand how important timing is, especially after completing your trading days, hitting your profit target, and successfully passing your evaluation. Missing trading opportunities while waiting is understandably discouraging, and were truly sorry for the delay and lack of clear communication.
  
  After reviewing your case, we confirmed that the delay was caused by an internal processing hold, which prevented your account from updating on schedule. This was not due to any action on your part, and we apologize that it was not addressed sooner. We also understand your expectation for updates and regret that you did not receive clearer information during this time.
  
  Were glad to inform you that your concern has now been fully resolved. Your account has already processed, and you have successfully received your funded account. You should now be able to trade normally without any further issues.
  
  We appreciate your patience throughout this process and your dedication in completing all requirements. Please know that your feedback has been noted, and we are taking steps to improve communication and processing times so that situations like this do not happen again.
  
  If you need anything else or have further questions, were here to help.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  
  -Risk Team

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding ongoing issues with TakeProfitTraders payout process and account dashboard updates.On 11/07/2025, my trading account REMOVEDdashboard stopped updating, and as a result, I have been unable to receive a pending payout. Despite contacting their support multiple times, I have only received generic responses stating that the dashboard updates daily. However, the dashboard has not been updated for several days, and I have not received any concrete reason for the delay.I have not taken any new trades in that since the last update, and there is no apparent reason for the continued delay in processing my payout. The lack of transparency and the repetitive template responses from customer support have been extremely frustrating and have caused unnecessary delays.I am seeking the following resolution:1.A manual update to my account dashboard so that my payout can be processed without further delay.2.A clear explanation for why this delay occurred and assurances that it will not happen again.I hope this matter can be resolved promptly. Thank you for your attention.

  Business Response

  Date: 11/27/2025

  Hello,
  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you experienced. We understand how important timely dashboard updates and payouts are for our traders, and we are sorry for the delays as well as for the repetitive responses you received from customer service. You deserved clearer communication.
  To address your concern, we have reviewed your account and confirmed that the issue with the dashboard delay has already been resolved. The update is now complete, and your payout can proceed without further interruption.
  For transparency, the delay occurred because dashboard updates rely on market data sent to us by our data providers. On rare occasions, when their transmission is delayed, our system cannot update the dashboard at the usual nightly schedule. This was the reason your account did not reflect changes immediately. While these delays are not common, they can happen, and we understand how disruptive they can be on your end.
  We have also reminded our support team to provide clearer, more specific updates in situations like this so customers dont feel left without answers. We value your feedback and are committed to improving our communication and processes moving forward.
  Thank you again for your patience, and we truly appreciate your business. If there is anything more we can assist you with, we are here to help.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  _Risk Team

• Initial Complaint

  Date:11/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take Profits Trader closed 2 of my pro accounts with no legit reasons. On 11/11, my second day trading these 2 pro accounts with consistency profits of $300-$400 on each account. As usual, I checked my account multiple times throughout the day. Around 11:30pm I checked Tradovate again before bed and to my surprise I only see 1 passed test account remained but my 2 pro accounts disappeared with no failed emails received. I panicked and immediately checked my TPT website. Evidently, the 2 pro accounts was still in good standing with no rules broken and still active. At 11:36pm I reached out to TPT chat but unable to get to any agent. On 11/12 approximately 8:00am I checked my dashboard and saw both of my then active accounts now in inactive status. Unfortunately, I m now in 11/13 @3:00am still unable to reach a team member or yet able to create a chat ticket. I m a very loyal client and I have invested over 60k to TPT. This is very frustrated dealing with long waits getting an answer from a team member. I hope in a few days REMOVEDmembers get back to me and reinstate my pro accounts including with my profits

  Business Response

  Date: 11/21/2025

  Hi.
  
  Thank you for sharing your concerns. We understand how frustrating this situation has been and appreciate the time youve taken to explain your experience.

  After a thorough review of your accounts, our system detected multiple instances of negative overlap, which is considered a rule violation. Negative overlap occurs when trades from multiple accounts offset each other or trade against one another on the same or correlated products. This includes situations where Buy and Sell orders occur in close succession across accounts, which can appear as a position reversal.
  
  Because this constitutes a violation of our trading rules, the affected PRO accounts were deactivated. We must apply these rules consistently for all traders to ensure fairness and maintain the integrity of our risk management system. While we understand this outcome is disappointing, we are unable to make exceptions in this case.
  
  We strongly encourage you to review our trading guidelines carefully and remain mindful of overlapping trades in the future to avoid similar issues. Our risk management system is precise and designed to ensure fair trading practices across all accounts.
  
  We apologize for any delays in response from our support team and are continually working to improve communication and accessibility.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  
  -Risk Team

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $649 for 6 accounts starting in August 2025, I was under the promo, so it should have been $130 each time. Please refund me the difference as I never agreed to $649 per account.

  Business Response

  Date: 11/21/2025

  Hello,
  
  Thank you for reaching out. Id like to clarify the charges on your account.
  
  The $649 fee is the cost to reset a $50,000 PRO account. This fee applies when you want to reset an existing PRO account and start fresh at the same account level.
  
  The $130 fee is the activation fee for a new PRO account. This is a one-time payment required when your test account is upgraded to a PRO account. It allows you to activate and use your new PRO account, but it does not apply to resetting an existing PRO account.
  
  For more details, please refer to the following articles regarding the $130 PRO activation fee and the $649 PRO reset fee.
  >REMOVED
  >REMOVED
  >REMOVED
  
  We hope this clarifies the charges, and we appreciate your understanding.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  
  -Risk Team

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a funded trading account with this business. I have been having issues with orders getting stuck, freezing, profit/loss orders not executing, and have been trying to get a hold of support for days with no response. Additionally, their website states that they offer a INSTANT withdrawals of earned profits. I am over 24 hours waiting for said INSTANT withdrawal. With all the aforementioned issues I now lost my account due to hitting a maximum drawdown to include the rightly earned profits that should have been instantly withdrawn. I have made several withdrawal requests with no answer, not received any reply to multiple emails, and have been sitting in the chat queue multiple times awaiting a response to never hear back from support except the emails that automatically close and cancel accounts. If REMOVEDis not going to make good on their end I want a refund on ALL accounts I have ever purchased to date.

  Business Response

  Date: 11/21/2025

  Hello,
  Thank you for sharing your concerns. We sincerely apologize for any frustration or inconvenience you experienced while using our services. We take all feedback seriously and want to clarify the situation regarding your account.
  After reviewing your account REMOVED, the account closure occurred because the trailing drawdown limit was breached. Your highest account balance set the drawdown threshold, and when your ending balance fell below that limit, the system automatically liquidated the account. This is in accordance with our program rules and is not a system error.
  Regarding your withdrawal request, it could not be processed because the account had already breached the drawdown limit. While we aim to process withdrawals promptly, all requests must come from accounts in good standing, and pending trades can impact final balances.
  We also want to clarify that managing Automated Trading Machine (ATM) strategies, including limit and stop orders, is the responsibility of the trader. Market volatility can cause slippage or missed executions, which is outside the control of TakeProfitTrader.
  We apologize for any delays in customer support responses. Our team prioritizes requests based on submission order, and we are continually working to improve response times and communication.
  Finally, per our terms of service, we are unable to provide refunds for accounts that were traded or that breached program rules. We encourage all traders to review our guidelines carefully and trade responsibly.
  We appreciate your understanding and remain available to answer any questions about account rules or transactions.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  -Risk Team