Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several dates, pictures, and live video proof. I have no strength to even go into detail with this amazing platform. Theyve managed to not only open my pro accounts in time even though i have to comply with all their rules in time, they have a program in within their platform to go against your trade as a small retail trader. They claim its to weed out gamblers but i have proof that is not the case. Ive been trading for years and *** never seen the atrocities ive witnessed with take profit and another prop firm. I dont like to say something is a scam because its hard to prove, but if i present these videos and pictures, i wonder if it would be just another coincidence. Or will these people open their eyes to the bs they running within their systems. Literally it doesnt matter when i get in on a 25k acct its pushing tonliquidate my acctount, and then roght when itndoes it goes to my original levels??? For 1 month straight? Yeah at some point i bet you would record and get evidence too. Im no body who spent everything i have( i have $25) in my bank account. Just trying to reach a new tax bracket in my life and get things accomplished. Spent 450 to reset a 25k account only to blow it again on the same day, when i would pass the test account easily, its a whol other algorithm and program once they give you a pro account which one is bound to lose. The takeprofit platform is a lie. You wont see anyone on yourube except its affiliate marketers telling you how great they are. Please dont believe the hype. I wosh i cane on here and read these complaints before becoming a victim myself.

  Business Response

  Date: 07/16/2025

  Hi.
  
  Thank you for sharing your feedback, and were truly sorry to hear about your experience. We appreciate the opportunity to respond and clarify a few important points regarding your concerns.
  First, we want to emphasize that our goal is to provide a fair and transparent trading environment for all traders. We do not use any systems or algorithms designed to work against our traders. All executions are handled through our third-party data and execution partners, and we do not have access to manipulate pricing or order flow.
  Regarding your statement about differences between the test and PRO accounts, wed like to clarify that both operate under the same data feed and trading conditions. The rules, including the trailing drawdown and risk parameters, remain consistent and are outlined clearly prior to purchase and in the agreements signed. While the trading dynamics may feel different due to the emotional impact of trading a funded account, the structure itself does not change.
  We understand that trading can be both financially and emotionally challenging, especially when real money is involved. We never take it lightly when a trader feels discouraged or unsupported, and were truly sorry you feel this way. Our support team is available to assist with technical issues or clarify any rules, and we encourage all traders to reach out whenever they need help or clarification.
  If you have specific concerns, screenshots, or videos you would like us to review, wed be more than willing to take a closer look. Were committed to reviewing any evidence fairly and thoroughly. Please feel free to send any relevant materials to our support team, and we will do our best to assist you.
  Again, were sorry to hear about your experience and are here if youd like to further discuss the situation or if theres any way we can help clarify the concerns you've raised.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team 
  Take Profit Trader

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam filing this complaint against Take Profit Trader due to their complete lack of customer support and refusal to connect me with a live chat representative despite numerous attempts over the past week. I purchased an account with this company, expecting timely assistance and access to their advertised services. Instead, I have been met with silence and repeated failed attempts to receive any form of direct support.This situation has not only wasted my time but also prevented me from using the services I paid for. I feel ignored and disrespected as a customer.I am requesting a full refund for the account I purchased since Take Profit Trader has failed to provide the basic level of service promised. I hope the BBB can assist in resolving this matter, as direct communication with the company has proven impossible.Thank you for your time and attention to this complaint.

  Business Response

  Date: 07/16/2025

  Hi.
  
  Thank you for reaching out and for sharing your concerns.
  
  We sincerely apologize for the delay in our response and for any frustration this may have caused. We understand how important timely support is, and we regret that your experience did not meet expectations.
  
  Upon reviewing your case, we found that you had contacted our support team regarding your request to switch your trading platform from ATAS to TradingView. While we understand your preference, please note that once the agreements are signed and the account is created on a specific platform, we are unfortunately unable to make changes to the platform selection. This is due to the terms outlined in the agreement you accepted at the time of account setup.
  
  We acknowledge the delay in addressing your inquiry and truly regret the inconvenience it may have caused. Were currently working to improve our response times and overall customer experience.
  
  If you have any further questions or if theres anything else we can do to assist you, please feel free to reach us out. Thank you.
  
  Sincerely,
  Mariel
  Risk Team 
  Take Profit Trader

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concern regarding my TAKEPROFIT6992777 account, registered on June 2nd. On June 3rd, I was unable to execute a critical trade closure on your platform. My attempts to reach customer service for assistance through chat and email were unsuccessful, as I received no reply. Later that day, my account was disabled, and I have not yet received the $200 in fees paid for my two accounts. This situation has caused significant inconvenience

  Business Response

  Date: 07/11/2025

  Hi.
  
  Thank you for reaching out and sharing your concern. We understand your frustration and appreciate the opportunity to clarify.
  Your account *******************************, registered on June 2nd, was disabled due to a violation of Rule #4 in our Terms of Use, which states that traders must not hold open positions during market halt hours. On June 3rd, the *** markets halted trading at 1:00 PM EST. All traders were notified of this halt via email.
  Our system records show that your position remained open past the 1:00 PM deadline. While we understand you attempted to close the trade at around 12:50 PM, there was no confirmation of a successfully closed position before the halt. The platform (Tradovate) was fully functional at the time, and no system-wide issues were reported that would have prevented trade execution.
  Holding an open position during a halt is a strict violation that results in automatic account failure. While we regret any technical difficulty you may have encountered, we advise allowing extra time to manage trades before scheduled events.
  Regarding your fees: per our policy, evaluation and reset fees are non-refundable once the account is active. However, you may purchase a reset if you'd like to try again.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  ******************start="1512" data-end="1515"> Take Profit Trader

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I passed an eval after many months of time and money. This account passed on 06/23/25. I am only able to complete certain fields in the PRO and POA contracts. This is keeping me from following TPT rules on making a daily trade. I have emailed support and received no response. The live chat keeps giving me the same message on how my issues are escalated to a manager. It's 07/02/25 now and I have not received any assistance. I would like to get my PRO account activated, no rules violated from not being able to trade, and possibly compensated with a new account(s) for loss of time and money.

  Business Response

  Date: 07/11/2025

  Hi.
  
  We sincerely apologize for any inconvenience this has caused and truly appreciate your patience throughout the process.
  Our team member, Vlada, has personally looked into your concern. Weve just logged into your account and attempted to sign the PRO and POA documents on your behalf. Everything appears to be working as expected from our end.
  We completely understand how frustrating this delay must have beenespecially after all the time, effort, and financial commitment youve put in to successfully pass your evaluation. Reaching this milestone is no small feat, and its clear youve worked hard and remained dedicated throughout the process. You absolutely deserve a smooth and seamless experience from here on out.
  If the problem continues, please dont hesitate to reach out againwell make sure it gets the attention it deserves.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $100 to reset my account and I am unable to access my demo account on TradingView. I attempted to contact an agent through the website. I never receive a response from TakeProfitTrader. I would like my account reset and so that I may start my challenge, and if this cannot be done I would like a refund.

  Business Response

  Date: 07/02/2025

  Hi,
  
  Thank you so much for bringing this to our attention, and I sincerely apologize for the delay in getting back to you. Weve recently experienced a high volume of requests, but we truly appreciate your patience.
  After carefully reviewing your account, I can confirm that the reset request for TAKEPROFIT6421176 was successfully processed. The account was reactivated and traded on afterward. However, it was unfortunately disabled due to a violation of the trailing drawdown rule.
  This typically happens when the account balance falls below the allowed minimum balance, which adjusts based on your highest realized profits. We completely understand how frustrating that can feel, especially if you were just getting started again.
  While were unable to provide a refund for resets once the account has been used, were here to support you every step of the way moving forward. If youd like help understanding exactly what happened on the trade, or tips on how to manage the trailing drawdown better next time, wed be more than happy to assist!
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Take Profit Trader regarding ongoing charges for two trading accounts that were inactive and inaccessible.On March 18, 2024, I stopped using both accounts and believed they were cancelled. I did not log in, reset, or access either account after that date. Additionally:I was unable to log in to the accounts from March 18 ********* market data was active and No access through Rithmic was possible since then.I received no invoices or email notifications indicating that the accounts were still being billed.Despite this, I was charged $119 per account on April 18, May 18, and June 18, totaling $714 for services I did not use and could not access.After contacting Take Profit Trader support, they offered a partial refund of $44 per month per account, citing non-refundable setup and data fees. However, since no service or data was provided and the accounts were effectively inactive, I believe these charges were applied in error.I made multiple good-faith attempts to explain the issue and resolve it directly. I was not seeking to bypass their policies, but rather to correct what appears to be a billing error or system issue that resulted in charging for completely inactive accounts.Desired Resolution:I am requesting a full refund of the charges made after March 18, 2024 specifically the transactions on April 18, May 18, and June 18 for both accounts totaling $714.Thank you for your time and consideration.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for your patience and for explaining your concern in detail. We truly appreciate you being a repeat user of our platform.
  Weve reviewed your accounts and understand your frustration. Please know that our system continues to bill monthly unless the account is actively cancelled by the trader. This is noted during sign-up and in our Terms, but I understand it can be easy to overlook, especially when youre no longer actively using the accounts.
  Regarding the charges from ****** **** and June: since the subscriptions were not cancelled from your end as we are unable to cancel subscriptions from our end, the billing remained active. That said, we can still honor our offer of a partial refund of $44 per account, per month, which covers the portion beyond the fixed data and setup fees. Were unable to provide a full refund, as those non-refundable fees were already applied.
  If there were any access issues after March 18, we wish we had known sooner so we could help right away. Were always here to assist, and we definitely dont want you to feel unheard.
  Let us know if youd like us to proceed with the partial refund, and well take care of it.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23522065
  
  Dear ******,
  Thank you for your response and for taking the time to review my case.
  I understand your billing policy and the importance of user-initiated cancellations. However, I must respectfully emphasize again that this situation is not a standard case of an active subscription. My accounts have been completely inactive and inaccessible since March 18th no resets were done, no login was possible through Rithmic, and no market data was active. On top of that, I received no billing emails or account activity alerts that would have indicated ongoing charges.
  I understand your position on fixed data and setup fees, but in my case, no access was provided, no service was rendered, and the accounts were clearly in a non-functional or deactivated state. This is why I firmly believe the charges made on April 18th, May 18th, and **** 18th are not valid and should be fully refunded.
  I also want to highlight that I reached out as soon as I became aware of the issue. Had I received any notifications, I would have contacted you earlier.
  While I appreciate your offer of a partial refund, I respectfully request that you reconsider a full refund for the charges made on April 18th, May 18th, and **** 18th.given the very specific circumstances of my case.

  I hope we can resolve this matter fairly and without needing to escalate it further. Thank you again for your time and attention.
  Sincerely,
  Gal Kafri

  Business Response

  Date: 07/03/2025

  Hi Gal,
  
  Thank you for getting back to me, and I truly appreciate the respectful tone in your message.
  We completely understand where youre coming from and acknowledge that your experience hasnt met the standard we aim to provide. While our system does require active cancellation on the users end, and were unable to offer a full refund due to the fixed setup and data fees, we still want to make things right within what our policy allows.
  We always strive to be as fair and transparent as possible, which is why we offered the maximum allowable refund of $44 per account, per month, to cover everything beyond the fixed operational costs. These non-refundable fees (setup and data) are standard across all subscriptions, even when accounts are not in active use.
  Our offer of a partial refund remains available, and we hope it shows our willingness to meet you halfway. We truly value your time and your long-standing relationship with us, and wed love the opportunity to leave you with a positive experience moving forward.
  Let us know if youd like us to go ahead with the refund and thank you again for engaging with us so constructively.
  
  Sincerely,
  ******
  ******************start="987" data-end="990"> Take Profit Trader

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With Take profit trader the prop firm I lost my funded account my orders was wrong every time I enter a buy it sells my orders and vise versa my, candle sticks was flipped upside down. I reached out multiple times haven't gotten a response. I'm very frustrated because I lost my pro funded account and a test account due to this I don't think this its isn't fair I want my accounts to be reset so I can use them properly.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out, and we're sorry to hear about the trouble you experienced with your accounts. We understand how important smooth execution is, especially when trading live.
  To help us properly investigate what happened, could you please send over any screenshots or a screen recording showing the issue with your orders being reversed or the candlesticks appearing upside down? That would allow our team to take a closer look and better understand what may have gone wrong.
  Please note that all accounts are monitored under our real-time risk rules. Once the set drawdown limit is breached, the account is automatically disabled and cannot be reset as per our policy. That said, well be happy to take another look at the case once we receive more details from you.
  Looking forward to your response, and we appreciate your patience and understanding.
  
  Sincerely, 
  Mariel
  Risk Team|
  Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a repeat customer, and I am disappointed with the decline in customer service I have experienced recently. My previous interactions were positive, but the lack of response this time has forced me to write this review.I have had three unresolved issues:Account Purchase Discrepancy:On June 7th, I purchased four $25K accounts. In the past, *** has experienced issues when buying multiple accounts simultaneously, despite purchasing them within minutes of each other to avoid double charges. This time, I noticed an extra $105 was charged on my statement, even though I used the NOFEE30 discount. PRO Account Credits:After passing my evaluation using a promotion code, I was expecting credits to upgrade to PRO. However, I never received any credits. I went ahead and paid for the PRO account as I did previously, and I was refunded, but I have been unable to reach anyone for the past two weeks to resolve this ************* System Glitch:On Sunday evening, I took a couple of trades with my paid PRO account. My balance was around $25,200 going into Monday, but my system showed a drawdown of $1,100. The system malfunctioned, and my accounts were closed, claiming I hit my drawdown limit. I acknowledge I was negative due to a bad trade during market volatility, but I NEVER reached my declared $1,500 drawdown limit. I would greatly appreciate someone from customer support reaching out to address these issues. This entire process has been extremely frustrating, and I hope for a prompt resolution.Thank you.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out, and first and foremost, we truly apologize for the delay in our response and the inconvenience this situation has caused. Your concerns are completely valid, and we appreciate your continued trust in us as a returning customer.
  After carefully reviewing your case, heres what we found:
  Regarding the extra charge during your account purchase on June 7th, it appears that the activation credit from the NOFEE30 promotion was not properly applied during checkout. In situations like this, the system does require customers to manually select the Use Your Credits option in order to apply the discount successfully. Since this was missed, the payment was processed in fullbut weve already issued a refund for the amount that should have been covered by the activation credit. A receipt has been sent to your email, and depending on your bank, it may take 5 to 10 business days for the funds to appear in your account.
  As for the PRO account drawdown concern, we completely understand how frustrating it must have been to see your account closed unexpectedly. Unlike our test accounts, PRO accounts operate on an intraday trailing drawdown, which means that the system follows your highest unrealized profits in real timenot just your closing balance. This sometimes catches traders off guard, especially in fast-moving markets, where the high point of your position may have increased the minimum balance requirement while the trade was still open. Unfortunately, even if the trade is later closed at a smaller gain or loss, the drawdown still trails from that unrealized peak. Were happy to walk you through this further if you ever want to review it in more detail.
  Lastly, we want to sincerely apologize for the communication delays. With the recent surge in volume from back-to-back promotions, our team has experienced unusually high support traffic. While thats not an excuse, were actively scaling our team to improve response times and prevent this from happening again.
  We understand how much effort and energy traders put into their accounts, and we never take that for granted. Thank you again for your patience and for giving us the opportunity to make things right. If everything is now resolved to your satisfaction, wed be incredibly grateful if you could leave a positive rating or reviewwere always working to earn your trust back.
  If theres anything more you need, were here for you.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got scammed by Take Profit Trader. Once I started making consistant profits. They took $1,600 from my account and said there was an error on Tradovate, but every trade I took was documented. On the ************* the balance was correct with my daily profits and withdrawals until the last day, I had $154,500 balance and then I made $230 profit the next day and my balance went down to $153,079. They said there was a $1,600 error that I am not able to see on Tradeovate and they are sorry for any confusion. It was all a lie and there is nothing you can do about it. Also, I decided to cancel my Pro Plus account and take out the buffer balance of $4,500 at 80% like the ******* video posted by the company says at the 12:00 minute ***** They only let me take it out at 50%. The customer service is also terrible.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for taking the time to share your concerns. We absolutely understand how upsetting this experience must have been, especially after the time and effort youve put into your trading journey. We sincerely appreciate the opportunity to clarify what happened.
  Regarding the balance discrepancy on your account **********************************, we reviewed your account thoroughly and found that the $1,600 adjustment was due to a technical outage on June 12th between 1:28 PM and 6:00 PM EST. During that time, our platform vendor, Tradovate, confirmed inaccurate market data was being displayed, which unfortunately affected real-time trading conditions for a number of accountsincluding yours.
  To ensure fairness across all impacted traders, Tradovate issued universal balance adjustments. This meant that any profits or losses recorded during the outage window were reversed. For instance, if an account showed gains during the outage that were based on incorrect market data, those were rolled back, and any incorrect losses were refunded.
  We understand this was frustrating, especially since the ************* may not reflect those vendor-side adjustments, which can make it seem like the funds simply disappeared. Please know that the adjustment was not arbitrary and impacted all accounts affected by the outagenot just yours.
  As for your Pro Plus withdrawal concerns: You correctly canceled your Pro Plus subscription and the buffer amount associated with your original Pro account became available shortly after. Were glad to see that you were able to locate the available funds in your dashboard after speaking with our agent. If you need assistance withdrawing them, were always here to walk you through it.
  Lastly, we truly apologize if your support experience was not up to standard. With the increased demand and outage-related issues, our response times were temporarily affectedbut rest assured, we are actively expanding our support resources to avoid such delays in the future.
  We appreciate your patience and understanding as we work to maintain a fair and transparent trading environment. If there's anything more we can assist you with, wed be happy to help. And if you feel this explanation resolves your concerns, we would be very grateful if you could leave a positive review of your experience.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23513948
  
  I am rejecting this response because: There were no errors in my trades. When I make my trades I also have Tradingview open so I can use their brackets so I know where I want to place my Profit and Stop Loss. Every trade I made was exactly as it should have been. When I chatted with an online agent and asked them where the error was and told them to look at my ************* that shows my profit and loss, they said that I can't see the error and they can't show me where it was, but I am just supposed to believe them.

  Also, they didn't address my 2nd issue. When I cancelled my Pro Plus account I was supposed to be able to withdraw 80% of my pro account balance ($4,500), they would only allow me to take 50% of the balance. The company posted a ******* video with ***** saying that when you close the Pro Plus account you are allowed to take out the balance from the Pro account at 80%. ***** says it clearly at the 12:00 **** of the video. 50% of $4,500 is $1,350 less than I was supposed to be able to withdraw if I was able to withdraw at 80%.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/11/2025

  Hi,
  
  Thank you again for your follow-up. We truly understand your continued frustration and appreciate the opportunity to further clarify the situation.
  Wed like to reiterate that there were no trade execution errors specific to your strategy or personal setup. The adjustment made to your account was not related to individual trading behavior but rather a result of a verified platform-wide data issue during the June 12th outage. As mentioned previously, this was confirmed by our platform vendor, Tradovate, whose systems displayed inaccurate market data between 1:28 PM and 6:00 PM EST. This affected multiple accounts across the board.
  While we understand that your TradingView setup showed everything as intended at the time of your trades, the data Tradovate received and recorded for order execution was compromised during that specific window. This is why the universal balance correction was applied to all affected accounts, including yours. Unfortunately, the ************* does not capture vendor-side corrections, which is why the discrepancy may not be visible there.
  Regarding the Pro Plus withdrawal policy: While we understand that you are referencing a public video featuring *****, our current internal policy outlines specific withdrawal percentages based on a number of conditions, including buffer usage and eligibility at the time of withdrawal. Were happy to have our team review this again in more detail, but based on your accounts payout eligibility and structure at the time of cancellation, the correct withdrawal amount was made available.
  We absolutely respect your concerns and we want to ensure you feel heard.Again, we are grateful for your trading with us and appreciate your patience throughout this process. Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ***************start="2177" data-end="2180"> ******************start="2189" data-end="2192"> Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my 50k account in 6/24/2025. It was my first time using the tradeovate platform and seeing as how there isnt a practice account like Im used to on top step I had to trade live. I was messing around with the tools and I ended up taking a trade to see how it worked, but immediately got out of the trad. To be specific, I bought one contract and then sold it immediately. I am 100% sure I exited my position before I closed my laptop. Because after I exited my position, I was still playing around with the dashboard and the different tools so I know I wasnt in position but when I woke up this morning to try and take a trade, my account was disabled. I got a email saying I violated the role and went below $48,000 in drawdown mind you Ive only had the account not even 10 hours and I took one singular trade that I exited immediately so I dont understand how my account was disabled?? I have been trying to constant support and they havent responded in the past 3 hours. I just need to talk to someone and get help, its either that or I dispute the charge and close my *** account because I have no idea whats going on.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out and giving us the opportunity to clarify what happened with your account.
  Weve reviewed the activity on your account *******************************, and we understand how frustrating it must be to see the account disabled so quicklyespecially after just one trade. We'd like to explain what likely caused this, based on how our system monitors risk.
  Take Profit Trader uses what's called an End-of-Day (EOD) Trailing Drawdown system for test accounts. This means that the system doesn't track your real-time balance during the day when it comes to the drawdownit updates the minimum allowed balance based on your highest end-of-day balance. The account starts with a buffer of $2,000, so for a $50K account, the account is considered in violation if the balance falls below $48,000 at any point.
  While it may have seemed like you exited your position immediately, even a small amount of slippage, spread, or holding a position slightly longer than intended could have caused a brief unrealized loss. Because the drawdown mechanism is strict and calculated to the cent, this is enough to trigger a violationeven if you were just exploring the platform. The system is fully automated and flags accounts as soon as the rules are broken.
  We understand this was your first experience with our platform and that there wasnt a dedicated simulation mode like you're used to. Many traders new to Tradovate experience a bit of a learning curve when navigating the live trading environment for the first time.
  We also want to sincerely apologize for the delay in getting back to your messages. Due to a recent increase in support volume from new customer promotions, our response times have unfortunately been impacted more than usual. We are actively expanding our support coverage to prevent similar delays in the future.
  While we hope this clears up the confusion, we genuinely appreciate your feedback and hope youll consider trying again with a fresh start. Wed love for you to continue your trading journey with us under better circumstances.
  If theres anything more youd like us to explain, were happy to helpbut we hope this message brings clarity. Your understanding means a lot, and if you feel weve resolved your concern, wed be grateful if you could leave a positive note on the BBB platform.
  
  Sincerely, 
  Mariel
  Risk Team
  Take Profit Trader