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Business Profile

Financial Services

TakeProfitTrader
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.75

Average of 12 Customer Reviews

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Review Details

  • Tyler M

    Date: 10/03/2025

    You're completely abandoned once you get a live account. The A+ from the BBB is misleading and should be removed to accurately reflect the statements from people who lost hard earned money using this fraudulent company. I have MULTIPLE receipts of just being ignored, and in this recent case of now obtaining a live account, I hit the **** and now my account is still in auto liquidation a whole day after. I will never use this company again and it's deliberative manipulative practices. I went from being next in the chat to speak with an agent, to having them make me have to quest to talk to a human again, all within the same chat, within the same hour, making me think that someone is deliberately resetting chats and ignoring requests. Over 100 complaints is no coincidence, especially if they are say similar things.... even you need to do better BBB.

    TakeProfitTrader

    Date: 10/07/2025

    Hi.
    Were sorry to hear about your experience and appreciate the opportunity to address your concerns.
    First, regarding your communication with our support team weve experienced a high volume of chats, which may have caused some delays. However, upon reviewing your case, we confirmed that ***** from our *************** team responded to all your inquiries, providing you explanation why the account was disabled and screenshots of your account activity, on the same day your chat was submitted. So regarding your concern about chat positioning and response times our chat system automatically re-queues sessions if they are inactive for a period of time, or if multiple inquiries are opened simultaneously. There is no manual intervention or deliberate action taken to reset chats. Our goal is always to respond as efficiently as possible, and ***** was able to meet that by answering your questions on the same day you submitted your chat.
    Finally, you mentioned in your complaint that you hit the Drawdown Limit. Reaching the Drawdown Limit constitutes a violation of the account rules, which results in auto-liquidation of the account. This process remains in place until the account is reset, as per the standard program rules, to allow trading to continue.
    We understand your frustration and genuinely regret any inconvenience this situation may have caused. Please know that we value your feedback, and your experience helps us identify areas where we can improve our service.
    Thank you

  • Keila S

    Date: 09/22/2025

    Always wonderful service and so helpful Kya was a wonderful engineer and I appreciate everything she did for me .

    TakeProfitTrader

    Date: 09/23/2025

    Thank you so much for your kind words! Were delighted to hear that **** was able to assist you and provide such a positive experience. 
    We truly appreciate you taking the time to share your experience with us and for being such a valued part of our community. Please feel free to reach us out if you have any questions or concerns. Thank you.

  • Joe C

    Date: 08/05/2025

    New to trading. Made a mistake signing up and reached out to customer service. *** responded back quickly. Very responsive and helpful. Thank you so much!!!

    TakeProfitTrader

    Date: 08/07/2025

    Thank you so much for your kind feedback!

    We're glad to hear *** was able to assist you quickly and that your issue was resolved smoothly. Starting something new can be a bit overwhelming, so we're happy to support you every step of the way.

    Please feel free to reach us out if you have any questions or concerns. Thank you.


  • Anthony B

    Date: 07/14/2025

    **************** is absolutely atrocious. Numerous emails and numerous "chat talks" with very little help when they do respond days or weeks later it's never much help

  • Javier R

    Date: 07/03/2025

    Scammers manipulate platforms to deactivate accounts, and never respond in customer service!

  • Stephen P

    Date: 06/19/2025

    Hello, I have been trying to get help for a billing issue with TakeProfits for weeks. I keep getting emails from TakeProfits stating that my monthly payment did not process and I need to update my bank information on my account. I have attempted several times to update my information via the TakeProfits dashboard. When I enter my bank/credit card information I get a message stating that my bank and credit card are currently on file with TakeProfits. I have attempted many emails and have tried using the chat tool in the TakeProfits dashbard. It's been weeks and many attempts to connect with a human to get answers and my issue remains unresolved. When I use the chat tool it says, "an agent will be with you shortly. You're up next". I wait for hours but never connect with an agent. This is very frustrating. TakeProfits Trader has the worst customer service I have ever seen or experienced. They never get back to you and your issue is almost guaranteed to go unresolved. All I want is to connect with a human being to address my billing issue.

  • Aaron M

    Date: 05/27/2025

    ****************. They supply you with credentials to trade through other websites. My password or username THEY supplied does not work. And I have reached out to them almost every day for over 2 weeks and no one has helped me whatsoever. They copy and paste same help explanation telling me to clear cache. When I tell them Ive done everything and that every other propfirm works fine on same platform they again tell me to clear my cache or just dont reply at all. Literally stole 115$ or whatever I paid with 0 effort into fixing my problem. Do not use them.

  • Alex T

    Date: 05/22/2025

    This company has terrible customer service. On top of that, this company has constant technical issues that dont get addressed. Ive had multiple experiences of trades being placed in my accounts that I dont place that fail my accounts. This is a company that is built around traders failing and it seems they may even go to further lengths to ensure traders wont become successful. Absolutely do not recommend this company. The customer service has become especially bad in the last 6 months.

  • Geoffrey C

    Date: 05/18/2025

    Total scam. **************** takes forever to get back to you. Ive been trying to resolve an issue with takeprofittrader and I havent been able to. They charged my account the next month and I still havent reached anywhere with them. Please do not purchase any challenges from them. This is a very unprofessional company and youll regret doing business with them. I have the paper trail to prove.

  • robert M

    Date: 04/15/2025

    I have purchased this company service and had a problem setting the account up. Contacted the company three times to try to get resolved. They tried to contact me once but I had waited so long I could not wait any longer. The other two times they never tried to contact me. I paid good money for the service and did not even get their discount. I would like to keep the service but there communication is terrible.

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