Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take profit took away and disabled my account and banned me over a dispute even tho they over charged me 7 times for 1 transaction. Its my right to dispute any transactions where I felt the amount was incorrect and services werent rendered.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and bringing this matter to our attention.
  
  After carefully reviewing your account, we found that the transactions you disputed were tied to accounts that were actively used and traded. These accounts were ultimately disabled due to violations of our trading rules, specifically hitting the trailing drawdown limit. This confirms that the services were fully rendered and accessed.
  
  Please note that disputing valid transactions constitutes misuse of the chargeback process. As a result, your access to all TakeProfitTrader services has been permanently revoked. This is a standard and final action we take in all such cases to protect the integrity of our platform.
  
  When a user initiates a chargeback, it triggers a formal investigation with our payment processor. We then provide all relevant data, including platform usage, trading activity, and support communication. In your case, all evidence confirms that the services were delivered as intended.
  
  Additionally, we found no indication of seven duplicate or excess charges on our end. All transactions processed were for separate and valid purchases.
  
  At this point, all we can do is await the outcome of the chargeback process initiated through your payment provider.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1527" data-end="1530"> Take Profit Trader

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have done my research as I now see reviews and Reddit posts about this company when its too late. This company is indeed a scam. They opened my account and closed my account all in the same day and then requested MORE MONEY to have it reopened. Its clearly a money grab as I was not even connected to my actual trading accounts. I disputed this with ****** and according to ******, they sent a tracking stating that I received my item but this is not a physical product. This is more of a service which ****** didnt understand that and Im confused on what exactly the tracking link was considering that its a service. Everything about this company is a scam and if you don't do your research they can con you out of a lot of money.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and sharing your concerns.
  After reviewing your account activity, we found that the account was disabled due to a violation of our trading rulesspecifically, holding positions past 17:00 ET, which is a clear breach of our policy. You may refer to the rule here for more details:
  **********************************************************************************************************************************
  
  Additionally, we see that a dispute was opened via ******. Please note that your account was actively used and traded before it was disabled, which confirms that the services purchased were delivered. Unfortunately, opening a dispute or chargeback on a valid transaction violates our terms of service. As a result, access to our platform has been permanently revoked, and no further accounts can be created under your name or email.
  
  This is a standard and final procedure to protect our system from chargeback abuse. When a dispute is filed, we submit all relevant information to our payment processor, including trading activity and service usage. At this point, we must wait for ****** to complete their investigation and ruling.
  
  We understand your frustration, but we hope this clears up the situation.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1582" data-end="1585"> Take Profit Trader

  Customer Answer

  Date: 08/05/2025

  The account in question was not connected to the appropriate trading platforms (such as TradingView), and remained in a testing phase without any functionality. Despite reaching out via the email provided on your website, I did not receive a response for over six weeks. This lack of communication prompted me to submit a complaint through the Better Business Bureau and initiate a ****** dispute.
  
  Interestingly, while there was no response to my direct email inquiry, I you replied once those external platforms became involved. Had there been a timely response to my initial email, the issue could have been resolved without escalation.
  
  Additionally, the account was disabled the same day payment was submitted, and I was given no explanation as to why it was shut downespecially considering it had not been fully set up to support trading activity. Given that the service was never activated or made usable, I am requesting a full refund.
  

  Business Response

  Date: 08/21/2025

  Dear Ms. *************** a comprehensive review of your account, we confirm that your purchase was processed successfully and that the account was provisioned in accordance with the services obtained. Our records further verify that the account connected properly to the trading platform, as reflected by documented trading activity. The subsequent disabling of the account resulted from a violation of established trading rulesspecifically, holding positions beyond the permitted trading hours. This policy is clearly set forth in our publicly available Knowledge Base and is applied uniformly to all participants.
  Regarding TradingView access, please note that the account functioned as intended. The presence of recorded trades demonstrates that the connection was successful, as trading activity would not have been possible otherwise.
  With respect to communication, we strive to provide timely responses at all times. However, during periods of unusually high inquiry volume, response times may be extended. We regret any inconvenience this may have caused.
  As outlined in our Terms of Service, initiating a dispute or chargeback on a valid and delivered service constitutes a breach of agreement. Consequently, your account was permanently disabled to protect against chargeback abuse. This measure also prevents the establishment of further accounts under your name or email address.
  While we acknowledge your request for a refund, we must respectfully decline, as the services purchased were duly rendered and system access provided in full. At this stage, the matter remains under ******* review, and their determination will be considered final.
  We trust this explanation provides clarity on our position, and we reaffirm our commitment to maintaining fair and transparent practices across all accounts.
  Sincerely,
  *** *****
  ******************start="2063" data-end="2066"> Take Profit Trader

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding the recent disablement of my PRO account, **********************************. I was informed that this account was disabled due to trading against another account, which was an unintentional error on my part. I sincerely apologize for this oversight, as I was unaware that my actions violated your policies. I take full responsibility and am committed to ensuring compliance with all TakeProfitTrader rules moving forward.However, I respectfully request a review of this decision. Both of my PRO accounts *********************************** and TAKEPROFITPRO6995134) were disabled, which has caused significant stress and disruption to my trading activities. I believe that disabling both accounts may be disproportionate, as the violation was unintentional and stemmed from a misunderstanding. I kindly ask that you consider reinstating at least this account ************************************ to allow me to continue trading, or provide an alternative resolution, such as a warning or a reset, to demonstrate my adherence to your policies.I have been actively trading these accounts in good faith, and they were close to payout, as I had carefully managed my positions and recorded my results. The sudden disablement of both accounts feels unfair, especially given my efforts to comply with your platforms requirements. I value my relationship with TakeProfitTrader and am eager to resolve this matter amicably.Please review this case and let me know if there are any steps I can take to have account ********************************** reinstated or to address this issue. I am happy to provide any additional information or clarification needed. Thank you for your time and understanding, and I look forward to your ************* regards,*** ******** Email: **************************** Account: **********************************

  Business Response

  Date: 07/29/2025

  Hi.
  
  Thank you for your message, and we appreciate you taking the time to explain your side.
  We understand how important your accounts are to you, and we recognize the stress and disruption this situation has caused. That said, wed like to clarify the reason for the action taken on your accounts and the process behind it.
  As mentioned in the previous communication, both TAKEPROFITPRO6355908 and TAKEPROFITPRO6995134 were disabled due to a violation of Section 2F of the PRO agreement, which strictly prohibits trading one PRO/PRO+ account against another. Specifically, this means having open positions in opposing directions at the same time on the same or related products.
  Our system detected this type of trading activity between your two accounts. You can refer to the "Negative Overlap" entries in the logs shared with you earlier, which highlight the trades in question. These logs are generated through our internal risk monitoring system, which is designed to be highly accurate in flagging such behavior.
  We understand you mentioned that this may have been unintentional. However, trading against another funded accounteven unintentionallyis considered a serious violation due to the potential risk it poses to the integrity of the evaluation process and overall fairness on the platform. As outlined in our policy, violations of this nature lead to immediate disablement of the involved accounts and forfeiture of profits.
  While we appreciate your transparency and willingness to cooperate moving forward, we must follow our program's rules consistently to ensure a level playing field for all traders. At this time, the decision remains final, and these accounts cannot be reinstated.
  Should you wish to continue trading with us in the future, youre more than welcome to start a new test account and work toward qualification again.
  If you have any further questions or need help getting started again, feel free to reach us out. Thank you.
  
  Best regards,
  Mariel
  Risk *************start="2298" data-end="2301"> Take Profit Trader 

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love TPT and they are still my favorite PF but they really need to step up their customer service! It has been 5 days and I still have not received my refund this exchanged happened on 7/9/2025 - (10:55:59) Fortune: Hello,I'm Fortune from the Profit Team.Thanks for reaching out. Apologies for the delay as we are handling a high volume of messages. We appreciate your understanding on this.(10:56:04) Fortune: How can I assist you today?(10:56:52) ******: I was charged twice for a subscription renewal for one account can you refund me my $105 (10:57:18) ******: I sent an email the day it happened which was monday (10:57:43) Fortune: Let me go ahead and check on that.(10:57:47) ******: And I've been messaging here and nobody has been responding (10:59:23) ******: $105 (10:59:41) ****** uploaded: TPT accounts.jpg URL: ************************************************************************************************************ Type: image/jpeg Size: ***** (11:01:30) Fortune: We sincerely apologize for the delayed response as we are handling a high volume of messages. We are doing our best to cover everything.(11:01:45) Fortune: Upon checking I saw that the other renewal charge was for an account that's no longer active.(11:01:55) Fortune: I'll go ahead and request a refund for it.(11:03:20) Fortune: I've escalated your case to one of our refund specialist. The refund will be credited to your account within a few days, depending on your chosen payment method. Our team will reach out to you as soon as the refund is complete. Thank you for your patience.

  Business Response

  Date: 07/29/2025

  Hi.
  
  Thank you for bringing this to our attention.
  We sincerely apologize for the delay in processing the refund and for any frustration caused during the waiting period. We understand the importance of timely customer support and are continuously working to improve our response times, especially during periods of high volume.
  As of now, weve confirmed that a refund of $105 has already been processed on our end. This was for a duplicate subscription charge to an inactive account. The refund was issued back to the original payment method and should reflect on the customers card within 510 business days, depending on their bank's processing time.
  Additionally, the recurring subscription has been successfully canceled to prevent any future charges.
  We appreciate the customer's kind words about ******************** and their continued support of our platform. If there are any further concerns, our live chat is available 24 hours a day, 5 days a week for the fastest support.
  Thank you again for your patience and understanding.
  
  Sincerely,
  ****** ****
  

  Customer Answer

  Date: 07/31/2025

  cancel the complaint they made it right

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  cancel the complaint they made it right 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau ComplaintCompany Name: ************************** Subject: Unauthorized Account Disabling and Lack of Customer Support Complaint Details:On my account (ID: ******************************** with ************************** was unexpectedly disabled without any prior notice or explanation. The company charged my credit card $100 for services that were not provided due to the account disablement. I have repeatedly requested a refund and an explanation for why my account was disabled, but ************************** has failed to respond. The company appears to lack any accessible customer support, as there is no clear way to contact them via phone, email, or other channels to resolve this issue. Their only communication was a vague message stating that "one of our trading rules has been broken," with no specific details provided about the alleged violation.This lack of transparency and customer service is unacceptable, and I believe it constitutes unfair business practices. I am seeking a full refund of the $100 charged to my card and a clear explanation for the account disablement.Desired Resolution: A full refund of the $100 charged to my credit card. A detailed explanation of the reason for my accounts disablement, including the specific trading rule allegedly violated. Restoration of my account, if the disablement was in error, or confirmation that it will remain disabled with proper justification.***** *********************** ID: *******************************

  Business Response

  Date: 08/05/2025

  Hi *****,
  
  Thank you for reaching out and bringing your concerns to our attention.
  
  After reviewing your account, we found that it was disabled due to a violation of our trading rulesspecifically, holding positions past 17:00 ET. This is clearly outlined in our publicly available rule set, which you can review here:
  Rule 4 Trade Approved Products During Approved Hours : **********************************************************************************************************************************
  
  Regarding the $100 charge mentioned in your complaint, we did not find a reset payment under account ID *******************************. However, we do see a charge of $102 on July 8th, which corresponds to the initial purchase of your account. This account was actively used and traded from July 8 to July 11, before being disabled due to the rule violation mentioned above. Because the account has already been used for trading, were unable to provide a refund.
  
  Lastly, we were unable to locate any previous communication from the email address *********************** in our customer support system. We encourage all users to reach out via our live chat or *********** if they need assistance.
  
  We understand this may not be the outcome you were hoping for, but we hope this clarifies the situation.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1607" data-end="1610"> Take Profit Trader

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened account 5/8/2025 and transaction posted 5/9/2025. They disabled my account after failing 50k account challenge 5/21/2025, which locks me out of canceling the account. Reset the account and failed the challenge yet again, and the reset account was disabled 6/2/2025. They have charged my card for June and July while my account remains "disabled" and unable to cancel the subscription. I imagine they will just keep billing my card without allowing me the option to "cancel anytime" as advertised when signing up. I am requesting a refund for the two months of the 50K challenge charges and the ability to cancel the subscription anytime, as advertised when I signed up. I included a screenshot of the only instructions I could find to cancel the subscription, as well as where that option is missing from my account login page when I try to follow the same steps.

  Business Response

  Date: 07/30/2025

  Hi.
  
  Thank you for reaching out, and I'm very sorry for the confusion and inconvenience this has caused.
  Weve looked into your case, and it does appear that a visual error on the account page prevented you from accessing the cancellation option. You were indeed charged for June and July, but I want to assure you that weve already processed a full refund totaling $238 (two charges of $119 each).
  The refund should reflect in your account within 510 business days, depending on your bank's processing time. If you havent received it by then, please dont hesitate to reach back out to us well be happy to assist further.
  Again, we sincerely apologize for the trouble this has caused. We appreciate your patience, and we hope this resolution brings some relief. If youre satisfied with the support, wed be very grateful for a high rating on the survey that follows it truly helps our team.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below are the key issues I experienced, supported by evidence and examples.1. False Advertising and Unresponsive Customer Support Take ****************** LLC advertises 24/5 live chat support, but fails to respond to inquiries, causing financial loss. On June 26, 2025, I paid $100 via ****** to reset account *******************************, expecting my $119 subscription to pause, as is standard with other prop firms. Take Profit LLC does not clearly disclose that subscriptions renew despite reset fees. I contacted them on July 1, 2025, to clarify, but got no reply. On July 4, 2025, I was charged $119 for a renewal. I requested a refund, but received no response, resulting in unauthorized charges.2. Unjust Account Disabling and Financial Loss On July 7, 2025, Take Profit LLC disabled my trading account without warning, claiming I had violated their drawdown limit by blowing the account. However, my account balance, as shown in Screenshot 2025-07-07 at 1:09:52 PM.png (12:09 PM CDT, or 1:09 PM EDT in my local Eastern Time zone), was $1,449 above the loss threshold, per the platforms real-time tracking system. Just two minutes prior, at 1:07 PM EDT, I received an email stating my account was breached and directing me to check the dashboard, which confirmed the false drawdown violation (Screenshot 2025-07-07 at 3:18:30 PM.png). This sudden disabling forcibly closed my active trade at a loss, preventing further trading and causing financial harm. I provided proof of my compliant balance, but the company neither responded nor reinstated my account. I suspect this action may have been retaliatory, as I had previously informed them of my intent to file a bank dispute over the unresolved $119 charge.3. Pattern of Systemic Misconduct Trustpilot reviews reveal other traders facing similar issues: disabled accounts, ignored communications, and losses, often buried under apparent fake positive reviews. This suggests a pattern of deceptive practices by Take Profit LLC.

  Business Response

  Date: 07/25/2025

  Hi.
  
  Thank you for taking the time to share your concerns. Weve completed a thorough review of your case, and I want to ensure that all aspects of your experience are clearly addressed.
  Regarding your first concern, we understand that you reset your account on June 26 and expected your $119 subscription to pause automatically. While we understand how this could have been confusing, our reset and subscription services are treated as separate. The reset grants a new funded account, while the subscription is a recurring platform access fee that continues unless manually canceled. This is outlined in our Knowledge Base, though we recognize that the timing of our support response impacted your experience.
  Because you reached out before the renewal and did not receive assistance in time, were issuing a $100 reset fee refund as a one-time courtesy. However, the $119 subscription charge remains valid and non-refundable, as it was not tied to the reset action and was processed correctly by the system.
  For your second concern regarding the account disablement on July 7, our system shows that your account breached the trailing drawdown limit at 12:52:45 PM ET, with your Net Liquidation Value falling below the threshold by a small amount. While you were still able to place trades after that time, this is due to a slight delay in the system enforcing the liquidate-only mode. These post-breach trades do not reverse the violation, and the account was properly flagged per our risk rules.
  That said, we recognize that this delay, along with visual discrepancies on the dashboard, may have caused confusion. We apologize for that and confirm that your trades and history from July 7 are fully visible in our system. If any journal entries appear missing on your end, we're happy to provide a full export.
  Finally, since a ****** dispute has already been filed for the $100 reset, we are unable to process a direct refund on our side. ****** will review both parties' information and determine the resolution. We will fully cooperate with their process.
  We appreciate your feedback and sincerely apologize for any frustration this situation has caused. We are committed to transparency and fairness for all traders on our platform, and your input helps us improve our systems and communication.
  If you have any further questions, please dont hesitate to reach out.
  
  Sincerely,
  ***************start="5216" data-end="5219"> ******************start="5228" data-end="5231"> Take Profit Trader

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ******** and i have a problem i hope can be resolved. Takeprofittrader has a feature where if you pass the combine and gain access to a pro account and if you lose the pro account you have the option to reset the pro account for $1500. I did this on July 9, 2025, On the day of July ******* i took the first trade on the account i was stopped out at *********. but i saw that i had -$80 which is to much because trade fees are between $1-$5. so i contacted customer support with my problem and they replied by telling me they are having high volume in chats. so i waited for there response they never replied , an hour later i go back on the charts and try to trade the account they tell me i have violated trade rules by breaking trailing drawdown which i didnt. i would like a full refund of my $1500.

  Business Response

  Date: 07/22/2025

  Hi.
  
  Thank you for bringing your concerns to our attention.
  First and foremost, I sincerely apologize for the delay you experienced in receiving a response from our support team. We understand how frustrating that can be, especially when you're actively managing your account, and we appreciate your patience.
  Regarding your concern, weve thoroughly reviewed your account activity for **********************************. Based on the report, your account unfortunately exceeded the permitted drawdown limit by $80.00. To clarify, PRO accounts are governed by an intraday trailing drawdown, which means the drawdown limit dynamically adjusts in real time based on your highest unrealized profits during open trades.
  For example, if you opened a position and your unrealized profit reached $700, the trailing drawdown would move up accordingly. Even if you eventually closed the trade with a smaller profit (e.g., $500), the drawdown would remain fixed at the higher level it reached during the open trade. In your case, your account balance dropped to $149,920, while the adjusted drawdown limit had trailed up to $150,000 resulting in a violation.
  Additionally, while you mentioned being stopped out at breakeven, it's important to understand that stop losses are not guaranteed in futures trading. Due to market volatility and slippage, a stop order may be executed at a slightly different price than expected. This is a common and inherent risk in live market conditions, and it's not something were able to override or manually adjust.
  We truly empathize with your situation, but as this account violated the outlined rules for drawdown management, we are not able to issue a refund for the $1,500 reset. These guidelines are consistently applied to all users and are part of the agreed-upon trading parameters when using a PRO account.
  Should you have further questions or need clarity on our rules, please dont hesitate to reach out through our 24/5 live chat support. Wed be more than happy to assist you in real time.
  Thank you for your understanding.
  
  Warm regards,
  ****** ***************start="2406" data-end="2409"> ************************start="2424" data-end="2427"> TakeProfitTrader

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several dates, pictures, and live video proof. I have no strength to even go into detail with this amazing platform. Theyve managed to not only open my pro accounts in time even though i have to comply with all their rules in time, they have a program in within their platform to go against your trade as a small retail trader. They claim its to weed out gamblers but i have proof that is not the case. Ive been trading for years and *** never seen the atrocities ive witnessed with take profit and another prop firm. I dont like to say something is a scam because its hard to prove, but if i present these videos and pictures, i wonder if it would be just another coincidence. Or will these people open their eyes to the bs they running within their systems. Literally it doesnt matter when i get in on a 25k acct its pushing tonliquidate my acctount, and then roght when itndoes it goes to my original levels??? For 1 month straight? Yeah at some point i bet you would record and get evidence too. Im no body who spent everything i have( i have $25) in my bank account. Just trying to reach a new tax bracket in my life and get things accomplished. Spent 450 to reset a 25k account only to blow it again on the same day, when i would pass the test account easily, its a whol other algorithm and program once they give you a pro account which one is bound to lose. The takeprofit platform is a lie. You wont see anyone on yourube except its affiliate marketers telling you how great they are. Please dont believe the hype. I wosh i cane on here and read these complaints before becoming a victim myself.

  Business Response

  Date: 07/16/2025

  Hi.
  
  Thank you for sharing your feedback, and were truly sorry to hear about your experience. We appreciate the opportunity to respond and clarify a few important points regarding your concerns.
  First, we want to emphasize that our goal is to provide a fair and transparent trading environment for all traders. We do not use any systems or algorithms designed to work against our traders. All executions are handled through our third-party data and execution partners, and we do not have access to manipulate pricing or order flow.
  Regarding your statement about differences between the test and PRO accounts, wed like to clarify that both operate under the same data feed and trading conditions. The rules, including the trailing drawdown and risk parameters, remain consistent and are outlined clearly prior to purchase and in the agreements signed. While the trading dynamics may feel different due to the emotional impact of trading a funded account, the structure itself does not change.
  We understand that trading can be both financially and emotionally challenging, especially when real money is involved. We never take it lightly when a trader feels discouraged or unsupported, and were truly sorry you feel this way. Our support team is available to assist with technical issues or clarify any rules, and we encourage all traders to reach out whenever they need help or clarification.
  If you have specific concerns, screenshots, or videos you would like us to review, wed be more than willing to take a closer look. Were committed to reviewing any evidence fairly and thoroughly. Please feel free to send any relevant materials to our support team, and we will do our best to assist you.
  Again, were sorry to hear about your experience and are here if youd like to further discuss the situation or if theres any way we can help clarify the concerns you've raised.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team 
  Take Profit Trader

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam filing this complaint against Take Profit Trader due to their complete lack of customer support and refusal to connect me with a live chat representative despite numerous attempts over the past week. I purchased an account with this company, expecting timely assistance and access to their advertised services. Instead, I have been met with silence and repeated failed attempts to receive any form of direct support.This situation has not only wasted my time but also prevented me from using the services I paid for. I feel ignored and disrespected as a customer.I am requesting a full refund for the account I purchased since Take Profit Trader has failed to provide the basic level of service promised. I hope the BBB can assist in resolving this matter, as direct communication with the company has proven impossible.Thank you for your time and attention to this complaint.

  Business Response

  Date: 07/16/2025

  Hi.
  
  Thank you for reaching out and for sharing your concerns.
  
  We sincerely apologize for the delay in our response and for any frustration this may have caused. We understand how important timely support is, and we regret that your experience did not meet expectations.
  
  Upon reviewing your case, we found that you had contacted our support team regarding your request to switch your trading platform from ATAS to TradingView. While we understand your preference, please note that once the agreements are signed and the account is created on a specific platform, we are unfortunately unable to make changes to the platform selection. This is due to the terms outlined in the agreement you accepted at the time of account setup.
  
  We acknowledge the delay in addressing your inquiry and truly regret the inconvenience it may have caused. Were currently working to improve our response times and overall customer experience.
  
  If you have any further questions or if theres anything else we can do to assist you, please feel free to reach us out. Thank you.
  
  Sincerely,
  Mariel
  Risk Team 
  Take Profit Trader