Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With Take profit trader the prop firm I lost my funded account my orders was wrong every time I enter a buy it sells my orders and vise versa my, candle sticks was flipped upside down. I reached out multiple times haven't gotten a response. I'm very frustrated because I lost my pro funded account and a test account due to this I don't think this its isn't fair I want my accounts to be reset so I can use them properly.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out, and we're sorry to hear about the trouble you experienced with your accounts. We understand how important smooth execution is, especially when trading live.
  To help us properly investigate what happened, could you please send over any screenshots or a screen recording showing the issue with your orders being reversed or the candlesticks appearing upside down? That would allow our team to take a closer look and better understand what may have gone wrong.
  Please note that all accounts are monitored under our real-time risk rules. Once the set drawdown limit is breached, the account is automatically disabled and cannot be reset as per our policy. That said, well be happy to take another look at the case once we receive more details from you.
  Looking forward to your response, and we appreciate your patience and understanding.
  
  Sincerely, 
  Mariel
  Risk Team|
  Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a repeat customer, and I am disappointed with the decline in customer service I have experienced recently. My previous interactions were positive, but the lack of response this time has forced me to write this review.I have had three unresolved issues:Account Purchase Discrepancy:On June 7th, I purchased four $25K accounts. In the past, *** has experienced issues when buying multiple accounts simultaneously, despite purchasing them within minutes of each other to avoid double charges. This time, I noticed an extra $105 was charged on my statement, even though I used the NOFEE30 discount. PRO Account Credits:After passing my evaluation using a promotion code, I was expecting credits to upgrade to PRO. However, I never received any credits. I went ahead and paid for the PRO account as I did previously, and I was refunded, but I have been unable to reach anyone for the past two weeks to resolve this ************* System Glitch:On Sunday evening, I took a couple of trades with my paid PRO account. My balance was around $25,200 going into Monday, but my system showed a drawdown of $1,100. The system malfunctioned, and my accounts were closed, claiming I hit my drawdown limit. I acknowledge I was negative due to a bad trade during market volatility, but I NEVER reached my declared $1,500 drawdown limit. I would greatly appreciate someone from customer support reaching out to address these issues. This entire process has been extremely frustrating, and I hope for a prompt resolution.Thank you.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out, and first and foremost, we truly apologize for the delay in our response and the inconvenience this situation has caused. Your concerns are completely valid, and we appreciate your continued trust in us as a returning customer.
  After carefully reviewing your case, heres what we found:
  Regarding the extra charge during your account purchase on June 7th, it appears that the activation credit from the NOFEE30 promotion was not properly applied during checkout. In situations like this, the system does require customers to manually select the Use Your Credits option in order to apply the discount successfully. Since this was missed, the payment was processed in fullbut weve already issued a refund for the amount that should have been covered by the activation credit. A receipt has been sent to your email, and depending on your bank, it may take 5 to 10 business days for the funds to appear in your account.
  As for the PRO account drawdown concern, we completely understand how frustrating it must have been to see your account closed unexpectedly. Unlike our test accounts, PRO accounts operate on an intraday trailing drawdown, which means that the system follows your highest unrealized profits in real timenot just your closing balance. This sometimes catches traders off guard, especially in fast-moving markets, where the high point of your position may have increased the minimum balance requirement while the trade was still open. Unfortunately, even if the trade is later closed at a smaller gain or loss, the drawdown still trails from that unrealized peak. Were happy to walk you through this further if you ever want to review it in more detail.
  Lastly, we want to sincerely apologize for the communication delays. With the recent surge in volume from back-to-back promotions, our team has experienced unusually high support traffic. While thats not an excuse, were actively scaling our team to improve response times and prevent this from happening again.
  We understand how much effort and energy traders put into their accounts, and we never take that for granted. Thank you again for your patience and for giving us the opportunity to make things right. If everything is now resolved to your satisfaction, wed be incredibly grateful if you could leave a positive rating or reviewwere always working to earn your trust back.
  If theres anything more you need, were here for you.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got scammed by Take Profit Trader. Once I started making consistant profits. They took $1,600 from my account and said there was an error on Tradovate, but every trade I took was documented. On the ************* the balance was correct with my daily profits and withdrawals until the last day, I had $154,500 balance and then I made $230 profit the next day and my balance went down to $153,079. They said there was a $1,600 error that I am not able to see on Tradeovate and they are sorry for any confusion. It was all a lie and there is nothing you can do about it. Also, I decided to cancel my Pro Plus account and take out the buffer balance of $4,500 at 80% like the ******* video posted by the company says at the 12:00 minute ***** They only let me take it out at 50%. The customer service is also terrible.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for taking the time to share your concerns. We absolutely understand how upsetting this experience must have been, especially after the time and effort youve put into your trading journey. We sincerely appreciate the opportunity to clarify what happened.
  Regarding the balance discrepancy on your account **********************************, we reviewed your account thoroughly and found that the $1,600 adjustment was due to a technical outage on June 12th between 1:28 PM and 6:00 PM EST. During that time, our platform vendor, Tradovate, confirmed inaccurate market data was being displayed, which unfortunately affected real-time trading conditions for a number of accountsincluding yours.
  To ensure fairness across all impacted traders, Tradovate issued universal balance adjustments. This meant that any profits or losses recorded during the outage window were reversed. For instance, if an account showed gains during the outage that were based on incorrect market data, those were rolled back, and any incorrect losses were refunded.
  We understand this was frustrating, especially since the ************* may not reflect those vendor-side adjustments, which can make it seem like the funds simply disappeared. Please know that the adjustment was not arbitrary and impacted all accounts affected by the outagenot just yours.
  As for your Pro Plus withdrawal concerns: You correctly canceled your Pro Plus subscription and the buffer amount associated with your original Pro account became available shortly after. Were glad to see that you were able to locate the available funds in your dashboard after speaking with our agent. If you need assistance withdrawing them, were always here to walk you through it.
  Lastly, we truly apologize if your support experience was not up to standard. With the increased demand and outage-related issues, our response times were temporarily affectedbut rest assured, we are actively expanding our support resources to avoid such delays in the future.
  We appreciate your patience and understanding as we work to maintain a fair and transparent trading environment. If there's anything more we can assist you with, wed be happy to help. And if you feel this explanation resolves your concerns, we would be very grateful if you could leave a positive review of your experience.
  
  Sincerely,
  Mariel
  Risk Team
  Take Profit Trader

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23513948
  
  I am rejecting this response because: There were no errors in my trades. When I make my trades I also have Tradingview open so I can use their brackets so I know where I want to place my Profit and Stop Loss. Every trade I made was exactly as it should have been. When I chatted with an online agent and asked them where the error was and told them to look at my ************* that shows my profit and loss, they said that I can't see the error and they can't show me where it was, but I am just supposed to believe them.

  Also, they didn't address my 2nd issue. When I cancelled my Pro Plus account I was supposed to be able to withdraw 80% of my pro account balance ($4,500), they would only allow me to take 50% of the balance. The company posted a ******* video with ***** saying that when you close the Pro Plus account you are allowed to take out the balance from the Pro account at 80%. ***** says it clearly at the 12:00 **** of the video. 50% of $4,500 is $1,350 less than I was supposed to be able to withdraw if I was able to withdraw at 80%.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/11/2025

  Hi,
  
  Thank you again for your follow-up. We truly understand your continued frustration and appreciate the opportunity to further clarify the situation.
  Wed like to reiterate that there were no trade execution errors specific to your strategy or personal setup. The adjustment made to your account was not related to individual trading behavior but rather a result of a verified platform-wide data issue during the June 12th outage. As mentioned previously, this was confirmed by our platform vendor, Tradovate, whose systems displayed inaccurate market data between 1:28 PM and 6:00 PM EST. This affected multiple accounts across the board.
  While we understand that your TradingView setup showed everything as intended at the time of your trades, the data Tradovate received and recorded for order execution was compromised during that specific window. This is why the universal balance correction was applied to all affected accounts, including yours. Unfortunately, the ************* does not capture vendor-side corrections, which is why the discrepancy may not be visible there.
  Regarding the Pro Plus withdrawal policy: While we understand that you are referencing a public video featuring *****, our current internal policy outlines specific withdrawal percentages based on a number of conditions, including buffer usage and eligibility at the time of withdrawal. Were happy to have our team review this again in more detail, but based on your accounts payout eligibility and structure at the time of cancellation, the correct withdrawal amount was made available.
  We absolutely respect your concerns and we want to ensure you feel heard.Again, we are grateful for your trading with us and appreciate your patience throughout this process. Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ***************start="2177" data-end="2180"> ******************start="2189" data-end="2192"> Take Profit Trader

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my 50k account in 6/24/2025. It was my first time using the tradeovate platform and seeing as how there isnt a practice account like Im used to on top step I had to trade live. I was messing around with the tools and I ended up taking a trade to see how it worked, but immediately got out of the trad. To be specific, I bought one contract and then sold it immediately. I am 100% sure I exited my position before I closed my laptop. Because after I exited my position, I was still playing around with the dashboard and the different tools so I know I wasnt in position but when I woke up this morning to try and take a trade, my account was disabled. I got a email saying I violated the role and went below $48,000 in drawdown mind you Ive only had the account not even 10 hours and I took one singular trade that I exited immediately so I dont understand how my account was disabled?? I have been trying to constant support and they havent responded in the past 3 hours. I just need to talk to someone and get help, its either that or I dispute the charge and close my *** account because I have no idea whats going on.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out and giving us the opportunity to clarify what happened with your account.
  Weve reviewed the activity on your account *******************************, and we understand how frustrating it must be to see the account disabled so quicklyespecially after just one trade. We'd like to explain what likely caused this, based on how our system monitors risk.
  Take Profit Trader uses what's called an End-of-Day (EOD) Trailing Drawdown system for test accounts. This means that the system doesn't track your real-time balance during the day when it comes to the drawdownit updates the minimum allowed balance based on your highest end-of-day balance. The account starts with a buffer of $2,000, so for a $50K account, the account is considered in violation if the balance falls below $48,000 at any point.
  While it may have seemed like you exited your position immediately, even a small amount of slippage, spread, or holding a position slightly longer than intended could have caused a brief unrealized loss. Because the drawdown mechanism is strict and calculated to the cent, this is enough to trigger a violationeven if you were just exploring the platform. The system is fully automated and flags accounts as soon as the rules are broken.
  We understand this was your first experience with our platform and that there wasnt a dedicated simulation mode like you're used to. Many traders new to Tradovate experience a bit of a learning curve when navigating the live trading environment for the first time.
  We also want to sincerely apologize for the delay in getting back to your messages. Due to a recent increase in support volume from new customer promotions, our response times have unfortunately been impacted more than usual. We are actively expanding our support coverage to prevent similar delays in the future.
  While we hope this clears up the confusion, we genuinely appreciate your feedback and hope youll consider trying again with a fresh start. Wed love for you to continue your trading journey with us under better circumstances.
  If theres anything more youd like us to explain, were happy to helpbut we hope this message brings clarity. Your understanding means a lot, and if you feel weve resolved your concern, wed be grateful if you could leave a positive note on the BBB platform.
  
  Sincerely, 
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Passed a 25k eval on June 10, 2025. I used their promo code NOFEE30 so that i do not have to pay for activation. I have been waiting almost two weeks and my credit to cover the activation fee is still not in my account. I have tried to chat and emailed many many times with no response. TAKEPROFIT5812368 was my eval.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for reaching out and for your patience while we looked into your concern regarding account *******************************.
  Weve reviewed your account history and wanted to clarify the situation surrounding the NoFee30 promotion. While the promo indeed waives the activation fee for qualifying accounts, it specifically applies to newly purchased test accounts made with a direct payment. In your case, the test account was obtained using a Credit, which is why the promo credit did not apply to your activation process. 
  We understand how this may have been confusing, especially with the timing of the promo, and we sincerely apologize if this wasn't immediately clear at the time of purchase.
  Additionally, were truly sorry for the delay in responding to your chat and email inquiries. Due to a recent surge in customer registrations tied to promotional events, our support team has been experiencing unusually high volumes. We recognize the importance of timely communication and have already made adjustments to improve our response times going forward.
  We appreciate your understanding and thank you for choosing Take Profit Trader. Were always here to support your trading journey and hope your experience with your next accounts will be much smoother.
  If there's anything else we can clarify, feel free to let us knowbut we do hope this fully resolves your concern. We'd also be grateful if you could leave a positive note about your experience with this resolution.
  
  Sincerely, 
  Mariel
  Risk Team
  Take Profit Trader

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15 I bought a $50k account, and passed it within 5 days. At 5 days, when I go to activate the account it says that I have to now pay a $130 fee. It stated if I used the NoFee30 coupon I would not be charged an activtion fee, yet here it is. So Friday I send Email that I cannot use the account I paid for, because they did not activate it unless I pay $130 to activate it. Their info says to go to rewards to claim it, but they have given me 0 points to apply to it, so the ONLY way I can activate it, is pay the $130, or wait for them to activate it. Also it says where I pay, that I am paying to activate a $25k account but I paid for a $50k account. Here it is halfway through Monday, and my account I passed I still cannot use because nobody has bothered to look at it or respond to my emails. They are overloaded with requests because of the ** they are pulling with this activation. I already missed a HUGE move in market today with an account that should have been ready to go! I have sent multiple messages, not 1 has been responded to by a human!

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thank you for your feedback and for allowing us the opportunity to address your concerns.
  After thoroughly reviewing your account associated with Order ID TAKEPROFIT5364968, we can confirm that you purchased and passed a $50K evaluation, and the correct $50K PRO account has since been issued as expected. The confusion you experienced at the activation screen—where a $25K size was shown—was the result of a temporary display issue on the front end, which did not affect the actual account configuration. This has now been resolved.
  Regarding the NoFee30 promotion, your eligibility was intact, and no activation fee was ultimately required. However, due to a brief system delay in syncing your reward points and promo eligibility, your activation process was unintentionally delayed. We completely understand how frustrating this was and sincerely apologize for the inconvenience.
  We also acknowledge the delay in response time from our customer support team. During the time of your inquiry, we were experiencing an unusually high volume of support requests due to the popularity of our promotions, and our response times were unfortunately impacted. We're actively expanding our team to ensure better coverage and faster service moving forward.
  We genuinely appreciate your patience, and we’re happy to confirm that everything is now in good standing. Your feedback has helped us identify areas for improvement, and we hope you’ll notice the positive changes going forward.
  If there's anything else we can assist you with, we’d be happy to help. Otherwise, we wish you all the best in your trading journey with us.
  
  Sincerely,
  Mariel 
  Risk Team
  Take Profit Trader

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23505970, and find that this resolution is satisfactory to me.
  
  I am glad to hear that they are making changes and improving their support.
  
  Sincerely,
  
  
  
  Chris Allen

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an eval for $105 and passed the account. I paid my activation fee with the credit from the promo I was given at the time and signed all the required documents. I still have not received my pro account as it still says pending. Their website says it only takes ******************************************************* they are passing it along. Now they wont even respond to me. They scammed me out of $105 and refuse to help me with this issue. Ive spent over $700 with them this is my first time passing the account and now they wont give it to me.

  Business Response

  Date: 07/01/2025

  Hi.
  
  Thank you for reaching out and giving us the opportunity to address your concerns. Were truly sorry for the delay and for any frustration this situation has caused youwe understand how important your progress is, especially after successfully passing your evaluation.
  After reviewing your case, were happy to confirm that your PRO account has now been successfully activated under PRO TAKEPROFITPRO5283674. You should now see this account available in your dashboard and ready for trading. If not, we kindly suggest logging out and back into your account, or doing a quick refresh to make sure everything syncs properly.
  As for the delay, we want to be fully transparent and let you know that weve been experiencing a much higher volume of PRO activations due to ongoing promotions and a surge of successful traders. This has caused temporary processing delays in activating PRO accounts, which normally take just minutes. That said, this is far from the experience we want you to have, and were sincerely sorry for the lack of timely communication on our end.
  Were also currently upgrading parts of our support system and onboarding more staff to ensure faster response times and more efficient resolutions moving forward. Your concern should have been handled much sooner, and for that, we truly apologize.
  We appreciate your patience and loyaltyespecially knowing youve been with us for a while and have invested significantly in your trading journey. Please rest assured that you were not scammed, and we are fully committed to helping our traders succeed and feel supported every step of the way.
  Thank you again for your understanding, and we hope this resolution restores your confidence in us. If youre satisfied with how this was handled, wed be grateful if you could leave a kind note in the survey to help support our growing team as we continue to improve.
  Wishing you great success with your PRO account. Were rooting for you!
  
  Sincerely,
  ***************start="2158" data-end="2161">Risk *************start="2185" data-end="2188"> TakeProfitTrader

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take Profit Trader has a great payout policy, but the mental cost of working with them has been too much lately.Their customer service for the past couple of months has been horrendous. The ticketing system often deletes my tickets and I have to create new ones. They are so delayed in responses, it typically takes about 3-4 days just to receive a response that the ticket is being "escalated".A couple times, I've experienced duplicate billing in which I have to reach out to customer service for a refund. They do refund, but it is exhausting waiting a week just for the response.This last week, on 6/1/25, I lost my market data from Tradovate, which should always be provided by ***. When I logged in, all of my data was delayed, and I could not place trades due to the delayed data. On the morning of 6/2/25,I purchase ******** via Tradovate for $4 just to be able to add a day to my account while waiting for the 5 days to pass after hitting my profit target. I logged a complaint to TakeProfitTrader, to see if I can get my data resolved as well.On 6/4, the team responded that the ticket has been escalated, but then my market data that I paid $4 for was removed, and I am back to not being able to trade accounts. I pinged customer service for an update, and they stated they are waiting for a developer to re-enable data again, which should have been an automated process. I am now out $4 with no data. I have requested a refund on 6/11 and still no response.

  Business Response

  Date: 07/01/2025

  Hi.
  
  Thank you so much for your feedback and for giving us the opportunity to address your concerns. We truly apologize for the inconvenience and frustration this entire experience has caused you.
  First and foremost, we want to sincerely acknowledge the delays youve encountered with our customer service. Over the past few months, weve seen a significant increase in the number of tickets submitted, largely due to platform enhancements and seasonal promotions. While this is no excuse for the slow response times youve experienced, we want to be transparent that weve been actively onboarding new support agents and improving internal workflows to resolve these delays and get back to our usual response standards. We know how important timely assistance is, especially when it affects your ability to trade.
  Regarding the market data issue you experienced on June 1, we understand how critical uninterrupted data is, especially when you're close to hitting your profit targets. The interruption in your ************** was caused by a sync issue on our end between your TPT account and the external data provider. This issue resulted in delayed data and, understandably, limited your ability to trade.
  We appreciate your resourcefulness in purchasing the $4 ******** on your own to bridge the gap, and we're sorry that after doing so, your market data was disabled again due to the system attempting to restore your default access. This was not intentional and certainly not the experience we want our traders to have.
  As of now, your market data has been successfully re-enabled, and everything should be functioning normally. If you haven't already, please try logging out and back in, and perform basic troubleshooting steps (such as clearing cache or switching browsers) just to ensure everything loads properly.
  We also want to assure you that your $4 refund request has been noted. While it did take longer than usual due to the internal backlogs, we are processing it accordingly and will follow through to make sure youre reimbursed for the expense.
  Once again, we deeply regret the inconvenience and delays you've experienced. Your feedback helps us identify the cracks in our system and gives us a chance to do better. Were making active changes to ensure our support response times improve and situations like this are prevented in the future.
  We hope this resolution gives you a more positive outlook on our commitment to you. Thank you for your patience, and for being part of the Take Profit Trader community. If theres anything else we can do to make things right, were always here.
  
  Sincerely,
  ***************start="2879" data-end="2882">Risk *************start="2906" data-end="2909"> TakeProfitTrader

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident: June 18, 2025 I had one 25k Pro account and two test accounts. I was informed by Take Profit Traders live chat that due to payment dispute my account was blocked. They removed my Pro account and two test accounts. No one from *** contacted me to discuss any payment dispute. My accounts were up to date and in good standing. I received an email on June 18, 2025 stating I had five days to make payment. If I was in error, at the minimum I should have had five days to make payment and not have my accounts removed. I had made good progress on my 25k Pro account. This is highly unprofessional of TPT. They should reinstate my accounts with the balance that they had. *Good customer service would have a discussion to find a resolution and not arbitrarily ban someone.

  Customer Answer

  Date: 06/21/2025

  This was sent to me from TPT. I did not dispute 12 times anything. 

  Business Response

  Date: 07/01/2025

  Hi Noah,
  
  Thank you for sharing your concerns, and we sincerely apologize for the frustration and inconvenience this situation has caused. We appreciate the opportunity to clarify what happened and explain why your accounts were removed.
  After a thorough review of your case, it appears that a payment dispute (chargeback) was filed through your payment provider. As outlined in our terms of service, initiating a chargeback is considered a serious violation of our policies. When a chargeback is received, our system automatically flags and permanently suspends all associated accounts, including PRO and test accounts. This is a standard industry practice intended to protect the integrity of our platform.
  On June 18, 2025, an email was sent informing you of the chargeback and providing five days to resolve the issue. While we understand you may have been expecting a more direct or personal outreach, our email communication was the formal notice issued by our system. We regret if this email was missed or overlooked, but the process was followed as outlined in our procedures.
  Please understand that regardless of the account’s standing or progress, the presence of a payment dispute immediately voids account eligibility. Once a chargeback is filed, it signals a breach of trust in the financial relationship, and for that reason, account reinstatement is not possible—even if the accounts were otherwise in good standing.
  We understand this may not be the resolution you were hoping for, and we truly wish circumstances had been different. However, we must uphold our policies consistently across all users to ensure fairness and protect the platform for everyone.
  Thank you again for reaching out, and we wish you all the best moving forward.
  
  Sincerely,
  Mariel
  Risk Team
  TakeProfitTrader

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23490174, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Noah Garcia

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding the lack of customer service and failure to respond from TakeProfitTrader.com.On June 2nd, 2025, I submitted a formal complaint to TakeProfitTraders customer service team regarding an issue I encountered while using their platform. As per the rules of my evaluation account my total loss limit is $23,500. The account currently sits at $23,595. This proves that I did not break any rules. I will provide screenshots to back these claims. When attempting to place a trade my orders are rejected. My subscription renewal is June 20th in which I will be charged an additional $100. As of today, June 17th, 2025, I have yet to receive any response or acknowledgment from the company.This extended silence is unacceptable for a business operating in the financial services sector, where prompt communication is critical. Their failure to respond or resolve the issue has caused inconvenience, a lack of trust, and major disruption to my trading activities.I am requesting that TakeProfitTrader refund me in full for my initial evaluation costs of $105.00.

  Business Response

  Date: 07/02/2025

  Hi.
  
  Thanks for reaching out, and Id be happy to help clarify what happened with your account regarding the trailing drawdown.
  Based on your account typea $25,000 test account with a $1,500 trailing drawdownyour minimum allowed account balance starts at $23,500. This threshold trails your accounts highest realized balance (meaning actual closed profits), and it moves up as you make gains. However, once it moves up, it does not move back downeven if you lose on later trades.
  Looking at your daily journal:
  On May 21st, you made a realized profit of $120, so your account balance reached $25,120.
  Because of this, your new trailing drawdown level became $23,620 ($25,120 - $1,500).
  On May 22nd, you lost $460, bringing your balance to $24,660. You were still above the $23,620 threshold, so no violation occurred.
  On May 23rd, you had a loss of $1,065, bringing your balance to $23,595.
  Unfortunately, this amount fell below the $23,620 drawdown limit, which triggered a rule violation.
  Even though your account never dropped below the original $23,500 threshold, the trailing drawdown had already moved up after your initial profit. Thats what caused the violation on May 23rd.
  We understand this rule can be tricky, especially when trading around volatile moves. If youd like us to walk you through this further, wed be happy to assist!
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team
  Take ****** Trader