Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 2 evaluation accounts on 6/4. 1 was activated and the second has been pending for the past 2 weeks. Attempted to reach out to support 6/5 and have not received a reply to this day. Additionally I withdrew $555 from my account ********************************** I had profited $365 prior to my withdrawal. After my request was approved and money was moved to the wallet the account dropped to $52020 when it should be $52365 since the account was at $52900 prior to withdrawal.

  Business Response

  Date: 06/30/2025

  *******,
  
  Thank you for taking the time to share your experience. We truly understand how frustrating this situation must have been, and we appreciate the opportunity to clarify and assist further.
  We want to confirm that a refund of $119 was successfully processed for the second evaluation account you purchased on June 4, which remained pending. This refund was issued back to your card and should appear on your statement within 510 business days, depending on your bank's processing times. For your reference, the Transaction ID is: *******************.
  Regarding your Pro account **********************************, the adjustment made to your balance was related to the ****** outage. Please know that this correction was not based on trading activity alone, but rather to reflect what the account balance would have shown had the technical disruption not occurred. We understand that this is far from ideal, and we want to assure you that no one at our team wanted this outcome either.
  We genuinely value your participation on the platform and the trading skills youve demonstrated. If there are any further details you believe were overlooked or if there's anything else we can do to make things right, we are more than happy to review the matter again.
  Our support team is available and always willing to help. Please dont hesitate to reach out via live chat on our websitewed love the opportunity to assist you further.
  Thank you again for your patience and understanding.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue. Due to glitches in the system Thursday my account was disabled. Wasnt sure what I did, but just kind of accepted. I was informed today that I was dinged for holding a position after 4:00. I did not have any open positions. I tried entering a position. It wasnt not sending and I canceled and exited all. I checked to make sure no pending orders were there. It showed none. I rentered after market opened and made a profit now I wont be paid. I have spent over 7000 with your company, and now Im being told that somehow the issue with the cloud infrastructure was my fault and there is nothing that can be done. I need help. **************** is lackluster when attempting to reach out to them.

  Business Response

  Date: 06/17/2025

  Hi.
  
  First, we sincerely apologize for the frustration and confusion this situation has caused. We recognize your loyalty and significant investment with our platform, and we deeply regret that your experience has not met your expectations.
  After a thorough review of your account activity, we have confirmed that there was an open position that remained active beyond 5:00 PM Eastern Time, which is defined as the end of the trading day on our platform. Holding positions beyond this cutoff is a violation of the trading rules and results in automatic failure of the test account, as outlined in our policies.
  We also want to clarify that while you may have believed all positions were closed, certain automated orders such as limit or stop orders may still remain active if not manually canceled. Managing these orders, including those under Automated Trading Machine (ATM) strategies, is ultimately the responsibility of the trader. Once placed, these orders remain active until executed, canceled, or expired based on your settings. This is why it is critical to double-check that all open orders have been properly closed before the end of the trading session.
  Additionally, regarding your rewards points, we have verified that your account currently has 7,585 reward points available.
  That said, we sincerely acknowledge how technical issues and complex trading tools can sometimes lead to confusion. While we are unable to reverse the account status based on these circumstances, we are committed to continuously improving our platform stability, system clarity, and customer service response times to better support all our traders.
  We appreciate your continued feedback as it helps us grow and improve. Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is Gaurav. I have seen that my credit cards are compromised with this website. I have a roommate, his name is ***** *****. He is Indian nationality. He stole my ID AND used my name to create fake account from my laptop. He used to borrow my laptop to watch movies as he is jobless and always stays home. I just found out that he used my email id, and photo identification to create account under my name on your website. My 3 of credit cards are used without my permission. He was accessing my email from laptop and if you ever sent any emails, he had deleted all of them. I confronted him last night about this. I am even going on Monday to file police complaint about my stolen identification and mis using it. He used some other credit cards aswell. I have now changed all my passwords and see that there are alot of transactions on my different credit cards. I am writing to let you know that please return my money. I gave no permission to your company to take my money without talking to me. Your compnay needs to change policy to verify people. My SIN number, bank account information and everything was on my laptop. He even had looked into my wallet as I saw him last night. After that when, i checked my bank accounts, i saw that my credit cards were compromised. Please return my money or i will talk to my banks to collect them and have action against your company for fraudulent. This morning he left house and took his stuff as he was scared that i will go to police to file complaint. I never get any phone calls. Please let me know ehat steps to be taken now. Return my money as soon as possible. If he used any other credit cards of different people, you are responsible of it. As your company needs to send text message and ask for full name and address information before charging my crediy cards

  Customer Answer

  Date: 06/14/2025

  I am going on Monday to file police complaint. Almost CAD $4500 were stolen from my credit cards. I never received any phone calls or text messages to confirm if I am authorizing this payment. There are alot of companies which send you message whenever transactions have to be processed. This is just very informal way of doing business. I feel that alot of people credit cards had been used by various of your fraud clients. I am going to file complaint against Take profit trader aswell on Monday if no resolution found out. $4500 is my hard earned money. I understand that i donot check my accounts regularly as I have more than 6 chequing accounts and almost 10-12 credit cards. Many ot my accounts are for rental incomes and mortgages. Let me know how you are able to return my money before Monday. I even email you this afternoon about all circumstances but never heard any response back since then.

  Customer Answer

  Date: 06/14/2025

  I am going on Monday to file police complaint. Almost CAD $4500 were stolen from my credit cards. I never received any phone calls or text messages to confirm if I am authorizing this payment. There are alot of companies which send you message whenever transactions have to be processed. This is just very informal way of doing business. I feel that alot of people credit cards had been used by various of your fraud clients. I am going to file complaint against Take profit trader aswell on Monday if no resolution found out. $4500 is my hard earned money. I understand that i donot check my accounts regularly as I have more than 6 chequing accounts and almost 10-12 credit cards. Many ot my accounts are for rental incomes and mortgages. Let me know how you are able to return my money before Monday. I even email you this afternoon about all circumstances but never heard any response back since then.

  Business Response

  Date: 06/17/2025

  Hi.
  
  First, we sincerely apologize for the situation you are experiencing. We understand how serious and frustrating this must be, and we take claims of identity theft and unauthorized use very seriously.
  We would like to clarify that the accounts associated with the disputed transactions were actively used and traded on our platform. This activity was recorded and verified through our system logs. Based on this, our system considered the services rendered and fulfilled. As part of our standard procedure, when a user initiates a chargeback, it triggers a full investigation by both our payment processor and our internal team. We carefully reviewed all trade activity, platform access, and communication records linked to these accounts.
  Unfortunately, as the chargeback was initiated and these accounts were actively used, your access to all of our services has been permanently revoked as per our policies regarding chargeback abuse.
  That said, we fully respect your right to proceed with the chargeback process. The payment processor will continue the investigation and make a final decision. We will fully comply and cooperate with their findings. If the processor rules in your favor based on the evidence you provide, any necessary refunds will be processed accordingly.
  While this experience did not meet your expectations, we remain committed to continuously improving our security measures and customer service processes. We encourage you to provide all documentation to your payment provider and wish you a swift resolution to your identity theft situation.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was one day away from passing my combine and was put in a trade that I did not authorize that kept me inafter 5 pm and suspended my account. I religiously watch my trades when im in them so this was a shock to me when I saw i was up ******* on my evaluation when I only needed 50 dollars to get funded. I was told it was a technical issue and tge matter would be resolved and my account reinstated but nothing has happened. There is no phone number to speak to anyone on top of all of this. I just want my account reflected back to where it was before the technical error so I can get funded and continue to use the platform. Today was the day I was finally getting finded after numerous attempts and this is not right by any means.

  Business Response

  Date: 06/17/2025

  Hi.
  
  We sincerely apologize for the inconvenience, frustration, and disruption this situation has caused you, especially given how close you were to achieving your funding goal. We fully acknowledge how upsetting this must have been.
  On June 12th, a ***** ****** outage occurred between 1:28 PM and 6:00 PM EST, which led to unexpected disruptions on Tradovate, our platform partner. Unfortunately, this technical issue impacted multiple accounts, including yours, and resulted in unauthorized trade activity and discrepancies in balances. The trade that occurred on your account was not placed by you but was a direct consequence of this external outage.
  As soon as the issue was identified, NinjaTrader/Tradovate immediately began investigating and correcting all affected accounts. This includes fully restoring balances, profits, losses, and any related commissions. We are closely working with them to ensure your account reflects your actual trading progress prior to the incident.
  We deeply regret the delays in communication and support you experienced while seeking assistance. We recognize that timely, effective support is critical, especially during stressful situations like these. Please know that we are taking proactive steps to improve our customer service processes and response times moving forward, so you can count on faster and more reliable assistance in the future.
  Your patience and understanding throughout this process mean a great deal to us. We remain committed to resolving this issue completely and fairly. Once your account is fully corrected, we hope your experience will reflect the high standard of service we strive to provide. We truly value having you as part of the Take Profit Trader community and look forward to seeing your continued success.
  Thank you again for allowing us the opportunity to make this right.
  
  Sincerely,
  Mariel
  Risk Team
  

  Customer Answer

  Date: 06/17/2025

  One of your employees by the name of ********* told me that my claims were false and that it is impossible for a technical glitch to occur. Thank you for confirming. If you can get my account back to the point where it was before the glitch i would deeply appreciate it. I was ***** dollars away from reaching my profit target before the issue occurred. Please fix this so I can withdraw my complaint. Thank you 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23465019
  
  I am rejecting this response because: my account was blocked because I requested to be refunded and I was told  that my claims were false. I will gladly withdraw my refunds if my account is brought back to where it was before the technical error. I do appreciate you reaching out and confirming what I was told had happened. Please fix this issue. I worked really hard to get to my profit target. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/27/2025

  Dear Mr. ****************** you for your follow-up and for taking the time to share your concerns.
  We understand how important this account was to youespecially given how close you were to reaching your funding goal. We acknowledge the effort and time you put into the evaluation process, and we truly regret the frustration this situation has caused.
  That said, we must reaffirm our position. Your account was blocked because all transactions were disputed, including the one associated with account *******************************. Regardless of the circumstances surrounding the trade activity, disputing all transactions invalidates access to the platform and terminates account privileges. As a result, there is no longer an active agreement in place, and we are unable to reinstate the account.
  We also want to clarify that when an account is blocked due to disputes, all open positions are automatically closed by the system. Any open trade that may have remained was not due to any platform malfunction, but likely the result of a delay in manual closure on the users end. However, this technical aspect does not change the fact that services were rendered and subsequently disputed.
  While we appreciate your willingness to reverse the dispute, we cannot restore services on an account where transactions were formally challenged and reversed through your bank or payment provider. This policy exists to protect the integrity of our platform and applies to all users equally.
  We do appreciate your history with the platform and the communication you've provided throughout this process. If you wish to trade with us again, it would require creating a new account using a different email address and phone number, and starting over with a clean payment history and successful KYC verification.
  We hope this clarifies the matter, and we sincerely wish you the best in your trading journey moving forward.
  
  Sincerely,
  ***************start="2149" data-end="2152"> ******************start="2172" data-end="2175">

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been with take profit trader before and had no issues whatsoever. Over the prior weekend here, I purchased 3 150k sized accounts and they have been charged to my bank on June 9th. It is now almost June 13th. I didnt get a receipt at all either, I only have the charges to my bank account posted on June 9th. I simply just want my 3 (150k sized) accounts I got charged for to be completely refunded to my bank. It seems I cannot get any help at all, I got one message from support after sending multiple messages to them.I checked my phone a few minutes later and they closed the chat completely. I had to submit a new message entirely, now Im back waiting around just to get a ***ly. Its really a shame, I like take profit trader and their rules, but the support is not so good at all. I will attach screenshots of the previous chat I saved if needed or below. The support *** told me their was a failed creation issue error preventing the 3 accounts to be activated. Im sorry, but this is ridiculous, please can I get my 3 take profit trader accounts I paid for completely refunded to me? I initially didnt want a full refund, the support *** told me I would get these 3 accounts reimbursed because I already paid for them, got charged on my bank account. Id really appreciate it. Thank you.

  Customer Answer

  Date: 06/18/2025

  Hello,

  I contacted this company again, Take Profit Trader, they completely resolved the issue for me.

  I now have full access to what I initially paid for. 

  There is no problem anymore at all between us.

  Please can this complaint be removed, as I have no issues at all with them anymore.

  Thank you so much,

  **** ********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gentlemen: On May 9th 2025 ..I paid $171.50 to Take Profit Trader to take an evaluation test for $75k account. I failed the test that same day or several days later. I cancelled the account. I know for a fact, I then removed my credit card. One month later..on June 9th, 2025 I get an email..at first glance, I think it is a "free re-set" that I won.. I tried to connect to it, I cannot. They send me instructions.I still cannot. I re-read the email, and realize, they are re-setting it without my authorization. And they are charging my credit card when in fact, I know I removed it from their site. I send no less than 10 emails. No response over 24 hours goes by. I go to my Bank that issued the card. I cancel the card. I file a complaint at my Bank. I go home. That same night I see they tired to charge my card again. Yet, no person had responded to one of my emails. All they had was a Robot-- saying some one would get back to me.Over 24 hrs went by no person responded. Finally, I get an email from..the Compliance Dept--about 3 days later. Stating that because, I filed a dispute with my Bank, rather than going thru their refund process, they were cancelling my account. And there would be a $75.00 charge for not using their refund process. What person would not report this kind of "possible fradualent activity"? When no person responds. And they again tried to charge my Card again after I cancelled it at my Bank? I even asked how much they would refund. I got no response as of yet. Never -ever have I seen a company do this to me, once I explainded the problem in detail. I am 78 yrs. old and I live on limited income. To respond like this is quite "Pathetic". If they refund the full amount of $171.50 I will gladly remove my Complaint. I have those emails I sent if u need to see them. I just do not know how to upload them here.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 31st (which was late, the account was supposed to reset on the 28th, but for some reason their customer support disappeared to non existent and their servers don't seem to auto renew anymore and are late as well), They finally reset my account late, but when I went to trade it, it said I could not because there was no *** added to it. I checked Tradovate and sure enough, they failed to fully activate the account. I sent in a ticket and got no response, but the next day it allowed me to trade it. Was a nice ********** great. Next day, it would not let me trade again. uhhh? So I check Tradovate and the *** was removed, so could not trade with no *** subscription. Still no reply to the first ticket, so I sent in another one for them to fix the ********'s June 11th now and about to be the 12th and still no reply or fix. At this rate they will have taken $100 and not allowed me to trade their eval because they can't get their business in order.TPT used to have a lot of good reviews and very fast support. They used to be very highly regarded. Now it looks like they are failing and turning into some scam or something.I know Apex went through this same growing pains and have gotten better, so only hoping TPT doesn't c*** the bed and end up being a ton of wasted money in the end with their evals. I'm starting to hear people in my groups complaining their pro accounts are not even being activated until weeks later.This is getting pretty ridiculous and making me hesitant on continuing with them.

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for your detailed feedback and for taking the time to share your experience. First, we want to sincerely apologize for the multiple issues and delays you encountered during your evaluation account reset process. We fully understand how frustrating it must have been to face recurring problems with the *** market data and the delayed support response.
  The issue you experienced was due to a technical glitch in the automatic activation process of market data after account resets. While the account was reset as requested, the *** data was not properly linked, which led to trading interruptions. Our team has since resolved the problem, and your account is now fully active and trading as intended.
  We recognize that timely support is crucial, and we take full responsibility for falling short of your expectations during this period. Our entire team is actively working on system improvements and increasing our customer support resources to ensure faster, more reliable assistance moving forward.
  We greatly appreciate your patience and your continued trust in our platform. Your honest feedback helps us improve, and were committed to providing you and all our traders with the level of service you deserve. We hope that with this resolution, your experience going forward will reflect the high standards we continuously strive for. We value having you as part of the Take Profit Trader community and look forward to supporting your trading success.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely, 
  Mariel
  Risk Team

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, They activated the *** and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ******* Le

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TakeProfitTrader had multiple instances of trades occurring at prices that never traded on the real exchange that they never resolved. Their own agents admit there are known issues, but they do nothing to resolve it.They have responded to my messages saying they haven't heard a response, then close the tickets. They take hours to respond and then close the unaddressed ticket within minutes.I've shown video evidence of me closing out trades, only for trades to still occur. They ignored this.I was able to pass more accounts only for trades to happen that I did not place. My account closed, so I can't verify anything, and then non-responses ignoring my statement an issue.For instance, I had a stop limit set. The price never traded to the stop limit (nothing within multiple points of the stop limit), but they closed out my positions when I had not hit any draw down limits. This left me with very little drawdown and I blew the account.They ignore that price never reached the stop limit and send a canned response about stop limits. If a trade occurred on a real exchange like that, there is legal recourse and the trade would have been reversed.Once they claim you have failed an account, you no longer have access to verify anything on your own end. I suspect they are in the same vein as other scamming prop firms where they will s**** with your positions and only pay out those who have affiliate status. This is fraud pure and simple.

  Business Response

  Date: 06/17/2025

  Hi.
  
  We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important your trading accounts are and how concerning this situation has been for you.
  After carefully reviewing all of your accounts, we’ve confirmed that they were liquidated after reaching the drawdown limits. While you mentioned using stop loss and limit orders, we want to clarify that these order types, while helpful risk management tools, do not guarantee execution at exact prices during periods of market volatility or lower liquidity. This is a standard risk across all trading platforms and brokers.
  To explain briefly: limit orders are designed to execute at your specified price or better, but if the market doesn’t reach that price, the order may not fill. Stop loss orders, when triggered, convert to market orders, and in fast-moving markets, slippage may occur — resulting in fills at a different price than expected. This type of behavior is not unique to our platform but is common in live trading environments globally.
  That said, we take all concerns seriously. If you have documented evidence or confirmation from the trading platform indicating that a technical glitch or error occurred, we will fully cooperate in reviewing and resolving the matter accordingly, including considering resets if a platform issue is confirmed.
  We do acknowledge that our response time did not meet your expectations, and we sincerely apologize for the delays and for not providing the timely assistance you deserve. We are actively working on improving our customer service response times and internal processes to ensure a better, more reliable experience moving forward.
  We value your participation and trust in Take Profit Trader and are committed to continuously improving both our service and support. We hope you will give us the opportunity to turn this experience around and continue trading successfully with us.
  Thank you again for your feedback and your patience.
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 06/18/2025

   
  
  Complaint: 23457034
  
  
  
  I am rejecting this response because:
  

  This is clearly not even a human formulating these responses. As I said, Take Profit Trader ignores customers and replies with an irrelevant form letter.
  

  I've already provided video evidence of my claims and Take Profit Trader ignored it. So more lies.

  
  The issue is that a trade executed at a price THAT NEVER OCCURED IN THE MARKET. If that happened with a legitimate brokerage, it would be reversed because it is against federal regulations for that to happen. 
  
  Price never traded near my stop loss, yet Take Profit Trader executed a trade there. That is fraud.

  
  
  Sincerely,
  
  
  
  Matthew Harris

  Business Response

  Date: 06/27/2025

  Mr. Harris,
  
  Thank you again for your follow-up. We hear your frustration, and we truly regret that this has been your experience with our platform.
  We want to reiterate that your concerns were not ignored. We reviewed your submitted materials, including the details and claims around trade executions, and we’ve already addressed these in previous responses — specifically regarding how stop-loss and limit orders are handled under real market conditions.
  As previously explained, the prices at which trades execute are based on data feeds and execution logic from our platform partner. Stop-loss orders convert into market orders when triggered, and during moments of volatility or fast-moving markets, it is entirely possible for slippage to occur. This can result in a trade executing at a price worse than expected, even if that price wasn’t visibly displayed on a public chart — especially if using delayed or aggregated pricing data from non-centralized sources.
  We understand this can be surprising, but this is a known and expected behavior in both simulated and real trading environments, and it does not constitute fraud. We also want to be clear: we do not manipulate trades, nor do we selectively fail accounts. We apply rules uniformly to all traders, regardless of affiliate status, and we do not profit from failed accounts.
  As for your account access — it’s standard practice across most firms that once an account has reached its loss limit or is closed, access is limited to preserve system integrity and prevent tampering. That said, if you require specific trade logs for your own records, we can work with you to obtain them via the platform partner, provided the request is submitted promptly.
  We also acknowledge your feedback regarding our support. While we strive to assist every trader quickly and clearly, we recognize that at times our response times have not met expectations. We are actively working on improvements to our internal processes and ticket resolution workflows.
  We understand this is not the resolution you were hoping for, but we stand by the findings from our review. If you do have any additional, verifiable data that contradicts the pricing from the platform logs, we are still open to reviewing it with the appropriate teams. Beyond that, we respectfully consider this matter closed from our end.
  We wish you well in your trading journey moving forward.
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23457034
  
  
  
  I am rejecting this response because:

  TakeProfitTrader is a scam. I've provided evidence which was ignored. You're ignoring the crux of the issue. I don't have access to the closed accounts so I can't show you more than I've already shown.
  
  
  
  Matthew Harris

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I continue to contact take profit trader and my issue is being ignored at this point. I never received my pro account. I paid the activation fee with 1 credit I had. I signed both contracts. I was told I need to sign it again. I was never given another contract. This is unfair. I would like to receive my pro account and activated. My account email is ************************

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for bringing this to our attention, and we sincerely apologize for the confusion and delay you experienced. We understand how frustrating it must have been to wait for your PRO account activation, especially after completing all required steps.
  As explained, there was a temporary technical glitch on Tradovate’s side that caused delays in processing some PRO account creations. Our team closely monitored the situation, and your PRO account has since been successfully created under ID TAKEPROFITPRO5394251. We can also confirm that trading activity has already occurred on June 13th. 
  We are taking steps to improve our system reliability and response times to ensure smoother processing and better customer service moving forward. Your patience and understanding mean a lot to us. We value you as part of our trading community, and we’re fully committed to ensuring your experience with Take Profit Trader continues to meet your expectations.
  We hope this resolution restores your confidence in our service and allows you to focus fully on your trading goals. Thank you again for your patience, and we look forward to seeing your continued success!
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had passed the challenge on 30 May 2025.Signed the PRO account contract on 8 Jun 2025 (Delayed due to my wife delivery of new-born child).The PRO account was not delivered till now.Contacted the LiveChat(Zendesk) yesterday, no *********** followup until now.I would like to receive professional service - I follow the rule and you deliver your promise.I have been funded from 6 propfirms excluding TakeProfitTrader and this is the only propfirm without timely customer support.

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for sharing your experience with us, and first, please allow us to sincerely apologize for the delay and the frustration it has caused. You successfully passed the challenge on May 30th, signed your PRO contract on June 8th, and understandably expected to have your PRO account delivered shortly thereafter. Unfortunately, the activation of your PRO account was delayed due to a backlog in account setups, which we deeply regret.
  We recognize that you followed the process correctly and that this delay does not meet the professional standard of service you deserve especially given your experience with other firms. Please be assured that your account has since been activated, and you should now have full access to begin trading under your PRO account.
  We are actively improving our onboarding and support response times to ensure traders receive timely service moving forward. Your feedback is extremely valuable, and we are committed to turning this experience around and regaining your trust. Thank you again for your patience, and we look forward to supporting your trading journey successfully from here.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Yar Zar Aung