Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $449 USD for a reset on my funded $25k account on June 2nd, 2025. From that day and everyday since, I've been unable to initiate any type of trading activity on that account. I've reached out to TakeProfit Trader via email and live chat on at least 7-8 different occasions, and have been completely ignored.The reason I'm filing a complaint at this point, is because they have a trading account rule that forces you to lose your account if there is no trading activity over the course of one calender week. I do not want to be caught in any arbitration or anything of that nature in order to get a refund for the funds I feel I've lost.

  Customer Answer

  Date: 06/13/2025

  Hello BBB!

  The company TakeProfit Trader has finally responded, an the problem with access to my trading account has been resolved.  They did not negate my trading privileges after the 7 days of inactivity, and I therefore wish to withdraw my complaint, and take no further action against them.  

  I truly believe their response was based on your contact with them, and I truly thank you for your assistance!!

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I support take profit trader fully and think it really is a great business that gives amazing opportunities but i opened up 2 accounts and my credentials are not working with rithmic and I have not heard back from customer support in a week now I know that they aren't available during the weekend but this is going on week 2 of zero trades because of this issue and I would like it to just be fixed so I can continue trading

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for sharing your feedback and for your patience throughout this process. We sincerely apologize for the delay and the frustration it caused. The issue you encountered was due to a credential sync error on the Rithmic side, which prevented your login details from activating properly. Once identified, we were able to resolve it and your access was successfully restored.
  We truly appreciate your understanding and are actively working on improving our internal systems and response times to prevent delays like this in the future. Your support means a lot to us, and we remain committed to providing a better and more reliable service experience.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 50k account subscription in 4/19. I managed to keep the account active(but in draw down) to the next billing cycle expecting to get a reset but didn't get one due to policy. So now I don't get a reset and have to trade my way out of draw down. Except for when I go to make a trade I CAN'T make one due to market data subscriptions. If I can't trade then my account will be stuck in drawdown forever. I've been trying to contact customer service for three days and still no one has responded or reached out to me regarding this issue.

  Business Response

  Date: 06/17/2025

  Hi.
  

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay you experienced. The issue you encountered was due to a market data subscription sync error, which prevented you from being able to trade. Once you provided the screenshot, we were able to promptly update your market data status and your account was restored for trading.
  We truly regret that it took several days for your concern to be addressed. We take full responsibility and recognize the importance of timely support, especially when your trading progress depends on it. Please be assured that we are actively improving our support processes and systems to prevent delays like this moving forward.
  Your feedback is extremely valuable to us, and we hope your experience going forward reflects our commitment to providing better, faster, and more reliable customer service. We appreciate your patience and understanding, and we remain fully committed to supporting your trading journey with us.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly tryigg by to get in contact with take profit trader to get no answer. I paid for a reset on my pro account and have not gotten the account back yet even tho they said it was instant. I have pictures to prove as well. I wrote instant chat and nothing about it is instant. I wrote a email and nothing either. I found a number and made a call still no answer & now Ive ended up writing here. This is garbage service because *** missed out on trading today due to a bad customer service. How can you take someones money and not offer customer service ?

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay you experienced in getting support. We understand how important timely assistance is, especially when it affects your ability to trade.
  After reviewing your account, we can confirm that the reset was processed successfully. Your PRO account, *******************************, was reactivated and available for use. Trading activity was recorded on June 12 and 13. The account is now showing as disabled due to reaching the trailing drawdown limit.
  We regret any inconvenience caused and are actively working to improve our service responsiveness to better support all of our traders moving forward. Your feedback is valuable and helps us identify where we need to do better.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple attempts, I cannot link my bank account to my ******************** account. I would like to get this resolved so that I may receive my payout

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you for bringing this to our attention.
  We fully understand how important it is for you to receive your payout, and we sincerely apologize for the inconvenience this has caused. After carefully reviewing your case and coordinating directly with our payment verification provider,  the issue is happening because Plaid — the service we use to verify bank connections — is currently experiencing problems with certain banks, including yours. Their engineering team is already working on fixing it. Since Plaid manages this process, we are not able to fix it directly on our side.
  Unfortunately, since Plaid handles the bank verification process independently, this is outside of our direct control. Should the problem persist, we encourage you to reach out to Plaid support directly for additional troubleshooting related to your specific bank.
  In the meantime, to avoid further delays, we kindly remind you that alternative payout methods such as Wise or PayPal remain available on our platform and may be used for a faster payout process.
  We appreciate your understanding and patience as this matter is being addressed. Please feel free to reach us out if you have any questions or concerns.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several 100 redemption points that are not posted to my account. I have emailed them repeatedly about the problem. It's been well over a week. And zero response from them the contact number provided to the BBB just rings to a voicemail that no one will ever return the ******** can a company you cant contact be accredited? Ridiculous.

  Customer Answer

  Date: 06/11/2025

  Hi

   

  Though I have not heard directly from ***, it seems that the points have now been aggregated correctly on my account. You can go ahead an close this case

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past week, I have not been able to trade my evaluation account because NT8 says my account does not have access to live data through Take Profit Trader. This means I am not able to trade to pass the minimum 5 day/$3000 profit challenge and if I do not complete within 30 days, I will be billed a monthly fee until I can trade again and pass. There is no phone number to contact them and the chat bot is not working and no live person has contacted me even though I left several messages. I've tried to send them a message through the website but it says the CAPTCHA verification is not working. It is frustrating not getting any answer or support and that I may have to pay for another 30 day cycle since I can not trade my account.

  Business Response

  Date: 06/17/2025

  Hi Rico,
  
  Thank you for allowing us the opportunity to address your concerns.
  We sincerely apologize for the delays and the inconvenience you experienced while attempting to trade your evaluation account. We recognize how frustrating it can be when technical issues prevent you from progressing in your evaluation, and we deeply regret the delay in our response time due to a high volume of support requests during that period.
  Once your request was addressed, the necessary market data was successfully added to your account, and access was restored. You should have been able to resume trading immediately after logging back in.
  While we acknowledge that some time was unfortunately lost while your account was inactive, we would like to clarify that our evaluation programs operate on a monthly subscription model, and billing continues on schedule unless the subscription is canceled.
  We truly value your feedback and continue to improve our systems and support to avoid similar issues in the future. Again, we apologize for any inconvenience this may have caused, and we remain available should you need further assistance.
  Thank you for your understanding. Please feel free to reach us out if you have any questions or concerns.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 25k test account over the weekend and it is now friday and im still in a pending status. Ive tried contacting them via email and their website to no avail. I have wasted a whole trading week waiting for them.

  Business Response

  Date: 06/17/2025

  Hi.
  
  Thank you again for your patience. We sincerely apologize for the inconvenience and frustration caused by the delay during your account setup. This is certainly not the experience we aim to provide.
  After reviewing your case, I would like to confirm that your refund has been successfully processed. The refund was completed under Reference Transaction ID ******************* for the full amount of $105.00 USD. Depending on your banks processing time, the funds should reflect in your account within 5-10 business days.
  Please know that we are continuously working to improve our processes to prevent situations like this in the future and to ensure a smoother experience for all our customers.
  If you have any additional questions or need further assistance, please feel free to contact us. Were here to help and are committed to providing you with better service moving forward.
  Thank you!
  
  Sincerely,
  Mariel
  Risk Team

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I was automatically charged for 2 accounts with TPT that i thought were canceled. I asked for a refund and was denied my refund and was told I could only receive a partial refund that was around 30% of my original cost. I figured that I would just trade with the accounts and do my best with this firm. The first day of trading this week was good. I did not have any issues. The next day I was unable to trade and my accounts locked up due to market data issues. I checked in tradovate and it seems that they are no longer paying for a market data subscription....I have reached out this entire week and so far no response at all from the live chat or email. This is very concerning and I am writing this for others to see this issue. I believe I am entitled to my full refund and would appreciate that immediately.....

  Business Response

  Date: 06/17/2025

  Hi Rob,
  First, I want to sincerely apologize for the frustration, delays, and confusion you’ve experienced throughout this situation. We fully understand how disappointing this has been, especially after you made multiple attempts to reach out for help. Your patience has been greatly appreciated while we worked through your concerns.
  
  To recap:
  The charges you saw on your account were for the automatic renewal of two accounts on your billing date. Since the subscriptions were not canceled before the renewal, the system processed the charges automatically as scheduled. We do always try to offer some flexibility in these situations, which is why our agent Luka offered a partial refund of the non-refundable market data and account setup fees. The remainder was refunded back to your original payment method as quickly as possible once you agreed to proceed.
  We also fully understand your frustration when you experienced market data issues shortly after that renewal. This occurred during the monthly data rollover at the start of June, and once you notified us, our team promptly reactivated your market data access. You were able to trade with these accounts until the accounts were disabled for Daily Drawdown breach, which means that the accounts worked after our team has fixed the issue.
  We absolutely acknowledge that our response times during this period were not where we want them to be. We have been experiencing unusually high support volumes recently, and while that is never an excuse, I want you to know that we are actively expanding our support team to prevent delays like this going forward. Your experience is not the level of service we aim to provide, and we truly apologize for any added stress or inconvenience caused.

  If there is anything further we can do to support you or review, please don’t hesitate to reach back out. Your feedback is very valuable and we are here to help.
  Thank you again for your understanding and for giving us the opportunity to address your concerns.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A glitch in their online platform cancelled my online account that I paid for the same day. They offer little or no customer support.Apparantly im not the only one. There have been many complaints about this company stealing money from customers in the last few months.Customer support refuses to give any support in this matter.

  Business Response

  Date: 06/17/2025

  Hi James,
  
  First, I want to sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand how upsetting this situation has been for you, and I appreciate you taking the time to explain everything in detail.
  After thoroughly reviewing your case, including a full investigation with our platform partner, here’s what we were able to confirm:
  Your trading session began on June 4th at approximately 12:40 PM EST. During your session, a limit order was placed at 3:38 PM EST, which was then filled at 3:57 PM EST. Unfortunately, this position remained open past the 5:00 PM EST daily trading close, which led to the account being disabled in accordance with our program rules.
  I fully understand that you believed all orders had been cancelled before you logged out. To be absolutely certain and fair, we escalated your case to our platform vendor for a complete review of all system logs. Their investigation confirmed that no cancellation request was registered for that specific limit order, and the platform operated as expected during your session.
  James, I truly recognize how disappointing this outcome is, especially given your interest in returning as a customer and your previous positive experience with us. Please know that your case was handled with care, transparency, and fairness at every step. Our goal is always to resolve issues like this promptly and fairly based on the data available to us.
  I also want to acknowledge your valid concerns about your recent experience with our customer support. In recent months, we’ve grown very quickly, and while that growth is exciting, it has unfortunately caused some delays in response times. We are actively hiring and expanding our support team to ensure that customers like you receive faster and more efficient assistance moving forward.
  If there is any additional information you can provide, or if you would like us to re-review any new details, we are absolutely open to take another look. Our priority remains making sure every customer is treated fairly and respectfully.
  Thank you again for your patience and for giving us the opportunity to review your case.
  
  Sincerely, 
  Mariel
  Risk Team