Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new eval over the weekend and they claimed on their zendesk to have it activated by sunday at 1700 hours. meanwhile its wednesday now and no response on email or otherwise.

  Business Response

  Date: 06/16/2025

  Hi.
  
  Thank you for bringing this to our attention, and please accept our sincerest apologies for the trouble you experienced during the account creation process.
  After reviewing your case, we can confirm that there was indeed an account creation failure, and we’re truly sorry for the inconvenience it caused. As communicated by our support team, your refund for the $25K evaluation, amounting to $105, has already been processed. A confirmation was also sent to you, and you can expect the refunded amount to reflect in your bank account within 5–10 business days, depending on your bank’s processing time.
  We understand how important a smooth start is, and we appreciate your patience throughout this process. Should you wish to try again, you’re welcome to purchase a new test account at your convenience—we’d be glad to support you every step of the way.
  Thank you again for your understanding, and please don’t hesitate to reach out if you need further assistance.
  
  Sincerely,
  Mariel
  Risk Team

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TakeProfitTrader has shut down their support. I and many others have been trying to contact them for days. No response. Fake positive reviews on TrustPilot on the same day no one can get in touch with them. Datafeed not working. Can't place a trade. If the company is going out of business, they should be honest and just say so. Ignoring clients is unacceptable.

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  Thank you for bringing this to our attention, and we sincerely apologize for the experience you had.
  We understand how frustrating it must have been not being able to trade and feeling like support was unavailable when you needed help. While our live chat was still active during that time, we experienced a significant ***** in support volume, which unfortunately led to longer wait times than usual. This is not the standard of service we aim to provide, and were truly sorry for the delay.
  As for the trading issue you encountered, it appears it was resolved after a simple re-login, which can occasionally help when the connection between the platform and the data feed temporarily drops. We completely agree that clear and timely support is critical in these moments, and were actively working to improve our response times.
  Please rest assured that we are fully operational and committed to supporting our traders. Your feedback is appreciated, and we're taking it seriously as we continue to strengthen our systems and communication.
  If there's anything else we can do for you, please feel free to reach us out. Thank you again for your patience and understanding.
  
  Sincerely,
  ******
  *****************************start="1311" data-end="1314"> Take Profit Trader

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st I paid for a test account for 25k for ******* *****. Email: ************************ I paid for the subscription and after a day without receiving a **************** to initiate my Tradovate account. I contacted the support team where I was told that the account had a failed creation issue on their end. Which I was offered a full refund or a replacement account for what I had already paid for. I asked for a replacement account so I could continue with the account. I have not received the account nor any contact from support team after the email that asked how I wanted to proceed. At this point I will take the account or a full refund. Whichever comes first.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Dear *******,
  
  Thank you so much for reaching out, and we truly appreciate your patience.
  Were very sorry for the delay in getting back to you and for the inconvenience you experienced when your 25K Test Account encountered a creation issue. Due to a high volume of support requests, our response times have been a bit slower than usual thank you again for bearing with us.
  We reviewed your previous support interaction and Id like to confirm that a free 25K Test Account credit has already been added to your ************ as discussed during your chat session. Your free account is listed under TAKEPROFIT5262426.
  To activate your account, simply go to purchase a 25K Test Account and select "Your Credits" as the payment method. Heres a quick guide that walks you through how to use your credits:
  *****************************************************************************************************
  If you run into any trouble or have questions, please dont hesitate to reach out were here to help!
  Thank you again, and we wish you all the best on your trading journey.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  Risk Management Team

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  Management has reached out and fixed the error. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through Take Profit Traders platform for 5 account resets at a total cost of $500 USD on May 25th, 2025. The payment went through and I received confirmation, but the service I paid for resetting my funded trading accounts was never delivered.I contacted their support team multiple times to report the issue, but I have not received any response, resolution, or refund. It has been over a week, and there is still no action on their end. I am extremely disappointed with the lack of accountability and failure to deliver a service I paid for.

  Business Response

  Date: 06/06/2025

  Hi.
  
  Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration this situation has caused.
  After reviewing your account, we can confirm that your reset purchase was successfully processed on May 25th. However, due to a system glitch, the resets were not correctly linked to your dashboard, which made it appear as though your accounts had not been deliveredeven though they had already been generated and were active within Tradovate.
  We completely understand how confusing and concerning that must have been. Once we became aware of the issue, we corrected it on our end and ensured your accounts are now visible and properly linked. You should now see the following accounts available on your dashboard:
  TAKEPROFIT5244951
  TAKEPROFIT5824295
  TAKEPROFIT5264288
  TAKEPROFIT5244508
  TAKEPROFIT5324980
  Were very sorry for the delay in resolving this and for the lack of communication while you were trying to get support. Our team has been experiencing a high volume of requests, which impacted our ability to respond as quickly as we normally dobut we recognize thats not an excuse, and we appreciate your patience.
  If you have any further issues or concerns, please feel free to reach us out. Thank you again for giving us the opportunity to make this right.
  
  Sincerely,
  ******
  *****************************start="1512" data-end="1515"> Take Profit Trader

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TakeProfitTrader is a PropFirm that I have been using and loving so far until last night. I attempted to make a withdrawal of $6,720, that I earned and then one of there admins canceled it and closed one of my 25K Pro Accounts. They also cleared out all the money I had made on the 25k Pro Account. I have tried to reach them multiple times but they are ignoring me now. I will not stand for this. The one time I finally make money with Day Trading and they will not pay me out? On top of that they disabled my account that I didn't even trade on yesterday... Please help. I am disputing for almost $10,000. $6,720 from one account and about $4,000 on my 25k Pro Account they disabled for reasons I cannot comprehend. I have also posted on there ******* because I was so happy winning money finally and they won't even give it to me. Please help. I will upload a photo of my withdrawal that one of there admins took back without giving me any reason whatsoever

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and sharing your experience with us.
  We sincerely apologize for the delay in our response. Due to a high volume of support requests, its taking us a bit longer than usual to respond. We appreciate your patience and understanding.
  Regarding your concern, our records show that our team member, *****, has already emailed you with the explanation and details related to the closure of your account **********************************. For clarity, were including that information again here:
  Your account was disabled and all profits forfeited because it was found to have been traded in violation of Section 2F of the PRO Agreement. This section states:
  It is strictly forbidden to trade PRO/PRO+ accounts against each other, meaning having open positions at the same time in different directions on the same or related products.
  The system detected conflicting positions between TAKEPROFITPRO5904838 and TAKEPROFITPRO5751687. These were open in opposite directions on related products at overlapping times, which qualifies as a breach of the trading policy.
  ***** has already sent the report via email, including a screenshot of the position history showing the overlapping trades that triggered the violation. For your convenience, Ive attached the screenshot again here.
  We understand how disappointing this must be, especially after your recent trading success. Please know that we do not take these actions lightly. However, we must consistently enforce our rules to maintain fairness and integrity across all accounts.
  If you have further questions or need assistance reviewing the report in more detail, were happy to help.
  
  Sincerely,
  ******
  Risk Management Team

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23397583
  
  I am rejecting this response because: Can you please send me the screenshot of the overlap? I have not received anything in email
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 06/06/2025

  Hi.
  
  Thank you for reaching out. We understand how upsetting this situation must feel, especially after putting in the effort to grow your account. We truly appreciate the time and commitment youve given to trading with us.
  That said, wed like to clarify the reason behind the actions taken on your accounts. As shown in the screenshots below which are the same as those previously sent to you via email your account ********************************** was found to have traded against another account, **********************************. This violates Section 2F of our PRO agreement, which strictly prohibits trading PRO/PRO+ accounts against each other meaning no simultaneous opposite positions on the same or correlated products.
  Additionally, the 25K PRO account ********************************** was disabled after it breached the drawdown limit. The balance dropped below the initial $25,000, which is also a direct violation of the accounts rules.
  We understand this may not have been intentional, but please note that our risk management system is highly precise in detecting these scenarios. To remain fair and consistent for all traders, we must enforce the rules as agreed upon when the accounts were activated.
  Wed love for you to continue trading with us and are here if youd like help starting fresh or if you have questions on avoiding these situations in the future. Your passion for trading is clear, and wed love to see you succeed the right way.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  Risk Management Team

  Customer Answer

  Date: 06/07/2025

  Can we please close this out. I didn't know the rules. Thank you.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 Pro accounts 1 was liquidated by the system when I breached the drawdown threshold, it showed $13 drawdown left so I enterd a 1 MNQ position, but the system would not let me close the position with a message saying something like "no permission" so i traded the other account like normal. They claim that I traded 2 accounts in oppossition to each other, but I was not able to operate one account due to it being disabled. It was not in opposition to each other, the account was disabled at the time i took the trade in The second account. Their own data clearly shows I wasn't allowed to do any action in the first account, so I took that account as disabled. They took profits and disabled the account.

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for bringing this to our attention.
  We truly apologize for the delay in our response. Due to a high volume of support inquiries, our response time has taken longer than usual. We appreciate your patience and understanding.
  After a thorough review of your case and chat history, wed like to clarify the situation. Your account ********************************** was disabled and the profits forfeited due to a violation of Section 2F of the PRO Agreement, which prohibits trading PRO/PRO+ accounts against each otherspecifically having positions open in opposite directions on the same or related products.
  Although you mentioned that one of your accounts was disabled and could not be used to close a position, our system detected conflicting positions that violated this policy. Regardless of manual restrictions, the system still registers open positions in the account, and when opposite positions are placed on a related account, it results in a violation.
  A screenshot of the position history for both accounts has already been presented via email, showing the exact time and nature of the trades involved. If you did not receive the email or need it to be resent, please let us know and wed be happy to assist.
  We understand this may be frustrating and we appreciate you taking the time to express your concerns. If you have any questions or would like further clarification, were here to help.
  
  Sincerely,
  Mariel 
  Risk Management Team

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23397097
  
  I am rejecting this response because:You disabled my ability to close a trade on the other account.  That was disabling the account and the action was out of my hands at that point. If i can not close the trade because of you, then that doesn't violate the terms.  For anyone who is reading this, I know they are not going to make the situation right.  I am cautioning you to stay away from Take Profit Trader. Even if this review saves 1 person from using their service it was worth writing.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/06/2025

  Hi.
  
  We understand your frustration and the concerns you've raised. However, we stand by our initial findings and the enforcement of our platform rules.
  To reiterate, your account was disabled due to a direct violation of Section 2F of the PRO Agreement, which clearly prohibits placing opposing positions across PRO/PRO+ accounts. While youve mentioned being unable to manually close a position due to system restrictions, the system still registered your open position at the time your second trade was placed in the opposite direction. This constitutes a clear violation regardless of whether you were able to take action afterward.
  Our team has already provided a detailed trade history and screenshots showing the conflict. This evidence confirms that the violation occurred, and therefore, the enforcement action taken was both appropriate and final.
  We understand this is not the resolution you were hoping for, but our policies are designed to maintain fairness and consistency across our trading community. Further exceptions cannot be made.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  *****************************start="1303" data-end="1306"> Take Profit Trader

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23397097
  
  I am rejecting this response because: i did not control the account anymore. They disabled action on 1 account not letting me close trades. They are a dishonest company and are not telling the truth of the matter. They limit closing trades on the accounts. If anyone is reading this, they have a lot of problems with their platforms and customer service and they are dishonest about their dealings, there are so many other prop firms to use, stay away from this one. Really they are not a honest company.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an eval account and my account did not activate. Never received an invoice or a confirm email that I paid money. No responses from customer service for 2 days until a person named **** hopped on the support chat and said that my account had an error and that I would need to cancel. Once I canceled that they would refund the money. This was on 5/23/25. I immediately did what was requested and it is now 5/29 with zero response. I just want my money back, I don't even care about the response. ***** being scammed From Theo:Hello, upon checking, you had an account creation failure and we apologize for any inconvenience. We will refund you the full amount and you will need to purchase a new test account. Kindly cancel your subscription first so we can then request for the refund: ************************************************************************************************************* **** says: Let me know once its done, I will provide a new account for you

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and sharing your concern.
  We sincerely apologize for the delay in getting back to you. Due to an unusually high volume of support requests, our response times have been longer than normal, and we truly appreciate your patience and understanding.
  Wed like to inform you that our customer support representative, *****, has processed your refund of $105 today, June 2nd. Please note that depending on your banks processing time, the refund may take 510 business days to reflect on your account.
  For your reference, weve attached a screenshot of the refund confirmation along with the transaction ID.
  Again, were very sorry for the inconvenience this has caused and thank you for giving us the opportunity to make it right.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  ******
  Risk Management Team

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a trading account with ******************** on April 21, 2025, and for the first month, everything went fine despite me blowing up the account. At the time of the renewal (5/22/25), which I was glad to do, I contacted TpT through the live chat (only option) and got a fairly clear response from ********* to get a better understanding of that process. Sure enough, my bank account was charged the renewal amount, as scheduled, but my TpT account read 'disabled' (I presumed because I had exceeded my total loss limit, and that I would be 'reinstated' when my renewal fee hit the 'books'. But now it is a week later, the renewal amount paid, and my account remains 'disabled'.The AI-live chat has been useless following the intial conversation with *******, and I have left messages with the *** Florida #, as well as w/***** ******** using the ph# on the BBB website. I think I am entitled to a refund of month two (paid 5/22/25), as my opportunities to trade/pass the test have been greatly reduced, time-wise, due to the lack of access to my PAID account.

  Business Response

  Date: 06/06/2025

  Hi *****,
  
  Thank you for reaching out and for sharing your experience with us. I'm truly sorry to hear about the confusion and the delay you experienced we understand how important timely access is, especially when you're eager to continue trading.
  Weve looked into your account and want to clarify a few things. Youre absolutely right that you were charged for the second month on May 22nd, and your understanding of the reset/renewal process was mostly on point. To confirm: if an account is in a disabled state at the time of a scheduled renewal, the system automatically resets it as part of that payment. However, due to a brief system delay, your reset didn't process as expected and we sincerely apologize for that.
  That said, weve already taken action to make things right. As of today, your refund for the May 22nd renewal has been successfully processed, and a confirmation screenshot has been sent directly to your email. The refund may take ******************************* your bank account depending on your financial institution.
  *****, we appreciate your patience and your willingness to stick with us even after a frustrating experience. We genuinely care about your trading journey and hope this resolution brings some clarity and closure. If you do decide to return in the future, well be here to support you every step of the way.
  If theres anything more we can do for you or if you need help getting restarted, feel free to reach out to our live chat team. Wed love the opportunity to turn this experience around for you.
  
  Warm regards,
  ******
  Risk Management Team

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have held an account with the company, sent over $2k on accounts, and was able to pass. After I passed and was waiting to be moved up to the Pro+, the account froze, and "I broke a Rule". I "" that b/c that is their reason for cutting my account, but the system locked me out and wouldn't let me exit. The support goes round and round for the same thing, but they ask for evidence, but won't help you or look more into it. I keep saying I entered into a trade at 1258 and held onto the same trade until 1801. For people who know about future trading, this isn't a common practice at all. Besides, for coming to an understanding, I'm told this is just on the client to provide them with the wrong information somehow. The Customer support just makes you go around and around and they complain about they have really busy with the same problem but everyone is wrong who has the same issue, and we all need a time machine

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and sharing your concerns with us.
  We understand how frustrating this situation must be, especially after the time and investment youve made with Take Profit Trader. We truly appreciate your patience, and we sincerely apologize for the delays in communication. Due to a high volume of tickets, our response time has been longer than usual, and were very sorry for any inconvenience this has caused.
  After reviewing your account activity, we found that a total of 55 contracts were sold and only 50 were bought back, which left an open short position of 5 contracts in MNQM5. This open position was not closed out by the required time, resulting in a violation of the position management rule.
  While we understand there may have been confusion, especially with trading hours affected by the Memorial Day holiday, our records show the last trade occurred at 12:52 PM ESTprior to market closure. As a reminder, the market closed early on Memorial Day (Monday) at 1:00 PM EST, and reopened later that evening for the next session. These schedule adjustments were communicated via email to all traders in advance.
  Weve attached your position history for your reference to provide full transparency on what occurred.
  At this time, weve not received any widespread reports of system issues from Tradovate, and we are actively monitoring for such cases. When platform-related problems do arise, we are alerted promptly and work quickly to assist all impacted traders.
  Again, we truly regret the experience you've had and appreciate your feedback. Please dont hesitate to reach out if you have any further questionswe're here to support you.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Management Team
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 5 TPT evaluations for $119 a piece 5/22/25 the accounts show active but the level 1 data isnt available for use which allows me to trade. These accounts have just been sitting as Ive reached out 15/20 times to customer service but no response is given. Its frustrating because of course these rebill monthly. And I dont want to get rebilled because I waited on them to set my accounts up properly

  Business Response

  Date: 06/02/2025

  Hi.
  
  Thank you for reaching out and sharing your concern.
  We understand how frustrating this situation must have been, and we sincerely apologize for the delay in responding. We've been experiencing a high volume of support requests, which has led to longer response times than usual. We truly appreciate your patience.
  Were glad to inform you that a representative named **** has already made the necessary adjustments to your accounts. They should now be fully functional and ready for use.
  If you decide not to continue and wish to avoid being charged the monthly subscription fee, you can follow the steps outlined in this article to cancel your subscription:
  *************************************************************************************************************
  We truly appreciate your feedback and understanding, and were here to help with anything else you may need.
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  Mariel
  Risk Management Team