Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  customer support did not resolve my issue. i was billed again another month. i traded again as a result and i only asked if i will be billed again there is no way to cancel subscription of monthly charges on failed test account. customer service not replying so filing a report with bbb

  Business Response

  Date: 05/05/2025

  Thank you for bringing this to our attention, and were sorry to hear about your experience. We understand how frustrating it can be when you're seeking clarity on billing and are unable to reach timely support.
  This is certainly not the level of service we aim to provide, and we apologize for the lack of communication and confusion regarding subscription management. Your feedback has been noted and shared with the appropriate team for internal review. We truly appreciate your patience as we continue working to improve our support process and customer experience.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against TakeProfitTrader due to their unprofessional conduct, failure to respond to multiple inquiries, and delays in processing my account conversions.On April 17, 2025, I passed my first evaluation account and promptly signed and uploaded the required documents, including the Power of Attorney and Trader Contract, expecting my account to be converted to a Pro account. As of April 26, 2025, the account remains stuck in "pending" status with no updates. I have passed a second evaluation, which is similarly stuck in pending status.Between April 18th and 24th, 2025, I made several attempts to contact TakeProfitTrader, most of which were ignored:On April 22/23, I submitted a query through their websites "Contact Us" form, which states a response would be received within 24 hours, requesting an explanation and review of the account status, but received no response.On April 24, 2025, I sent an email asking for status updates and inquiring about the account, which as of today has been ignored.On the same day, I attempted to reach an agent via live chat. The agent, "**** from The Profit Team," introduced herself but ignored me for 30 minutes, providing no assistance.Later, I received an email stating my case was escalated for review, with a promise of expecting an email response by the next business day. No response was *********** a first-time client, I am deeply disappointed by ***'s lack of communication and apparent disregard for their clients. I trade with other firms and account conversions are processed within minutes, it should not take days or weeks. ***'s delays and unresponsiveness have eroded my trust in their ability to serve clients effectively. I am concerned about potential future issues, given their current failure to address basic account setup concerns. I would like an immediate resolution or full refund for both evals and closure of the accounts.

  Customer Answer

  Date: 04/28/2025

  After almost two weeks of trying to reach someone who could get this corrected, Today 04/28th I received an email from someone at TakeProfitTrader apologizing for their error and stating that the bug has been be fixed. They asked to re-sign all of the documents and upon signing they created my accounts and removed the pending status. As of today everything has been corrected and no longer require any assistance.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my account to a Pro level but encountered an error when attempting to submit my contacts, stating that the contracts had expired. For the past week, I've been trying to resolve this issue by sending multiple emails, engaging in live chats with customer service, and submitting several support tickets. Despite these efforts, I have yet to receive a response within the promised 24-hour timeframe. I even located the owner's contact number on the Better Business Bureau (BBB) website and called twice, leaving voice messages, but have received no reply. Now, with AI handling customer service, there is no resolution to my issue.

  Business Response

  Date: 05/05/2025

  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important timely communication and support are, and its clear that we fell short of those expectations in your case.
  This is not the standard of service we strive to provide. Your feedback has been noted and shared with the appropriate team for further review. We truly appreciate your patience and understanding as we work to improve our support process and overall customer experience.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $75 a month for subscriptions that I DO NOT HAVE. I do not use there services any longer , I do not have any active accounts. I regret using them previously because they have my credit card information and continue to charge me . Their customer service is NOT THERE at all. They do not answer emails or phone calls. For 2 months they have charged me $75 a month on the 10th of each month . I will dispute this if I have to and change my Credit card numbers .

  Business Response

  Date: 04/22/2025

  Hi,
  We understand your concern and apologize for any frustration this may have caused.
  Weve reviewed your account and can confirm that the two $75 subscription charges have now been refunded.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, April 14, 2025, at 7 AM, I purchased an evaluation account from the company through their website. The payment was successfully processed, yet my account status continues to show as "pending." Despite my repeated efforts to address this issue, I have not received any assistance or communication from their support ********* are the steps I have taken to seek resolution:Contacted their support team multiple times via the live chat feature on their website.Reached out to them on their social media platforms, including ******** and ********Sent several emails directly to their customer service email address.Unfortunately, I have not received any response or acknowledgment through any of these channels. This lack of customer support is both unprofessional and unacceptable, leaving me with a service I paid for but cannot access.I am deeply dissatisfied with the lack of resolution and communication from **************************.. I expect either immediate activation of my evaluation account or a full refund of my payment.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused. We understand how important timely support and communication are, and it's clear that your expectations were not met in this instance.
  This is not the level of service we aim to provide, and were truly sorry for the impact its had. Your feedback has been shared with our team for internal review and follow-up. We appreciate your patience and understanding as we work to improve our processes and overall customer experience.

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a pro account with TPT on 4/7/25 which means I was approved to finally get deposits of money I had traded for the day within 24hrs as advertised. On 4/8/25 I put in to have my first withdraw and TPT obliged and actually deposited by first withdraw the same day. *** wanted me to go to a Pro + account because of the fact I traded more then 10k in one day and that is one of the rules. Well while waiting on that transition TPT still allowed me to trade on my pro account and I made money as well as requested money daily. 4/9/25 I requested an approved withdraw, on 4/10/25 I requested an approved withdraw and for a site that advertises daily payouts I haven't seen anymore deposits after my very first one. I have been speaking with *** employees via email and no one can tell me why I still not have received my earned payouts. I was told on 4/15/25 that my matter has been escalated up to a manager and usually it takes a manager 8hrs to review a case and if I submitted after 12 it will be the next day. Well it has now been almost 48hrs since my matter was escalated and now almost 3 weeks ever since I put in my withdraw request and have not received any deposits or reasons why there has been no deposits. Even after making a promise that I would contact the BBB TPT has not flinched and seems to not care about me as a consumer. I have looked all over the internet for other cases like mine and have found nothing so hopefully this is a huge misunderstanding, but I don't see how that could be if I'm reaching out daily with no response. It should be illegal to promoted daily payouts and not abide by it.

  Business Response

  Date: 04/22/2025

  Were sorry to hear that you feel mistreated during this process that is never our intention.
  After reviewing your account, we can confirm that all payouts you were eligible for have been processed. Our records show that you received payouts between April 8th and April 21st.

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, I purchased 5 of the largest accounts from **********************. After receiving sign-in credentials from ***, I signed in to my proper broker platform and noticed that the data feed was delayed. I have experienced this issue before and knew to contact customer service. However, it has now been a week and customer service has been completely unresponsive via in-app messenger or direct email. ******* has sent confirmation emails that my concerns were received, but the *** has not addressed the issue. This would be less problematic if they did not charge monthly for this process; since the accounts are not activated with real-time data, no trading can occur, which means the accounts cannot be passed, which means another $1,260 charge is looming in addition to what I've already paid. This is a total incompletion of service on the part of TPT, and a disappointment in their customer service.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this to our attention. We sincerely apologize for the delay in support and the inconvenience you've experienced with the data feed and account access. This is not the level of service we aim to provide, and we completely understand your frustration. Timely access and responsive support are critical, especially when you're working on active accounts, and we regret that we fell short in this instance. Your concern has been escalated to the appropriate team for further review, and we truly appreciate your patience as we work to address the issue.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested two payments from my new *** Pro account which were authorised on 5th and 7th April 2025 I had requested the payments be sent to my ****** account *********************** No payment has been received to date and unable to get response from customer service to find out where my payments have gone I am owed $956

  Customer Answer

  Date: 04/18/2025

  This has now been resolved the payments have been made. The vendor was in touch by email and sorted the problem.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th 2025 my Live funded account was disabled prematurely with a negative balance of ******** bringing my account to a balance of ******. As advertised the max daily drawdown is ******. So my account should not have been liquidated. I reached out to customer service immediately after and still have not received a response, this is extremely frustrating and I feel like I was scammed!Second Issue: April 15th 2025 I received an email stating that my current challenge is liquidated because my subscription is expired! I was never given an option to renew my subscription, its no where on the site , so I dont under stand how this is even possible. Once again , *** reached out to customer service and have yet to receive a response. To was also the last day of my challenge account that wouldve been passed tonight . So how convenient. This company leads with the fact that their customer service is 24 hours which is simply not true. Im brushed off by the useless AI agent. And Im sick of . This is scammy behavior and false advertising at its finest

  Business Response

  Date: 04/21/2025

  Thank you for your message. We understand how important timely support and clarity around platform features are, and we apologize for the delay in response. Your concerns have been noted and escalated to the appropriate team for review. We appreciate your patience as we work through a high volume of inquiries and aim to respond as soon as possible.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23210653
  
  I am rejecting this response because:
  
  I am simply asking to reinstate both of my accounts 
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/30/2025

  Subject: Clarification on Account Activity April 4 and April 15
  Dear ******,
  Thank you for your message. We appreciate the opportunity to clarify the two concerns you raised regarding your account activity on April 4 and April 15.
  
  1. Trailing Drawdown April 4, 2025
  It seems there may have been a misunderstanding regarding the rules applicable to your Pro (Live Funded) Account. The Max ***** Drawdown limit you referenced is a rule that applies only to Test (Challenge) Accounts during the evaluation phase.
  Once a trader transitions to a Pro Account, the applicable risk control is the Trailing Drawdown, which is calculated in real time throughout the trading day. This value adjusts upward based on your highest reached balance and follows your gains. If your account balance falls below the allowed trailing threshold relative to that high, the system automatically disables the account.
  In your case, this is exactly what occurredthe drawdown limit was breached, and the account was disabled in accordance with Section 6 of the signed Trader Agreement.
  
  2. Subscription Status April 15, 2025
  Regarding your second point: subscriptions apply only to Test Accounts. Upon passing a challenge, your subscription is automatically deactivated and replaced by a Pro Account.
  If you wish to begin a new challenge in the future, this requires starting a new subscription manually. Your account was not arbitrarily closedit was deactivated at the end of the subscription term, which is the intended behavior once a Test Account is successfully completed.
  
  3. Support Accessibility
  We regret any delays or miscommunication you may have experienced while trying to contact us. While our AI assistant helps streamline inquiries, our human support team is always available and working to respond in a timely manner. Your feedback is valuable and will be used to improve the experience.
  
  Summary
  Your Pro Account was disabled due to a verified Trailing Drawdown breach.
  Your Test Account subscription expired as intended after successful completion.
  No system error or malfunction occurred in either scenario.
  If you would like to review your trading data or begin a new evaluation, we are happy to assist.
  Best regards,
  ****** *********
  Risk *************start="2557" data-end="2560"> TakeProfitTrader

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposed to get PRO/funded accoutn on Last 04/11. Still didnt get it. My issue isnt just about getting an account. I do understand there can be major outage/issue. However- Im completely ghosted out. Must have reached out ***** times to their chat. Sent emails. Absolutely no response/acknowledgement. Used to recommend to all my friends. Have completely lost trust and confidence now!

  Business Response

  Date: 04/21/2025

  Thank you for reaching out. We sincerely apologize for the lack of communication you've experiencedthats not the level of support we aim to provide. We understand your frustration and appreciate your patience. Please rest assured that our team is reviewing all outstanding cases, and well ensure your concerns are addressed as quickly as possible.