Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a trading account contest called no fee 30 meaning if you pass total price is ****** which I paid. if you pass normally you would pay another ****** to activate it ' I did pass and trying to contact them to get turned on I hit purchase buttons off ****** 2 times 1 on ****** 1 on my credit card I contacted them and finally got an answer I am older and make computer mistakes ***** ****** To: Takeprofittrader Fri, Apr 11 at 10:54 AM Message Body **** **** says: I've escalated your case to our manager for refund processing. The refund will be credited to your account within a few days, depending on your chosen payment method. Our manager will reach out to you as soon as the refund is complete. Thank you for your patience.Hello have not heard back on my ****** credit also my card got charged 130 also because i am old and make mistakes so i need 2 credits ty *** an email from ******** yesterday how can he help I answered and no answer back

  Business Response

  Date: 04/21/2025

  Thank you for your message, and we understand how accidental duplicate payments can be frustrating. Weve reviewed your ticket and can confirm that your case has been escalated for further review. Refunds, when approved, are processed back to the original payment method and can take a few business days depending on your provider. We appreciate your patience and recommend keeping an eye on your inbox for updates from our support team.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account and had it liquidated at approximately the same time every day without any recourse. This has happened 8 times now

  Business Response

  Date: 04/21/2025

  Thank you for your message. We understand how concerning it is to see repeated account liquidations, and we appreciate you bringing this to our attention. While we cant speak to the specifics of your account here, our team is available to review your case furtherplease ensure youve submitted a support ticket with all relevant details. Were here to help clarify what may be happening and guide you toward a resolution.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd, 2024, I purchased a $50K account. The following day, I was unexpectedly charged an additional $119 for another $50K accountone that had been disabled a month prior. I contacted customer service and provided the requested screenshots of my bank transactions and dashboard. The representative confirmed it appeared to be a system glitch, where I was mistakenly billed for a disabled account, and submitted a ticket for review.Then, on Saturday, April 5th, I was charged twice for two separate resetseven though services arent even supposed to operate on Saturdays, and I didnt request any resets. I reached out again on Sunday, but I still havent received any updates or confirmation that the issue has been ************ today, April 14th, 2025, I was charged again for another $50K account I didnt purchase. While waiting in the support queue for assistance, my place in line just disappeared with no explanation.I genuinely enjoy trading with your platform, but unexpected charges for services I never requested or unauthorized are not acceptable. I dont believe Im being unreasonableI'm simply asking for transparency, support, and a resolution to this ongoing billing issue.

  Business Response

  Date: 04/21/2025

  We appreciate you bringing this to our attention and understand how unexpected charges can be frustrating. Please note that all billing is processed automatically based on user activity and subscription status, and our team investigates any reported discrepancies thoroughly. If youve submitted the requested documentation, it will be reviewed in the order received, and a support agent will follow up with you directly. We value your business and appreciate your patience as we work through your ticket.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a billing issue with my account for a few days now and I have tried tirelessly to contact customer support and have yet to reach someone. It is clearly stated on their website customer support hours are 24/7. Had I know it would be this hard to speak to someone when a problem arised I would have avoid them.

  Business Response

  Date: 04/21/2025

  Were sorry to hear about your experience and understand how delays in support can be frustrating. While our team works to respond as quickly as possible, response times may vary depending on ticket volume. We appreciate your patience and encourage you to reply to your open support ticket so we can assist you directly.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company specializes in funding Futures Traders. I started two funding tests, I completed both of them simultaneously on April 9th, 2025. However, only one of them was funded, and when I contacted support I was advised that they were taking a little longer on the second one. I decided to keep on using this acct to keep practicing and await the funding. there was a market event and the profits were lost, but I did meet their requirements on the original funding.

  Business Response

  Date: 04/21/2025

  We understand your concern and appreciate you reaching out. Please note that funded account activations are reviewed individually and must meet all qualification requirements at the time of processing. If you have questions about a specific account or would like us to take another look, we encourage you to reply directly to your most recent support ticket so our team can review and respond accordingly.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is non existence have not heard back from them in a couple days now!!!!!!!!! I also passed my eval and its been a few days and still have not being able to activate my pro account

  Business Response

  Date: 04/21/2025

  We apologize for the delay and understand your frustration. While funded account activations are typically processed quickly, occasional delays can happen due to system or queue-related factors. We appreciate your patience and are working to improve support response times moving forward.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product that had a monthly subscription model. The renewal date as claimed through their portal was 4/3. Instead I was charged for the next month on 4/2 at 4a. I didn't have a chance to cancel that morning. I know that if you cancel before your renewal date they will close your account, they will not let you use the product for the remainder of your paid for period. At any rate, I have tried to contact them 3 times and you can see through their trust pilot reviews that MANY people have had the same experience in the last few weeks. ****************************************************************** At any rate, they have charged me for another month $119 and I since I have cancelled I not only have not received any contact or refund, but I also don't have access to the product I have paid for. At the very least I would like a response. It has been 10 days since I have first contacted them. This is poor business practice and I don't believe for my sake and the others that are being ignored that they should have a A+ rating so proudly displayed...Thank you for any help you can provide. I respect the BBB and what they do to keep businesses honest.

  Business Response

  Date: 04/20/2025

  Thank you for taking the time to share your feedback.
  
  
  Were sorry to hear about your experience and would like to clarify a few key points to ensure full transparency:
  
  
  Subscription renewals are processed monthly and typically occur at the same time of day and calendar date as the original purchase. For example, if a subscription begins at 4:00 AM on the 2nd of a month, it will renew at 4:00 AM on the 2nd of the following month.
  
  
  When a customer cancels a subscription, access continues through the end of the current billing period. Cancellation does not result in immediate loss of access.
  
  
  In your case, you reached out to our support team via live chat on Monday, April 7 at 11:00 PM, and received a response on Thursday, April 10 at 4:00 AM. We sincerely apologize for the delay. Due to a recent surge in new customers, our response times have been impacted. This is not the level of service we aim to provide, and we are actively expanding our support team to better manage the growing volume.
  
  
  **** also asked you to provide your ****** email so we can issue a refund for the renewal charge.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23197141
  
  I am rejecting this response because:

  This is incorrect. As provided in the response, my account has been disabled since cancelation. I have not been able to use this account since.

  I responded to the email requesting the ****** account to provide a refund to, in this case ********************** (the original account used to make the purchase) on April 18th, 2025. I have yet to receive a response **************************************************************************************************************************************************** the email. I will wait to hear back.

  Sincerely,
  
  *** *****

  Business Response

  Date: 04/30/2025

  Hello,
  Wed like to confirm that you have been refunded for the recent renewal. We sincerely apologize for any inconvenience this may have caused.
  If you have any further questions or need assistance with anything else, feel free to reach out.
  Best regards,
  Patrik ******************start="354" data-end="357"> TakeProfitTrader

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two accounts involved:1. I have paid company for a test account and this has not been made live.2. Additionally I have paid for a test account and have passed this test account and this account is stuck in limbo also.I have emailed and also used their contact page at least a dozen times and get no sensible response. I am being ignored.I notice they are still taking on new customers and payments.I have no theory as to why I am being failed.

  Business Response

  Date: 04/20/2025

  Hi,
  Thank you for reaching out.
  We can confirm that you have been refunded for the test account that was not created. Regarding your Pro account, it has been successfully activated and is ready for use.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TakeProfitTrader regarding their failure to provide the custom risk settings feature they committed to offer. As a trader relying on precise risk management, I was explicitly assured by TakeProfitTrader support that I could set custom Daily Loss Limits and Daily Profit Targets on my Pro account. This feature is critical to protecting my trading capital and managing risk effectively.Despite their assurances, I have been unable to save any custom risk settings on my account. Every attempt to update these settings results in the page becoming unresponsive, leaving the default settings unchanged. This technical failure has directly led to substantial account resets and closures. As a result, I have incurred significant financial damages, specifically $20,100 in Pro account resets and an additional $4,700 in test resets, totaling $24,800 in losses that are directly attributable to this ************** seek a resolution, I initially contacted TakeProfitTrader support with a detailed email outlining the issues I encountered, including the inability to modify my risk settings and the discrepancy between what was promised and what was actually provided. I also attached video proof demonstrating that the risk settings fail to save and included correspondence from Tradovate support, which confirmed that TakeProfitTrader had purposefully configured their system to disable this feature. Unfortunately, I have been ignored for over 24 hours since sending this detailed email.The dispute centers on the businesss failure to deliver a vital risk management tool, the conflicting information provided by their support team, and the resulting financial harm caused by these disruptions.

  Customer Answer

  Date: 04/14/2025

  Hello, recent concerning communications with TakeProfitTrader support and management. I seek immediate and further help. Attatched is the email I recieved.
  
  I believe the response I received is highly problematic. The email dismisses my experience by asserting there are "no issues" with my account, ignoring the documented financial losses and detailed evidence I submitted. Instead of addressing my concerns, it downplays the severity of the situation by stating that the problem is simply due to the disabled risk settings feature, which they claim was turned off because it caused wrongful liquidations when interpreted by Tradovates backend. This not only shifts responsibility away from their own system but also conflicts with earlier guidance I received from their support team, which assured me that custom risk settings should be available.
  Furthermore, the response fails to account for the substantial monetary losses I incurredspecifically, $20,100 in Pro account resets and $4,700 in test resets. There is no acknowledgment or discussion regarding how these losses resulted from the malfunctioning risk settings, nor is there any indication of steps to address or compensate for this damage. Instead, the email abruptly concludes that there is nothing they can do, offering a generic apology that lacks both empathy and a clear resolution path.
  Additionally, by not providing any details or timeline for when this issue will be fixed, or how similar issues may be prevented in the future, the response disregards my fundamental concerns about the reliability and transparency of their service. Overall, the response appears to sidestep the real problems I have raised and fails to provide a satisfactory explanation or any meaningful recourse regarding the financial and operational issues I have experienced.

  Customer Answer

  Date: 04/14/2025

  Attached are additional correspondence I deem necessary to the case.

  Business Response

  Date: 04/22/2025

  The custom risk settings feature is currently disabled due to a technical issue.
  That said, customers are still fully able to manage their risk using traditional tools such as stop losses, limit orders, bracket orders, and ATM strategies.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23195992
  
  I must respectfully reject TakeProfitTraders response to the BBB as unsatisfactory for the following reasons:
  
  Promised Feature vs. Traditional ***************start="160" data-end="163"> I was explicitly told custom daily loss and profit limits would be available on my Pro account. Stop-losses, limit orders, bracket orders, and ATM strategies are generic order typesthey do not enforce an account-wide, aggregate daily drawdown cap. Those traditional tools cannot replicate the precise, system-enforced limits I was promised and relied upon.
  
  Failure to Acknowledge or ***********************start="572" data-end="575"> Their statement does nothing to address the $24,800 in losses I incurred due to my reliance on the advertised feature. There is no offer of compensation, refund, or any concrete plan to restore or reimburse those funds.
  
  No Timeline or Commitment to *************start="839" data-end="842"> Claiming the feature is disabled due to a technical issue without providing an expected resolution date or interim remedies leaves meand other usersuncertain how or when we can regain this critical protection.
  
  Continued ***************************start="1095" data-end="1098"> By suggesting alternative risk-management tools, they ignore that their own marketing and support previously assured me the custom limits existed. This shifts focus away from their misrepresentation rather than correcting it.
  For these reasons, I cannot accept their response as resolving my dispute. It neither restores the functionality I contracted for nor addresses the financial and operational harm Ive suffered.
  
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 04/30/2025

  Dear Mr. ****************** you for your feedback and for taking the time to raise your concerns.
  We have thoroughly reviewed both your BBB statement and the signed Trader Agreement dated May 30, 2024. After careful examination, we would like to clarify the following key points regarding the dispute:
  
  Regarding Custom Daily Loss and Profit Limits
  We acknowledge your reference to system-enforced daily limits that would automatically restrict account activity based on customized thresholds. While our PRO Account Guidelines do enforce predefined daily loss and drawdown limitsas clearly outlined in Section 6 of the agreementthere is no clause or commitment in the 26-page signed agreement that guarantees or references a user-configurable, system-enforced daily stop loss or profit cap beyond the standard ones.
  The agreement specifies:
  "Your Net Profit and Loss cannot hit or exceed the above limits... In the event that any of these rules are violated, your positions will be automatically cancelled by TakeProfit staff, and your account will be terminated."
  Furthermore, the only automated enforcement explicitly referenced in the agreement applies to the $10,000 daily profit lock for PRO accounts, as described in the Account Limitations subsection. No feature allowing traders to set personal limits was promised or contractually guaranteed.
  
  Regarding Financial Loss and Compensation
  We understand the significant impact of trading losses and sympathize with the frustration such outcomes can bring. However, TakeProfitTrader does not assume responsibility for financial losses incurred through trading activity that complies with the terms of the agreement. The agreement clearly outlines that the trader assumes all risk associated with software, strategy, and execution.
  "TRADER accepts full liability involving the use of the Software except as specifically provided herein."
  Unfortunately, no clause exists in the agreement that would obligate TakeProfitTrader to refund or compensate for losses resulting from reliance on functionality not stipulated in the contract.
  
  ?? On the Mentioned Technical Issue
  You referenced our response noting that a feature was disabled due to a technical issue. This referred to internal testing of expanded risk parameters that have not yet been launched or publicly advertised as available, nor included in any trader agreements. We regret any confusion if informal communication implied otherwise and we are actively reviewing how future communications are framed to avoid similar misunderstandings.
  
  Summary
  The contract does not include the feature you described.
  The platform does include standard risk tools and enforcement mechanisms (drawdown, daily loss/profit limits).
  No compensation is contractually due under the agreement based on the situation presented.
  That said, we value all traders who work with our platform, and your concerns have been shared internally to ensure our marketing and support communications remain fully aligned with our service agreements.
  We appreciate your engagement and transparency, and we wish you the very best in your future trading endeavors.
  

  Sincerely,
  Patrik
  ******************start="3544" data-end="3547"> TakeProfitTrader

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23195992
  
  I am rejecting this response because:
  
  Thank you for your detailed review of my complaint. However, I must clarify three critical points that remain unaddressed:
  First, Tradovates platform natively provides fully configurable, system-enforced daily loss and profit caps for every user. These built-in controls automatically restrict trading once the thresholds are met. They are not advanced or internal testing featuresthey are part of the standard Tradovate offering.
  Second, I chose TakeProfitTraders *********** specifically to gain seamless access to those exact Tradovate risk controls under your management umbrella. In my initial discussions with Agent ********, I was explicitly told I would have the ability to set custom daily loss and profit limits through your Pro account interface. Based on those assurances, I relied on your service rather than opening a standalone Tradovate account.
  Finally, your recent response attempts to reframe this paid feature as never promised in writing. But neither contractual silence nor broad risk-assumption clauses can erase the repeated verbal assurances, your platforms prior behavior, or the substantial losses I incurred when the feature was disabled without notice. Withholding compensation or a genuine remediation plan under these circumstances is neither fair nor consistent with your representations.
  I remain open to an amicable resolution, but I expect TakeProfitTrader to honor the risk-management feature it sold meeither by restoring the customizable caps immediately or by providing appropriate compensation for the losses I suffered due to its removal.
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 05/06/2025

  Referring to Tradovate Support's email, TakeProfitTrader explicitly "opted-out of using a default feature", implying conscious decision making towards removing this feature. Claiming that "there is no clause or commitment in the 26-page signed agreement that guarantees or references a user-configurable, system-enforced daily stop loss or profit cap beyond the standard ones," does not protect TakeProfitTrader from this fact. ALL Tradovate accounts have this feature by default. There WAS a standard feature, It was disabled via OPT OUT by TakeProfitTrader decision, TakeProfitTrader did NOT relay this information to the consumers, and there should be nothing in "26 page signed agreement" protecting them from this fact. At best, this behavior is suspicious. At worst, it is fraudulent. 
  
  Now imagine this in a different context: A consumer goes to a dealership to purchase a car for delivery, and the dealer promises them a fully functional car. However, upon delivery, the owner finds that the steering wheel is missing. They go to the dealership to complain, and they state, "There is nothing in our contract promising a functioning car beyond the standard features." It would seem very strange, no? Cars have steering wheels by default, it is how you maneuver the car. Tradovate accounts have user-defined risk parameters by default, it allows their users to protect themselves better and more consistently than the other proposed "standard features" as TakeProfitTrader calls them.
  
  This is not a debate about features, it is a simple matter. 
  
  a) Tradovate accounts come with certain features, like user defined risk parameters, by default. This was confirmed by Tradovate Support. I ONLY PURCHASED A TRADOVATE ACCOUNT THROUGH ********************** BECAUSE I EXPECTED THIS DEFAULT FEATURE TO BE ENABLED. I EXPECTED IT, LOGICALLY, BECAUSE THE COMPANY FAILED TO ALERT CONSUMERS TO ANY CHANGE TO THEIR ACCOUNTS.
  b) TakeProfitTrader opted-out of allowing their consumers from using a default feature, as confirmed by Tradovate Support, and DID NOT alert the consumer.
  c) TakeProfitTrader is trying to defend themselves from these actions by claiming that they "do not promise" these features, when, in fact, they do. They promise a Tradovate account, without alerting to this glaring problem.
  d) They are refusing an amicable solution. The company is able to help me, but the won't by choice, and are claiming a lack of obligation to do so.
  e) In *******, a company is obligated to adhere to the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). ****** prohibits businesses from engaging in unfair, deceptive, or unconscionable practices in trade or commerce. 
  
  It should also be noted how the company is now fighting tooth and nail to escape responisibliy for damages caused. They claimed they would be "happy to help", but suddenly the only response their company can offer is that there is "nothing they can do". This is simply not true. A company does NOT have to be OBLIGATED to see when one of their consumers has been wronged or manipulated. It is up to the company to take that step, and so far TakeProfitTrader is falling short. I will continue to demand  REASONABLE compensation until this matter is resolved.

  Business Response

  Date: 05/13/2025

  Dear Mr. ********************** you for taking the time to follow up and provide further clarification.
  
  We truly understand how important risk management is to your trading strategy, and we acknowledge your disappointment regarding the expectations around customizable risk settings. However, after a thorough internal review, our position on this matter remains unchanged.
  
  To clarify once again, while our accounts are equipped with built-in rules and safeguardsincluding specific drawdown and daily risk limitsthere is currently no active feature that allows traders to customize or automate these limits on a per-account basis. Although there may have been some confusion during past conversations, this function was not part of the trading package or agreement at the time of your enrollment.
  
  We also recognize your concern about the losses tied to this issue. However, trading always involves risk, and decisions made during live market conditions ultimately fall within the traders responsibility. Our system did not malfunction or break any agreed-upon terms that would warrant a financial reimbursement.
  
  Lastly, the internal development of new features, such as expanded risk tools, is ongoing but has not been released or promised as part of your account. We understand your concern about communication and are working to improve how upcoming features are discussed prior to official availability.
  
  While we regret that this experience has been frustrating, we believe weve provided a fair and transparent response, and were unable to offer compensation based on the circumstances presented.
  
  Thank you again for your time, and we wish you the best in your future trading efforts.
  
  
  Warm regards,
  ***************start="1890" data-end="1893"> ******************start="1902" data-end="1905"> TakeProfitTrader

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted them regarding this issue on April 7th. I received no response on that day. I reached out again on April 8th, and received the following; "Hi there! Its Catharina from The Profit team. Please be advised we're currently experiencing a higher volume of chats, so our response time might be a bit slower than usual. I understand that youre looking for assistance, and I really appreciate your patience while we work through this. Please feel free to share any concerns, and Ill get back to you as soon as I can, either through chat if you're still available, or by email. Thanks for your understanding!" I explained things to Catharina. The issue was that when I purchased the test account, I entered a discount code but was still charged the full amount. Her response was as follows;"In this case we can refund 30% and add the promo code to account ********************************." (account number removed for privacy reasons). The promo code was to give me 30% off of the original price as well as remove the activation fee if I passed the test account. With her response, I expressed gratitude as I assumed I got a resolution. I received this response;"No worries, it is a pleasure to help you ;) I've escalated your case to our manager for refund processing. The refund will be credited to your account within a few days, depending on your chosen payment method. Our manager will reach out to you as soon as the refund is complete. Thank you for your patience."I passed the test account the next day on April 9th and nothing has been done to resolve my issue. I have reached out to them daily with no response. I emailed ********************************** on 4/10 and I have gotten no response to my email or my numerous attempts to chat. I have missed 2 days of trading because of this. **************** with this company IS NOT 24/5. I get being backed up but 2 days with no response is insane. You can't claim 24/5 customer service and just ignore customers for days.

  Business Response

  Date: 04/20/2025

  Hi,
  Were sorry if your experience with our support team felt below expectations.
  After reviewing your case, we can confirm that the refund amount you were eligible for has already been processed and credited back to you.