Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had delayed data for 5 business days now and they won't respond to emails at all or live chat. I had this same exact issue last year in October. It appears they do NOT pay their data fees to Tradovate. I have to charge back all purchases now because the "product" they sell does not work and no one will respond to a email or live chat.They also have NO phone number.

  Business Response

  Date: 04/18/2025

  We sincerely apologize for the delay in support thats not the experience we aim to provide, and we understand your frustration.
  
  However, we must firmly clarify that your claim regarding unpaid data fees is incorrect. All data services are fully active, and our agreements with ********* and other third-party providers are in good standing. There is no scenario in which a lack of payment on our end would cause the type of issue youre describing, and we can confidently say that the data feeds are functioning as expected.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for three new trading accounts on 3/22/2025, but never received them. Tried to contact the business multiple times via chat and email (on 3/22, 3/25, 3/29, and 04/01), but received either no response or an automated response ("We are currently offline. Our Agents will reply to you by email once they are back.") and no follow-up (ticket #******). The business doesn't provide a contact phone number so there's no other way of contacting them. Not being able to get a response about services that were paid for but not provided in almost two weeks is simply unacceptable.

  Business Response

  Date: 04/18/2025

  We sincerely apologize for the delay in responding to your inquiries and for the frustration this has caused. After reviewing your case, we can confirm that your accounts were successfully created shortly after purchase, and access details were delivered to the email address on file. Its possible these messages were filtered or missed. While we understand the delay in support was disappointing, the services you paid for were provided as intended.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23159207
  
  I am rejecting this response because:

  - it is simply not true. 

  Not only the details were not delivered over the email, I also checked my dashboard on TakeProfitTrader website, and my Tradovate account. Those three accounts are nowhere to be found. I'm a long time customer of ********************** and find this response insulting. 

  If you insist on the fact that accounts were created and delivered to me, please show any proof of that: at least, indicate the account numbers. I'm happy to provide screenshots of my TPT dashboard and tradovate, and there are no accounts that were created on that date (screenshots and pdf printouts are attached to this response).
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/24/2025

  You were absolutely right. At first glance, everything appeared to be in order, but after a closer review with our tech team, weve confirmed that the accounts were not successfully created.
  
  We sincerely apologize for this error. As of today, weve refunded you for 3 x $105. Well also be adding a free Evaluation Test as a small gesture to make up for the inconvenience.
  
  Thank you for your feedback, and again, our sincere apologies for what happened. We truly hope youll choose to continue with us.
  
  Best regards,
  Patrik
  Risk Team Take Profit Trader

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive the refund and I hope they will be able to improve the response time and service level in the future.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The biggest issue with this company is that they have been mostly unresponsive. When they did respond, they referenced the wrong transaction, and I have been unable to get in touch with them again despite repeated attempts. I have proof of funds that left my account and went to this company despite being told otherwise. I am severely disappointed with the level of service I am receiving. I also attempted to redeem my "rewards," and that account was also not activated. I have documentation with dollar amounts and dates for all of my grievances.

  Business Response

  Date: 04/21/2025

  We understand your frustration and apologize for the lack of timely communication. While we strive to respond to all inquiries as quickly as possible, delays can occasionally occur during periods of high volume. We've reviewed your support history and responded accordingly based on the information available to us at the time. If you believe there are outstanding issues, we encourage you to reply directly to your most recent support ticket with any relevant documentation so our team can take another look.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23157299
  
  I am rejecting this response because: I have replied directly to the last support conversation and provided proof of payment. I have also provided proof of payment in my documentation with the BBB. I understand high call volume but I have continuously provided documentation only to be ignored and told to repeat the same broken process.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/24/2025

  You were already refunded $105 for the subscription fee on April 9. Since you did not cancel your subscription, I have also refunded the $105 transaction that was charged on 4/23. I have now cancelled your subscription as well. I apologize for the negative experience you have had with TakeProfitTrader. I am closing this case here.
  /Patrik, TakeProfitTrader

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. The date of the issue is 4/2/2025. I have spent over $10,000 with this firm and never received a dime. Finally, I reach a point to where I am making money and they want to make fraudulent closures of my accounts despite having records that I know will clearly prove that I was indeed not hedging my accounts. Truly despicable how they can take so much money and I understand Im in the wrong but as soon as I reach a point of getting money myself they want to make false claims and close 4 accounts with over $8000 in value across them. They ignore every chat request I open despite over 10 tries to contact them, they stopped replying to my emails after asking for further clarification which I gave. I did not break any rules and the data would show that. The business clearly wants take this money from me which is truly sickening. I have attached a couple pictures of trades, and other things to show I abide by the rules. I need all of the accounts restored to the point they were at before being disabled, and my payout to be processed. I had 4 pro accounts that were wrongfully closed including, TAKEPROFITPRO4765776, TAKEPROFITPRO4905169, TAKEPROFITPRO4975903, and TAKEPROFITPRO4315614.

  Business Response

  Date: 04/20/2025

  Hi,
  We are writing to inform you that your accounts **********************************, TAKEPROFITPRO4905169, TAKEPROFITPRO4975903, and TAKEPROFITPRO4315614 have been disabled, and all profits on these accounts have been forfeited due to trading activity against each other.
  As per the PRO Agreement, Section 2F, this practice is strictly prohibited:
  "It is strictly forbidden to trade PRO/PRO+ accounts against each other, meaning having open positions at the same time in different directions on the same or related products. Violation of this rule will result in the immediate liquidation of PRO/PRO+ accounts and forfeiture of all profits."
  Due to this violation, we have taken the necessary actions as outlined in our policy.
  If you have any further questions, youre welcome to reach out to support with your account details, but please note that this decision is in accordance with our terms and is final.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 25th and 26th there was an error that occurred that caused all my Pro account to be liquidated. I couldnt grab the error on a screen recording to send a copy of that video to the support team. I then connected with platform (Tradovate) that they use to tell them about the issue.On Mar 26th, I submitted a ticket and expected a resolution by EOD April 1st per their estimated resolution time. On March 28th I followed up with Rhayan and was told (Manager) was reviewing my case. At the time there was no resolution. On March 31st, I than followed up again and the Take Profit Team simply stopped responding. I have multiple screenshots of conversations where NO ONE on support got back to me. April 1st, I received an email from stating they accepted there was an issue the 25th and that if I still needed help, to reach out to the support team. You can understand the confusion here in that my case was supposed to be under review. This revealed that there was a disconnect somewhere internally with them. On April 1st I followed up again, multiple times. There was an issue with Tradovate (their 3rd party). I submitted everything requested and later on confirmed that there was no longer an issue. During ALL emails, I inquired multiple times about my lost account being reactivated and the account balance adjusted prior to the issue. On April 1st l followed up via email and multiple times and have not received a response. My account balance was almost ***** on drawdown prior to error plus the 119 | paid per account (5) plus all the resets. They acknowledge they had an issue and they just dont want to be responsible for it. I didnt do anything wrong on my side and I am paying the price for something I had no control over the loss of my profits on all of the accounts which then lead to liquidation.

  Business Response

  Date: 04/20/2025

  We would like to reiterate that this matter has already been reviewed and addressed by our support team.
  
  
  The reported issue occurred on March 25, 2025, between 8:30 AM CT and 9:24 AM CT. During this time, you did not incur any lossesin fact, your trading activity showed a profit of $22.25.
  
  
  Your account(s) were later disabled due to a Drawdown Limit violation on March 26, 2025, which is unrelated to the temporary issue experienced the previous day. This rule breach is clearly outlined in the Pro Account Agreement, and system enforcement was functioning as intended.
  
  
  As such, there is no basis for account reinstatement or reimbursement.
  
  
  If you have any additional questions, our Live Chat Support Team is available and happy to assist. We wish you continued success on your trading journey.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  I have been having issues with the platform Tradovate and they have acknowledge it and referred me to speak to take profit trader. 

  
  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/22/2025

  We understand that Tradovate acknowledged a platform issue and referred you to us.
  
  When you reached out to our support team, we reviewed your account and our customer support team explained that the issue on March 25, 2025 (between 8:30 AM and 9:24 AM CT), was not related to the reason your account was disabled.
  
  To clarify again: during that time, your account did not experience any lossesin fact, it showed a profit of $22.25.
  
  The reason your account was disabled is because the drawdown limit was exceeded on March 26, 2025. This occurred the day after the Tradovate issue and was not connected to that incident.
  
  If you have any further questions or would like us to walk through the details again, we're happy to help.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  I am writing in regard to my recent claim against TakeProfit Trader, specifically concerning the abrupt closure of my trading accounts and the denial of payment for profits that I earned in good faith. I want to express that I already explained the actions that led to this situation and have already issued a formal apology to the company for the misunderstanding and any mistakes I may have made.
  
  
  Despite my efforts to resolve this matter amicably, including numerous attempts to reach out, I have received no response or acknowledgment from the company. This lack of communication is extremely discouraging, especially considering that I have been a loyal customer and have invested over $5,000 into their services.
  
  
  I am currently owed $9,843.75 in profits from five Pro accounts that I managed diligently and within the trading guidelines. I believe these funds were earned fairly, and it is unjust to withhold them without clear justification or dialogue. The decision to permanently ban my account and deny paymentdespite my acknowledgment of the issue and willingness to cooperatefeels excessively punitive and without due process.
  
  
  I would respectfully request that my account be reactivated and the ban lifted. I also request that the $9,843.75 in profits be paid as owed. Furthermore, I would like the opportunity to speak directly with **** from the TakeProfit Trader team, who I believe can assist in finding a resolution to this matter.
  
  
  I am committed to resolving this situation in a respectful and professional manner and hope that TakeProfit Trader will do the same by re-engaging in open communication with me.
  
  
  Thank you for your time and attention to this matter.
  
  

  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/30/2025

  Dear **************************** you for your continued communication and for expressing your desire to resolve this matter in a professional and respectful way.
  We have carefully reviewed your concerns, the trading history associated with your accounts, and the full context around the incident that led to the closure of your trading privileges.
  

  1. Account Termination Clarification
  Your accounts were permanently deactivated following a verified violation of the Trader Agreementspecifically, the submission of falsified email correspondence purporting to be from ********* regarding your trading status. This was confirmed through our internal review process.
  Falsification of documentation, especially involving a third-party trading platform, constitutes fraudulent behavior under Section 14.H of the signed agreement. As such, this breach provides full legal and contractual grounds for immediate termination of all associated accounts and forfeiture of any pending payouts.
  
  2. Our Commitment to Fairness
  We want to emphasize that TakeProfitTrader always fulfills payout obligations in full whenever a trader is rightfully entitled under the terms of our agreement. This principle applies consistentlyregardless of account size or **********************.
  However, in this case, the trading accounts were invalidated not because of a trading error, but due to the submission of deliberately falsified information, which directly violates the trust and operational integrity of our program.
  
  3. Communication and Due Process
  We acknowledge your previous apology and your expressed willingness to resolve the matter. We appreciate your tone and your history as a committed trader.
  That said, actions involving falsified documents leave us with limited flexibility. Our responsibility is not only to individual traders, but also to the broader trading community we serveensuring that all participants are held to the same standard of honesty and compliance.
  
  Final Position
  The decision to close your accounts was based on clear, documented breach of agreement.
  No profits are due for accounts terminated under grounds of falsified documentation.
  We sincerely regret that this situation occurred, but we must stand by our policy in order to protect the integrity of the platform.
  We truly wish you the best in your future endeavors and thank you again for your prior engagement with our platform.
  Sincerely,
  Patrik
  ******************start="2755" data-end="2758"> TakeProfitTrader

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  Dear Patrik,
  
  
  Thank you for your response.
  
  
  I would like to make it absolutely clear that I did not submit any falsified documents myself. Which was more meant to get some kind of notice from the support because no one was responding to any of my concerns. I stated before that I wasnt the one with the idea to do what was done. The emails in question were shared in good faith and based on my direct communication and experience with the Tradovate platform, which itself confirmed several issues related to order execution and delays in closing positions. These are technical matters that can and should be verified independently.
  
  
  I chose to wait for your response out of professionalism and respect for the process, even though I had every right to request a withdrawal before filing any formal complaint. Which would have been approved. My intention has always been to resolve this matter in a transparent and responsible manner.
  
  
  The profits I generated were the result of legitimate trading activity. I have invested over $5,000 into your platform, and this situation is not just disappointing but deeply concerning. Its also worth noting that I am not the only trader who has experienced similar treatmentthere are multiple public cases that echo the same issues.
  
  
  I have acted with integrity throughout this process, and I respectfully request a fair reassessment of this situation. Withholding legitimate profits based on an unsubstantiated accusation is not only unjust but also damages the credibility of your platform.
  
  
  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/30/2025

  Dear **************************** you for your message.
  We refer you to our previous response, which fully outlines our position on this matter. As such, we consider the case closed and will not be providing further commentary.
  Best regards,
  Patrik
  ******************start="406" data-end="409"> TakeProfitTrader

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TakeProfitTrader,Seems to have deliberately deployed a faulty customer service response chat, that will either close inquiries prior to company response, indefinitely display "can't load messages" error, or close chats with out a confirmation email. The several complaints here about the exact nature/environment of ***'s customer service is evident. It is purposeful in an attempt to deter customer contact. My first Day as a Customer with the firm was Friday, where the initial account purchased couldn't be activated. Identifying bugs in the **** There after the account that was successfully activated, experienced data freezes(not uncommon with 3rd party Tradovate), that prevented me from manage trades that are open. This happened several times to the extent a positive account balance ended negative and liquidating the account.After contacting customer service i waited 14 hours for a reply, only for the impatient agent to close the chat after my not replying within 10 minutes. This is the nature of the inept customer service. No Customer Should wait more than half a day for a reply, and then have their time disrespected by the chat being closed.The technical issues are just that, technical. However, coupled with insincere, and unprofessional customer service is unacceptable and should be inquired about by the proper State Departments in *******. When in ****************** there is ZERO room for inadequate customer service means of contact.Companies offering 3rd party products, but not willing to take a portion of the liability should be regulated to do so in order to protect the consumer.

  Customer Answer

  Date: 04/01/2025

  The company has come to an agreed upon. resolution. And has made Guarantees, that the **************** experience will be made sufficient.

  Business Response

  Date: 04/15/2025

  Mr. ******** complaint is based off a third party data problem, which they have stated that there was no delays in customers data. The customer service complaint is valid and should not have happened. We apologize for this inconvenience due to a large increase in customers. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23142117
  
  I am rejecting this response because: There is no company in ******* can offer a 3rd party product and hold zero liability. My IPhone has ******* Parts. If I experience issues I have no legal means to contact *******! Naturally we would contact The Store we bought it From, *****/BestBuy Etc. This is a common sense thing of which Ill win in any court room in *******. The person who responded should be able to furnish the date and time of contact with Tradovate where they were explicitly told that the issue was on their behalf. This is also an admission that I did indeed have issues, where as before I was told I didnt and I caused the issues myself. Now the company has stated theyve contacted Tradovate and found the issue was on their end. Admitting I did experience these issues, but still didnt offer any measure of apology or recourse. This is the reason why I will take this all the way to the courts should I have to. If you seek defective products you are the person liable not the manufacturer. That is what makes this America and not some 3rd world country. Theyve admitted the issues exist only trough a BBB dispute. I can furnish each conversation With CS, where they seemed to come up with things I could have done wrong out of thin air. All to not have to take liability and apologize to the customer. Its odd that theyre building a bigger department when the existing department has no manners and are rude. The Customer Support System is getting worse not better. Tickets still disappear and arent acknowledged. The chat box it self sometimes will not load and says Cant Reload Messages. Faulty Products by their admission, theyve contacted ********* to verify the data  bugs are from their end not mine, reluctance to reach out to the customer directly and reconcile, and unwillingness to hold partial liability for the products sold, leave me with my hands tied here. Monetarily this is a small issue. Less than $250. The principle of the matter is what will make me continue in this dispute.
  Sincerely,
  
  ********* *******. 

  Customer Answer

  Date: 04/15/2025

  This explanation directly from the Tradovate website offers direction to contact the Account Provider for any Data Issues. The 3rd Party does offer support for Simulated Accounts, but when the issue is the actual data, it is clear that Take Profit Is Liable. According to the rules laid out by their own 3rd party dealer. Im just trying to find some common ground with Take Profit. I dont want money from them, just the original account I purchased. But if they continue to hold this weve done nothing wrongstance it wont be conducive to an amicable resolution for them a both.

  Business Response

  Date: 04/20/2025

  Hi *********,
  Thank you for your continued feedback.
  Please note that market data is managed and delivered directly by Tradovate. If there are any verified issues on their end, they communicate that to us, and we always take appropriate steps to make things right when needed.
  At this time, I am unable to review your specific case since I dont have access to your email or account details. However, I can say that confirmed technical issues with data delivery are extremely rare.

  Customer Answer

  Date: 05/07/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Customer Answer

  Date: 05/07/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Customer Answer

  Date: 05/08/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Business Response

  Date: 05/13/2025

  Dear Mr. ******************** you once again for your detailed feedback. We genuinely appreciate the time and effort youve taken to share your experience with us, and we want to acknowledge the points you raised regarding both technical issues and communication challenges.

  As mentioned previously, the market data and execution platform used is provided and managed by Tradovate. While we understand how frustrating it can be to encounter issues while trading, confirmed service interruptions from ********* remain extremely rare, and when they do occur, we are informed accordingly. We do not have access to system logs on the traders end, so we rely on confirmed reports directly from the platform provider to guide our actions.

  We also understand the importance of timely and reliable customer serviceespecially in the financial space. We acknowledge your frustration around support response times, and we are continuously working on improvements, including hiring additional staff and updating our ticketing and chat systems to serve our growing user base more efficiently.

  Regarding your account, the decision made by our Risk team to close your access was based on internal findings and policies that apply equally to all users. While we appreciate your clarification and apology, our team has reviewed the situation thoroughly and has chosen to uphold the original decision.

  That said, your feedback regarding the need for stronger communication and presence is valid. We are a growing firm, and insights like yours help us shape a better experience for all traders. While we may not be able to reverse every decision, we always aim to listen and learn.

  We wish you nothing but success in your future endeavors and thank you for taking the time to share your experience.

  Sincerely,
  ***************start="2008" data-end="2011"> Take Profit Trader

  Customer Answer

  Date: 05/14/2025

  Please ask Take Profit Trader to relay exactly what the internal findings were. This is one of the major issues we have, the company appears through their responses to the BBB as fair and understanding, but have hidden from the BBB the exact reasons for banning me as a customer. The reasons are a violation of their charge back policy. Take Profit has expressed how they have heaps of understanding and compassion for my experience yet it seems to be quite ingenuous. The company failed to respond within a reasonable amount of time to a serious customer inquiry about a Test Account Violations due to the Data Issue experienced with the products offered. The customer refuted those, charges, and only then did Take Profit Trader respond, by Banning Access. The Chargeback were reversed by my bank and the company has not been charged back for the products. I took that step to show good faith in reconciling with them.  ****** is responding in reference to my Trust Pilot review, of which Take Profit Trader is trying to get me to change, without restoring Access in spite of having said they understand my reasoning and had sympathy for my experience being a first time customer. If they will not reconsider , we will reopen another complaint, as the the current complaint was closed because the email requesting my response went to the junk folder and was missed. 

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up with Take Profit Trader last week, 3/25 I have contacted the company numerous times seeking customer service. My original issue was an inability to connect to ninjatrader using the instructions provided by ***. This issue has now grown into the inability to get in touch with anyone from the company and I have a feeling of being scammed. What originally could've been solved by someone getting back to me and assisting with my issue (they advertise 24hour per day support during week days), has evolved into me seeking a refund. If you don't provide the service I paid for and will not respond to any help requests, and now refund requests; i have to believe that this company is a scam and criminals. They have not provided me with anything since paying for a monthly service a week ago now.

  Business Response

  Date: 04/19/2025

  We're sorry if you feel that you haven't received the support you needed.
  Looking back at your communication with us, we can see that the initial inquiry you submitted on March 26 regarding email confirmation was marked as resolved by you. Since then, you've mentioned having issues with Tradovate, but unfortunately, no specific details about the problem were provided.
  Its difficult for our team to assist effectively without a clear explanation of the issue. We do offer a step-by-**** ***** to help you connect your account. If you're still experiencing difficulties after following that guide, we kindly ask that you reach out to support again with a detailed description of the problem so we can assist further.
  Your account was successfully created, and as per our policy, the service is not fully refundable once activated. That said, we're here to help you get everything up and running.
  If you're still having trouble using the trading platform, please contact support with specific information so we can assist you directly.

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:
  

  Please explain to me how I could possibly "feel like I have received the support needed" when I have been waiting 17 days for a response from your support.
  
  Yes I was able to solve the initial inquiry for not receiving an email confirmation. I found the confirmation in a spam folder, but again did this on my own after reaching out for support. 
  
  The second issue mentioned was in regards with being able to connect to ninjatrader as is advertised on your site.  This issue was clearly laid out in requests for help. After not hearing back for days on this help request, I proceeded to send several other emails trying to figure out what was going on. In these emails I did not list what the issue was because it had already been stated in the initial request for help that was never responded to.
  
  Finally, I do not wish to do business with you. I have waited over half of a month for a help request on a service that is billed monthly. I want a refund, end of story. I have made this clear numerous times. You have not held up your end of the bargain for what I paid for. I have already reported you to my bank and credit card company as having not provided any services; as well as completely unable to get in touch with anyone from the company. 
  
  I will not contact your customer support again as it takes 17 days to hear back from anyone. I would like this resolved asap you have already taken too much of my time. 

  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/19/2025

  I would like to add that I did follow the instructions on how to connect to Ninjatrader supplied by Take Profit Trader on their website. The issue would occur anyway as I would not be able to successfully connect. A timely response and help could have resolved this issue but after *********************************************** doing business with them anymore and simply want a refund.

  Business Response

  Date: 04/22/2025

  We understand your concerns and appreciate you taking the time to share your feedback. At this point, we believe our previous response has fully addressed the details of your case, and we have no additional updates to provide.
  
  And to clarify again: Outlined in our terms of service, all purchases are non-refundable once services have been rendered, and in this case, all purchased resources were provided as expected.
  
  If any new information becomes available that may affect the outcome, were happy to review it. Otherwise, we stand by our original response.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:
  

  How can you justify that all services were provided. I signed up for a monthly account, attempted to connect my trading platform using the instructions provided by ***. It did not work, I reached out for help hoping to resolve the issue. It took 17 days for me to get a response for an account that is billed MONTHLY. This means that for half of the time that I paid for an account I was unable to do anything with it. Please explain to me how *** has held up their end here? 

  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/24/2025

  I would like to refer to our refund policy, as your account has been purchased, delivered, and is not fully refundable. I am closing this case here.
  /Patrik, TakeProfitTrader

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:

  Services never provided after paid for. Zero help from *** resolving the issue for 17 days, this account is billed monthly. ********************** and customer service.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Take Profit Trader on 3/28/25. One of the selling points was supposed to be their stellar customer support service they provide their customers. I signed up for their service in the morning and had questions and issues setting up my account. I reached out to them via email AND via their online chat. I received an email back saying they received my email but never received another response about a resolution. I received an automated response on the chat that a live agent would be with me soon, but no one ever came... ever. Not even now as I'm writing this days later. So basically I purchased something, had issues/questions about it because I couldn't go any further with setting it up and now the service I purchased is useless because I can't get any resolution whatsoever.

  Business Response

  Date: 04/19/2025

  Thank you for your message and for sharing your experience with us.
  Weve initiated a refund for the account in question. You will receive a confirmation once the transaction is processed.
  If youd like to return in the future, youre more than welcome to create a new account and we hope that your next experience with the platform will be smooth and fully functional from the start.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently passed a NOFEE30 promotional account, but the system didnt automatically provide the 'Go to Pro' button. Instead, I received an email asking for a $130 activation fee. After multiple support requests with no response, they finally admitted it was a system glitch and offered me a $130 credit. However, the 'Go to Pro' button is still missing, and support has been unresponsive for days.

  Business Response

  Date: 04/18/2025

  Hi,
  We sincerely apologize if you've experienced any issues or have not received the product or access you're entitled to. At TakeProfitTrader, we always make things right and if something went wrong in your case, we will absolutely correct it.
  However, Im currently unable to locate your account or investigate further as I dont have your email address. Please send it over so we can review your case and resolve this as quickly as possible.
  Thank you for your patience, and we look forward to getting this sorted for you.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions were march 20 and 21. In the amount of 130$ I was charged for a supposedly free account. Once I contacted support about it there was a credit into the take profit credit bank. Was told a refund would be processed, it has not and no communication about it. Paid for reset of pro account for 649$ . The inaccuracy of the data between tradovate and ninjatrader was horrible. I would just like a refund and to never do business with them again.

  Business Response

  Date: 04/18/2025

  We apologize for the delay in communication and understand your frustration. However, after reviewing your account, we can confirm that the initial charge you referenced was not for a free account but for a standard evaluation, and the corresponding credit was applied accurately. Regarding the $649 reset, the data you referenced is provided through third-party platforms (Tradovate and NinjaTrader), and any discrepancies between them are outside of our control. As per our terms, refunds are not issued once services are rendered, and in this case, all purchased resources were delivered as expected.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23118351
  
  I am rejecting this response because: whether they can control the two outside parties or not, Take Profit Trader is the middle man in everything. They are the ones who decided to partner with said companies and promote it though their company. It's called good business and taking care of customer service. They took care of one complaint extremely slow and call it good?? Not to mention they voiced the fact that the safety measures were disabled BY THEM that could've prevented the entire issue. I'll be leaving a review wherever I can on this company and in all the trading groups/forums I'm a part of. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/22/2025

  We understand your concerns and appreciate you taking the time to share your feedback. At this point, we believe our previous response has fully addressed the details of your case, and we have no additional updates to provide.
  
  And to clarify again: Outlined in our terms of service, all purchases are non-refundable once services have been rendered, and in this case, all purchased resources were provided as expected.
  
  If any new information becomes available that may affect the outcome, were happy to review it. Otherwise, we stand by our original response.