Business Profile

Medical Spa

Ideal Image

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Ideal Image has worked and continues to work with the BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact the business at [email protected] prior to contacting BBB.

Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,086 total complaints in the last 3 years.
216 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ideal Image charges a yearly fee for the services. The services are reduced prices on Botox and other cosmetic procedures. In 2021 I used 30 of the 40 units. I was told by the clinician that I had 10 units left after my procedure. Also I was told a "free service" was included with my yearly payment. Today I was told I used all my purchased Botox, and the free service expired last year. This is all a scam to make extra money on people, who like me didn't realize they charge your credit card every year, and there is a expiration date on their free service, which in fact is paid for with your yearly subscription. Please warn others.
Business Response
Date: 03/02/2023
The guest signed up for an annual auto renewal membership that states the following:
ANNUAL AUTO-RENEWAL AND CANCELLATION. YOUR ENROLLMENT IN THE *** MEMBERSHIP AUTO-RENEWSON AN ANNUAL BASIS EVERY 12 MONTHS FOLLOWING YOUR INITIAL MEMBERSHIP TERM. AS A RESULT YOUR CREDIT CARD ON FILE WILL BE CHARGED THE ANNUAL ENROLLMENT FEE OF $250 EACH YEAR THAT WE OFFER THE *** MEMBERSHIP UNLESS YOU CALL MEMBER SERVICES AT 1-800-BE-IDEAL ***************) TO CANCEL THE RENEWAL OF YOUR *** MEMBERSHIP OR PROVIDE US WRITTEN NOTICE OF CANCELLATION AT LEAST THIRTY (30) DAYS PRIOR TO YOUR ANNUAL MEMBERSHIP TERM RENEWAL. ANY TERMINATION OF YOUR *** MEMBERSHIP AT THE END OF ANY ANNUAL MEMBERSHIP TERM IS AT YOUR OPTION AND IS WITHOUT COST OR PENALTY PROVIDED YOUR TERMINATION IS IN ACCORDANCE WITH THE ABOVE CANCELLATION PROCESS. WHEN YOU TERMINATE, YOU WILL CONTINUE TO HAVE ACCESS TO THE *** MEMBERSHIP BENEFITS FOR THE REMAINDER OF THE PERIOD
FOR WHICH YOU HAVE PAID, BUT YOUR *** MEMBERSHIP WILL TERMINATE AT THE END OF THAT PERIOD. ADMINISTRATOR RESERVES THE RIGHT TO DISCONTINUE THE *** MEMBERSHIP AND/OR TO CHANGE THE TERMS, BENEFITS AND CONDITIONS OF THE *** MEMBERSHIP TO ANY ANNUAL RENEWAL FOLLOWING YOUR INITIAL MEMBERSHIP TERM. ADMINISTRATOR RESERVES THE RIGHT TO TERMINATE ANY *** MEMBERSHIP FOR ANY REASON, INCLUDING FOR NON-PAYMENT, UPON NOTICE TO YOU. IF ADMINISTRATOR TERMINATES YOUR *** MEMBERSHIP FOR ANY REASON OTHER THAN NON-PAYMENT, YOU WILL RECEIVE A PRO-RATED REFUND OF YOURMEMBERSHIP FEE. INITIAL HERE TO INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THE ANNUAL AUTO-RENEWAL AND CANCELLATION TERMS.
The guest is welcome to use the free gift within the time frame however if it is expired we are unable to recreate this free gift. If the guest has expired Botox units that were not used and paid for, we would be happy to create a contract for any unused paid for product. Thank you.
Customer Answer
Date: 03/03/2023

Complaint: 19526896

I am rejecting this response because:

Sincerely,
It does not address the issue.

***********************
Business Response
Date: 03/07/2023
It does in fact address the issue. If the guest has remaining Botox units, those can be recreated. However the free gift, if expired, can not be recreated. We are happy to assist with recreation of the Botox units for the guest if the guest would like to use any remaining units. Thank you.
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Ideal Images 16 month laser hair removal process and paid for that process. I was then encouraged to sign up for the lifetime guarantee at a price of $250, which I later found out wasnt even applicable while I was undergoing the 16 month process and was a yearly fee so I was out that $250. I renewed for another year of lifetime guarantee of $250 to get 90% off any needed touch**** Go to schedule my touch up and its going to be $375 for each touch up. Seeing as I had minimal results from the initial treatment process, this is going to cost more than the original plan. When I called to inquire about the price and make sure my 90% discount was applied I was told the prices have increased and this was correct. Now I work in the medical field and understand results vary- but I also understand that my hair and skin tones make me an ideal candidate for great results. My mom was also a nurse who did laser hair removal at a clinic and said I should have only needed 6 sessions and would have had complete results. I feel that Ideal Image didnt do the process properly. They didnt have availability to get me in every six weeks as needed for the hair growth cycle, they didnt have properly trained nurses running the laser, and they didnt use the laser correctly. I was subjected to excess painful hair removal but untrained staff with no regard for my health, time, or money. And now it benefits them further to have me come back for touch **** At this point Im out thousands of dollars and have nothing to show for the process and no response from Ideal Image regarding their process not working or the price gouging for touch *** I feel they purposely create.
Business Response
Date: 03/02/2023
The guest only has to purchased the *** one time. The membership is an auto renewal membership that includes the ***. The guest can cancel the renewal for the ***M (membership) and still be eligible for touch *** since the guest has purchased the ***. Touch up pricing has always been a 90% discount from the price of the session at the time of treatment. The guest can choose to continue with touch *** if they wish. We would encourage the guest to discuss results with a medical professional within the location. Thank you.
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ideal image provided a service. I was dissatisfied. They ended our relationship without satisfying my complaint. I was told to leave the building when I complained about the results of my procedure. Fine. Our relationship was terminated. They subsequently charged me $250 for a membership because I had unenrolled in their emails and did not respond to decline the membership. I disputed that charge - they refused to return my money. Now, they refuse to tell me what the benefits are under this $250 membership. They have hung up on me repeatedly. I received no further communication after I was charged $250 and phone calls have been met with rudeness and still no literature. I would like the $250 refunded. I will never allow you to touch my body in any way and I made that clear after you damaged my face.
Business Response
Date: 03/02/2023
30-Day Right to Cancel and Receive a Refund. You have the right to cancel your LTG Membership within the first 30 days after the start of your Membership Term and receive a full refund, less a $20 processing fee, if you have not used any of the benefits of your LTG Membership.
If for any reason during this time period you have not used your LTG Membership benefits and wish to cancel your LTG Membership and obtain a refund, you must call our Member Services at 1-800-Be-Ideal ***************) to cancel or submit a written cancellation request to Lifetime Guarantee Membership,
Customer Answer
Date: 03/04/2023

Complaint: 19519481

I am rejecting this response because: it is inconsistent with what has happened. I submitted this complaint on March 1 at 12:37 pm. I then received an email from Ideal Image at the same moment. "CANCELLATION CONFIRMED, WE'RE SORRY TO SEE YOU GO.
I do not see a credit on my credit card. This is now the 4th time Ive been told this has been taking care of but no money ever shows up on my credit card.
Why do I need to follow the steps outlined in your reply if this "membership" has been canceled? I just want my money back.

Sincerely,

*************************************
Business Response
Date: 03/07/2023
What was received by the guest is the cancellation of the Lifetime Guarantee membership renewal, not an email in regard to a refund. The guest opened a credit card dispute with their bank and was unsuccessful with the claim. The guest is not eligible for refund as the Lifetime Guarantee Membership renewed in November of 2022. March 1st is outside the 30 day window. There will be no further resolution. Thank you.
Customer Answer
Date: 03/15/2023

Better Business Bureau:

Actually, they did refund the membership fee. I am very satisfied with the resolution. I wish it had been easier to reach them when all this started. Phone personnel are not good at their jobs.

have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:02/28/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3800$I had a contract for treatments for cool sculpting with Ideal Image out of *************************** *********** bank paid for all treatments up front which is my lender I have made payments each month to ********* Unable to complete treatments due to heart surgery Want the money returned to my lender around 2000.00$I have tried to call several times on hold for over an hour Filed a dispute with ********* Please help me with this
Business Response
Date: 02/28/2023
We are in the process of resolving this for the guest. Thank you.
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hair removal package. They never checked to be sure the hair was the right tone to treat because they had moved to online consults rather than in person consults. I received 5 treatments, each time stating poor results, and it was not until my 6th appointment that someone said this hair isnt the right color for the laser. I was advised to place a claim for a refund because i should never have been treated. They denied it without even returning my phone call because Id had 5 treatments. This company has no accountability or integrity.
Business Response
Date: 02/28/2023
We encourage the guest to reach out to the clinic to discuss results as this is handled within the clinic itself with the medical professionals. We have uploaded a copy of the contract for the guest. Corporate is happy to assist with additional treatments or an account credit towards another service but refund is not an option. Thank you.
Customer Answer
Date: 03/07/2023

Complaint: 19511148

I am rejecting this response because:
I will accept a credit for the full cost of the 2 unsuccessful treatment areas but am unable to get a response from the clinic or from corporate about a credit. The clinic says they just submit a claim and someone should call me. But no one has. The number I have for corporate doesnt seem to know anything. Who else do I need to contact to receive this credit?

Sincerely,

***********************************
Business Response
Date: 03/10/2023
We will send over two additional treatments via e-mail. Once acknowledged the guest can schedule the treatments. Thank you.
Customer Answer
Date: 03/15/2023

Complaint: 19511148

I am rejecting this response because:
I do not want additional treatments for something that didnt work. The ** or PA at the center recommended not doing the treatments because they wouldnt work on my hair type. That is why we stopped doing them and I have so many uncompleted treatments. I want my money ($1700.03) as a credit so I can choose a different service that is not hair removal.

Sincerely,

***********************************
Business Response
Date: 03/21/2023
The guest does not have to accept additional treatments but there will be no further resolution as the guest is fully treated and non-refundable. Thank you.
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the ideal image membership and was told Botox cost would be $8/unit. I was required to pre purchase units and was given Botox that was reconstituted several weeks ago which did not work. I had to go back 2 times and the results still didnt work. I went back for my 3rd appointment trying to get the Botox at the price I signed up for and was told the price increased to $10/unit at my appointment. I have been trying for several weeks to get ahold of cooperate who doesnt answer and only gives you and option to press star for a return call which hasnt happened my last 3 attempts. I paid $550 for the membership and another $275 for expired Botox that was reconstituted weeks prior. Botox is suppose to be used within 24 hours of reconstitution. Its been over 30 days but this was due to the expired and product and lack of knowledge from the nurse injector. I want my refund for the membership which I would never use and it would never been worth it with the immediate spike in price. It was a bait and switch and I was never even able to get the Botox. I am not even asking for my money back for the expired and unsafe product. I just want my money back for the bait and switch membership.
Business Response
Date: 02/28/2023
We apologize that the guest is not having the results that were expected from the Botox purchased. We encourage the guest to speak with a medical professional regarding results. The guest paid $250.00 for the Lifetime Guarantee Membership that is an annual renewal until cancellation. The prices of our services are subjected to change as well as the annual membership price. The Botox units that the guest is referring to that expired, is the contract, not the actual units. I believe that the guest is misunderstanding the situation. Each guests units are prepared at the time of each visit - not at the time of the purchase. The guest is welcome to have the contract that expired re-created but the guest is not eligible for refund of the membership. We have attached a copy of the ontract for review. Thank you.
Customer Answer
Date: 03/01/2023

Complaint: 19509993

I am rejecting this response because: the Botox that was given was reconstituted weeks prior to my visit. The manufactures of Botox recommends use of Botox within 24hours of reconstituting. This was not done. The Botox was taken out of the refrigerator with a reconstituted date weeks before my visit.
The lifetime membership guarantee was to ensure the cost of Botox be discounted. The Botox price was initially discounted but then that offer was never offered again. The price was increased without notice and I was not noticed within the 30 days.
This is a fraudulent company with poor ethics using invalid products. They are a classic bait and switch. Offer something then immediately change refusing to provide usable product.
I am a medical professional so the HR or customers service person who responded to this should watch what medical knowledge they are noting. The Botox was not prepared the day of the visit. This is false.

Sincerely,

*****************************
Business Response
Date: 03/03/2023
The information provided is simply not accurate. The Botox price is still discounted through the membership. Thank you.
Customer Answer
Date: 03/03/2023

Complaint: 19509993

I am rejecting this response because: yes if received discounted Botox but it was not reconstituted and used within the correct time frame. Please provide the lot number and reconstituted date for the Botox I received and then let me know I am not correct.

Sincerely,

*****************************
Business Response
Date: 03/06/2023
The guest needs to visit the clinic to discuss with the medical professionals. The guest is misunderstanding the protocols as well as policies and procedures. There will be further resolution that the guest is looking for through BBB.
Customer Answer
Date: 03/08/2023

Complaint: 19509993

I am rejecting this response because:

This company doesnt provide any solution. They cant even note the product that was used and yet they are expecting someone to pay for something that didnt work.

Also, you require someone to purchase this product prior to even scheduling a 1st visit. They lock someone into purchasing and paying the membership. They take the money and dont offer any solution or refund.
They have numerous similar complaints on yelp and google.

The BBB is here to protect the consumer from scams and companies like this. Especially when nothing gets resolved not just on my file but on the 100s of others who have had similar complaints.
I hope to protect others to avoid this company and get a resolution for once from them.

Sincerely,

*****************************
Business Response
Date: 03/10/2023
As previously stated, We apologize that the guest is not having the results that were expected from the Botox purchased. We encourage the guest to speak with a medical professional regarding results. The guest paid $250.00 for the Lifetime Guarantee Membership that is an annual renewal until cancellation. The prices of our services are subjected to change as well as the annual membership price. The Botox units that the guest is referring to that expired, is the contract, not the actual units. I believe that the guest is misunderstanding the situation. Each guests units are prepared at the time of each visit - not at the time of the purchase. The guest is welcome to have the contract that expired re-created but the guest is not eligible for refund of the membership. We encourage the guest to review the contract that was signed.
Initial Complaint
Date:02/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2020 I got a loan for the Hair Laser Removal for bikini full + peri **** and Upper lip that Ive been wanting for years and has able to make payments comfortably. The first few treatments were great, I could see a difference and was happy with the results. The main reason I went with Ideal Image was because they have many locations and even with a traveling job I would be able to finish treatment. The person who sold me the package assured me that I would never have problems with going to different locations, WRONG! A few treatments in one location and a few in others (cant remember the exact times) and I complained that I wasnt seeing results like at the beginning and I actually had more hair in my lip. In every location the experience of the nurse was different, the technique, the area they did the treatment was different every time. Some nurses were great, actually treating every single spot, others missed ALOT of the areas. First I was the perfect candidate for laser, but then I noticed The ****** was different on pretty much each time, I noticed how one location said I had too dark skin which its not true and was not a problem at the beginning, only after complained of not seeing results, my skin getting darker and more have in the lip area, they mentioned my skin being to dark. My skin is not dark! Ive been responsible and payed for the loan all this time and I did try to solve almost a year ago with the locations but they were of no help. There many reasons why I was not able to make this complaint before, language barrier being the main one. It is very frustrating and sad for me because I wanted to get rid of some hairs in my lip but ended up with more. My self esteem has only gotten worse. The skin in the bikini and peri **** are darker. and I understand those are consequences of my decisions but I requested a few time to be seeing by someone besides a nurse as they seem not to know exactly why I wasnt having results.
Business Response
Date: 02/28/2023
We apologize that the guest is having concerns regarding treatment results however the guest would need to go into the clinic and speak with one of our medical professionals. Ideal Image is able to treat all skin types so this would not be a reason for insufficient results. We encourage the guest to speak with the clinic. This guest is also fully treated within the contract and the contract has been uploaded for review. Thank you.
Customer Answer
Date: 03/01/2023

Complaint: 19508161

I am rejecting this response because as mentioned before, I requested to see a medical professional at two different locations and was told they could see me on my next appointment but they were never available during my appointments. I was told more than ones by the nurses that going to different locations wasnt beneficial to the treatment when that was the main reason I went with Idea Image. You are saying Ideal can treat all skins but I was told by the nurses, when I mentioned not seeing results, that darker skin was more prone to have less results. This was mentioned to me a few time. The problem here is that I finished the treatment like you mentioned, followed the guidance and I was more hair than ever. I payed so much money for something that didnt do anything beneficial for me. It is wrong that I payed that much money to this company and I got absolutely nothing in return. Read again, I payed thousands for something that I didnt not get. Hope this helps understand why I want a refund. I will not go through all that pain, missing work and paying co-pays to re-treat for something that DOES NOT WORK. How can you even mention going back? Are you guys even aware of what is it that a patient/client goes through? not only for treatment but also to pay for this.

Sincerely,

*****************************
Business Response
Date: 03/03/2023
We have a signed Service agreement by this guest in which the Informed consent advises that there are no guarantee of results on any service and treatment is at will. We do not provide refund on services rendered for this reason
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31st I got in contact with ideal image in regards to getting lip filler done. The representative walked me through the contract leaving out key information and told me to sign electronically. The following day I called to cancel the appointment and they told me I was required to still pay the 675$. They then sent me a credit card in my name and the payment was charged. No work is or will be done.
Business Response
Date: 02/28/2023
We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. We have attached a copy of the contract for the guests review. Thank you.
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disappointed in the service of Ideal Image. Initially was rushed into signing and approval of finance. I had my first laser hair removal and did not know it would be so hot on my skin. To be told that the laser would be hotter next time prompted me to cancel. Called to cancel and was offered a refund or transfer of credits to cool sculpting. I transfer credits to have my ********** sculpting appointment. Was not told that the procedure would be an hour per area and that my stomach would be so swollen. It took two to three months for the sharp pains to disappear and the swelling to go down showing no signs of stomach reduction. There were days that I could not move due to the sharp pains. This procedure was too painful to want to another session. Called to cancel and was told no refund or transfer credit to someone as a gift! I stated that this wasnt what I was told in the beginning. Plus, my fist appointment was scheduled months after I signed up. It takes weeks for corporate to call to even discuss the issue. Corporate did not care that my experience was not good and refuse to refund me. All I was told to take some pain medicine and gift the balance to someone else. I would not have done this process had I known the conclusion was this negative. I stressed how painful this was for me and how it would not healthy for me to continue. Their response to this was if it's not a medical reason then no refunds are allowed. Me being in so much pain was the medical reason and I am and angry that Ideal wont refund me my balance and expects me to gift this some else as a resolution.
Business Response
Date: 02/28/2023
We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. We encourage the guest to discuss their medical concerns with the medical professionals at the center level. We are happy to move the funds again for the guest but refund is not an option. A copy of the contract has been attached for review. Thank you.
Customer Answer
Date: 03/01/2023

Complaint: 19514182

I am rejecting this response because there is no service that you provide that won't cause pain. Also, When I cancelled the laser hair removal I was offered a refund but chose to transfer credit to coolsculpting. It was not explained to me that the procedures would cause such a discomfort. As far as the contract, the process was done over the phone and all I was told to sign here to start the treatments. My first appointment was scheduled a month or two later. I should have been advised on how the treatments were going to be done and that pain was apart of the process. This information would have stopped me from doing this! This is unfair and wrong to hold my money hostage knowing I have zero intention of putting myself through more pain. If Ideal stands by their service they should understand my grievance to not hurt myself any further.
***************************
Business Response
Date: 03/03/2023
We apologize that the guest is finding the treatments to be uncomfortable. We are happy to work with the guest *** find a treatment plan that works for them and their pain tolerance. With laser hair removal we can offer a numbing cream to make the treatments more comfortable as well.
Customer Answer
Date: 03/07/2023

Complaint: 19514182

I am rejecting this response because: numbing cream does not work. My skin is just too sensitive for this process.

Sincerely,

***************************
Business Response
Date: 03/10/2023
We are happy to move the funds to another service if the guest would like to do so but there is no option for refund. We are also happy to move funds to another individual (family member or friend) as well. Thank you.
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ideal image charge me for something I didn't get they open me a credit card account and charge something they didn't do procedures that they didn't do I still got my wrinkles so I need a refund to the creditors that they open the account with or I will slow suit them encore and plaster all over ******** their credibility
Business Response
Date: 02/28/2023
We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. We have attached a copy of the contract for the guest to review. Thank you.

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Complaint statuses

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Complaint statuses

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Business Response

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Business Response

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Business Response

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Business Response

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Complaint statuses

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