Reviews

This profile includes reviews for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ideal Image has 153 locations, listed below.

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  Ideal Image

  1 N Dale Mabry Hwy STE 100A Tampa, FL 33609-2764

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  Ideal Image

  1550 N Green Valley Pkwy Ste 360 Henderson, NV 89074-7110

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  Ideal Image Laser Hair Removal

  8612 Preston Rd Ste 100 Plano, TX 75024-3315

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  Ideal Image

  2257 N Germantown Pkwy Cordova, TN 38016-7413

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  Ideal Image of Florida, LLC

  8318 Mills Dr Miami, FL 33183-4806

Review Details

• Review fromChandler W

  Date: 08/04/2025

  1 star
  I purchased Ideal Images Lifetime Guarantee laser hair removal package. Despite internal records repeatedly showing that my hair was not responding to treatment, Ideal Image continued providing sessions with no reassessment or pause. On January 3, 2024, their own documentation noted patient not seeing great results and only 10 percent hair reduction. Still, treatments continued.On October 29, 2024, they documented that my hair was definitely treatable with dark brown, coarse hair. Then on June 24, 2025, after all sessions had ended, I was told for the first time that my hair was actually not treatable. I have an audio recording of this conversation where a staff member admitted this should have been communicated much earlier and that the contract was mishandled.Their records include multiple entries labeled Hair Reduction % that contradict one another, with no clear explanation. Despite this, they now claim results were based on patient self-reporting and offered only a $250 credit for future services.This was not an honest or transparent process. Treatments continued despite documented ineffectiveness and no timely reassessment. No one stepped in to stop or reevaluate the plan until after it was already over. I submitted a formal complaint to the Utah Division of Consumer Protection with full documentation and recordings.I would not recommend this company. Their handling of my case shows disregard for clinical documentation, outcomes, and ethical business conduct.

  Ideal Image

  Date: 08/05/2025

  Thank you for your review. We have provided our response for this complaint directly to the Utah Division of Comsumer Complaints

• Review fromC. L

  Date: 07/21/2025

  1 star
  They take your money!!! Had to cancel due to medical issue they wanted a DRs note. I dont feel like my health is any of their concern if I need to cancel and get refund.. and best part I still get messages from health care finance saying I owe money when I havent had any services done!!! Horrible

• Review fromSabata

  Date: 07/17/2025

  1 star
  They have damaged my skin with burn marks on my face, and this happen in Rochester NY and Vancouver WA. It is evident they do know what they are doing. If you are black women or a darker skin person avoid this place at all cost do not waste $1000's on people who do not care about you but the money. Also this place is not BBB accredited so stay away if you can, I am seeking legal council at this time.
  

• Review fromBrianna S

  Date: 07/11/2025

  1 star
  My experience with Ideal Image has been frustrating. During my initial consultation, I was told I could cancel my contract anytime for a refund. That assurance led me to sign a second contract pressured by a nurse who failed to provide full LHR service to the area I had already paid for. The nurse at my original location skipped large portions during treatment and made questionable remarks. At another Ideal Image location, a nurse reviewed my contract and confirmed the full area should have been treated, validating that the initial service was incomplete. Ive received no services under the second contract, and my hair is too fine and light for effective laser treatment, as outlined in Section 6 of the contract. This was confirmed and documented by a second nurse during my last visit to the new location, after continued resistance by the business to my cancellation attempts. Section 7 allows for cancellation if treatment requirements arent met. My hair type disqualifies me, making the service *********** January, I tried to cancel. A customer service agent acknowledged my concerns and promised to call me back after checking with her manager. That callback never came. Instead, I later received a call from the location itself. The manager spent 20 minutes arguing with me and attempted to shift blame onto me rather than address the situation professionally. She is apparently working on a solution, but it's been 8 months to fix a simple problem. These repeated issues misrepresentation, poor service, unsuitability, and lack of support suggest troubling practices. Based on my experience, I cannot recommend Ideal Image and urge others to seek clarity before signing any contract.

  Ideal Image

  Date: 07/12/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Review fromKristy D

  Date: 07/08/2025

  2 stars
  I felt scammed from day one, then they did a corporate take over of a franchise and things seemed to get better or so I thought, but recently at what was my last appointment when I inquired about how soon I should schedule a touch up, I was told the rate increases for touchups because I already have a lifetime guarantee with the contract I signed, that said the price for touch up was around $50-$90 depending on what I get done. In my case, $50, for life anywhere in there is an Ideal Image (a huge selling point). Now they are telling me my touch up will be triple that and more. I still have the contract so I will definitely be looking forward to seeing if a class action suit comes from this. This is absolutely absurd.

  Ideal Image

  Date: 07/10/2025

  Thank you for your review. We will have someone contact you to address your concerns. Please allow 3-5 business days to receive a call

• Review fromPage W

  Date: 07/02/2025

  1 star
  If I could give Ideal Image a 0, I would. Everyone in the Indianapolis office has been friendly, however, the company itself is a MASSIVE SCAM! The sales associate I worked with told me I would be grandfathered in (her exact words via email) to a $43 copay. After speaking to someone in the Indy office they said all their contracts are subject to change. I then called their client support and she was extremely rude and said “they have never offered that as a business.” So basically, after providing all of the email documentation from the sales associate and myself it is still void. They don’t stand behind anything their sales associates sell. It’s really sad they train their sales associates to lie in order to make a sale. Please avoid this business at all costs.

  Ideal Image

  Date: 07/03/2025

  Thank you for your review. We
  will have someone contact you to address your concerns. Please allow 3-5
  business days to receive a call. You are welcome to contact us at any time- ************

• Review fromc. w.

  Date: 06/30/2025

  1 star
  I would not recommend ideal image. I had ultherapy absolutely no results. The cost is $2,700. My messages got escalated to I don't know who and she just said there was nothing she could do for me I still had to pay the price. Don't waste your money ladies.

  Ideal Image

  Date: 07/03/2025

  Thank you for your review. We
  will have someone contact you to address your concerns. Please allow 3-5
  business days to receive a call. You are welcome to contact us at any time- 800-707-2807

  c. w.

  Date: 07/08/2025

  Ladies and gentlemen, do not waste your money at ideal image. Very unprofessional is what I found the higher-*** to be. They did not want to resolute any problems the customer has with the outcome or results of the treatments they offer. They did not offer any money they did not want to give me other services in place of what I had done. Don't waste your breath or your money...

• Review fromLaura F

  Date: 06/30/2025

  1 star
  After a phone consultation with ideal image, I was approved for a Cool sculpture procedure.
  I signed a virtual contract , received no copy of such contract. As a 70 plus-year-old I should not have been recommended to have cool sculpture done. Which I paid over $3,000 for. I had one cool sculpture procedure which was a joke. They would not cancel my contract. After numerous phone calls back and forth to ideal image Cuyahoga falls, I was first offered a facial procedure to use up my credit, then told I was not a candidate because I am on a blood thinner. So then I agreed to another facial procedure which I completed three sessions, And my 70 plus-year-old face showed no improvement.
  My opinion, ideal image facial procedures and Cool sculpting are beneficial for much younger clientele, I was high pressured into signing a contract over the phone which I didn't even know I did. I should have been awarded a refund when I asked but customer service is terrible. I would advise anyone, any age to avoid ideal image.

  Ideal Image

  Date: 07/01/2025

  Thank you for your review. We
  will have someone contact you to address your concerns. Please allow 3-5
  business days to receive a call

• Review fromMirvet Mero T

  Date: 06/28/2025

  1 star
  I contacted customer service right after my account was billed for a membership renewal, and I was assured that the membership would be canceled and a refund would be issued. However, this never happened. Two months later, I filed a dispute and received a denial letter, stating that they would still charge me for the unused membership renewal of $300. They seem determined to take your money without justification. My recommendation is to never store your credit card details with them, as it seems they are only interested in taking your money and resolving issues with them is virtually impossible. You'll end up wasting your hard-earned money. This is the worst company I've ever dealt with, showing little loyalty to their customers. If your card is stored in their system, be prepared for unexpected charges for their services, which are not worth the cost. Very unethical, my service at the time even sucked and it was so hard to get an appointment due to understaff and the machine wasn’t working so all in all and on top being charged for a renewal I wasn’t happy with the service a year ago to begin with was a scam from this company! Do not call me as I tried calling you to resolve this and went for two months roundabout with no solution or refund of any kind. Shame on running a business like yours. You need so much improvement especially with that ridiculous auto membership renewal $300 charge for not even using your company for over a year!

  Ideal Image

  Date: 06/30/2025

  We are happy to review your account for consideration, please provide us with your name, phone number and email on file to ****************@idealimage.com or you can give us a call at **************

• Review fromJa R

  Date: 06/25/2025

  1 star
  I got on a payment plan right before covid came around and appointments were scheduled. When they it was they stopped allowing me to book free appointments and it’s like why when now you have to work with my availability around work. I did have to reschedule some of my appointments because of that. I was not able to finish treatments but they want me to finish paying for services I didn’t receive and have sent it to debt collectors!

  Ideal Image

  Date: 06/26/2025

  We apologize for the expirence you have had and would like to assist you in resolving your concerns.  We are unable to locate a profile with the information provided in this review.  Please contact Client support at ************** for furher assistance