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Business Profile

Medical Spa

Ideal Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Important information

  • Customer Complaint:
    Ideal Image has worked and continues to work with the BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact the business at [email protected] prior to contacting BBB.

Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ideal Image has 153 locations, listed below.

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    Customer Complaints Summary

    • 1,086 total complaints in the last 3 years.
    • 216 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2022, I was suckered into a contract with Ideal Image. I received financing from Ally. I've never had services rendered and I've been getting the run around with Ideal Image. They sent paperwork to me via email to fill out because my Dr. suggested that I not do it. I have a history of blood clots and shouldn't take the risk.I filled out the paperwork and sent it back. I haven't heard anything from them in weeks. Every time I call, I get put on hold then after waiting 30 minutes, the phone hangs up. I had to contact **** because they never did. Ally is now processing the cancel for me, but Ideal Image refuses to even answer the phone when I call. I was told that it doesn't matter if services were never rendered of if I canceled within 2 weeks, I'm supposed to pay them. That is/should be against the law to hold someone to a contract that no services were ever rendered and I never stepped foot in any of their offices AND IT'S DUE TO HEALTH REASONS. DO I NEED TO CONTACT THE ATTORNEY GENERAL ON THEIR BUSINESS PRACTICES AND GET THEM TO CANCEL THE CONTRACT? Ally is seems to be cooperating and sending them a request for payment for funds sent to them and not utilized.

      Business Response

      Date: 10/03/2022

      This has been resolved. Thank you.

    Ideal Image is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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