Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" has cold-called me repeatedly over the last few days. As in, upwards of 10 times in 48 hours. It's ridiculous. Every single time I've told them not to contact me again, and every time it has been ignored. My next step is notifying the ***.

  Business Response

  Date: 03/10/2025

  Due to the nature of the complaint we are in communication with our IT department to block any future contact to the provided telephone number. 

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call us through a variety of rotating numbers (so they can avoid call-blocking software) offering some kind of scam service called 'voice authorization department'. I've requested numerous times to be removed from their call list, but they just keep calling over and over - today they called from **************, yesterday it was **************, the day before **************.At this point, it has become harassment. I've already contacted my state attorney general's office; If they don't stop, I'm going to sue (a class action would be appropriate).

  Business Response

  Date: 03/10/2025

  We were unable to locate contact information for this contact within our system. As a precaution we have forwarded this information to our IT department requesting that any contact form for this client is removed. At this time due to the resolution in place and no future contact being made we wish for this complaint to be closed and consider it resolved. Please provide any other additional telephone number that is being contacted as this one was not contacted by us. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23034008
  
  I am rejecting this response because:

  The company suggests they have never made any calls to my number *************), which is simply not supported by the evidence. Considering the nature of this company, this is not unexpected.

  Nevertheless, their removal of my number from their system is the first step in the right direction, but their lack of contrition and oddly-phrased response suggests their response to the complaint is a boilerplate and not a genuine response.

  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/10/2025

  Please see attached and confirm if the ************** is the telephone number receiving calls. There are no further actions we can take on this end aside from blocking any future contact with provided telephone number. We are unsure what request is being made regarding this complaint. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23034008
  
  I am rejecting this response because:

  The screenshots are incomplete and offer no validation of what calls were made outbound from the numbers I provided in the complaint.

  The business has not disputed they own/operate the following numbers:  

  ************

  ************

  ************

  If the business does NOT own/operate those numbers, submit a statement to that effect and the complainant can review the complaint accordingly.

  Sincerely,
  

  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily pressured sales calls using local phone numbers attempting to coerce me into signing up for a service, when you decline they harass daily with different phone numbers, this is borderline criminal and by far the most unprofessional way to get sales that I can personally think of. Every time I am called it wastes time I could use for other things. Calling multiple times a day, saying they can't put me on a do not call list and they'll just be calling again. The call centers they use to outsource business to doesnt even know what the company does, only the script they're given

  Business Response

  Date: 03/10/2025

  We were unable to locate contact information for Mr. ****** within our system. As a precaution we have forwarded this information to our IT department requesting that any contact form for this client is removed. At this time due to the resolution in place and no future contact being made we wish for this complaint to be closed and consider it resolved. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23029570
  
  I am rejecting this response because: i received a call just yesterday from another call center.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/10/2025

  As outlined the telephone number has been blocked by our IT department which would then show us if calls are still being received it concludes it is not our company contacting. 

  Business Response

  Date: 03/10/2025

  Please confirm the telephone number that is being contacted if it is not the one on file with this complaint. The only interactions that have been found are inbound calls to our customer service line no outbound history. 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23029570
  
  I am rejecting this response because:
  Both me and my wifes phones have been contacted by your call center that uses spoofed phone numbers as to attempt to scam people into paying for services such as voice activation. I have done extensive research on the subject and it is embarrassing for a company to go to these lengths to defraud small businesses.
  

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media was contracted by *************** in the summer of 2024. Since then, ********** has paid over $8,000 to Apex for social media and ****** Business promotion. However, we have experienced two account managers, neither of whom has made any progress in boosting our business or online presence as promised. We have been unable to reach anyone at Apex Media by email or phone. Despite this lack of communication and results, they continue to bill us $199 per month for their services.

  Business Response

  Date: 03/06/2025

  To whom it may concern, 

  Upper management attempted to make contact due to an email being sent over to us on March 3rd, 2025 with a refund request. We attempted contact following the email. As of March 5th, 2025 a dispute notice came in so we are in a position where our hands are tied with providing a resolution. We are sad to say that this action was taken prior to any contact with upper management and it has prevented us from being able to provide a resolution. We will continue to try to make contact in order to have discussion regarding this complaint but, due to the nature of the circumstances we wish to close this complaint as we were prevented from being able to even offer a resolution due to the dispute. 

   

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  Apex Media has closed the account as of 3/5/25.  Please consider this case resolved. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do cold calling and do a bait-and-switch on their initial offers and services regarding voice optimizing online search for your business charge is ****** for the year $20mo., they set up a onboarding call for your voice optimization, and then tell you to setup to pay an additional $500 and additional monthly fees to get voice optimization to work, if you do not pay for the additional search engines, the voice search setup does nothing. I asked for cancellation of all products and they say they will not refund any of the initial amount I paid, because they have already setup.They can not give proof of setup, asked for cancellation at my onboarding appointment. Checked Siri to see if it would search my name and nothing would come up. The agent ******* ******* selling the second product was very rude and condescending basically started yelling at me and telling me I got what I paid for. The cancellation department called me back and she played the policy game and refused to refund. Saying they had already completed setup even though it doesn't work and can't prove setup.

  Business Response

  Date: 03/03/2025

  We are happy to say that we were able to amicably resolve this complaint with ********. All recorded calls will be reviewed and addressed for adherence to our policies and expectations of customer service. Each representative is held accountable for our standards. We wish for this complaint to be closed.   

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on febuary 19th contacted by apex media solutions llc about voice search platform i was not on. when im fact i was. apex media solutions llc is not accredited but their parent company is. then i was manipulated signing a 12 month contract for them to do my media backlinks seo and what ever else is involved. showed a screen shot of what my visibility online is and minipulated me into signining up with them. i asked for my money back at their on boarding call and told me since i signed the contract theyt would not but release me from contract and stealing my money

  Business Response

  Date: 03/25/2025

  Good morning, 

   

  To whom it may concern upon review Mr. ******* is not an active or former client of Media Whiz. ******* has never been enrolled into any of our packages. As outlined in his complaint he is referencing a different company.

  Business Response

  Date: 04/01/2025

  This account has been terminated successfully as of February 2025. We spoke with Mr. ******* and will be in direct contact to resolve this matter swiftly.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last communication with them was to cancel the service 12/4/23 They stopped sending any invoices, or communications. ZERO emails.They continued to help themselves to the monthly service fees though. When confronted 2/26/25 they claimed they "repeatedly" called a phone number thats been disconnected for a year.When they could not reach me via phone did they reach out via email?No. Not an appointment scheduled via email which had been done prior to 12/4/23 Straght up scam. Took $3000 after cancelation.

  Business Response

  Date: 02/26/2025

  There were numerous interactions recently regarding this matter. Two separate customer supervisors spoke with this client and were unable to come to an amicable resolution. Prior to this complaint being made the account was further escalated to head of operations. Multiple attempts to reach ***** have occurred with no success as of today 2/26/2025. We are willing and open to a swift resolution in order to address these concerns and wish for a call back to be placed to our head of operations. As we are already actively trying to resolve this matter and have made it clear we intend to do so we wish for this complaint to be closed.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 23, 2024 I recieved an unsolicited call from Apex Media. They convinced me a spend of $219.98 would help me get active leads from voice searches and THEY WOULD HELP ME GET ****** VERIFIED. I explained how I had tried 3 times in the past to get verified and they assured me they had staff to do this for me. Three months later, many emails back and forth and I am still not ****** verified.Part 2 of the complaint was that I was to spend $249 PER MONTH on a month to month basis for a "dashboard" monthly managment fee. That was charged Dec 24, 2024 and again on Jan 24, 2025. I need no dashboard when I am not listed. So no management is required thereby voiding the monthly ************** as a small one person business, I spent $718 for what has amounted to no NOTHING. That equates to about 1 months revenue.

  Business Response

  Date: 02/24/2025

  We will flag this account for review and touch base with ***** to resolve this matter swiftly.

   

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls from these people for a year now. I have hundreds of numbers blocked and they create new ones. I made the mistake of doing a subscription thinking that would end the calling and now Im still being called regularly daily 5 times a day. I cant reach anyone at the company to cancel subscription. And I cant get them to take me off there call list. I need help getting of there call list as well as getting my subscription canceled. With more research into this company I feel I am being scammed and harassed constantly.

  Business Response

  Date: 02/20/2025

  We have attempted to make contact in order to resolve this matter swiftly. As soon as contact is made we will update with further information.

  Business Response

  Date: 02/26/2025

  We were able to successfully resolve this complaint and wish for it to be closed. The client's monthly service has been terminated and she will restart with us when she launches her new business! We are happy to say this was promptly resolved.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report deceptive practices by a company Apex Media Solutions. After signing up for a free ****** business listing service I was propositioned by them. I intitially signed up for one service, a voice search optimization package for $199.99. During an onboarding call, despite my repeated refusals, I was persuaded to pay a $1,049 down payment for search engine optimization, with $249 monthly *************** date, I have paid a total of $2,049.99 but have received only two phone calls, both aimed at soliciting more money for ads. Initially hesitant about ads, I eventually agreed, believing it necessary for acquiring new customers. However, I was appalled by the quality of the ad mock-up *********** media manager emphasized the importance of a questionnaire to assist in creating ads but delayed sending it until I reminded her, even though payment was processed quickly. I later found that this individual had a history of misconduct and had been arrested for a charge involving over $1,000.Upon researching the company, I discovered numerous negative reviews on the Better Business Bureau site, revealing a pattern of similar complaints and confirming they are not an accredited business.I have repeatedly requested to terminate my services and a full refund due to the lack of marketing results and impact on my business. Despite my efforts, I have not received any resolution nor any marketing.I feel exploited and want to ensure this situation is addressed. Thank you for your attention to this matter.

  Business Response

  Date: 02/14/2025

  To whom it may concern, 

  The account was fully terminated upon request from the client made on January 31st, 2025. A supervisor has already attempted to contact *** ****** regarding her cancellation and refund request but we were not successful in making contact. There will be no further charges but services have been completed and rendered as outlined. Upon review we will touch base with this former client in order to address the request and concern. At Apex Media, we follow an extensive hiring process and we are also in a position we our company does the upmost in order to protect client information so we are unclear on this second reference by *** ******* Either way, the policies, procedures, and software we have in place allow for us to ensure our clients are in good hands. Aside from that we intend to resolve this swiftly and will provide an update once we have spoken with *** *******  

  Business Response

  Date: 02/14/2025

  To whom it may concern, 
  The account was fully terminated upon request from the client made on January 31st, 2025. A supervisor has already attempted to contact Ms. ****** regarding her cancellation and refund request but we were not successful in making contact. There will be no further charges but services have been completed and rendered as outlined. Upon review we will touch base with this former client in order to address the request and concern. At Apex Media, we follow an extensive hiring process and we are also in a position we our company does the upmost in order to protect client information so we are unclear on this second reference by Ms. ******* Either way, the policies, procedures, and software we have in place allow for us to ensure our clients are in good hands. Aside from that we intend to resolve this swiftly and will provide an update once we have spoken with Ms. *******  

  Customer Answer

  Date: 02/15/2025

  Subject: Formal Complaint and Request for ******************************************* Name],

  
  

  I am writing to formally express my dissatisfaction with the services I have received and to reiterate my request for a full refund due to the following concerns:

  
  

  1. **Lack of Prefered Communication**: I have made it clear that I do not wish to continue our business relationship, yet I have not received any acknowledgment of my request for cancellation or details regaurding the refund process. Only until I made a formal complaint. Your claims of attempting to reach me have not been condusive to my preference, as I have consistently communicated via email, which I believed would provide a clear record.

  
  

  2. **Unwanted Phone Calls**: Despite my explicit request to cease phone communications, I continue to receive calls regarding the *** services that I have already paid for. This ongoing contact is both unwelcome and unprofessional, especially after I have terminated my relationship with your company and asked to soley email. 

  
  

  3. **Questionable Marketing Practices**: I signed up for what was presented as a free ****** listing, only to find myself inundated with cold calls. This raises concerns about how my information was handled and shared, suggesting a potentially predatory business practice.

  
  

  4. **Lack of Value Received**: For the amount of $1,746.99, I have not received any meaningful marketing, advertising, or media services. The only interactions I have experienced involved soliciting additional payments. The single advertisement mockup I received was unsatisfactory and did not meet my expectations, leading me to question the quality of services provided.

  
  

  5. **Concerns Over Service Duplication**: I have been upsold on *** services that I was already receiving for free. Additionally, I am still receiving phone calls asking if I would like to participate in *** services, despite having already purchased these services through your company. This raises further confusion and frustration regarding what I am actually paying for, as it appears that I was charged for services that were already included in my initial agreement through googles free listing of keywords.

  
  

  6. **Urgency Tactics**: I felt pressured to make quick decisions based on claims of limited-time offers. A reputable business should allow clients the time to consider their options without undue pressure.

  
  

  7. **Pressure to Purchase**: If I had not been pressured to make an immediate purchase when I requested the weekend to think about it, I would have taken the time to reflect and research Apex and find out what exactly I was signing up for. Instead, I was misled into believing this was the only way to enhance my online presence that would convert it into a new customer base. A reputable business will ask for payment only after providing the service. However, this company demanded money before delivering any promised services. I should have avoided the offer because I was pressured to act quickly, with claims that the opportunity was only available for a limited time. This urgency pressured me into making a ***** decision.

  
  

  8. **Misleading Claims About Search Engine Listings**: I was informed that my company would be listed on 43 different search engines. However, upon conducting my own research, I discovered that ******, ****, and ***** account for 96% of the market share, meaning that submitting my information to numerous irrelevant search engines offers no real benefit. This misleading promise inevitably will not make a difference to my bottom line and raises serious concerns about the value of the services I was sold.

  
  

  9. **Offers to Improve Search Rankings for a Fee**: I want to highlight that the complex algorithms used by ****** to rank search results cannot be manipulated by third-party services. ****** does not charge for creating or managing a ****** Business Profile. If someone is asking you to pay for basic listing services, it's likely a scam. I was led to believe that your company was helping me manage a listing that I could have done myself at no cost.

  
  

  10. **Negative Reviews**: Had I been given the time to reflect, I would have uncovered numerous negative reviews that echo my experience. The disturbing reviews reflecting similar stories are alarming, and I now have no doubt in my mind that this is a scam. 

  
  

  11. **Lack of Portfolio and Testimonials**: I was never shown any portfolio of your previous work, nor were there any references provided. Furthermore, there are no testimonials on your website to support the claims made about your services.

  
  

  Lastly, I would like to remind you that your company did not fulfill its end of the contract. If you signed a contract and failed to meet the obligations outlined within it, this constitutes a "breach of contract." This gives me legal grounds to pursue damages resulting from your failure to perform as agreed upon in the contract terms, which may include compensation for any financial losses I incurred due to your non-compliance. A breach can occur if your company fails to deliver goods or services as promised, does not meet deadlines, or provides substandard work.

  
  

  Given these points, I am seeking a clear explanation of the services provided that justify the significant fees I have incurred. If my request for a full refund is not addressed promptly, I will have no choice but to explore further actions, including reporting fraudulent charges my credit card company and sharing my experience on consumer review platforms.

   

  I would appreciate an explanation of what justifies spending such a significant amount of money. What services have I actually received?

  
  

  I hope we can resolve this matter amicably and look forward to your prompt response.

  
  

  
  

  Customer Answer

  Date: 02/15/2025

   
  Complaint: 22938897
  
  I am rejecting this response because:

   

  Subject: Formal Complaint and Request for Resolution with Full Refund

   

  Dear Apex Media Solutions

   

  I am writing to formally express my dissatisfaction with the services I have received and to reiterate my request for a full refund due to the following concerns:

   

  1. **Lack of Prefered Communication**:

  I have made it clear that I do not wish to continue our business relationship, yet I have not received any acknowledgment of my request for cancellation or details regaurding the refund process. Only until I made a formal complaint. Your claims of attempting to reach me have not been condusive to my preference, as I have consistently communicated via email, which I believed would provide a clear record.

   

  2. **Unwanted Phone Calls**:

  Despite my explicit request to cease phone communications, I continue to receive calls regarding the *** services that I have already paid for. This ongoing contact is both unwelcome and unprofessional, especially after I have terminated my relationship with your company and asked to soley email. 

   

  3. **Questionable Marketing Practices**:

  I signed up for what was presented as a free ****** listing, only to find myself inundated with cold calls. This raises concerns about how my information was handled and shared, suggesting a potentially predatory business practice.

   

  4. **Lack of Value Received**:

  For the amount of $1,746.99, I have not received any meaningful marketing, advertising, or media services. The only interactions I have experienced involved soliciting additional payments. The single advertisement mockup I received was unsatisfactory and did not meet my expectations, leading me to question the quality of services provided.

   

  5. **Concerns ************ Duplication**:

  I have been upsold on *** services that I was already receiving for free. Additionally, I am still receiving phone calls asking if I would like to participate in *** services, despite having already purchased these services through your company. This raises further confusion and frustration regarding what I am actually paying for, as it appears that I was charged for services that were already included in my initial agreement through googles free listing of keywords.

   

  6. **Urgency Tactics**:

  I felt pressured to make quick decisions based on claims of limited-time offers. A reputable business should allow clients the time to consider their options without undue pressure.

   

  7. **Pressure to Purchase**:

  If I had not been pressured to make an immediate purchase when I requested the weekend to think about it, I would have taken the time to reflect and research Apex and find out what exactly I was signing up for. Instead, I was misled into believing this was the only way to enhance my online presence that would convert it into a new customer base. A reputable business will ask for payment only after providing the service. However, this company demanded money before delivering any promised services. I should have avoided the offer because I was pressured to act quickly, with claims that the opportunity was only available for a limited time. This urgency pressured me into making a ***** decision.

   

  8. **Misleading Claims About Search Engine Listings**:

  I was informed that my company would be listed on 43 different search engines. However, upon conducting my own research, I discovered that ******, ****, and ***** account for 96% of the market share, meaning that submitting my information to numerous irrelevant search engines offers no real benefit. This misleading promise inevitably will not make a difference to my bottom line and raises serious concerns about the value of the services I was sold.

   

  9. **Offers to Improve Search Rankings for a Fee**:

  I want to highlight that the complex algorithms used by ****** to rank search results cannot be manipulated by third-party services. ****** does not charge for creating or managing a ****** Business Profile. If someone is asking you to pay for basic listing services, it's likely a scam. I was led to believe that your company was helping me manage a listing that I could have done myself at no cost.

   

  10. **Negative Reviews**:

  Had I been given the time to reflect, I would have uncovered numerous negative reviews that echo my experience. The disturbing reviews reflecting similar stories are alarming, and I now have no doubt in my mind that this is a scam. 

   

  11. **Lack of Portfolio and Testimonials**:

  I was never shown any portfolio of your previous work, nor were there any references provided. Furthermore, there are no testimonials on your website to support the claims made about your services.

   

  Lastly, I would like to remind you that your company did not fulfill its end of the contract. If you signed a contract and failed to meet the obligations outlined within it, this constitutes a "breach of contract." This gives me legal grounds to pursue damages resulting from your failure to perform as agreed upon in the contract terms, which may include compensation for any financial losses I incurred due to your non-compliance. A breach can occur if your company fails to deliver goods or services as promised, does not meet deadlines, or provides substandard work.

   

  Given these points, I am seeking a clear explanation of the services provided that justify the significant fees I have incurred. If my request for a full refund is not addressed promptly, I will have no choice but to explore further actions, including reporting fraudulent charges my credit card company and sharing my experience on consumer review platforms.

   

   

  I would appreciate an explanation of what justifies spending such a significant amount of money. What services have I actually received?

   

   

  I hope we can resolve this matter amicably and look forward to your prompt response
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/20/2025

  Dear Ms. ***************** appreciate the opportunity to respond to your concerns and clarify the services provided by Apex Media Solutions. We take customer feedback seriously and are committed to conducting business ethically and transparently. After a thorough review of your account and service history, we would like to address the points raised in your complaint:
  
  Communication & Cancellation Request Our team has actively attempted to communicate with you in accordance with our standard procedures. We acknowledge your preference for email communication and regret any inconvenience caused. However, we must ensure that all cancellation requests align with the contractual terms agreed upon at the start of your services. And the account was terminated immediately upon request.
  
  Phone Contact Our outreach efforts were intended to provide support and service updates. If our attempts to assist were unwelcome, we sincerely apologize for any inconvenience. It is never our intention to cause frustration, and we will ensure that your preferences regarding communication are respected moving forward.
  
  Service Transparency Apex Media Solutions provides comprehensive marketing services beyond basic ****** Business Profile listings. The service package includes a multi-platform digital marketing approach designed to enhance online visibility. We make clear in our agreements that we offer paid services distinct from free listing options provided by ******. As per our agreement, we have delivered the services outlined in your contract, including enhancements on citations, duplicate suppression, digital marketing efforts, and a sufficient data clean up. The scope of work and deliverables were communicated, and our team has been available to address any concerns or adjustments.
  
  Marketing Approach & Offers Our promotional offers are designed to provide value to clients. While urgency is often part of limited-time discounts, we strive to ensure that all clients make informed decisions before proceeding with any service. Our sales representatives are trained to be transparent about the benefits and scope of our offerings.
  
  Search **************************** provided is not limited to listing on search engines but includes strategic digital marketing efforts aimed at increasing visibility. Our team utilizes a broad approach to ensure that clients receive the best possible results from our services. While basic ****** Business Profile setup is free, professional optimization, management, health reports, and additional marketing strategies to improve rankings require expertise and ongoing effort. These services, which were part of your contract, extend beyond what is available through self-service options. If a verification process is required we walk through step by step with our clients in order to assist with its success. 
  
  Negative Reviews & Portfolio Apex Media Solutions maintains a portfolio of successful projects, and we stand behind our services. As with any business, experiences may vary, but we remain committed to providing quality service and addressing any concerns professionally.
  
  Contractual Obligations Our records indicate that we have met our contractual commitments. We encourage a fair resolution process but must adhere to the terms agreed upon at the onset of our business relationship. If there are any specific discrepancies regarding the services rendered, we are happy to review those further.
  
  We understand your frustration and regret that your experience did not meet your expectations. However, Apex Media Solutions has fulfilled the services outlined in your contract in good faith. If you require additional clarification or have further concerns, we are happy to discuss this matter to reach a fair resolution.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22938897

  Subject: Response to Apex Media Solutions' Clarification
  

  Thank you for your detailed response regarding my concerns. I appreciate your willingness to address the issues I raised. However, I would like to clarify my position on several points mentioned in your email.

  Communication & Cancellation Request: While I understand that you have made attempts to communicate with me, I feel that there was a significant lack of responsiveness to my preferred method of communicationemail. The immediate termination of my account upon request was appreciated, but it does not negate the confusion and frustration caused by the prior communication attempts.

  Phone Contact: I acknowledge that your outreach efforts were meant to be supportive; however, they often felt intrusive and did not align with my preferences. I would like to reiterate that I prefer email communication only and would appreciate it if you could respect this moving forward.

  Service Transparency: You mentioned that Apex Media Solutions offers comprehensive marketing services. However, I feel that the distinction between your paid services and free options was not adequately communicated at the beginning of our relationship. I expected a clearer understanding of what I was paying for, particularly regarding the enhancements and digital marketing efforts that were delivered.

  Marketing Approach & Offers: While I appreciate promotional offers, I believe that the urgency conveyed during our discussions pressured me into decisions that I did not feel fully informed about. Transparency in these situations is essential, and I urge you to consider a more consultative approach in future interactions.

  Search Engine Listings: I recognize that professional optimization requires expertise, but I was under the impression that the services I contracted would adequately address my needs. The results I experienced did not meet my expectations, and I am concerned that the promised outcomes were not achieved.

  Negative Reviews & Portfolio: I appreciate your commitment to quality service, but my experience has led me to question the consistency of those results. I believe that my concerns warrant a more thorough examination of the specific outcomes relative to what was promised.

  Contractual Obligations: While I understand that you believe you have met your contractual commitments, I respectfully disagree. I would like to discuss specific discrepancies in detail to better understand how we can reach a resolution.

  I do not believe that the cost of your services accurately reflects the work that was delivered. While you claim to have completed various tasks and enhancements, I have yet to see concrete proof of this work. Without clear documentation or results to substantiate your claims, I find it difficult to accept the value of the services I received.

  Given the circumstances, I am unable to accept any resolution other than a full refund or, at the very least, the return of the down payment I made.

  I hope you understand my position, and I look forward to your prompt response regarding the processing of my refund.

  I hope that my feedback provides clarity on my concerns. I believe that constructive dialogue can lead to a better understanding of my experience and expectations. I am open to discussing this matter further and hope we can find a mutually satisfactory resolution.

   

  Thank you for your attention to this matter.

   

  Sincerely,  

  Ms. Borgen