Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They sold our card information within minutes of claiming to provide us service and refuse to give us a refund.

  Business Response

  Date: 09/05/2025

  As of September 4th, 2025 the account was reviewed and escalated. We do find that this complaint was placed prematurely and are disheartened by what has been claimed against the company and its integrity. A thorough investigation was conducted on the account regarding the areas of concern. At a minimum 24 hours is allotted for a review to be conducted properly. We had resolved this matter in less than 24 hours. The accusation made is on false pretenses as we are entirely compliant regarding the exchange of information with potential and active clients especially payment information. This was proactively disclosed and relayed to the former client. Despite company guidelines and services being fully rendered Apex Media Solutions had already been deemed as amicably resolved and honored the request placed. A supervisor will be touching base to discuss this matter further being that the complaint was placed following the review. We wish for this complaint to be resolved. All returns are allotted 3-7 business days depending on financial institutions.

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will reach out if they do not follow through. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed of $189 for services that werent provided. When I complained and requested a refund they refused to do so and started spam calling me over 20 times a day for weeks. This operation needs to be shut down ameaditly.

  Business Response

  Date: 09/03/2025

  We are unable to locate an account associated with Apex Media Solutions with the information provided. Please provide the pertinent information for us to be able to address this compliant properly. Business owner name, business name, telephone number associated with the account, or email associated with the account. Thank you for your patience with us in resolving this matter! 

• Initial Complaint

  Date:08/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions contacted me in May of this year about getting my renewable energy solutions on voice search. They never completed the work, I cannot get in touch with them via email or phone. I demand a refund.

  Business Response

  Date: 08/28/2025

  This formal complaint was received the same day as correspondence occurred regarding the concerns outlined regarding the enrollment with our company. Yesterday was the first interaction since the enrollment that we were communicated the concerns outlined here. We find that not even 24 hours to resolve the concern is insufficient and we are prematurely receiving a complaint that will tarnish the business name. As of August 27th, 2025 this account was flagged for management review. Attached is the successful work completed upon enrollment. We will be in contact with Ms. ******* by tomorrow 8/29/2025 (within the ***** hours asked for the initial management review) in order to resolve the concerns swiftly. 

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23804970
  
  I am rejecting this response because: I ordered this in May, it was never completed. It is almost September.

  No one answers the phone at the office and emails were repeatedly ignored. 

  See attached. 

  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 08/28/2025

  Theres no clarification points listed. Im not sure what Im supposed to be doing.

  Business Response

  Date: 08/29/2025

  Please see attached. We wish for this complaint to be considered resolved.

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23804970
  
  I am rejecting this response because: I no longer have access to this credit card. Is it possible to have a check mailed to me? 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/03/2025

  It appears this communication has been addressed with our billing department. We are unable to reprocess a refund that has already been submitted. All communication regarding this return would have to be conducted through the financial institution as they are responsible for ensuring and confirming the funds are received. We wish for the complaint to resolved. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, August 25th, I was called by these folks who wanted to sell me their voice recognition advertising. I was up for the challenge and paid what was, according to the representative at the time, a one time fee of $99.99. Everything was fine, but after some reflecting, I thought now would not be a good time as I have other things to worry about being a college student. I was aware of the refund policy and knew if I called within 24 hours, I would have a huge chance at cancelling without any loss, but if that weren't the case, it was okay, $100 is not much to worry about. So, I called the company the next morning looking to cancel services. I then find out from this particular representative that I would have been charged a $19.99 recurring fee, despite being told otherwise. Again, I was okay with simply putting this aside, but with this level of dishonesty shown, I would like my money back.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.

  Business Response

  Date: 09/05/2025

  We were able to successfully able to locate the account associated with this complaint. Upon review it was advised that all funds were deemed nonrefundable due to the successful publications. Despite that have honored the request to ensure a potential business relationship in the future when the time is better. All publications remain in tact. We consider this complaint resolved. 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2025 I was contacted by *********** (whose parent company is Apex Media Solutions) on potentially getting my business advertised on voice platforms and getting profiles for all those platforms (i.e. ****** My Business, etc). A day later I was directed to their senior analyst and was told that only the voice platforms will be completed and that the other stuff I wanted would be an additional charge of ****** per month. I thought that was outrageous but the represenative said that I could NOT get a refund on my current payment and the only way to get what I originally wanted was to pay. I filed a fraud complaint with my bank and am doing so here so hopefully I get the ***** I payed back. I'm 17 years old so that may not be a lot to other people but to me that a decent amount.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23785489
  
  I am rejecting this response because: Apex Media Solutions LLC contacted me and said there's nothing they can do until the banks handle it. I contacted support before then and they said they'd give me options within 48 hours and never replied back.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/29/2025

  Again to reiterate once a formal dispute is received we are unable intervene. The ***** hours was advised prior to receiving the official notice. We wish for this complaint to be closed due to the nature of the complaint we have been prevented the ability to formally review the account and operate within company guidelines to provide a resolution. We wish you the best of luck in your future endeavors and we are disheartened that this is how we are concluding the business relationship. 

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue:I am filing a formal complaint against Apex Media Solutions for failing to honor my cancellation request, continuing to attempt unauthorized debits, and causing avoidable financial harm.Key Facts and Timeline:March 13, 2025: I emailed Apex Media Solutions requesting immediate cancellation of services and a refund of $249. I have proof of this communication. Subsequent Dates: I sent additional follow-up emails reiterating my cancellation request and asking **** to cease billing ************** Calls: I spoke with Apex representatives multiple times by phone to confirm cancellation and stop further charges.Despite my documented cancellation requests, **** continued attempting to debit my account. I received numerous voicemails instructing me to update my payment method. Due to Apexs repeated debit attempts, I was forced to cancel my card to prevent further unauthorized ********** a result of these attempts, my bank assessed overdraft fees of $35.00 for each month Apex tried to pull funds.Requested Resolution: Full refund of $249.00 originally charged. Reimbursement of overdraft fees at $35.00 for each month Apex attempted to debit my account after my March 13, 2025 cancellation request. Written confirmation that my account is fully canceled, that no further billing attempts will be made, and that my personal/payment information has been removed from Apexs billing systems. If negative reporting has been made to any credit bureau due to these billing attempts, I request immediate correction and written confirmation.Inclosed: Copies of emails dated March 13, 2025 and follow-ups requesting cancellation and refund. I have voicemail records requesting payment method updates can be given upon request.Good-Faith Efforts:I am seeking BBB assistance to obtain a fair and timely resolution.Desired Response Timeline:Please respond within 10 business days with confirmation of the refund, fee reimbursement, and cancellation.Signature:**** ****

  Business Response

  Date: 08/26/2025

  Upon review this account was terminated upon request. The amount disputed exceeds what Apex Media Solutions has charged this former client. There is only one successful transaction for the history of the account; February 26th, 2025 the enrollment fee was placed and agreed to. Services were fully rendered as outlined for this amount. The appointment to review the publications and successful work was never taken. Due to the successful publications the account was deemed nonrefundable following management review of the account. The monthly service was never followed through on by the client thus no further charges successfully settled. We will reopen the case with our billing department to conduct another investigation of the account.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23782173
  
  I am rejecting this response because: They tried to pull money out every month. I am sending you copy of the voice mails requesting that I update the card on file. This shows that my account was not closed on the date I requested it to be. If it was closed they would not keep call for a updated card on file. They also admitted we never had any appointments. My business did not improve in under 30 days. We never went over what I wanted or expected.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 08/28/2025

  The program is never structured to be completed for only 30 days so this would combat the complaint that work was not completed successfully. The outlined services during the enrollment were fully rendered and started upon approval from the client. The account underwent escalation to the customer service supervisor who attempted to diligently review the progress on the account within the first 30 days of service and a breakdown of what the monthly service entails. Several attempts to connect regarding the cancellation request were made in order to conduct a formal walk through of the dashboard and a review of the publications that were completed.
  
  We know as a business owner your time is valuable and at times it is difficult to connect. We are deeply apologetic regarding the frustration outlined here with your customer service experience. As mentioned the account was not eligible for a refund of the only payment received due to the publications that were completed. Those publications benefit the business for its lifetime and can not simply be reversed hence why the fees are deemed nonrefundable this was also outlined within the work order agreement.
  
  In addition the account has been terminated and removed from our database in order to ensure no future attempts of contact from Apex Media. We wish you the best of luck in your future endeavors and are more than happy to resend over the breakdown of the successful work completed within the first 30 days of service if you do not have access to the information that was provided by the customer service supervisor assigned to your account. We have bypassed company policy at this point and wish the complaint considered resolved promptly. Please review the attached above. 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23782173
  
  I am rejecting this response because:
  

  I am writing to formally rebut your recent letter and to request a detailed monetary justification for services rendered between February 26, 2025 and March 13, 2025. During this 15-day period, I was charged $249.00 (equivalent to approximately $8.30 per day). I remain unclear how this expenditure benefitted my business. As well as $35.00 each month your company tried to pull payment out totaling $210.00.
  Key points for clarification and resolution:
  - Cancellation request: I requested cancellation on the 15th day (March 13, 2025) and followed up with multiple phone calls and emails. Despite these efforts, the account was not canceled as requested.
  - Lack of demonstrable value: Please provide an itemized breakdown of all work completed within the Feb 26Mar 13 window, including:
   - List of publications completed, with dates/timestamps, URLs, and copies.
   - Approvals obtained (if any), and when they were sought/received.
   - Performance metrics tied to those deliverables (views, reach, clicks, rankings, or other measurable outcomes).
   - The time allocation and rate basis that justify the $249 charge within the first 15 days.
  - Nonrefundable fee rationale: Your letter asserts the payment is nonrefundable due to lifetime publications. Please identify exactly which deliverables confer such enduring value, how they were implemented within the first ************************************************************************ a timely termination to prevent further time and expense on my part.
  - Service failure and time loss: Your teams failure to cancel upon my first request forced me to spend additional time on repeated communications and a BBB complaint. As my time carries business value, I expect compensation for the delay and lack of regard for my cancellation request.
  Requested remedy:
  - Full refund of $249.00 based on failure to honor the timely cancellation request and the absence of demonstrated benefit within the 15-day period; or, at minimum, a prorated refund for the unused portion beyond the cancellation request date, plus reasonable compensation for the time spent resolving this issue.
  - Written confirmation that the account was canceled effective March 13, 2025, and that no further charges or contacts will occur.
  Documentation requested within 7 business days:
  - Itemized invoice and work log for Feb 26Mar 13, 2025.
  - Copies/links to all deliverables with timestamps and performance data.
  - The work order agreement sections governing cancellation, refunds, and publications, along with your internal notes documenting my cancellation requests and your attempts to contact me.
  Unless I receive the above documentation and an acceptable refund proposal within 7 business days of this letter, I will pursue further remedies, including a chargeback/dispute with my payment provider and escalation through appropriate regulatory channels. I will also ask the BBB to keep the complaint open until this matter is resolved satisfactorily.
  I appreciate your prompt attention and expect a professional, documented response addressing each point above.
  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/08/2025

  As outlined in the work order all fees are deemed nonrefundable. We have done our due diligence relevant to the customer service experience outlined and find that the steps taken thus far are more than fair regarding this matter. All publications will last for the lifetime of the business. The billing department has already closed the escalated review on the account and issued a return of monies paid despite the work being successful completed. Again we consider this matter resolved and wish for this complaint to be closed. 

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Apex Media Solutions continued harassment despite fulfilling their payment demand. On August 15, 2025, I reluctantly authorized a $99.99 charge to my OnePay debit card after being subjected to persistent, unwanted solicitations. I paid solely to stop the harassment and resolve the situation quickly, believing this would end all communication.Unfortunately, contact has continued even after the payment posted on August 16th. I am still receiving phone calls, emails, and text messages. The content includes unsolicited explainers of their voice activation services and other offerings, despite my clear disinterest. They also informed me they would begin charging $19.99 monthly to my credit card, a charge I never authorized. This is a blatant attempt to continue billing me after I already paid to end the contact. This is frustrating and a clear breach of the implied agreement.I attempted to cancel the onboarding process immediately, explicitly stating I did not want the service. I also contacted Apex Media Solutions customer service requesting a full refund, and filed a complaint directly with their business all to no avail. The initial charge, appearing as Apex Media Solutions via ****** with a ********************** location, is concerning. Im unsure what I paid for, and the lack of transparency is unacceptable. Ive been unable to receive a response or resolution from Apex Media Solutions directly.I request the BBB compel Apex Media Solutions to cease all contact, explain the services I allegedly purchased, and immediately stop any attempts to charge my credit card the $19.99 monthly fee. Their actions warrant investigation, and I want to prevent others from experiencing this aggressive solicitation and deceptive billing practices. I hope the BBB can intervene to resolve this stressful situation.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  
  Upon review the account was terminated successfully upon request following the enrollment. The termination request was promptly escalated to a supervisor to assist and was successful per company guidelines. No further calls have been placed following the conclusion made August 19th, 2025. The former client advised no further contact from us and the account was escalated to our IT department immediately; this was reconfirmed upon receiving this complaint. Other companies contacting for a similar style of service is not a reflection of Apex. The IT department ensured to block any future contact from our company.
  
  We are disheartened that all necessary steps were followed in order to ensure the former clients' requests were honored and we are still in a position of receiving a formal complaint without further communication to the assigned supervisor on this case who had provided direct contact information. In addition all publications completed during the enrollment will last for the lifetime of the business. We wish for this complaint to be resolved. 

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23767962
  
  I am rejecting this response because:  They are still harassing me and threatening my life.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/08/2025

  Here's the copy of all of the phone numbers APEX is calling me from continuing today.

  Customer Answer

  Date: 09/09/2025

  I was refunded the *****, and the calls and harassments continues

  Business Response

  Date: 09/09/2025

  As outlined prior no further contact has been placed to the former client. All requests placed have been honored and we will continue to do so moving forward. We wish the best of luck in future endeavors and consider this complaint resolved to the best of our ability as there are no further actions that can be applied. 

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23767962
  
  I am rejecting this response because:.  These are calls since the refund.  Sorry, they are pulling BBB Leg.... I'm not buying it.  No Deal

  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/11/2025

  Here's a voicemail and a phone call from them just today.

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with Apex Media Solutions on the 7th of January 2025. At first the sales people were attentive to my business needs. Unfortunately for **** to do more to my ****** my business would be an additional monthly charge. Every month **** would ask if I would approve the monthly charge and I would approve. Now I see that **** has not done the work as promised and when I raised the concern via email then I received an email that they would look into it. My sales manager has moved on and I could not reach her. I have decided to cancel the first of August and was told by another sales person that I would get a call with in ***** hours, well here we are the 15th of the month and still nothing. I was charged for another month without my consent and I want to cancel. I have tried to do this amicably but unfortunately I do not like being kept a prisoner when I am on a monthly account. Please advise.

  Business Response

  Date: 08/22/2025

  We find that this complaint has no basis and need further clarity why a refund request is outlined here on the complaint but not within any correspondence or verbal communication with the team member who handled the cancellation request on. This account was terminated upon request and there were no further charges following the termination request placed on August 1st, 2025. All services were rendered as outlined regarding the payment structure assigned.  We wish for this complaint to be closed as all requests were followed promptly on behalf of the former client and we are receiving a formal complaint 21 days following the official termination. We wish her the best of luck moving forward but no billing errors occurred with the account and we abided by what was asked of us. This complaint should be considered resolved. 

  Customer Answer

  Date: 08/25/2025

  First off I would like to thank you for your efforts on trying to clear this up.

  I did not ask for refund, but I did ask for the company to cancel in a timely manner via emails, phone calls with not a single email nor phone call until last week from the *** who stated my account was cancelled. Communication is clearly not their forte. 

  I am happy with the outcome that my account is cancelled and thank you I am satisfied with this.

   

  ***** ******

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8/25 $219.98 They said they would provide a service for $20 a month, then charged me $219.98. At that time i told them I did not want to go through with the purchase. They convinced me to wait until Monday (today) to hear out the process of the marketing offer and then decide if I didn't want the service. This morning I listen the offering and watched them display their hustle on a shared screen online. Then they tried to charge me another $500 a month. I then realized it was surely a scam. This all took about 15 minutes. They wouldn't agree to a refund at this point and told me I had to call ***************) customer service and the accounting department to get a refund. I tried several times to contact them and never an answer. No other way to contact on the website either. I spoke to said names of ****** ******, ****** *****, and ****** ******. Apex Media Solutions is a fraud and should be shut down.

  Business Response

  Date: 08/12/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.
  

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a service saying apex media solutions worked with ****** to help generate leads for companies, and was also told I could cancel at any time. I spent 750$ for the company to do absolutely nothing for me or my company. I canceled the service and was charge yet again and they will not give a refund on services provided.

  Business Response

  Date: 08/11/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.