Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with this company in July 2024. They were ok at the beginning, but then after a few months they became very difficult to work with. I signed a month-to-month contract and have been attempting to cancel for over a month now. They are still charging my card and the scheduling department claim I need to meet with an account manager to complete my cancellation; when I schedule a call, they don't call at the scheduled time and then claim I'm the no show. Their services are lacking and always call at inconvenient times. There is no number that you can call to speak to customer services at any time. They have to call you and you have to be available whenever they're ready. I would not recommend this company to anyone.

  Business Response

  Date: 01/20/2025

  To whom it may concern, 

   

  We were open to resolving the complaint placed by Ms. ***** Unfortunately, this complaint was opened after the client opened up a dispute with her bank which ensures that the resolution has to be determined by the banks. We wish to close this complaint as we were not provided the opportunity to ensure a proper resolution per company policy due to the disputed. 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while their reply is inaccurate, I have confirmed that they cancelled the contract. Which is all I was looking for.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on 10/25/2024 I ordered a website build through Apex Media Solutions for my business **************************** for $499. At that time they told me there was a monthly maintenance fee of $149 which I could cancel at any time. The total price for the one-page website was $499. They built the webpage and it was fully operational and up for about two days. At which time I told them I could not afford/ did not want monthly maintenance and to cancel that. They said I had to continue with the maintenance for another 18 months or could buy them out for an additional $******* that I had taken down my old website, which they told me was ineffectual, and replaced it with their product, they wanted more money to keep it live on the web. I talked with ******* ****** about the added cost and undisclosed conditions placed on the website and that it was agreed I could cancel at any time the maintenance fee. She said I had to continue paying if I wanted to have the website. I could not afford to do that and I felt their practice of giving one price and then adding on additional costs and conditions was unfair. She took the website down within a few hours. Essentially I paid for a website that was functional only two days.Additionally, I had hired Apex to increase my web presence with what they call reputation management. That had started at the end of June 2024. By November I had paid them $2,619.96 for this service (not including the $499 for the website). It was a nebulous service for which additional fees were added and service was not what was expected. It was overpriced, but my web presence had increased. It was because I was buying this service they said I could have the website for $499. When I cancelled the monthly maintenance fee of $149 I had intended to continue with the reputation management service ($299/mo.) for another 6 months. I felt the whole experience was a scam and I was being bullied, undisclosed conditions, so I blocked my payment method

  Business Response

  Date: 12/23/2024

  To whom it may concern, 

  We were amicably able to resolve this complaint with ****. We wish for this complaint to be closed.

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this business to be a bit shady. I'm not sure that their marketing made a difference. I did only give it about 6 months but couldn't keep spending the money to not see some return. Some times planned phone calls were not kept or responses to emails were not timely if at all. Following a meeting, I received a meeting recap. I responded with "as a recap, I am cancelling this service"(second mention of cancelling). My Marketing Manager asked to have another call to make proper updates and verify I have primary ownership of my listings. I replied I had time the next day. I did not hear from. 10 days later I was billed for the service again. For 2 weeks I attempted with several calls to get this settled an asked for a refund. I was then told I needed to email a different email address to get the service cancelled. The marketing manager never mentioned that I needed to send the cancellation to another email. So I had both left a phone message to billing and later sent the email to the new email address I was given. I received no response and had to make another call 3 days later to finally verify the cancellation. My refund was denied because I did not send the initial cancellation to the correct email. This wasn't the first billing issue I had with this company. And frequently there is a lack of response to calls and emails. I can accept a poor decision to try the company service but the last month billed was bogus and believe they used shady practices of avoidance to get it.

  Business Response

  Date: 12/23/2024

  To whom it may concern, 

  We were able to amicably solve this complaint. We do hope that ******** will return to us in the future. We wish for this complaint to be closed.

   

   

  Customer Answer

  Date: 01/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex media was hired to provide me with a ****** listing and voice activation. They took my money $717.98 June 20th. I have tried numerous times to contact them for my money back. All they do is give you the run around and point blame on the customer after they don't follow through on there end. **** ***** my account manager email address *************************************** He was terrible to work with no communication what so ever and would always lie and say he would fix the problem. He would go weeks to a month with no response. He went as far as saying I will give your money back if you give apex media a good review on BBB. These people should not be in business and someone needs to take there LLC away for stealing money from there clients.

  Business Response

  Date: 12/23/2024

  To whom it may concern, 

  We attempted to contact Mr. **** to gather as much information as possible regarding the complaint and the open dispute with the bank this former client has. Two separate dashboards were built out and he was published successfully on the premium citations we advised him of. He proceeded to advise me we were a scam and that he would be opening a new complaint against me as the head of customer service. This former client is not open to a resolution and we wish for this complaint to be closed. This client is terminated and not satisfied with the service we provided he had enrolled into. He focused more on planning to tarnish the company name further than discussing how we can put our best foot forward. 
  
  Regards,

  Apex Media Solutions LLC

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22664183
  
  I am rejecting this response because:********* (head of customer service) was very rude, and all she did was point blame at me for not doing the work that they were paid for. I do not have 2 active accounts with them. That is a lie .6 months of absolutely nothing except for money to be taken out of my account.  All I ask is for my money to be returned for the services that were never provided. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/30/2024

  To whom it may concern, 

  The former client is not open to a resolution and we wish to close this complaint.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July, I was cold called by one of the staff at Apex Media Solutions regarding my ****** listing. Having had issue with ****** since beginning my business, I asked several questions regarding my specific concern and was assured that this is something that their specialized team of ****** experts could help me with. So, against my better judgment based on similar companies in the past, I signed up. A few weeks passed and they reached out for the onboarding and went over my information, at which point I asked about the help with my ****** listing specifically, as my ****** business listing would only show up in an area that I didnt service. This person stated that they didnt handle things like that and this went against what I originally signed up for it in the first place. I then, a few weeks later around about August 10th, reached out to my account manager to ask what can be done and never heard anything back from anyone. No response from texts, voicemails, nothing. I reached out three weeks later and had several conversations with them and wanted to terminate the contract on the grounds that I was promised something that they CANNOT deliver. No success.I then get assigned a new account manager and she cant seem to understand that I want NO FURTHER contact from **** or any of its staff until it is time to cancel this bogus contract from these do-nothing leeches. There are way too many people like myself trying to figure out how to better themselves then you have companies such as this who prey on anyone who is trying to get ahead. Its pathetic. The rating they have is a little generous, if Im the judge and it should be illegal to trap someone into a bogus contract and steal their money while you sit back and do nothing on your end.

  Business Response

  Date: 11/27/2024

  To whom it may concern, 

   

  We will attempt to communicate electronically per Mr. ******** request. Any updates regarding this open case will be reflected here. 

   

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22609810
  
  I am rejecting this response because: No one has made any attempts to contact me electronically or otherwise as of 12/9/24. All I want is out of this bogus contract that is charging my account $199/month AND $19.99/month for absolutely nothing. Your product was misrepresented, as stated above, your manager avoided my emails, texts, and calls for almost three weeks, and that is simply unacceptable for $2627.88/year. I wouldn't accept it from my employees and I would hope you wouldn't accept it from yours (although it appears to be your business model). Stop the drafts from my account; I don't want money back, I don't wish to speak to one of your con-ar.... excuse me, "salespeople". I want out of this contract and I wish to have zero contact in the future regarding your services. That's it. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 12/17/2024

  The account was terminated upon request despite the work order agreement on November 26th, 2024 and we consider this complaint resolved amicably with Mr. ******* We will remain open to communication with our former client as needed due to the concerns he brought to our attention. Mr. ****** has not been charged since the cancellation request. 

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to let APEX Media Solutions in ******, ** improve my standing on ****** and other search engines. I agreed to pay $249 a month. When the first charge came out it overdrew my checking account. I called and said I needed to cancel. I told them I lived on Social Security in the amount of $1470 a month. That I agreed to it because I was talked into it in an aggressive manner. I sold a macrame wall hanging every few months and this wasn't a significant source of income. They kept calling asking me to do a video to verify my business with ******. Every time I said, no, I need to cancel this, I cannot afford it. They never did. I never did the video because I didn't want them to do any more work. They finally left me alone when I called the **************** number and told them they were scamming me and I was reporting them to the Better Business Bureau. They charged me a total of $798: 2 charges of $249, 1 charge of $199.99 one charge of $99. On my computer I can see they got my business on ******, but when other people look it's either much farther down the list or not there at all. I think they scammed me somehow because of this. My main request is for them to refund my $798. If they did work on my account at all, I think it was to get it to show on my computer only somehow. They claim they've done a lot of work on my account and for that reason I couldn't get a refund. I don't believe they did and I need my money back.

  Business Response

  Date: 11/30/2024

  We are conducting a review of this account and will be in direct contact with Ms. *************

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started out with the company as a customer looking for being searchable on the Voice searches of anywhere where you can perform a voice search. I quickly got sucked into a consultation about them helping me more visible online, helping me w/ getting reverified on ******, and finally about advertising. I did agree to the first 2, but not into the advertising, since the monthly fee was already more than what I had for marketing of my business in the year. I kept getting on meetings for only 30 minutes of my "specialist" **** tried to sell me marketing. I felt pressured by ****, to constantly buy something for advertising, and no actual advice was being offered to help either my visibility or ****** listing, where I still had to do everything myself. The only "leads" that I got was the ones that I was finding from my own social media groups that were turning into tangible sales. **** then did sell me on what I was lead to believe was a one month trial of the campaign ads, which was 8 for $199. After a month I was going to decline, but they charged my card on file for $299. It took 2 weeks to become reimbursed after bringing it to there attention right away. **** was now trying to sell me a website for about $1000. I declined to pay for that upfront, and asked for a mock up of what it would look like, he declined. Friday the 15th of November of this year, they charged me $199 again without authorization at 5 am, meaning it was now set to automatic, and they were not authorized to charge that amount. I have never been given any digital receipts for the charges on my card, only the physical statements from my *********** I called on Friday, Monday, and today before I got anyone to finally reverse the charges, and cancel out my account. After 6 months, I suffered the same story as I have read here on the complaints, and that is when I felt compelled to share my experience as well.

  Business Response

  Date: 11/30/2024

  We are conducting further review on this account due to the nature of the complaint. The account was terminated upon request and she is no longer an active client with Apex Media. Her account was previously reviewed and she was assisted by a member of upper management but with this complaint be left it is apparent then we must further resolve her concerns. We appreciate the feedback and will touch base with her directly.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22588383
  
  I am rejecting this response because: I have still been contacted by the company on an issue that I paid for with ****** Business listing, that they initiated promised to resolve which they never did, and now the "services" that they said that they have supplied, which I was only granted access to during my cancelation were not anything that helped my small business, but only hurt my search results. They have hurt many small businesses across the country,  and now I have to hire someone else to undo everything that they have done that would actually help my business. I think that this company is only out to harm small businesses like myself, and I can't even pull my own business up on devices when I try to voice search my business, which was the initial call I received. I would prefer to have a full refund of al "services" charged,  since I can not find any actual service that they have provided for my company.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/23/2024

  To whom it may concern, 

   

  We reached out to Ms. ***** in order to address her concerns in the complaint. We hope to hear back soon in order to address this swiftly.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22588383
  
  I am rejecting this response because, I believe they were only trying to get money from me, and defrauded my company for the service that I the owner of the company was paying for, which was to get my ****** business listing reverified. They never were able to do this on there end, and now I am left to do this myself, since this isn't even a service that they can do as a third party according to ******. I paid way too much money for a job not done, and I would like a full refund of everything that my company paid for, since this was clearly a wastes of time, and energy to try to pay this "company" to do for me as a business owner. My story is the same as the others that have complained, and they have no remorse for defrauding small businesses across ******************

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/13/2025

  We have attempted contact with Ms. ***** in order to resolve her concerns. We will advise once we have any updates regarding this complaint.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22588383
  
  I am rejecting this response because: this company only chooses to do the bare minimum of calling me. They always call when I am driving to pick my daughter up from school. They have yet to handle the situation at all, and I did call them back within 20 minutes of leaving the voicemail asking them to make a call back to me. They are clearly avoiding actually responding to me. I hired them to help get my business verified originally with ******,  and only last Friday, January 10th, 2025, over 5 weeks after letting the company go, was I able to actually verify my business myself with ******,  as they as a manager of my seo made it worse for me, and misrepresented the company that I own. There was no actual attempt to resolve any issues, instead this company only created more issues for me to solve for myself. There are multiple complaints against this company,  and every story that I have read is the same story that has happened to me and my business. They have completely refunded other companies,  and I believe should completely refund my business as well.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reached out to me from the following phone number ************. They stated they assist businesses get registered on voice search. They also set up an appointment to go over the process for getting me set up with their system. They then proceeded to send me emails with this information. They also charged me $99.99 for the transaction. The appointment was scheduled for 8 am this morning. I never received a call. When I called the number back they were not helpful and hug up on me twice.

  Business Response

  Date: 11/22/2024

  To whom it may concern, 

  We are in active communication with Ms. ****** to turn this scheduling error into a positive experience. We will keep you informed with the outcome! 

  Regards,

  ********* Bartko 

  Director of Customer Service

  ************

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  spam calling twice a day for a year.

  Business Response

  Date: 12/17/2024

  We are unable to locate any communication from Mr. ***** nor are we able to locate a contact form or any indication that he is in our system. We have no interactions with this business and we wish to close this complaint.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a call from Alex *********************** I was informed that other like businesses in my area were with them and had great results. After paying the initial fee I had a zoom meeting with an account manager . Who just showed me a screen of graphs, asked if the company name and info was correct and then said thats all and hung up. I have tried numerous times to call her back, with no response. I now have been inundated with calls (3-5 a day) from this same company telling me I need to sign up? This has scam written all over it!!!! I want my money back

  Business Response

  Date: 12/03/2024

  To whom it may concern, 

  We are in active communication with ***** and will continue to work directly with her regarding the concerns she brought to our attention. Per our latest conversation she is staying on board with the service. We wish to close this complaint.