Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue:I am filing a formal complaint against Apex Media Solutions for failing to honor my cancellation request, continuing to attempt unauthorized debits, and causing avoidable financial harm.Key Facts and Timeline:March 13, 2025: I emailed Apex Media Solutions requesting immediate cancellation of services and a refund of $249. I have proof of this communication. Subsequent Dates: I sent additional follow-up emails reiterating my cancellation request and asking **** to cease billing ************** Calls: I spoke with Apex representatives multiple times by phone to confirm cancellation and stop further charges.Despite my documented cancellation requests, **** continued attempting to debit my account. I received numerous voicemails instructing me to update my payment method. Due to Apexs repeated debit attempts, I was forced to cancel my card to prevent further unauthorized ********** a result of these attempts, my bank assessed overdraft fees of $35.00 for each month Apex tried to pull funds.Requested Resolution: Full refund of $249.00 originally charged. Reimbursement of overdraft fees at $35.00 for each month Apex attempted to debit my account after my March 13, 2025 cancellation request. Written confirmation that my account is fully canceled, that no further billing attempts will be made, and that my personal/payment information has been removed from Apexs billing systems. If negative reporting has been made to any credit bureau due to these billing attempts, I request immediate correction and written confirmation.Inclosed: Copies of emails dated March 13, 2025 and follow-ups requesting cancellation and refund. I have voicemail records requesting payment method updates can be given upon request.Good-Faith Efforts:I am seeking BBB assistance to obtain a fair and timely resolution.Desired Response Timeline:Please respond within 10 business days with confirmation of the refund, fee reimbursement, and cancellation.Signature:**** ****

  Business Response

  Date: 08/26/2025

  Upon review this account was terminated upon request. The amount disputed exceeds what Apex Media Solutions has charged this former client. There is only one successful transaction for the history of the account; February 26th, 2025 the enrollment fee was placed and agreed to. Services were fully rendered as outlined for this amount. The appointment to review the publications and successful work was never taken. Due to the successful publications the account was deemed nonrefundable following management review of the account. The monthly service was never followed through on by the client thus no further charges successfully settled. We will reopen the case with our billing department to conduct another investigation of the account.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23782173
  
  I am rejecting this response because: They tried to pull money out every month. I am sending you copy of the voice mails requesting that I update the card on file. This shows that my account was not closed on the date I requested it to be. If it was closed they would not keep call for a updated card on file. They also admitted we never had any appointments. My business did not improve in under 30 days. We never went over what I wanted or expected.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 08/28/2025

  The program is never structured to be completed for only 30 days so this would combat the complaint that work was not completed successfully. The outlined services during the enrollment were fully rendered and started upon approval from the client. The account underwent escalation to the customer service supervisor who attempted to diligently review the progress on the account within the first 30 days of service and a breakdown of what the monthly service entails. Several attempts to connect regarding the cancellation request were made in order to conduct a formal walk through of the dashboard and a review of the publications that were completed.
  
  We know as a business owner your time is valuable and at times it is difficult to connect. We are deeply apologetic regarding the frustration outlined here with your customer service experience. As mentioned the account was not eligible for a refund of the only payment received due to the publications that were completed. Those publications benefit the business for its lifetime and can not simply be reversed hence why the fees are deemed nonrefundable this was also outlined within the work order agreement.
  
  In addition the account has been terminated and removed from our database in order to ensure no future attempts of contact from Apex Media. We wish you the best of luck in your future endeavors and are more than happy to resend over the breakdown of the successful work completed within the first 30 days of service if you do not have access to the information that was provided by the customer service supervisor assigned to your account. We have bypassed company policy at this point and wish the complaint considered resolved promptly. Please review the attached above. 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23782173
  
  I am rejecting this response because:
  

  I am writing to formally rebut your recent letter and to request a detailed monetary justification for services rendered between February 26, 2025 and March 13, 2025. During this 15-day period, I was charged $249.00 (equivalent to approximately $8.30 per day). I remain unclear how this expenditure benefitted my business. As well as $35.00 each month your company tried to pull payment out totaling $210.00.
  Key points for clarification and resolution:
  - Cancellation request: I requested cancellation on the 15th day (March 13, 2025) and followed up with multiple phone calls and emails. Despite these efforts, the account was not canceled as requested.
  - Lack of demonstrable value: Please provide an itemized breakdown of all work completed within the Feb 26Mar 13 window, including:
   - List of publications completed, with dates/timestamps, URLs, and copies.
   - Approvals obtained (if any), and when they were sought/received.
   - Performance metrics tied to those deliverables (views, reach, clicks, rankings, or other measurable outcomes).
   - The time allocation and rate basis that justify the $249 charge within the first 15 days.
  - Nonrefundable fee rationale: Your letter asserts the payment is nonrefundable due to lifetime publications. Please identify exactly which deliverables confer such enduring value, how they were implemented within the first ************************************************************************ a timely termination to prevent further time and expense on my part.
  - Service failure and time loss: Your teams failure to cancel upon my first request forced me to spend additional time on repeated communications and a BBB complaint. As my time carries business value, I expect compensation for the delay and lack of regard for my cancellation request.
  Requested remedy:
  - Full refund of $249.00 based on failure to honor the timely cancellation request and the absence of demonstrated benefit within the 15-day period; or, at minimum, a prorated refund for the unused portion beyond the cancellation request date, plus reasonable compensation for the time spent resolving this issue.
  - Written confirmation that the account was canceled effective March 13, 2025, and that no further charges or contacts will occur.
  Documentation requested within 7 business days:
  - Itemized invoice and work log for Feb 26Mar 13, 2025.
  - Copies/links to all deliverables with timestamps and performance data.
  - The work order agreement sections governing cancellation, refunds, and publications, along with your internal notes documenting my cancellation requests and your attempts to contact me.
  Unless I receive the above documentation and an acceptable refund proposal within 7 business days of this letter, I will pursue further remedies, including a chargeback/dispute with my payment provider and escalation through appropriate regulatory channels. I will also ask the BBB to keep the complaint open until this matter is resolved satisfactorily.
  I appreciate your prompt attention and expect a professional, documented response addressing each point above.
  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/08/2025

  As outlined in the work order all fees are deemed nonrefundable. We have done our due diligence relevant to the customer service experience outlined and find that the steps taken thus far are more than fair regarding this matter. All publications will last for the lifetime of the business. The billing department has already closed the escalated review on the account and issued a return of monies paid despite the work being successful completed. Again we consider this matter resolved and wish for this complaint to be closed. 

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Apex Media Solutions continued harassment despite fulfilling their payment demand. On August 15, 2025, I reluctantly authorized a $99.99 charge to my OnePay debit card after being subjected to persistent, unwanted solicitations. I paid solely to stop the harassment and resolve the situation quickly, believing this would end all communication.Unfortunately, contact has continued even after the payment posted on August 16th. I am still receiving phone calls, emails, and text messages. The content includes unsolicited explainers of their voice activation services and other offerings, despite my clear disinterest. They also informed me they would begin charging $19.99 monthly to my credit card, a charge I never authorized. This is a blatant attempt to continue billing me after I already paid to end the contact. This is frustrating and a clear breach of the implied agreement.I attempted to cancel the onboarding process immediately, explicitly stating I did not want the service. I also contacted Apex Media Solutions customer service requesting a full refund, and filed a complaint directly with their business all to no avail. The initial charge, appearing as Apex Media Solutions via ****** with a ********************** location, is concerning. Im unsure what I paid for, and the lack of transparency is unacceptable. Ive been unable to receive a response or resolution from Apex Media Solutions directly.I request the BBB compel Apex Media Solutions to cease all contact, explain the services I allegedly purchased, and immediately stop any attempts to charge my credit card the $19.99 monthly fee. Their actions warrant investigation, and I want to prevent others from experiencing this aggressive solicitation and deceptive billing practices. I hope the BBB can intervene to resolve this stressful situation.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  
  Upon review the account was terminated successfully upon request following the enrollment. The termination request was promptly escalated to a supervisor to assist and was successful per company guidelines. No further calls have been placed following the conclusion made August 19th, 2025. The former client advised no further contact from us and the account was escalated to our IT department immediately; this was reconfirmed upon receiving this complaint. Other companies contacting for a similar style of service is not a reflection of Apex. The IT department ensured to block any future contact from our company.
  
  We are disheartened that all necessary steps were followed in order to ensure the former clients' requests were honored and we are still in a position of receiving a formal complaint without further communication to the assigned supervisor on this case who had provided direct contact information. In addition all publications completed during the enrollment will last for the lifetime of the business. We wish for this complaint to be resolved. 

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23767962
  
  I am rejecting this response because:  They are still harassing me and threatening my life.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/08/2025

  Here's the copy of all of the phone numbers APEX is calling me from continuing today.

  Customer Answer

  Date: 09/09/2025

  I was refunded the *****, and the calls and harassments continues

  Business Response

  Date: 09/09/2025

  As outlined prior no further contact has been placed to the former client. All requests placed have been honored and we will continue to do so moving forward. We wish the best of luck in future endeavors and consider this complaint resolved to the best of our ability as there are no further actions that can be applied. 

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23767962
  
  I am rejecting this response because:.  These are calls since the refund.  Sorry, they are pulling BBB Leg.... I'm not buying it.  No Deal

  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/11/2025

  Here's a voicemail and a phone call from them just today.

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with Apex Media Solutions on the 7th of January 2025. At first the sales people were attentive to my business needs. Unfortunately for **** to do more to my ****** my business would be an additional monthly charge. Every month **** would ask if I would approve the monthly charge and I would approve. Now I see that **** has not done the work as promised and when I raised the concern via email then I received an email that they would look into it. My sales manager has moved on and I could not reach her. I have decided to cancel the first of August and was told by another sales person that I would get a call with in ***** hours, well here we are the 15th of the month and still nothing. I was charged for another month without my consent and I want to cancel. I have tried to do this amicably but unfortunately I do not like being kept a prisoner when I am on a monthly account. Please advise.

  Business Response

  Date: 08/22/2025

  We find that this complaint has no basis and need further clarity why a refund request is outlined here on the complaint but not within any correspondence or verbal communication with the team member who handled the cancellation request on. This account was terminated upon request and there were no further charges following the termination request placed on August 1st, 2025. All services were rendered as outlined regarding the payment structure assigned.  We wish for this complaint to be closed as all requests were followed promptly on behalf of the former client and we are receiving a formal complaint 21 days following the official termination. We wish her the best of luck moving forward but no billing errors occurred with the account and we abided by what was asked of us. This complaint should be considered resolved. 

  Customer Answer

  Date: 08/25/2025

  First off I would like to thank you for your efforts on trying to clear this up.

  I did not ask for refund, but I did ask for the company to cancel in a timely manner via emails, phone calls with not a single email nor phone call until last week from the *** who stated my account was cancelled. Communication is clearly not their forte. 

  I am happy with the outcome that my account is cancelled and thank you I am satisfied with this.

   

  ***** ******

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8/25 $219.98 They said they would provide a service for $20 a month, then charged me $219.98. At that time i told them I did not want to go through with the purchase. They convinced me to wait until Monday (today) to hear out the process of the marketing offer and then decide if I didn't want the service. This morning I listen the offering and watched them display their hustle on a shared screen online. Then they tried to charge me another $500 a month. I then realized it was surely a scam. This all took about 15 minutes. They wouldn't agree to a refund at this point and told me I had to call ***************) customer service and the accounting department to get a refund. I tried several times to contact them and never an answer. No other way to contact on the website either. I spoke to said names of ****** ******, ****** *****, and ****** ******. Apex Media Solutions is a fraud and should be shut down.

  Business Response

  Date: 08/12/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.
  

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a service saying apex media solutions worked with ****** to help generate leads for companies, and was also told I could cancel at any time. I spent 750$ for the company to do absolutely nothing for me or my company. I canceled the service and was charge yet again and they will not give a refund on services provided.

  Business Response

  Date: 08/11/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me, then continued to push despite anything I said and explained that I didn't have the money and couldn't afford what they were offering. They kept working on different offers until one was agreed on, with a promised rate and cancellation options, etc. They explained what I would get and what they would do, and charge. THEN they double-charged me, charged fees that were never agreed on or even told to me, and switched agents I was talking to. Appointments continued to get rescheduled, I never received anything, got anything for what I was promised, or what I was told I would get. After this, my ****** business account locked me out, got suspended, and I can't even dispute it, and I have called so many times trying to fix it. Any time I got a hold of someone, I would talk to them, then they told me they would work on it, but nothing ever happened, got resolved, and again, I never got anything from them. THEN, after seeing yet another charge come out right after they charged me the same amount, I looked at my bank to find they had done that since I first spoke to them, while charging me other amounts for no reason. I've lost so much money, had overdrafted my account due to them just taking large amounts out whenever they want, ruined a business trip, got nothing once so ever from this business, AND screwed up my ****** business account! I looked up them up on ****** and saw they are known for doing this, too! And found many other similar complaints!! ITS A SCAM!!!!

  Business Response

  Date: 08/11/2025

  The account was scheduled for a future appointment on August 7th, 2025 with no mention of these grievances. Unfortunately the following day August 8th, 2025 a formal dispute with the bank was received on our end due to Mr. ********* request. This does not allow us the opportunity to address the concerns or provide a resolution due to the involvement of the bank. We wish for this complaint to be closed as it will now have to be resolved by the bank we are unable to follow the process for a resolution at this point nor were we allotted sufficient time to do so. 

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23717355
  
  I am rejecting this response because: 

  Ive been telling this company from the start about my concerns and they continued to blow it off or say they will fix it but it never happens and I never saw ANYTHING done from the start. I mentioned it on phone calls with them, and had people on my case changed a couple of times before they assigned the recent person. Every time I speak to them, they blow it off just tell me Ill see the fix by the next call a month later. I never have. I also called trying to reach someone multiple times and they just tell me I can address it at my appointment. 1-2 months later while they charge me for nothing.

  I've emailed a few times to ask about the charges and never heard back. Ive texted numbers they gave me, and hear nothing. the first two phone numbers they gave no longer work.. 

  Ive attached a few emails where I was addressing the problems to them and they never responded to them 

  
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 08/12/2025

  Again due to the resolution being submitted over to the financial institution our hands are tied. We wish for this complaint to be closed.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23717355
  
  I am rejecting this response because: my bank was only able to dispute 4 transactions out of 8 and told me to contact them as well as follow up here.

  so again, it did NOT resolve the issue, I got absolutely nothing from this company and even had my ****** account froze due to it. 
  of course Apex is wanting to close the matter so they can still keep half of the money. They also charged me double on the first transaction! 
  Ive attached pictures of this, have more but its not allowing me to post more 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 08/14/2025

  Due to the nature of the complaint and the open dispute with the financial institutions we are unable to implement a resolution from within the company or our management team. We wish Mr. ******* the best of luck in his future endeavors. 

  Customer Answer

  Date: 08/16/2025

   
  Complaint: 23717355
  
  I am rejecting this response because: I didnt receive anything for my money, my ****** account is down because of it and everything is a bigger mess than before. The bank only issued $780 out of $1500+ so I would safely say, NO Im not satisfied with this and this business is a rip off and scam. 
  They have even been more responsive in this platform than talk with their clients or actually doing what it is theyre supposed to do. 
  They still owe me around $700+ because I didnt get anything from any of it. Besides my ****** account being suspended/locked out. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 08/26/2025

  All services were rendered as outlined during the enrollment period. Customer satisfaction is a priority to us here at ****. We have a management team assigned to any escalated accounts or different concerns that are brought to our attention. Any solutions we would have been able to provide have been halted due to the nature of the situation. We are disheartened by the experience outlined within this complaint but again we are in a position where we are unable to provide an outcome due to the dispute process and involvement of the financial institution. We wish for this complaint to be closed. 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 months, I have received numerous calls daily from this company. Every call, I have asked to be removed from their calling list. They said no. Today they told me, if I pay $200, my number will be removed from their calling list. When I tried to call their advertised number on their email they send, no one answers. By me paying $200 to stop the calls, they arranged a "meeting" to discuss promotional advertising which I never agreed to. I have asked to refund the $200, left voicemails, and send emails requesting to not be contacted. This is a scam of a company that uses harassment techniques to get what they want.

  Business Response

  Date: 08/06/2025

  Upon review we do consider this complaint resolved and we wish for the complaint to be closed. Thank you for your feedback and allowing us the opportunity to investigate these concerns further! 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were quick and efficient to resolve the issue. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received numerous harassing calls from this company. I was charged $251 in total by them. I did not authorized them to sign me up for a contract. I did not receive a service and don't need a service. I gave my credit card number because the representative said it was a trial and wanted to "test" if my card would work.

  Business Response

  Date: 08/11/2025

  This account has been flagged for management review and contact. Ms. ****** enrolled into one of our starter packages in December of 2024 and the account has been active since that timeframe. We will be in contact with her in order to resolve this swiftly. 

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23689964
  
  I am rejecting this response because: I did not sign up for membership. I did sign up for a free trial and the representative said they needed my card number for security. I thought it was odd and expressed concern but was told it fine. I never activated a membership or subscription which they have verified but still wont give me back my money. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/26/2025

  The original call from December of 2024 was reviewed. The outlined program was program initiated and the timeline recommended for trial was ***** days following the enrollment. It is a month to month subscription that be cancelled at anytime. A formal cancellation request was never received regarding the recurring transactions nor any correspondence received through our customer service department. Since the disclosure came to us here on a public platform it was concluded that this was the first request we had received information regarding the dissatisfaction with the account. Thus the account was **************************** escalated in order to resolve this matter swiftly. Any future billing has since been terminated. We find that all proper measures have been followed within company guidelines and ethical practices regarding this case. Please see attached images. We wish for this complaint to be resolved. 

  Business Response

  Date: 08/26/2025

  Attached above is the final image necessary for the conclusion.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APEX MEDIA SOLUTIONS took a contract from my 16 year old. It clearly states on their website that minors require parental approval. I have never talked to anyone at this company for approval and they charged him $329.98 for a Siri Prompt for his neighborhood Car Detailing Business. I have called this company numerous times, they called me back on 2 separate occasions, with a promise to have a management personnel reach out on Monday *****. Which has not happened.

  Business Response

  Date: 07/30/2025

  Upon review this case was escalated to a supervisor and already resolved successfully. We wish for this complaint to be transitioned to resolved. 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Apex Solutions Non-Performance and Failure to **************** To Whom It May Concern,I am filing this complaint to formally report Apex Solutions for their complete failure to deliver the contracted services, despite my full payment of $ ******** to date.On April 16, 2025, I entered into an agreement with Apex Solutions for services specifically designed to help my business improve its SEO and voice search rankings. Since that date, I have received absolutely nothing in returnno deliverables, no progress updates, and no substantive communication. My repeated attempts to contact the company and resolve these issues have been met with silence or empty promises. This blatant lack of performance is unacceptable and constitutes a clear breach of *********** a direct result of Apex Solutions inaction, I have experienced significant downtime and disruption to my business operations. The financial loss and wasted time are unacceptable.I am requesting a full refund of $ ********. I expect the BBB to assist in holding Apex Solutions accountable for their unprofessional conduct and failure to honor their commitments.Thank you for your attention to this matter.Sincerely,*** ******

  Business Response

  Date: 07/30/2025

  Upon review the account was officially flagged for management review on July 16th, 2025 with a full refund request placed. There was consistent communication following the enrollment date of April 16th, 2025. As outlined prior to enrollment we did provide the service as discussed and agreed upon. Mr. ****** was informed the request would be reviewed and a manager would reach out within ***** hours following his full refund request. On July 18th, 2025 we received a notification that Mr. ****** disputed the charge(s) with his financial institution. Due to the dispute we were unable to follow through with company protocol in order to properly address and resolve the concerns that were brought to us regarding this account. We are unable to assist further due to the involvement of the bank. We wish for this complaint to be closed as we are no longer in control of the outcome nor were we provided enough time to provide a solution.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Subject: Rejection of Apex Media Solution Response BBB Complaint # ********
  To Whom It May Concern,

  I am rejecting Apex Media Solutions response to my complaint in its entirety. Their statement is inaccurate and does not reflect my actual experience with this company.

  
  1. Failure to Deliver Services
  Despite Apex Media Solutions claims, no substantive contracted services were ever delivered to my business. The agreement on April 16, 2025, was for SEO ranking and voice search ranking services deliverables which I never received. At no point did they provide me with measurable results, progress reports, or proof of completed work as promised in the agreement.
  

  2. Lack of Communication and Follow-Through
  Their characterization of consistent communication is misleading. While I made repeated attempts to reach them via email and phone, responses were delayed, incomplete, or entirely absent. No action steps or tangible work were ever shown to substantiate their claim of work performed.
  

  3. The Bank Dispute Was Necessary, Not Obstruction
  The dispute with my financial institution was initiated only after months of non-performance and failed resolution attempts with Apex. It was not a barrier to resolution it was a direct result of the companys unwillingness to fulfill the contract or issue the refund voluntarily. Apexs claim that they could not proceed due to the banks involvement is simply an excuse and not supported by any policy that was shared with me before or during this process.
  

  4. I Have Additional Evidence
  I have further documentation including payment records, communication logs, and absence of deliverables demonstrating that Apex Media Solution entirely failed to complete the agreed-upon services. I am prepared to submit this additional evidence to the BBB to support my claim.
  

  Conclusion
  

  I continue to request a full refund of $1,967.98 for services not rendered. Apex Media Solutions failure to act in good faith and fulfill their obligations has caused me measurable downtime and loss of income. I request that this complaint remain open and in dispute until a full refund is issued.
  

  Thank you for your continued attention to this matter. I am happy to provide the additional evidence upon request.
  

   

    ## ( PS. I have a voice call recording with the account manager, who stated that they neglected my account and took no action for 3 months. My account required attention due to multiple violations. Please advise how to upload files for your review, and you will see clearly that nothing was done. 

   

  Sincerely,
  

   

  *** ******
  

   

  Business Response

  Date: 08/14/2025

  Again due to the open dispute with the financial institutions we are unable to proceed with a resolution from within the company or our management team. We wish for the complaint to be closed. We do wish Mr. ****** the best of luck in his future endeavors.

  Customer Answer

  Date: 08/24/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Subject: Rejection of Apex Media Solutions Response BBB Complaint #********
  

  To Whom It May Concern,

  I am formally rejecting Apex Media Solutions most recent response to my complaint. Their attempt to close this case is unacceptable, as it avoids accountability for their failure to deliver contracted services.
  

  1. Services Were Never Rendered

  The agreement dated April 16, 2025, was for SEO ranking and voice search optimization services. Despite payment of $1,967.98, Apex Media Solution failed to deliver any measurable work, reports, or results. This is a clear breach of contract.
  

  2. Internal Processes Are Irrelevant

  Apex continues to claim they are unable to proceed due to an open dispute with the financial institution. This is not an acceptable excuse to deflect responsibility. Their internal financial processes are not my concern what matters is that they owe me a refund for services not performed.
  

  3. Financial and Business Impact

  As a direct result of Apexs failures, my business experienced downtime and a loss of income, for which they must be held liable. Their refusal to take responsibility only compounds the harm.
  

  4. Ongoing Refund Request

  I do not agree to close this complaint. I continue to demand a full refund of $1,967.98. Apex Media Solutions pattern of making excuses instead of addressing the issue demonstrates a lack of good faith, transparency, and professionalism.
  I respectfully request that the BBB keep this case open and unresolved until Apex Media Solution issues a full refund for the services not rendered.

  
  Thank you for your attention to this matter.
  

  Sincerely,

  
  *** ******

  
  
  

  Customer Answer

  Date: 08/25/2025

  Subject: Reconsideration Request Complaint ID: ******** Apex Media Solution
  

  To Whom It May Concern,

  I am extremely disappointed to learn that the BBB closed my complaint against Apex Media Solution. The companys response contains false and misleading information that should not have led to case closure.

  Apex Media Solution claims that they could not proceed with a resolution due to an open dispute with the financial institution. This statement is not accurate. I had notified my bank after instructing Apex not to make further charges, and that matter has long since been closed and resolved with my financial institution. There is no active dispute preventing **** from issuing my refund. Their representation to the BBB is therefore factually incorrect and intentionally misleading.

  This is a tactic Apex Media Solution is using to deflect accountability and avoid issuing refunds to customers like me. To be clear:

  I paid Apex Media Solution a total of $1,967.98 upfront for services (SEO ranking and voice reach optimization) that were never rendered.

  The only charge I disputed with my bank was a later $249 single-month fee, which was separate from and does not impact my full upfront payment.

  Apex Media Solution still owes $1,967.98 for services they completely failed to provide.

  I respectfully request that the BBB reconsider closing this complaint. At the very least, I request that Apex Media Solution be required to provide documented proof of their claim that there was an open dispute with my financial institution. Without such evidence, their excuse should not be accepted as fact.

  This company has breached its agreement with me and is attempting to use deceptive language to escape responsibility. For the integrity of the BBB process and for consumer protection, I ask that this matter remain open and unresolved until Apex Media Solution either provides documented proof of their claim or issues the refund owed.

  Thank you for your review and assistance.
  

  Sincerely,
  

   *** Zughni