Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about getting my business on ******. The gave me a 1 time fee, which was at the time. Then sent a dozen emails and phone calls where I was confused and signed another form for services at 199/ month. If I know that i would never have signed it. The have lying to me from the beginning. I told them not to call between 8-3 and I get at least a dozen a day from different people. Then the want **** meetings to help with my business, which is on BBB. They never show on the Zoom meetings (3 times). Then email and thank me for my cooperation in helping my business. Lied I want my initial payment and past payments returned due to lack of doing what they are supposed to be doing. I have plenty of emails if you want proof. Initial payment $99 7/25 $199 on 7/7 They are trying to say I signed a contract, which I had no idea what I was signing. I thought it was to give permission to help. Plus they asked for my EIN number and other info. Thank god not my SSN

  Business Response

  Date: 09/18/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible. In the meantime, if you have any additional details or questions, feel free to reach out to us directly at ************. Our hours of operation are 9AM-6PM EST. 
  

  Customer Answer

  Date: 09/19/2025

  I actually made an account with ****** and other platforms myself to do what **** charged me for services that were free to do.  It started out with a question to Apex and then they lied.  I don't need their services anymore. I did it all within one hour that they still email and call me to talk about.  Stating I need to submit things they never even asked for.  They wanted information that doesn't need to be shared. For example: account info etc.  No video needed to verify like they keep asking. No monthly meetings. Especially not needing the $199/ mon.  I just want my money back at this time. All of it since they did nothing.  The last email my so called case manager left.  So I'm just done.  Money back and no further contact with emails or calls.  

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and money taken from me

  Business Response

  Date: 09/18/2025

  It does appear these concerns were brought to our attention and management is already reviewing the account. In the meantime billing has been terminated and no future charges will be placed with this client. We will be in touch as soon possible in order to resolve this matter swiftly.

• Initial Complaint

  Date:09/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up January 17th, was told within a week an email would be sent with login information. Didnt get it for months. Emailed back and forth for months. To finally get login instructions in June. Logged in and the portal was completely empty. Continued to email and say I want a refund because it wasnt working. Back and forth saying theyd call me, when they would call if I didnt answer no voicemail left. Continued back and forth. Finally got someone on the phone today who was refusing to refund me FOR NO WORK because we logged into the portal. I have all of the email receipts and they have done NO work.

  Business Response

  Date: 09/18/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible. In the meantime, if you have any additional details or questions, feel free to reach out to us directly at ************. Our hours of operation are 9AM-6PM EST. 

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23875223
  
  I am rejecting this response because: thats not a resolution what so ever. I paid apex for a service they did not provide and a result they promised they did not fullfill. I want a refund of what I payed them. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/01/2025

  The account was thoroughly reviewed upon request. All publications were completed successfully as outlined in the attachment. Due to the expired invitation the portal log in assigned for the account needed to be reset and invitation sent again. This does not mean that no successful work was completed as rendered. The dashboard is still activate and available for navigation it will remain open for the next two weeks to ensure the former client can review the access that was sent over in January. We are more than happy to assign a supervisor call back to assist as well. Due to the nature of the concern we do find the resolution in place in reasonable with the matter of all services being rendered as outlined. The resolution was applied due to convenience for the former client and the concerns brought to our attention. 

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 23875223
  
  I am rejecting this response because it took nearly a month to receive a reply consistent with the delays Ive experienced in every prior interaction with your company. Based on the timing and lack of evidence, I do not believe the actions you referenced were actually completed until this email was sent.
  
  Like many others who have shared similar concerns publicly, Ive found that your responses lack substance and fail to resolve the underlying issue. While you may choose to keep the portal open, there continues to be no data visible on my end.
  
  This ongoing lack of transparency and accountability has significantly damaged my confidence in your companys credibility.

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/21/2025

  We will be in touch to discuss this matter further and review the former account with us here at Apex. 

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-14-25 I signed with Apex Media Solutions to provide me with professional support in setting up and/or managing active ****** Business Profile Campaign Posts to improve online presence. The amount I've paid to date is 2496 dollars. After **** set up my Goggle business profile, months ago, it was suspended, and my ****** business profile to date is still suspended. Not having my business presence online has significantly hampered my business.

  Business Response

  Date: 09/18/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible. In the meantime, if you have any additional details or questions, feel free to reach out to us directly at ************. Our hours of operation are 9AM-6PM EST. 

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23870206
  
  I am rejecting this response because: As seen in attachment, my ****** business profile has been suspended since June. Thats 4 months of potential revenue loss.  Also it has been 4 days and no one has contacted me from Apex Media solutions as of yet.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/01/2025

  The account was flagged for management review and our billing department. We attempted to reach ***** and left a voicemail with the direct contact information to touch base with a supervisor.

  Customer Answer

  Date: 10/11/2025

  Apex Media Solutions did call me and left a voicemail. I called them back, and we still HAVE NOT resolved the issue at hand. They refunded 500 of the over 3000 I paid for there services. However that doesn't even remotely cover the loss of business I endured,  due to there lack of providing me with what there contract between us said they would provide. I am not happy with the outcome at hand. If anybody at that BBB or at apex media solutions were in my shoes, they would feel the exact same way.

• Initial Complaint

  Date:09/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions is a complete scam. They billed me for months, on a one time payment, and the only thing they ever did was write one ****** business post. Thats it.Meanwhile, they hammered my card six times with duplicate $199 charges, totaling over $1,200, all while delivering zero leads, zero new customers, and zero real visibility. Every bit of progress my business has made came from my own effort, not from *****They sell Premium Directory Subscriptions and marketing services, but in reality they just recycle your own content and bill you over and over. Trying to cancel or get a straight answer from them is impossible.Apex Media Solutions = predatory billing + empty promises. If youre a small business owner, dont make my mistake keep your money, and stay far away from these crooks.I used chat GPT to write this, since I don't have the words to express my frustration with these people

  Business Response

  Date: 09/10/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible. In the meantime, if you have any additional details or questions, feel free to reach out to us directly at ************. Our hours of operation are 9AM-6PM EST. 

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23860968
  
  I am rejecting this response because:

  The full amount has not been refunded yet. I've attached screenshots of the charges I'm still seeing on my account. The first 2 from July are the ones I agreed to, so I know I'm out that money - The first $219.98 and the first $199. However I only see one refund pending for $219.98 of the ****** that I am owed. I told them every *****, and I meant it.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/18/2025

  Upon formal review and verbal confirmation the account was not eligible for a full refund. We are more than happy to walk through the work completed in order to address these concerns and assist in resolving this matter swiftly on your behalf. 

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex media called me and talk to me about how voice search is seventy percent of advertising for businesses now, they kept going and made it sound to good to be true for $100, so I decided to give it a shot since my business is new and I needed clients. The next day I was suppose to meet with and analysis to go over my account. All the call ended up being was another sales pitch trying to get more money out of me. I tried multiple times to be nice and get off the phone but the man just kept coming with more rebuttals. When I did hang up the phone, I forgot that the laptop was on screen share and the man stated. I don't care about my business and I wasted his and my time. I felt sick to my stomach. Here I am barely getting by and I'm being harassed. I then recieved a welcome email stating my account was active so I figured might as well see what I'm paying for. The 1st call took place on 8/28/25. 2nd call was 8/29/25. I looked at the account on 8/30/25. And when I went to sign in on 8/31/25 there was no account. My user could not be found. I messaged the company and recieved a automated response that they would contact me and nothing. I have already contacted my bank to dispute the payment. This company is a scam and needs to be shut down. I need the BBB to back my bank and make sure my bank receives their money back

  Business Response

  Date: 09/09/2025

  This account was reviewed by management in order to address the concerns presented. Our telephone log was reviewed as well. All 21 publications were successful as outlined above. All measures were taken on our end to ensure there was no further billing to the account as of August 29th, 2025. The full program was to be utilized. Our telephone log was reviewed as well. Following this it was concluded there was no correspondence outlining trouble still occurring regarding the access to the portal or requiring further assistance to address concerns. We are deeply apologetic that we were unable to provide the customer service needed and did not resolve this quicker. Any assistance in reviewing the information is still a possibility if needed! Despite the delay with logging in to the portal, this does not prohibit or retract that services were fully rendered as outlined. All publications do remain in tact regardless of the resolution in place for this account for the lifetime of the business. We do wish that if there were still concerns following the case being formally resolved as of September 4th, 2025 that we would have been contacted prior to the formal complaint placed against the company. And we wish the best of luck in future endeavors! 
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23841331
  
  I am rejecting this response because:

  I did not just contact the BBB, due to not being able to get into my portable. I contacted them due to the strong arm sales tactics I had to endure. And when I tried to call the company to speak with someone all my response was, is that what I paid for wouldn't work because I needed to spend more money with their company. They lied from the start. They should of never contacted me telling me that voice search is 70% of how I can be found and then turn around and call me again and state it is only 5%. They are not fully affiliated with ****** and should be up front when they are on the phone trying to take people's money. It was after the fact that I read horrible things from other people about this company. I am not the first this has happened to. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/19/2025

  We are more than willing to have a supervisor touch base again in order to address these concerns further if needed. As mentioned we are apologetic for the experience you have outlined and find that we have taken the correct measures in order to ensure a resolution. Authorizing a purchase and deciding which route to take for the marketing for your business can be an overwhelming process. We respect your decision to not move forward with our company and wish you the best of luck on your search. With that being said we wish to consider this complaint resolved as prior discussed. All services rendered still in tact and will be for the lifetime of the business. 

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They sold our card information within minutes of claiming to provide us service and refuse to give us a refund.

  Business Response

  Date: 09/05/2025

  As of September 4th, 2025 the account was reviewed and escalated. We do find that this complaint was placed prematurely and are disheartened by what has been claimed against the company and its integrity. A thorough investigation was conducted on the account regarding the areas of concern. At a minimum 24 hours is allotted for a review to be conducted properly. We had resolved this matter in less than 24 hours. The accusation made is on false pretenses as we are entirely compliant regarding the exchange of information with potential and active clients especially payment information. This was proactively disclosed and relayed to the former client. Despite company guidelines and services being fully rendered Apex Media Solutions had already been deemed as amicably resolved and honored the request placed. A supervisor will be touching base to discuss this matter further being that the complaint was placed following the review. We wish for this complaint to be resolved. All returns are allotted 3-7 business days depending on financial institutions.

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will reach out if they do not follow through. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions contacted me in May of this year about getting my renewable energy solutions on voice search. They never completed the work, I cannot get in touch with them via email or phone. I demand a refund.

  Business Response

  Date: 08/28/2025

  This formal complaint was received the same day as correspondence occurred regarding the concerns outlined regarding the enrollment with our company. Yesterday was the first interaction since the enrollment that we were communicated the concerns outlined here. We find that not even 24 hours to resolve the concern is insufficient and we are prematurely receiving a complaint that will tarnish the business name. As of August 27th, 2025 this account was flagged for management review. Attached is the successful work completed upon enrollment. We will be in contact with Ms. ******* by tomorrow 8/29/2025 (within the ***** hours asked for the initial management review) in order to resolve the concerns swiftly. 

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23804970
  
  I am rejecting this response because: I ordered this in May, it was never completed. It is almost September.

  No one answers the phone at the office and emails were repeatedly ignored. 

  See attached. 

  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 08/28/2025

  Theres no clarification points listed. Im not sure what Im supposed to be doing.

  Business Response

  Date: 08/29/2025

  Please see attached. We wish for this complaint to be considered resolved.

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23804970
  
  I am rejecting this response because: I no longer have access to this credit card. Is it possible to have a check mailed to me? 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/03/2025

  It appears this communication has been addressed with our billing department. We are unable to reprocess a refund that has already been submitted. All communication regarding this return would have to be conducted through the financial institution as they are responsible for ensuring and confirming the funds are received. We wish for the complaint to resolved. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, August 25th, I was called by these folks who wanted to sell me their voice recognition advertising. I was up for the challenge and paid what was, according to the representative at the time, a one time fee of $99.99. Everything was fine, but after some reflecting, I thought now would not be a good time as I have other things to worry about being a college student. I was aware of the refund policy and knew if I called within 24 hours, I would have a huge chance at cancelling without any loss, but if that weren't the case, it was okay, $100 is not much to worry about. So, I called the company the next morning looking to cancel services. I then find out from this particular representative that I would have been charged a $19.99 recurring fee, despite being told otherwise. Again, I was okay with simply putting this aside, but with this level of dishonesty shown, I would like my money back.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.

  Business Response

  Date: 09/05/2025

  We were able to successfully able to locate the account associated with this complaint. Upon review it was advised that all funds were deemed nonrefundable due to the successful publications. Despite that have honored the request to ensure a potential business relationship in the future when the time is better. All publications remain in tact. We consider this complaint resolved. 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2025 I was contacted by *********** (whose parent company is Apex Media Solutions) on potentially getting my business advertised on voice platforms and getting profiles for all those platforms (i.e. ****** My Business, etc). A day later I was directed to their senior analyst and was told that only the voice platforms will be completed and that the other stuff I wanted would be an additional charge of ****** per month. I thought that was outrageous but the represenative said that I could NOT get a refund on my current payment and the only way to get what I originally wanted was to pay. I filed a fraud complaint with my bank and am doing so here so hopefully I get the ***** I payed back. I'm 17 years old so that may not be a lot to other people but to me that a decent amount.

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly.
  Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible.

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23785489
  
  I am rejecting this response because: Apex Media Solutions LLC contacted me and said there's nothing they can do until the banks handle it. I contacted support before then and they said they'd give me options within 48 hours and never replied back.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/29/2025

  Again to reiterate once a formal dispute is received we are unable intervene. The ***** hours was advised prior to receiving the official notice. We wish for this complaint to be closed due to the nature of the complaint we have been prevented the ability to formally review the account and operate within company guidelines to provide a resolution. We wish you the best of luck in your future endeavors and we are disheartened that this is how we are concluding the business relationship.