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Business Profile

Digital Marketing

Apex Media Solutions, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card without my approval. They are trying to sell me a product and I never agreed to the product. I have asked them to refund me fully. The have refuse to refund me back the $200.00 charge. I have also disputed the charge and case with my credit card company. Im requesting for a full refund.

    Business Response

    Date: 06/10/2025

    Due to the dispute with the bank received on May 28th, 2025 we were prevented the opportunity to resolve this matter within the company. The recorded call was reviewed, credit card information was provided, and the charge was authorized on May 21st, 2025. The nature of this complaint will have to be resolved through the financial institution and should be closed. 

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-10 phone calls PER DAY for spam services to every single phone line I have for my business. Ive spoken for hours at this point on the phone with fraudulent ******************************* selling snake oil service for a problem that quite literally doesnt exist. Ive pleaded and begged to be removed from their call list. Ive spoke to countless individuals at this scammers destination and to no avail have I been removed. Its to the point where it is affecting MY BUSINESS because my phone lines are consistently jammed up with BS phone calls with the full intent of shilling a useless service to me that I have expressed vehemently that I do not want.

    Business Response

    Date: 06/05/2025

    Upon review we forwarded the necessary information to our IT department in order to prevent any future contact. We were unable to locate the information within our system for this complaint and we wish for it to removed as it is not related to Apex Media Solutions. 

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Apex media solutions digital marketing for failure to deliver promised services, poor customer service, and refusal to cancel subscriptions and provide a refund.I contracted Apex media solutions to create a website and advertise my business online. The agreement specified that these services would be completed within a reasonable timeframe. However, months have passed, and I have yet to receive the website or any online advertisement.1. *Failure to ****************** Despite numerous inquiries, I have not received the website or online advertisement as promised.2. *Poor ****************** When I expressed my dissatisfaction, the customer service team refused to listen to my concerns and talked over me, failing to provide a satisfactory resolution.3. *Refusal to Cancel Subscriptions:* Despite my requests, the company has refused to cancel my subscriptions and provide a refund for the undelivered services.I am requesting that Apex Media Solutions take the following actions to resolve this complaint:1. *Immediate Cancellation of Subscriptions:* ****** all subscriptions and cease any recurring charges.2. *Full Refund:* Provide a full refund for the services that were not delivered.I expect Apex Media Solutions to take my complaint seriously, take prompt action to resolve the issues, and provide a satisfactory response. If not, I will be forced to explore further action to protect my interests.I certify that the information provided is accurate and true to the best of my knowledge

    Business Response

    Date: 05/30/2025

    Upon review this account was flagged for management review per company protocol prior to receiving this complaint. This review was opened on May 28th, 2025 on a telephone call with the assigned account manager. Apex is already taking steps in order to assist these concerns and we wish for the complaint to be closed. 

    Customer Answer

    Date: 06/02/2025

     
    Complaint: 23389607

    I am rejecting this response because: i have not been contacted by anyone from apex media solutions. I just received a call from ****** *. And she said she called the wrong client by accident. And hang up ************************************************************************************* 

    Sincerely,

    ******** ****

    Business Response

    Date: 06/09/2025

    It appears this account was terminated upon request. A supervisor was assigned in order to provide a resolution and was unable to get through successfully. We will attempt to reach out again and consider this complaint resolved as we have terminated any future billing.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is harassing me. They call my phone trying to get me to buy their services, and when I tell them no and to remove my number from their call list, they tell me they cant, and keep calling me several times a day. This is harassment!!!

    Business Response

    Date: 05/26/2025

    We have forwarded this telephone number to our IT department in order to block any future contact. Upon review we were unable to locate the telephone number or contact information within our system. Please let us know if further information is needed from us or if there is a different telephone number we should be attempting to locate. 

  • Initial Complaint

    Date:05/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement slow response to customers hard to get in contact with they give you the runaround no straightforward answer

    Business Response

    Date: 05/26/2025

    We have been unable to reach Mr. ****** in order to resolve this formal complaint. As soon as there is further information we will update here. We wish to resolve this promptly.

     

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in March 2025 I contracted with Apex Media Solutions to run a ****** ad campaign for my business Natural Wood Arts. After spending $2875, their ad campaign is not just ineffective, they have completely misrepresented my business in the arts community and have damaged my reputation. Natural Wood Arts is a woodturning business making wood bowls, peppermill, and the like. Their ad campaign says that I design and build WOOD FENCES!!. See the attached sample ads. Apex has been completely unresponsive to my emails over the last three weeks demanding that they stop this campaign and refund my money. When I telephone their billing department they respond that no one is available to talk to me.

    Business Response

    Date: 05/21/2025

    This account has been flagged for management review and we will be in contact with Mr. **** in order to address these concerns swiftly.

     

    Customer Answer

    Date: 05/21/2025

    Waiting for response from business. I have clearly stated my request to cancel in emails to *******. But they continue to bill my credit card for services I have canceled 

    Business Response

    Date: 05/22/2025

    Due to the email sent over to us regarding this matter along with the open BBB complaint we escalated the account for review and supervisor contact yesterday. A supervisor attempted to reach out and was unable to reach him directly. As of a today a dispute through the bank has prohibited us from being able to resolve this matter swiftly and we have been prevented from following our protocol for this matter. It is no longer in our hands. We wish for this complaint to be closed.

    Customer Answer

    Date: 05/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ****

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business canceled service with apex in January 2025, even after having confirmation that the service was cancelled and was no longer being provided, they continue to bill us for service to the point that we had to cancel our business credit card to prevent them from continuing to steal money from us.

    Business Response

    Date: 05/16/2025

    We are unable to locate an account with Apex with the outlined information provided. Please outline the business name, business telephone number, or first and last name of the business owner in order for us to locate the account.

    Customer Answer

    Date: 05/16/2025

    Business is *****************, owners, ******* ******* and ********* ******, attached are pictures of email correspondence with ****.

    Customer Answer

    Date: 05/27/2025

    Apex refunded us a portion of the money they took without any contact from me regarding it

     So im assuming they saw the complaint and partially refunded but still refuse to aknowledge this complaint through BBB. I will take their partial refund as proof and admittance that they knowingly kept taking money from my business even after we canceled mutiple times

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they talked me in to a service plan costing several thousands dollars and only sent one invoice for ****** for so many months after and after they called me and told me to pay more for some ****** payment of like a lot more money and i told them no, not at this time back in like end of last year. Haven't heard from them again. I just cant see where they did anything they said they could or would do for a small business

    Business Response

    Date: 05/09/2025

    This account has been flagged for review. We will be touching base with Mr. ******* in order to resolve this matter swiftly.

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex media called me to solicite advertising and I agreed and paid them thousands of dollars to promote both of my companies. I gave them access to my ****** business accounts and they deleted one of them on ****** I cant get it back. I lost over $100,000.00 in business this company is fruedulent I have called and emailed and they will NOT respond! This is a 34 year old company and everything is deleted on ******

    Business Response

    Date: 05/09/2025

    This former account has been flagged for review by upper management. We will be touching base in order to resolve this matter swiftly.

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in the first of this year hired company to get my tow truck company on ****** search under towing ,never happened ,was promised would be done before next bill ,did they ever get it done no ,nothing was visible from my internet search ,and when called just got a laundry list of excuses ,did they ever get it dine ,no ,even messed up account ,still have not gotten issue resolved ,in fact they got multiple accounts suspended

    Business Response

    Date: 04/23/2025

    We will be in touch with Mr. ****** in order to resolve this matter swiftly.

Apex Media Solutions, LLC is NOT a BBB Accredited Business.

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