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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reservations.com has 2 locations, listed below.

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    Customer Review Ratings

    3.15

    Average of 572 Customer Reviews

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    Review Details

    • Kelli G

      Date: 10/02/2025

      Upon taking my call, I clearly explained the purpose of my call... cancellation issue. The representative then asked me what he could do for me...after I had just stated my reasoning. He then responded very "short & rudely", I only handle new reservations & as I preceded to respond, he spoke over me & stated that I would need to contact customer service because he has nothing to do with that. A customer simply asking for assistance should NEVER be spoken to in that tone or manner. ********* ****** should not be the front line person representing on behalf of the ***********. My family and I have ALWAYS enjoyed our stays but dealing with employees such as ********* could deter myself as well as others in future bookings.-***** *******

      Reservations.com

      Date: 10/03/2025

      Greetings *****,

      Thank you for booking with Reservations.com. We understand your concerns, but please note that you have contacted Reservations.com and not the hotel directly. While we empathize with your feedback, we advise reaching out to the hotel for further assistance. Should you need help booking a reservation, Reservations.com stands by ready to assist.

       

      Kindly,

      ******* ******

    • Stefan M

      Date: 10/02/2025

      He booked the wrong date when we wanted to extend our stay. The day he booked was before our confirmed time. We then had to go through a long process to cancel the wrong day. What should have been a five minute reservation process took another 35 minutes to correct the reservation with another agent.

      Reservations.com

      Date: 10/03/2025

      Greetings ******,

      Thank you for your feedback. We have forwarded this to our team for further improvement. We are happy our agent was able to assist you with this matter. Should you have any further questions regarding your reservation, please feel free to contact me at the email below.

      Thank you for your feedback and thank you for booking with Reservations.com.

       

      Kindly,

      ******* ******

      ************************************************************

    • Kerry T

      Date: 10/02/2025

      Very helpful and a pleasure to speak with.Thank you very much!

      Reservations.com

      Date: 10/03/2025

      Greetings ***!

      Thank you for booking with Reservations.com. Your kind words are appreciated. We are always happy to assist you with your reservations!

      Kindly,

      ******* ******

    • Dawn F

      Date: 10/01/2025

      Excellent services, answered all questions, repeated if I didnt hear or understand. Guided me through all technical maneuvers slowly and clearly.

      Reservations.com

      Date: 10/03/2025

      Greetings ****!

      Thank you for booking with Reservations.com. We are glad to know your experience was a great one. We aim to keep your travel simple and stress-free!

      Kindly,

      ******* ******

    • Vickie W

      Date: 10/01/2025

      ****** ***** did an excellent job of working with me to set up a reservation. He was easy to hear and understand. He was knowledgeable of the program. He listed my request, sent me the text message and the email. I am looking forward to spending the night at ***********.

      Reservations.com

      Date: 10/03/2025

      Greetings ******!

      Thank you for booking with Reservations.com. We are delighted to hear that ****** ***** made your experience easy and enjoyable. We look forward to assisting you again soon! 

      Kindly,

      ******* ******

    • Gina B

      Date: 09/30/2025

      ****** was very helpful and friendly and made the process go smoothly and quick.

      Reservations.com

      Date: 10/02/2025

      Greetings ****!

      Thank you for booking with Reservations.com. We are happy to hear that ****** made your booking smooth and enjoyable. We look forward to being part of your next trip!

      Kindly,

      ******* ******


    • Doreen M

      Date: 09/29/2025

      I phoned to book from ****** ******* to a Holiday InnExpress in *********** *******. The phone number had 705, a ***********, area code. I spoke personally to ***** ****. The email bill arrived in US dollars which no one mentioned and the cancellation insurance that I purchased apparently does everything except allow you to cancel without a fee. I tried to file a complaint with someone who is . in ********This booking system is very dishonest. Beware!

      Reservations.com

      Date: 10/02/2025

      Greetings ******,

      I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to ******************************** Thank you and I look forward to assisting you.

       

      Kindly,

      ******* ******

    • Tony E

      Date: 09/29/2025

      My wife booked a 3 night stay at a hotel in ******* OR. She canceled 1 night from the reservation and was refunded her money promptly. She then ended up canceling the other 2 nights of the reservation. It has been weeks of getting run around with different excuses why she hasnt gotten her money back. Do not recommend Reservations.com If you need to make a reservation, book it directly with the hotel, youre planning on staying at. ******** customer service. A company that gets your money and then makes you go through heck to get it back. We work hard for our money and will persist with this company until we get our money back. Dont use this company!!!

      Reservations.com

      Date: 10/02/2025

      Greetings ****,

      I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation to ******************************** Thank you and I look forward to assisting you.

       

      Kindly,

      ******* ******

    • Bonnie B

      Date: 09/28/2025

      **** was very nice and helpful. I appreciate someone who cares if:1 He gets you the best deal 2 He makes you feel comfortable

      Reservations.com

      Date: 10/02/2025

      Greetings ******!

      Thank you for booking with Reservations.com. We appreciate your kind words about ****! We are always here to make your booking process smooth and reliable!

       

      Kindly,

      ******* ******

    • Tracy T

      Date: 09/26/2025

      Very professional knowledgeable and understanding. Really?Enjoyed speaking with him today

      Reservations.com

      Date: 09/29/2025

      Greetings *****!

      Thank you for booking with Reservations.com. We are happy to know your experience went smoothly. We look forward to helping with your next trip!

      Kindly,

      ******* ******

    Reservations.com is NOT a BBB Accredited Business.

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