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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations.com has 2 locations, listed below.

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    Customer Review Ratings

    2.07

    Average of 332 Customer Reviews

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    Review Details

    • Liza H

      Date: 07/28/2025

      Friendly and helpful while on the phone. He was very polite.

      Reservations.com

      Date: 07/29/2025

      Greetings Liza,

      We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Ana L

      Date: 07/27/2025

      ***** was great! He listened to our special needs and made it happen.

      Reservations.com

      Date: 07/29/2025

      Greetings ***,

       

      Quality and value are super important to us, so it's great to know ***** was able to hit the **** for you! Thank you for booking with Reservations.com!

      Kindly,

      ******* ******

    • Pete J

      Date: 07/27/2025

      I was having trouble booking a hotel room in ******* made it really easy. I really appreciate his help and he was able to save me a decent amount of money.Thank you

      Reservations.com

      Date: 07/29/2025

      Greetings ****!

      We are overjoyed to hear about the wonderful customer service you received from *******! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!

      Kindly,

      ******* ******

    • Kim R

      Date: 07/26/2025

      Romulus was amazingly patient and kind. He also asked if we qualified for various discounts. Thank you.

      Reservations.com

      Date: 07/28/2025

      Greetings ***,

      Quality and value are super important to us, so it's great to know Romulus was able to hit the ***** Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Danielle L

      Date: 07/26/2025

      Horrible! We booked at a hotel with an attached water resort. I was informed the price is was paying included the hotel room for 2 adults and 2 children with water park admission the entire weekend. When I checked my confirmation it stated the rate was for the room only. Also there was some random $200"charge that i know nothing about. Im about to cancel the payment through my bank I have called literally 10 times with promises of call backs and nothing! They even said their calls were recorded and they would listen to it. If they did, there would be no dispute! Im requesting some form of reimbursement!! Not to mention, the hotel room was not worth the price! This was maybe a $100 a night room that i paid $300 a night for!

      Reservations.com

      Date: 07/28/2025

      Greetings ********,

      I am happy to assist you. Please provide your itinerary number along with your reservation number to ******************************** Thank you and I look forward to assisting you.

       

      Kindly,

      ******* ******

    • Patricia W

      Date: 07/25/2025

      This is a misleading company. I googled the hotel I was trying to make a reservation and they are the first link. They make it look like you are on the actual hotel's page. I made a reservation and accidentally booked an extra day. Now can't get them to remove the extra day and refund me for that day. They say they "tried their best but can't find the availability". That does not even make sense. There is no availability needed - we are already booked for the room. Just need the last day removed so we can check out one day early. This site is a scam!

      Reservations.com

      Date: 07/28/2025

      Greetings,

      We have forwarded this matter to our escalations team for further review. We continue to ask for your patience. Once we have received a resolution, we will notify you immediately.

      Thank you

      ******* ******

    • Luis S

      Date: 07/25/2025

      The person who answered hand up on me! And he didn't bother to call back, maybe because of my ascent.

      Reservations.com

      Date: 07/28/2025

      Greetings ****,

      Thank you for taking the time to provide this information. We have forwarded this to our team for further improvement. Should you have any questions regarding your reservation please feel free to contact me at *****************************************************. 

       

      Kindly,

      ******* ******

    • Wanda C

      Date: 07/25/2025

      ****** was very helpful and accommodating with my requests. Thanks

      Reservations.com

      Date: 07/28/2025

      Greetings *****!

      Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with ******. We look forward to all your future travels and thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Debora B

      Date: 07/25/2025

      Front Desk was very courteous. They are great Hotels He gave a 5 star

      Reservations.com

      Date: 07/28/2025

      Greetings ******,

      Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Kevin S

      Date: 07/22/2025

      ******** made reservations for us with ease. Very professional and polite.

      Reservations.com

      Date: 07/23/2025

      Greetings *****!

      Thank you for a wonderful 5-star review! We are delighted to hear that ******** was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservations.com!

      Kindly,

      ******* ******

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