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Business Profile

Hotel Reservation

Reservations.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3.35

    Average of 662 Customer Reviews

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    Review Details

    • Sean M

      Date: 01/09/2023

      Like others earlier, I thought I was booking through the hotel website in State College PA (Hampton Inn) but I was not. It was my fault in a way for not reading everything thoroughly before clicking the button. As a result, what should have been a bill around $220 ended up being almost $280 by charging me nearly $60 for "State Taxes and Fees." I contacted them within 5 minutes of receiving the confirmation to cancel. I was informed that I could cancel the reservation and they would keep the entire $280. They offered no explanation for the $60 in fees and were not interested in discussing the matter other than to cancel my reservation and keep my money. I will never make the mistake of using Reservations.Com again. Everyone, be forewarned. In the meantime, I am calling the hotel directly to make sure that they actually have my reservation.

    • Susan S

      Date: 01/02/2023

      My uncle thought he was booking a 2 night stay for my parents directly with Marriott but booked a 2 night reservation through this site instead. I called reservations.com to reschedule the reservation PRIOR to the scheduled stay due to a change in my family member's scheduled surgery. When I called, I was on hold waiting for a representative for almost 25 minutes. The representative who answered the phone was not interested in helping me reschedule and told me my parents would be charged the service fee for reservations.com in addition to the 2 night stay (almost $600 total). When I tried to ask additional questions to figure out if there were other options to change or cancel the reservation (a partial penalty would have been acceptable to me), I was disconnected (and assume he hung up on me as he was clearly annoyed with my request to change the reservation. This is my 1 and only BBB review ever, but I feel strongly about this racket/less than ethical company which is taking advantage of seniors like my Uncle and my parents.

    Reservations.com is NOT a BBB Accredited Business.

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