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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3.15

    Average of 572 Customer Reviews

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    Review Details

    • Susan S

      Date: 01/02/2023

      My uncle thought he was booking a 2 night stay for my parents directly with Marriott but booked a 2 night reservation through this site instead. I called reservations.com to reschedule the reservation PRIOR to the scheduled stay due to a change in my family member's scheduled surgery. When I called, I was on hold waiting for a representative for almost 25 minutes. The representative who answered the phone was not interested in helping me reschedule and told me my parents would be charged the service fee for reservations.com in addition to the 2 night stay (almost $600 total). When I tried to ask additional questions to figure out if there were other options to change or cancel the reservation (a partial penalty would have been acceptable to me), I was disconnected (and assume he hung up on me as he was clearly annoyed with my request to change the reservation. This is my 1 and only BBB review ever, but I feel strongly about this racket/less than ethical company which is taking advantage of seniors like my Uncle and my parents.

    • Vanessa D

      Date: 12/14/2022

      They don't even deserve 1 Star rating. I booked a hotel for 12/10/22 in Temecula, CA @ Holiday Inn. I found out it wasn't such a good deal in the end adding up to $60 more expensive than booking it directly through the Hotel itself after taxes and extra fees they add at the end. When I went to check in at the the Front Desk my booking didn't show up anywhere in there computer system. The man assisting me said he didn't recognize this company I booked through which was concerning. He told me to contact Reservations.com directly. I ended up talking to a man in customer service that told me that my reservation had been made for the day before and that I was charged as a no show. I continued to tell him that wasn't correct that I had booked it for the the 12/10. He told me that because I was the one that had booked it on my end, it would be fault and that there was nothing that could be done. Instead of trying to help me resolve the problem he was more focused on pressing me to confess that I had booked it and that it was my mistake which meant I would be fully charged. He was intense with trying to make me admit that it was my fault instead of trying to help me. I asked to speak to a supervisor which didn't help at all in the end. Instead she told me that there wasn't anything they could do & that it was my fault and I was a no show. I told her that this wasn't right and that I had booked the room for 12/10 and I was now stranded without a hotel in Temecula. She ended up being extremely rude and told me that we were going around in circles and HUNG UP on me. She had the nerve to email me saying it was a pleasure to talk to me and to not hesitate to contact her if I had anymore questions!! The worst Customer service! I really advise not to book through this company. We called my bank to dispute the charge. They are a Scam Company.

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