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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations.com has 2 locations, listed below.

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    Customer Review Ratings

    3.15

    Average of 570 Customer Reviews

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    Review Details

    • John G

      Date: 10/06/2025

      Was attentive to my needs and handled my reservation professionally. Made me feel welcomed to be staying there.

      Reservations.com

      Date: 10/07/2025

      Greetings ****!

      Thank you for booking with Reservations.com. Your kind words are appreciated. We are always happy to assist you with your reservations!

       

      Kindly,

      ******* ******

    • Melanie C

      Date: 10/06/2025

      Very friendly and helpful and knowledgeable regarding making our hotel reservations.

      Reservations.com

      Date: 10/07/2025

      Greetings *******!

      Thank you for booking with Reservations.com. We are thrilled that everything went well for you, and we hope to assist with many more reservations ahead!

       

      Kindly,

      ******* ******

    • Cesar L

      Date: 10/06/2025

      He helped with everything and answered questions I had. Great service

      Reservations.com

      Date: 10/07/2025

      Greetings *****!

      Thank you for booking with Reservations.com. We are so glad your reservation was a positive one, and your feedback encourages us to keep delivering quality service!

      Kindly,

      ******* ******

    • Tracey C

      Date: 10/05/2025

      ****** was very helpful in trying to find us Q hotel room. Well mannered, clear, and responsive. Thanks

      Reservations.com

      Date: 10/07/2025

      Greetings ******!

      Thank you for booking with Reservations.com. We are thrilled to know that ****** made your booking experience a positive one, and we appreciate your recognition.

      Kindly,

      ******* ******

    • Gerard R

      Date: 10/04/2025

      Was very knowledgeable and honest. What he did not know he did not claim to know. He admitted the fact, but got the answer instead of winging it Thats good in my eyes

      Reservations.com

      Date: 10/07/2025

      Greetings ******!

      Thank you for booking with Reservations.com. We are pleased to know your experience met your expectations, and we are always ready to assist with future travel!

      Kindly,

      ******* ******

    • Diana C

      Date: 10/04/2025

      Thank you for your service, I definitely will recommend you to my friends.

      Reservations.com

      Date: 10/07/2025

      Greetings *****!

      Thank you for booking with Reservations.com. We are glad to know your experience was a great one. We aim to keep your travel simple and stress-free!

      Kindly,

      ******* ******

    • Nathaniel S

      Date: 10/03/2025

      **** was very professional Stayed on phone with me until i finally received my confirmation details via mail because of my hesitation.Very polite and friendly as well, she made the whole booking process 10 times easier for me

      Reservations.com

      Date: 10/07/2025

      Greetings *********!

      Thank you for booking with Reservations.com. We are happy that **** provided outstanding service, and we hope to assist you with your future travel needs!

      Kindly,

      ******* ******

    • Erin C

      Date: 10/03/2025

      Went above and beyond to help me find exactly what we needed for our weekend travels!

      Reservations.com

      Date: 10/07/2025

      Greetings ****!

      Thank you for booking with Reservations.com. Your kind words are appreciated. We are always happy to assist you with your reservations!

      Kindly,

      ******* ******

    • Kelli G

      Date: 10/02/2025

      Upon taking my call, I clearly explained the purpose of my call... cancellation issue. The representative then asked me what he could do for me...after I had just stated my reasoning. He then responded very "short & rudely", I only handle new reservations & as I preceded to respond, he spoke over me & stated that I would need to contact customer service because he has nothing to do with that. A customer simply asking for assistance should NEVER be spoken to in that tone or manner. ********* ****** should not be the front line person representing on behalf of the ***********. My family and I have ALWAYS enjoyed our stays but dealing with employees such as ********* could deter myself as well as others in future bookings.-***** *******

      Reservations.com

      Date: 10/03/2025

      Greetings *****,

      Thank you for booking with Reservations.com. We understand your concerns, but please note that you have contacted Reservations.com and not the hotel directly. While we empathize with your feedback, we advise reaching out to the hotel for further assistance. Should you need help booking a reservation, Reservations.com stands by ready to assist.

       

      Kindly,

      ******* ******

    • Stefan M

      Date: 10/02/2025

      He booked the wrong date when we wanted to extend our stay. The day he booked was before our confirmed time. We then had to go through a long process to cancel the wrong day. What should have been a five minute reservation process took another 35 minutes to correct the reservation with another agent.

      Reservations.com

      Date: 10/03/2025

      Greetings ******,

      Thank you for your feedback. We have forwarded this to our team for further improvement. We are happy our agent was able to assist you with this matter. Should you have any further questions regarding your reservation, please feel free to contact me at the email below.

      Thank you for your feedback and thank you for booking with Reservations.com.

       

      Kindly,

      ******* ******

      ************************************************************

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