Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

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  Straighttalk

  2873 Washington Rd Canonsburg, PA 15317-3266

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  TracFone Wireless, Inc.

  1981 Dallavo Dr Commerce Township, MI 48390-1683

Review Details

• Review fromPatrick M

  Date: 11/03/2024

  1 star
  They said I violated terms and conditions by taking on the phone too much. On an unlimited talk and text plan! Now I have a phone that I cant use that I paid $250 for 2 weeks ago. They refuse to unlock it so I can use it with another provider. They also refused to port out the phone number Ive had for years. This company is a scam and Ill make sure everyone knows what they did to me.

• Review fromNorman G

  Date: 10/29/2024

  1 star
  TracFone is a nightmare! Lost my phone and because I no longer had it they could not remove the phone from my account, nor could they cancel auto pay. I went onto their website and unenrolled in auto pay myself. Got a confirmation that enrollment would stop that day...but no...I was charged for 2 more months after cancelling auto pay. You get absolutely nowhere when calling customer service. This company is a joke!

• Review fromTonya N

  Date: 10/24/2024

  1 star
  They ripped me off. Said you still use data even tho your on wifi. In the 8 years I've had straight talk this has never been true. They said turn my data off. No change whatever other than not being warned I have no data. 10 gb has always been enough for me because I rarely leave the house. My husband spends all day on tiktok and never uses 10 gb. This is a generic lie because they don't know what the problem is.

• Review fromKamau M

  Date: 10/24/2024

  1 star
  
  
  Tracfone can better be described as Racketfone, a company of crooks. I innocently purchased another phone from them to give myself and give my old iPhone to my young daughter. I had been a long customer of this company and never had any issues. I rarely called into their customer service department. In hindsight, I wish I had so that I would not have bought another phone from them. They had reassured me that I could use my current phone number with the new phone and later setup another phone number for my daughter. When the phone arrived, I followed their instructions and got my new phone working. Strangely, soon afterwards, the new number stopped working altogether. I had to call in through Skype to resolve the issue. This kept happening over and over again for two weeks. After numerous frustrating customer service calls trying to rectify the situation and establish another phone number for my daughter. I felt that it was time to leave Tracfone. Bear in mind, their customer service is automated to an extent that it is very difficult to get to a human being. Once reaching someone, they clearly do not understand English and end up switching off phone service after the call. Perhaps they did not understand what transferring a phone number means. Anyways, when I patiently waited 60 days to unlock the SIM, they refused, saying that because I had so many resets (dropped service) and attempted phone number transfers, I had to restart the whole process over again or pay over $350 to unlock my phone. All of this comes on the backdrop of declining quality in cellular service and a complete lack of customer care. The short of this experience is, Tracfone cuts corners in customer service and cellular service and makes a racket out of people purchasing their phones. Do not be fooled. Take your business elsewhere.
  

• Review fromChristy P

  Date: 10/24/2024

  2 stars
  I have used TracFone for several used TracFone the or several years. But for the last year I've been trying to get a line that opened didn't use I've been paying for a line that I opened and never used. My mother stopped using the phone shortly after it was put on but we can't find the phone in order stop the withdrawals for it. Over a year and a half has gone by and they are still taking from my account. I have called multiple times.I closed my acct and they they anything associated with my bank acct should stop. Well it hasn't ..

• Review fromMary Lynn M

  Date: 10/16/2024

  1 star
  Truly wanted to give this 0 stars but that was not an option ******* elderly dad who is 91 has a Tracfone flipfone with service he wished to cancel. He had automatic payments taken for a phone that didn't work. Tracfone customer service made it impossible for him to cancel the service. They needed him to authenticate his phone by sending him a code which he could not retrieve because the phone was not working. He asked me to help him. I then tried calling for him but I could not get the phone to receive their texted code either. They told me it was impossible to cancel the service since the phone could not be authenticated! I had to report this to my dad's credit card company as a fraudulent charge so they would deny any further charges. This is heinous exploitation of the elderly and should be a criminal offense.

• Review fromBrian S

  Date: 10/16/2024

  1 star
  tracfone pushes constantly and advertises earning points several ways easily then makes it nearly impossible to use the points...I have spent hours on their website trying to figure how sto use points I accumulated..maybe I will have time again tomorrow to waste...

• Review fromHenry R

  Date: 10/12/2024

  1 star
  I am accusing Tracfone Wireless of sending messages to my phone deliberately attempting to panic me into buying unnecessary minutes on an account that currently had 1400 minutes available to my service.An attempt to find out my remaining minutes returned a message that my service was inactive, and prompted me to add minutes to a pool they refused to tell me the current size of.Customer service was frustrating and unhelpful, refusing to admit after a three-hour-long call that it was their problem, and refusing to provide me with a contact number for any actual employee of Tracfone Wireless or ******** although the call center reputedly works for Tracfone, and by extension ******* Wireless.I am asking for a full review of the issue, an apology from Tracfone and ******* for their appalling customer service and their attempts to isolate their companies from the customers who pay their salaries. I insist that contact numbers for actual Tracfone and ******* administrative employees are available for those customers to escalate problems to if necessary, and a thorough review to make certain elder abuse is not one of Tracfone's go-to marketing strategies.

• Review fromJoan L

  Date: 10/11/2024

  1 star
  Bait and switch. Phone was supposed to be free with plan, but credit card was charged for plan AND phone IMMEDATELY after order placed. During chat and person-to-person phone call I was told that order could NOT be cancelled. Only remedy they offered was to refuse delivery of the package (which has NOT been shipped, yet). No other remedy offered, including refund. CREDIT CARD WAS ALREADY CHARGED. I called credit card company and was told charge was already pending on the card and could not be disputed until after item is refused.

• Review fromMarco K

  Date: 10/07/2024

  1 star
  TracFone/straight talk phone not scanned properly. Over a week, multiple calls, they said E-mail all the info, and in ***** hours later it would be resolved. One week later, the guy on the phone said they haven't even started working on it. Completely awful.