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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 449 Customer Reviews

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    Review Details

    • George H

      Date: 09/23/2024

      TracFone is ripping off the American consumer by charging the consumer for Internet separate from the monthly payment in order to defraud us. I paid 40$ for a card and I need to pay an additional 89$ for data on top of that. I'm currently homeless and simply can't afford to pay for ***************** Internet service should be included when you buy the monthly card.

    • Russell C

      Date: 09/20/2024

      I'm buying a phone through tracfone and I'm having issues with it and they keep giving me the run around

    • ELAINA W

      Date: 09/16/2024

      I am writing to formally lodge a complaint regarding a non-refund from Straight Talk Wireless and request your assistance in resolving the matter.On August 7, 2024, I placed an order for an iPhone 14 (128 GB) from Straight Talk Wireless for a total of $780.49, which I paid through ******* Shortly after the purchase, I realized I had ordered the wrong phone and contacted Straight Talk customer service within 20 minutes. Unfortunately, they informed me that they could not modify the order and advised me to return the phone once it arrived.I returned the phone on August 13, 2024, via *** , and the package was delivered to the ****************** at *****************************************************************************, on August 19, 2024. The delivery confirmation lists the recipient as ***********.Straight Talk's customer service initially informed me that I should receive the refund within 5 business days, but when I followed up, they told me I would receive the refund within one month. As of today, September 16, 2024, I have yet to receive any refund.Given that this issue has dragged on for over a month, I would appreciate any assistance ****** can provide in helping me resolve this situation. If further action is required, please advise on the next steps I should take.Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,****************

    • Gretchen H

      Date: 09/10/2024

      ******* Tracfone, Straight talk Service and ******* TOWER; Since January 2024, It has been random, service has been SOS ONLY more than LTE and (1) phone is TracFone, (1) Straight Talk Phone and (1) Hotspot; I have made several complaints and ********* came to ************* and did a news report which had several Community members having the same problems due to the *************, here in the *************, which is very rural and services, **********, ******, *********, and ********. Seems interesting that ******* was contacted and then all of our phones started working during the interview. Stayed working consistently for weeks and now the last few days random. Yesterday stopped wifi and phones working from approximately 10:34 am until midnight (SOS) message I have several pictures to prove. The day before same issue. Contacted Tracfone and during customer service call was disconnected. ********* REPORT *******************************************

    • Janice H

      Date: 09/05/2024

      My phone I bought and paid for was not shipped. I paid for it on August 31 2024. They took money out of my account. I never got a tracking number or nothing. No email confirmation. I want my money back .

    • Sarina M

      Date: 08/30/2024

      I got charged twice for a monthly plan and refused to fix it. The lady who claimed her name to be "********" literally kept telling me "actually there only one charge here" no.. no because on my end it showed the 2nd charge with an order number that she refused to take from me. This is a scam! They also charged my card the 2nd time without permission!

    • Katrina H

      Date: 08/28/2024

      I paid for service I didn't receive, and they took my money.

    • chris 0

      Date: 08/16/2024

      terrible, no customer service. no supervisors, nothing for you but take your money. paid for service, then phone stopped working because simm card, which they supplied. had to pay for another one. rip off company, stay away.....

    • Renee S

      Date: 08/13/2024

      Worst phone company and customer service!Their chat agent told me to reset a setting, and after, I had no service anymore. After calling repeatedly, and on the phone two hours every day for 5 days, they were no help whatsoever. Stay as far away from this company as you can!I've read many other reviews of this happening to others. If I could give zero stars, I would.

    • Albert C

      Date: 08/12/2024

      I haven't been able to use my Trac phone for over a week. Not able to call out or receive. Talked 4 different days with the 800 # going over the same information such as IMEI SIM turn on turn off phone. Each episode lasted between ***** minutes. On Wednesday August 7 I was assured the issue would absolutely be resolved in 72 hrs. It is now Aug. 12,2024 an still not fixed. I am now without a working phone for over 1 1/2 weeks. The Trac phone representative that's supposed to be at my local ******* is never there. What a way to operate business. Next. I will file a complaint with"Better business Bureau" an county area agency on aging . Shame on Trac Phone

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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