Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  Straighttalk

  2873 Washington Rd Canonsburg, PA 15317-3266

Review Details

• Review fromBrian S

  Date: 10/16/2024

  1 star
  tracfone pushes constantly and advertises earning points several ways easily then makes it nearly impossible to use the points...I have spent hours on their website trying to figure how sto use points I accumulated..maybe I will have time again tomorrow to waste...

• Review fromHenry R

  Date: 10/12/2024

  1 star
  I am accusing Tracfone Wireless of sending messages to my phone deliberately attempting to panic me into buying unnecessary minutes on an account that currently had 1400 minutes available to my service.An attempt to find out my remaining minutes returned a message that my service was inactive, and prompted me to add minutes to a pool they refused to tell me the current size of.Customer service was frustrating and unhelpful, refusing to admit after a three-hour-long call that it was their problem, and refusing to provide me with a contact number for any actual employee of Tracfone Wireless or ******** although the call center reputedly works for Tracfone, and by extension ******* Wireless.I am asking for a full review of the issue, an apology from Tracfone and ******* for their appalling customer service and their attempts to isolate their companies from the customers who pay their salaries. I insist that contact numbers for actual Tracfone and ******* administrative employees are available for those customers to escalate problems to if necessary, and a thorough review to make certain elder abuse is not one of Tracfone's go-to marketing strategies.

• Review fromJoan L

  Date: 10/11/2024

  1 star
  Bait and switch. Phone was supposed to be free with plan, but credit card was charged for plan AND phone IMMEDATELY after order placed. During chat and person-to-person phone call I was told that order could NOT be cancelled. Only remedy they offered was to refuse delivery of the package (which has NOT been shipped, yet). No other remedy offered, including refund. CREDIT CARD WAS ALREADY CHARGED. I called credit card company and was told charge was already pending on the card and could not be disputed until after item is refused.

• Review fromMarco K

  Date: 10/07/2024

  1 star
  TracFone/straight talk phone not scanned properly. Over a week, multiple calls, they said E-mail all the info, and in ***** hours later it would be resolved. One week later, the guy on the phone said they haven't even started working on it. Completely awful.

• Review fromBruce W

  Date: 10/05/2024

  1 star
  Horrible, not understanding take money out bank when I don't have the phone list it but they ignore the facts constantly taking money out of the bank I can't even close the account just close it and stop keeping on taking money out of my account it messes up other major bills, plus closing it early with paid up through end of December, but no phone.

• Review fromKevin B

  Date: 10/05/2024

  3 stars
  I paid for service and ran out of data so I called to add more data... supervisor took payment but removed my phone service.... Now my phone is off.. with only data available to me.And I'm being told I have to pay for another plan.

• Review fromTiffenie L

  Date: 10/02/2024

  1 star
  According to the customer representative and manager conversations, I think the company refuse service to me. At first the activation process went through, I received my phone service, but within hours the company disconnected its services. I tried very hard to press for the real reason why because I do not understand it. Twice, they told me to not bother calling them again. I am using the ***************** but after being treated so poorly, I am very sure that I will not be trying for their paid service. Also, I am very discouraged for the first time in life, to fully come to terms with discrimination and having so little I can do about it. I am very sure it was solely Tracfone that is responsible for such treatment because the other associated parties have been kind through their conversations with me and have tried their best to help.

• Review fromBridget F

  Date: 09/27/2024

  1 star
  Terrible customer service. ******* #****** was employee that "helped" me today. She refused to transfer me to billing because she said that the refund was processed on Tracfone's end. She refused to offer any details as to where it was refunded or the date. I asked to be transferred because I was looking at the past 2 months of my credit card statements that didn't show a refund. In addition, my online Tracfone transactions also did not show a refund. In fact, it showed another attempt to charge me monthly for a plan that I had purchased the month before by paying ahead for a year. She told me to contact my bank. Well, since I charged it on a credit card, I don't think my bank is going to do much good. I was looking at the statements and the refund should have been done about 30 days ago. I asked her again to transfer me to billing. She refused. To be honest, I don't think they even have a billing representative.

• Review fromSusan L

  Date: 09/23/2024

  1 star
  One week ago I got a new phone company, ************ I had Tracfone for many many years. I went through the process of unlocking my phone with Tracfone and put in a new SIM card from ************ Everything was good for one week. This morning Tracfone relocked my phone for NO reason and they absolutely refuse to unlock it. Absolutely refuse! My name is *****. Im going to take Tracfone to small claims court for my new phone Im gonna have to buy. NEVER NEVER USE TRACFONE.! Ive been on their chat for 2 and a half hours and all I got was BS and lies lies lies. I was with Tracfone for many many years and Im just in disbelief that they refused all requests for help from me. #NEVERUSETRACFONE!!

• Review fromPauline S

  Date: 09/23/2024

  1 star
  Although I had plenty of data and minutes left on my yearly plan, Tracfone deliberately turns off access to your phone. When you log in, they make it look like you're out of data and minutes, which forces you to change to a monthly plan or buy more minutes. It takes a phone call to reinstate your minutes and data. This is NOT a glitch. It has happened in 2 instances that I am aware of.