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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 488 Customer Reviews

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    Review Details

    • Susan L

      Date: 09/23/2024

      One week ago I got a new phone company, ************ I had Tracfone for many many years. I went through the process of unlocking my phone with Tracfone and put in a new SIM card from ************ Everything was good for one week. This morning Tracfone relocked my phone for NO reason and they absolutely refuse to unlock it. Absolutely refuse! My name is *****. Im going to take Tracfone to small claims court for my new phone Im gonna have to buy. NEVER NEVER USE TRACFONE.! Ive been on their chat for 2 and a half hours and all I got was BS and lies lies lies. I was with Tracfone for many many years and Im just in disbelief that they refused all requests for help from me. #NEVERUSETRACFONE!!

    • Pauline S

      Date: 09/23/2024

      Although I had plenty of data and minutes left on my yearly plan, Tracfone deliberately turns off access to your phone. When you log in, they make it look like you're out of data and minutes, which forces you to change to a monthly plan or buy more minutes. It takes a phone call to reinstate your minutes and data. This is NOT a glitch. It has happened in 2 instances that I am aware of.

    • George H

      Date: 09/23/2024

      TracFone is ripping off the American consumer by charging the consumer for Internet separate from the monthly payment in order to defraud us. I paid 40$ for a card and I need to pay an additional 89$ for data on top of that. I'm currently homeless and simply can't afford to pay for ***************** Internet service should be included when you buy the monthly card.

    • Russell C

      Date: 09/20/2024

      I'm buying a phone through tracfone and I'm having issues with it and they keep giving me the run around

    • Gretchen H

      Date: 09/10/2024

      ******* Tracfone, Straight talk Service and ******* TOWER; Since January 2024, It has been random, service has been SOS ONLY more than LTE and (1) phone is TracFone, (1) Straight Talk Phone and (1) Hotspot; I have made several complaints and ********* came to ************* and did a news report which had several Community members having the same problems due to the *************, here in the *************, which is very rural and services, **********, ******, *********, and ********. Seems interesting that ******* was contacted and then all of our phones started working during the interview. Stayed working consistently for weeks and now the last few days random. Yesterday stopped wifi and phones working from approximately 10:34 am until midnight (SOS) message I have several pictures to prove. The day before same issue. Contacted Tracfone and during customer service call was disconnected. ********* REPORT *******************************************

    • Janice H

      Date: 09/05/2024

      My phone I bought and paid for was not shipped. I paid for it on August 31 2024. They took money out of my account. I never got a tracking number or nothing. No email confirmation. I want my money back .

    • Sarina M

      Date: 08/30/2024

      I got charged twice for a monthly plan and refused to fix it. The lady who claimed her name to be "********" literally kept telling me "actually there only one charge here" no.. no because on my end it showed the 2nd charge with an order number that she refused to take from me. This is a scam! They also charged my card the 2nd time without permission!

    • Katrina H

      Date: 08/28/2024

      I paid for service I didn't receive, and they took my money.

    • chris 0

      Date: 08/16/2024

      terrible, no customer service. no supervisors, nothing for you but take your money. paid for service, then phone stopped working because simm card, which they supplied. had to pay for another one. rip off company, stay away.....

    • Renee S

      Date: 08/13/2024

      Worst phone company and customer service!Their chat agent told me to reset a setting, and after, I had no service anymore. After calling repeatedly, and on the phone two hours every day for 5 days, they were no help whatsoever. Stay as far away from this company as you can!I've read many other reviews of this happening to others. If I could give zero stars, I would.

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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