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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 614 Customer Reviews

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    Review Details

    • Rechard D

      Date: 05/20/2025

      I can't believe how bad the customers service for this **********************. Just unbelievable terrible worst customers service there is in the entire universe. Waiting for a service is like waiting for UFO to crash landing on your backyard. Maybe you have a better chance get hit by lightning or seeing an elephant flying in the sky. Unbelievable worst customers service ever. Fffucking unbelievable .

    • Donna R

      Date: 05/17/2025

      I'm a long-term TracFone customer, so I'm familiar with service policies. That was until today. My service end date was today, and I planned to add airtime (like any other month). Overnight, the phone was deactivated. Called customer service and discovered that the "end date policy" had changed. One must add service the day before to remain active. Apparently, lots of customers are experiencing the deactivation frustration while TracFone management keeps quiet. You are a cell phone service provider. Do you not know how to text new policy to customers? Avoid this nonsense.

    • Nick T

      Date: 05/07/2025

      Carrier Straight Talk or affiliate *******, total wireless, tracfone, simple mobile etc etc, wont unlock my phone. My iphone 16e was activated on March 5th before carrier change its policy on April 1st and is now applying new policy retroactively which is a breach of term of service to me. They claiming I need to have 60 days of active service cause of new policy, when under the old policy it states I just have to wait 60 days from date of activation to unlock my phone. It is now day 63 and carrier will not unlock my phone regardless of what I do. This is very shady business practice when a contract is not being honor by a big cooporate company, so buyer beware to any future customer of this shady company. They told me they can do whatever they want even in this case when its clearly outright illegal, they just dont care, they are a mafia company.

    • Frank M

      Date: 05/05/2025

      Worst customer service anywhere. Stupid crooked foreign agents. Stay away from tracfone. Buy American Hire American

    • Darla M

      Date: 04/22/2025

      They are hard to get ahold of and not helpful. never sign up for auto pay(6months)...they will not give you any credit if you cancel there service.

    • Sandra G

      Date: 04/21/2025

      Poor ***************** I have been a customer for 15+ years. All of a sudden my balances are 0. After 4 phone calls their answer is to buy another plan. No way. My cell is not my primary phone so there's no way I've gone over 400 minutes in less than a month. In fact my minutes/texts rollover annually. They didn't want to investigate the reason why. Goodbye Tracphone

    • Blake H

      Date: 04/19/2025

      I recently purchased a Motorola Moto G Power phone and its a great well built device but in the phone activation menu on the Tracfone website it keeps giving an error message that it can't complete the transaction and I was using the Firefox browser, I read online that using the Edge and Chrome browser works so after I switched browsers the phone activation on the website was easy and my new phone works great. The plan prices are low and reasonable compared to most other phone carriers and I'm glad that theirs no hidden fees, I would highly recommend Tracfone.

    • Dan S

      Date: 04/18/2025

      After numerous attempts to resolve my phone issue, they refuse to refund me for services unrendered.

    • Robert H

      Date: 04/15/2025

      I only wish we could put - 5 stars for this "company". Their app doesn't work properly and they don't understand how it works or how internet security or business works at all! The app all of the sudden last month rejects my payment method ,saying "card declined" ,which is false. I have checked with the bank ,card is good ,also it works anywhere else. But try telling that to tracfone customer service. First in the "chat" option on the site you will start by talking to sales representatives ,who will by the way ask for all of your card information, including security PIN etc. As will the higher *** they connect you with. This is against the law and it breaks every privacy standard in the business. Obviously tracfone trains its people to collect personal payment information ,since they all ask for it. I hope the government will investigate this company because this is gonna eventually cause their customers to get their money stolen. Worst company ,worst customer service ever ,and looks to me like they are breaking the law and putting everyone at a security risk.

    • Jeffrey C

      Date: 04/12/2025

      Like everyone else, if I could leave zero stars I would. The absolute worst customer service after ************. The inept, incompetent agents are trained to lie, cheat and steal. Tracphone couldn't care less about their customers.

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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