Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone doing Business as Page Plus Cellular

  1615 Timberwolf Dr. Holland, OH 43528

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

Review Details

• Review fromJon N

  Date: 06/11/2025

  1 star
  I had a TracFone that was broken and I called to have the number from it transferred to a new TracFone. I was told that there was a $2 unlock charge. I then checked my bank account the next day and was charged $160.88. They are refusing to give me a refund as I do not have access to the phone. I am in ********, my son, with the phone is in ******* and now in **** with said phone. I have given them all the information that they have aske for over the last 10 calls to them but they tell me that unlock charges are non refundable. I hope they enjoyed there pizza party that my $160.88 paid for! DO NOT EVEN THINK OF USEING TRACFONE!! There customer service is the worst on the planet!

• Review fromChristina H

  Date: 06/11/2025

  1 star
  I have had trac fone for about 15 years and their service has gone down hill since ******* took over. Do not buy from them. They will steal your minutes and then never let you talk to a live human being. You will be stuck in perpetual Chatbot loop. Go somewhere else.

• Review fromCupress S

  Date: 06/10/2025

  1 star
  I purchased prepaid text, calling and data on their website. It never worked and called customer service for help. I waited 3 hours for assistance. I was hung up on twice by two customer service representatives when I was supposedly to be transferred to another department. I didn't receive my money back. They just kept it

• Review fromBetty T

  Date: 06/08/2025

  1 star
  Track phone *****. A rip off. Dont get ****** buy a card thay says 30 days and it uses up in 10 days. I hate it they ought to be sued.

• Review fromApril R

  Date: 06/02/2025

  1 star
  If there was a less than 1 star option it would have been chosen. Worst customer service ever, never received the service I purchased.

• Review fromEve R

  Date: 05/24/2025

  1 star
  TracFone Will not unlock a phone I bought four years ago. I had been a member and user of their service since Aug of 2018. TracFone reset my start date to Oct *************************************************************************** Sept 2022 they would not unlock one of my phones, claiming I had only been with them for 11 months. I left the phone sit idle until this month expecting that it would not be locked after another three more years gone by but they said they will not unlock it ever unless I pay them for 12 more months of continuous service. I did not buy this phone from them. I bought it from Best Buy and paid Best Buy the full price for the phone. I pointed out to TracFone that I had been a customer for 49 months, not 11 like they were claiming, but they said it did not matter even though it is their clerical error that my account was marked as new when I replaced a lost phone.

• Review fromDean P

  Date: 05/23/2025

  1 star
  In the last 3 months I have had balances just disappear. This time it is 1800 texts plus 1000 I bought hoping I could use them while getting the 1800 restored. This is the 3rd time in 3 months,basically since the takeover. All things considered I have lost more than just the texts. Tracfone can take a flying leap at a fast train!

• Review fromRobin S

  Date: 05/22/2025

  1 star
  Should be ZERO but that's not available. Tracfone stole my telephone hard wired landline # which according to **** it caused them to disconnect my services. **** said work order received from *******. ******* says they did not send work order but see phone # re-assigned to Tracfone. This situation required us to re-establish phone service and upgrade a perfectly good home security system. A lot of hassle and expense. They say because I'm not a customer that they cannot tell me how or why this happened (I guess they keep their customers information private???). I just wanted to understand the root cause. Is this fraud or human error? They don't verify who the # being transferred to belongs to and that it is an available # to take? Ridiculous? They are subsidiary of *******. We are ******* cell phone service users. ******* says they cannot help us because they cannot see Tracfone's data??? Something funny is going on because we are not the only ones this happened to......I posted to social media and it's happening everyday. Something must be done because their systems are broken and the law is permitting this to happen? Here is a link to the news story. I told them we would file a complaint to ***, BBB and post on social and local media outlets. We have. We keep our promises and comittments. I think all three should chip in to reimburse me for the $2500 upgrade our in home security to go wireless because the wired system disconnected. Horrible customer service when none of 3 companies can explain. ********************************************

• Review fromKenneth R

  Date: 05/22/2025

  1 star
  
  
  Absolutely useless support! Someone got coats mixed up and put their phone in my wife's coat! I spent days trying to figure out who owned the phone! It has a TracFone sim card in it so I attempted to contact TracFone support it took almost 3 hours to get a human because I didn't know the phone number or the owners name the phone was locked! When I was finally able to reach a human they pretended to care took the IMIE number off the SIM card and said they have a name and alternative contact information, i didn't expect them to tell me but to attempt it contact the owner! It was all a game they forwarded me without taking my information and the call was dropped! I didn't have time to keep wasting hours trying it get a employee that cares, lucky we found the owner ourselves life we failed someone would have been out a expense Samsung Galaxy phone that had no way io connect the owner! It was a elderly person that was on a limited income who mixed up coats at a hospital my wife was at she didn't know the phone was there for a week. I would definitely never purchase service from a company ran this way that doesn't care about its customers
  

• Review fromJane C

  Date: 05/21/2025

  1 star
  I have a tracfone plan that automatically bills my account on a monthly basis in the amount of $26.85. I was billed on April 3 and again on May 5; however, mid month, I billed an addional $32.23. After being placed on hold for more than an hour, I was assured by two different representatives that I would receive a refund within 3 days. It never happened. After attempting to follow up with Tracfone today, I was told that I will not be receiving a refund because of usage. Of course there was usage! I have a prepaid plan! After many years of using Tracfone, I will be looking for a company that is honest.