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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 614 Customer Reviews

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    Review Details

    • SM B

      Date: 11/17/2025

      I found their automated service TERRIBLE and live **** not a whole lot better ALMOST made me go back to Tmobile

    • Cody M

      Date: 11/17/2025

      They scam you. The order summary at the end is not accurate. They lie and added an addition $5 to my charge and said "too bad, so sad"

    • None N

      Date: 11/14/2025

      October 1 I activated a new phone. The first time I tried to add another airtime pin to extend my service,and it took a call toTracFone to get it to work, instead of the way it was on the card. Then on Nov 12 I have no service. After a 1.5 hour call, the "customer service" ****** said I needed a new Sim card, which she said she'll send at no cost because it isn't my fault I need a new one. It arrived today. I've spent over 1.5 hours trying to get this to work and the 3rd ****** I've talked to still can't make it work.

    • Mona C

      Date: 11/06/2025

      BOYCOTT ********************************* FIND ANY OTHER SERVICE! Tracfone was purchased by ******* with the takeover completed this year, based on what I was told by a call center Tracfone *********** over ten years of being a Tracfone customer, paying for minutes vs. a plan I get an SOS where I should have bars for service. No service. This happens a couple days after adding minutes, that was 2/wks ago and continues. The first call to Tracfone they didnt explained why but I suddenly needed a new *** card that Id have to buy then call them back to get my phone working. Now after several calls with TRACFONE **** HANGING UP 3 Times, I did get a lady who explained the *** card issue, but as a Tracfone customer why do I have to buy a new *** card when they are the ones who sold out to *******. Shouldnt Tracfone or ******* be providing the *** card to keep their customers?

    • Lori a

      Date: 11/01/2025

      Every month my data get wiped out and every time I call I get different story about why this is happening. They never fix the problem and don't know what the neck they are doing. And another thing my service end date never matches what they have.

    • Megan T

      Date: 10/29/2025

      **************** is a joke. Unprofessional and can't get anything done. I had to sit through an hour-long phone call to get a refund for service that was loaded onto a SIM card that they had deactivated, and I still haven't received that refund despite the agent assuring me that I had been. I also waited 45 minutes past a scheduled time for a callback from a manager that I never received before giving up and calling customer care back. Their service is spotty and frequently goes out. S**** StraightTalk. No longer affordable, and customer care is useless. I'm switching to Visible.

    • Nicholas W

      Date: 10/29/2025

      I was satisfied with service until the last 6 months or so. Now EVERY MONTH, My bill due date is wrong. I work using my phone, so this is causing me financial problems. My bill due date not being accurate has caused me to lose money and be unable to pay for my service which blocks me from making money. I have dealt with this for 6 months and even complained to support agents. Yet the problem still occurs. My due dat in example. If it was due on the 31st. I have till midnight on the 31st to pay the bill. Well. Now its happening a day earlier than previously. Like now. My bill is due on the 29th, which is today. Yet my phone was shut off last night instead of tonight. Leading to me not being able to work, which I get paid daily, so this causes massive problems for me financially. I didnt have problems till this started occurring. *** struggling to pay bills already, this is a big deal. So thats why I am writing this review and filing a complaint.

    • Eileen W

      Date: 10/22/2025

      Every other month Tracfone wipes out my Data usually 6 or 9 ***** so mad at this scam. Someone should make them responsible!!!

    • barb s

      Date: 10/17/2025

      I have Tracfone as my carrier with a prepaid yearly plan. I have not been able to receive texts for about a month. I have spent hours on the phone with tech support and hours on their chat line with tech support and they have not been able to solve the problem. Tech support is virtually useless. Do not use Tracfone, it is not worth it. I am switching my phone service. Oh, and they will not allow you to keep your phone number when you switch. ******** company, 0 stars if I could.

    • Nicholas L

      Date: 10/16/2025

      Bought a phone from their website, entered my shipping address, their website changed the address to something else before I noticed. I tried to change it with their chat support, but they, ******, just kept repeating that they couldn't help with that and to check my address on their site. I told them I already said I tried changing the address, but the website changes it to a different one. "I can't help you with that.""Are you telling me you aren't even reading my responses???""I can't help you with that."So I call them. They say they can't stop the transaction or change the address, so I'm just supposed to hope no one gets my phone, trust that it'll be mailed back to them, and then they'll refund me in about a month. I placed the order minutes before this. Sounds like I just got scammed out of $214.

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