Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TracFone Wireless, Inc. has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

• 

  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

• 

  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

• 

  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

• 

  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

Review Details

• Review fromPauline B.

  Date: 10/01/2023

  1 star
  Absolutely horrible. Was trying to set up upgraded phone. Same number, just newer phone.Two days, three reps and a total of 4 hours. Did NOT work. Bought phone from them, will not advise how to send back.Been a customer for at least 15 years. Will forgo rest of my prepaid contract and spend more for someone who can help us set up new phone

• Review fromRick B

  Date: 09/29/2023

  1 star
  Tracfone has a habit of billing earlier than normal. In this manner, they will keep your money even if you disconnect your service before your renewal begins. Tracfone charged my credit card 129 dollars two months ahead of time for one year of service in advance, and then refused to refund the money when I ported out my number prior to the start of the new service year. They charged my card a second time for the same amount after the credit card refunded my money. The credit card company would not refund the second payment, and Tracfone denies they ever received that second payment.

• Review fromJenny M

  Date: 09/27/2023

  1 star
  **************** is lacking, called to have an issue fixed in activating a phone that was already in service but would not verify to link to their app. Because we didn't know the 4 digit pin used to activate the phone 2 years ago they refused and would not transfer the call and hung up. Called back 5 more times and hung up on us all 5 times. I would not recommend this service to anyone.

• Review fromCatherine M

  Date: 09/22/2023

  1 star
  They have been my phone service provider for years. Now that I want to switch providers, the second I mention I need my phone number unlocked and that I am switching, I have been hung up on and told that I was breaking up. I have never had these issues with their customer support until now because Im switching to another provider. They are holding my phone number hostage, so I am going to have to get a new number. Since I have experienced this pettiness, I would never return to Tracfone or recommend their services.

• Review fromMonica H

  Date: 09/19/2023

  1 star
  This is by far the worst customer service I have ever experienced. There is a huge language barrier between consumers and the company itself. Its frustrating because nothing is ever resolved . if you ask to speak to a manager for better assistance they refuse .my parents are on a fixed income so this is affordable way for them to have cellular service but its also has the CONs of dealing with poor customer service.

• Review fromTheraline S

  Date: 09/18/2023

  1 star
  I think that is wrong for Tracfone to debit unauthorized monies from my account at 3 intervals on the same day 09/17/2023 @ 8:36, 8:54, and 9:04 pm. When I required about a refund they said they would only refund me 2 of the transactions. This for services that are not compatible to my phone service as explained to me by their representative. I am enrolled and approved in the Affordable Connectivity Program (ACP) that allows me to have free unlimited calls and text. I do not know why they won't refund my full amount taken without my approval or authorization. Total amount $32.42. Representative said to me "there's nothing I can do about it" and disconnected me.

• Review fromGary H

  Date: 09/14/2023

  1 star
  This ** has one of the worst customer service department. It took me thru 3 representatives and they still didnt solve my issue. a simple matter of adding minues to my phone and they **uld not enter it. Will never deal with them again. Representative will give you such a run around. Simply a matter of adding a few minutes to a phone. I do not want to re**mmend this ** at all. On a scale of 1 thru 10 rhey get a 0

• Review fromCrystal W

  Date: 09/13/2023

  1 star
  I bought prepaid card with minutes, text and data, then refuse to give the text and data after i bought the now I can't take it back. I bought the card 60 minutes for talk, text and web 90 day plan.

• Review fromBrandon S

  Date: 09/13/2023

  1 star
  Hi there, I was trying to activate my wifes *** card thats through Straight Talk Wireless. I bought my *** card activation kit at ******* for $37.68 all together. It came with two *** cards and an activation PIN number thats worth $35 dollars. I called in the first time at 5:18pm CST and got hung up on while on hold. Then I called in at 5:27pm CST and the lady on the phone yelled at me for using *** card B that is apparently for **** and I was suppose to use Sim Card A. We got into it and then she hung up on me. Then after that I spoke to 9 other representatives on the phone and they all hung up midway through when trying to activate my wifes phone. I was told conflicting information the entire time. A list of some of the things I was told. - I cant use the *** cards provided to me, I need to buy new ones again. - My wifes IPhone 13 is not able to use a *** card and they would need to use a E***. - The *** card has been activated and it should work in 30 minutes. - We will give you a call back (Which Never Happened). - Sim Card B is for **** and Sim Card A is ******** Im asking that some please help us with this. I cant afford to buy another *** Activation Kit. I just want my wifes phone to work. Please help us. I appreciate your time, thank you so much! ***********************************

• Review fromJoanne D

  Date: 09/08/2023

  1 star
  5 calls lasting hour and a half to resolve no internet. Supervisor hung up on me. Run fast and far away from this awful company. Terrible technical support