Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  Tracfone Wireless

  5924 Airline Highway Baton Rouge, LA 70805

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  Straight Talk Cellular

  1351 Veterans Parkway Clarksville, IN 47129

Review Details

• Review fromJoyceann V

  Date: 11/21/2023

  1 star
  Tracfone *****. Poor customer service. Would not recommend this company to anyone. Since I left them to go to another company, they got ****** and would not let me add minutes to my husband's phone. As soon as my husband's minutes are up, he's getting a new phone with another company.

• Review fromJolene W

  Date: 11/21/2023

  1 star
  It seems every time I try to put time on my device I have problems and have to call them. This time they renewed my number, the same number I have had over 20 years, then told me that it was sold back to the original company. The first time I got a cell phone I got it through AT & T but they said they couldn't tell me who it was. I buy a year plan at a time and renew it every January but they are telling me it has been over 60 days since it has been active. I asked when the last time I bought time was and they said as part of their NEW policy they couldn't tell me when it was.....interesting. They told me I could look it up on their app.....HOW AM I SUUPOSED TO DO THAT WHEN YOU TOOK MY NUMBER!! I was also told that the number has been given away so I called it, definitely not given to anyone and has the message about being disconnected through ******** I contacted ******* and they couldn't tell me anything about the number as they didn't have it after having to tell him the the number 6 times and wanted to know when I was with ******** again I never was. Most horrible company I have ever dealt with and I will not do business with them again and if anyone asked me if i recommended them it would be a NO NO NO!!

• Review fromStacie P

  Date: 11/18/2023

  1 star
  Had poor service for my son's phone and decided to switch to a different company. After terminating service, Tracfone keeps stealing money from my account every month. I spend hours on the phone with them every month to get my refund. Most times I have to call multiple times because they will hang up(disconnect) on me. The are nothing but thieves! They don't even deserve one star

• Review fromEoghan M

  Date: 11/18/2023

  1 star
  Thank heavens I didn't set up auto-refill for this ****-of-a-company when I bought their sim card and subsequently activated a plan for it. The activation process claims it was set up successfully - but I have since tried the sim card on two seperate phones, one of which is most certainly unlocked, and I have not had any service whatsoever on either phone with it. I live in an urban area, so coverage is definitely not the issue, and my phone(s) can detect that there is a sim card inserted and even display my supposed number - but still, no service. Customer support was worthless as h-e-double-hockeystick - they first transferred me to a supposed customer support agent via chat who was evidently a mute/blind because I received no response the whole five minutes I sat there waiting for the agent to type anything. Then they told me I had to call customer support ... which I can't do because I have no phone thanks to their BS. I can't receive an official refund either because, again, I supposedly have to call them - so, fee-ook these people, I will fill a dispute with my bank and get my money back that way. Stay far away from these clowns - Tracfone used to be a good, cheap alternative to major providers, but now not only are they no cheaper than said providers, but they are now impossible to use and have the worst customer service imaginable.

• Review fromDwan E

  Date: 11/15/2023

  1 star
  TracFone Wireless it is egregious the extent of my wait time. All calls routed to *************** and every agent I have spoken with has claimed to be a "manager". The agents do not perform in managerial compacity and fail to deliver high quality customer service. My issue has been a ********************** problem for well over a month and still not resolved. TracFone Wireless is not the best option if you can avoid this service by all means do not hesitate, go with a different wireless carrier, not TracFone.

• Review fromRandy P

  Date: 11/14/2023

  1 star
  I lost my tracfone and was trying to activate another one. TracFone absolutely has the worst horrible customer service imaginable!??

• Review fromBill R

  Date: 11/10/2023

  1 star
  
  
  I have been double billed. Asked for a Supervisor. None available. Cannot get to the refund department. Run from this company, The service is bad. Do not give them a chance. We are pulling multiple phones.
  

• Review fromRobin S

  Date: 11/10/2023

  1 star
  I purchased a 30 day service card, activated my device. ******** after activation I changed my number. My phone didnt work for 7 days. No phone service or data connection! I had to have my phone reprovisioned, for whatever reason. Upon doing so, I was reassured twice, my service end date would reflect the 7 service days lost! That was a lie. When my phone was disconnected a week early, I called 3 separate times to their corporate office, twice I was hung up on!! I was told my only option was to purchase a new service plan! I bought a 30 days service plan, and #Tracfone prematurely ended my service 7 days early, & fraudulently withheld the 7 days of service I was owed!!!! There were no notes on my account, that the customer service representative assured me there were after reprovisionong my phone! This company is DISHONEST, FRAUDULENTLY TAKING CUSTOMERS MONEY AND IN TURN STEALING THEIR HARD EARNED MONEY, ONLY PROVIDING A PORTION OF THE SERVICE DAYS PAID FOR IN FULL WHEN THE SERVICE CARD IS PURCHASED!!! DO NOT LET THIS COMPANY #FRAUDULENTLY TAKE YOURE HARD EARNED MONEY!!!!

• Review fromStephanie H

  Date: 11/10/2023

  1 star
  I canceled my daughter's phone plan in June and they have continued to charge me every month. I have attempted to call and chat online with someone. Online chats tell me I will get a callback (if I can even get a real person to talk to me instead of AI) and I never get a callback. There is not phone or phone number attached to the account, and I would like to know what I'm being charged for. They're just stealing money and refuse to stop.

• Review fromMichelle L

  Date: 11/08/2023

  1 star
  Not delivered what they said to given,restrictions on my phone,when there shouldn't be