Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  Tracfone Wireless

  5924 Airline Highway Baton Rouge, LA 70805

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  Straight Talk Cellular

  1351 Veterans Parkway Clarksville, IN 47129

Review Details

• Review fromJeremy S

  Date: 12/03/2023

  1 star
  Customer service is non existent, they hang up over and over again when trying to address issues. There needs to be a lawsuit against them. They couldn't help with a replacement phone so changed providers, now I can't get a pin from them to keep my number. Ridiculous and unacceptable.
  

• Review fromKIMBERLY S

  Date: 12/02/2023

  1 star
  Worst telephone service and besides Xfinity worst customer service.. will never ever have a ********************** again don't waste your time.. service is so sketchy that a loved one could die by not being able to call 911.

• Review fromKen S

  Date: 11/30/2023

  1 star
  Very disorganized support group, do not try to use this company.Tracfone tried to port my phone number, but couldn't get it to work, I ask them to cancel and they said they did. But they continued requesting the port, and my carrier finally letting it go through. So I called Tracfone and they claimed they had cancelled everything so now the number is lost...Also, I checked with my credit card and they hadn't even cancelled the monthly fee they charged for the number they couldn't port and then the service they couldn't provide.***** employee ID ******, basically said I was out of luck and hung up on me. I wasn't able to get the other support people's names or ID, but this company is basically a total scam.

• Review fromAlan B

  Date: 11/27/2023

  1 star
  The worst service I have ever had change policy to much money stealing data all the time customer support people no English how ever reads this don't buy it ***** big time

• Review fromDeborah G

  Date: 11/26/2023

  1 star
  The employees at trac fone are not trained enough to handle customer service jobs. They refused to let me speak with someone that speak English that is comprehendible. Talked with five employees from the Phillipine which only one spoke English well enough for me to understand. Finally, talked with project manager name ********, you could hear attitude in her voice, I was told that I needed to purchase a service plan in order to keep my old phone number. I asked project manager ******** if my plan that came with the phone would be applied, **** minutes talk, text and data, she said yes everything would be added. I chose the $9.99 plan plus tax they offered since I had **** minutes talk, text and data that came with the phone. This was for 30 days, after the 30 days I had no service at all and they said that I needed to purchase a new service plan. When I called to find out what happen with my plan they claim that they don't know. NOT ONLY THEY LIED THEY ARE THIEVES AS WELL. claiming they no nothing about charging me for a service plan for $12.11 which was authorized on October 4, 2023 and posted October 6, 2023. which tracfone says they did not charge. PROJECT MANAGER, ******** needs to be investigated she deliberately deactivated my serial number that activates my phone. I want to know what she (********) did with my serial number that they claim they no nothing about.

• Review fromLaVerne H

  Date: 11/26/2023

  1 star
  We purchased a Iphone SE3 directly from Tracfone and after two weeks and 32 customer service representative attempts, they cannot activate the phone on their network. The higher tier (corporate) callbacks never called back and customer service would just disconnect the calls every time they failed to activate the phone.They are taking hundreds of dollars in phones and airtime and are providing no service. Their support system is broken. Every time we called, there was no record on their end of the previous calls and it was like starting over every time.You would think that they could exchange the phone with one that would work but all their agents do is read their scripts. There appears to be no supervisors to speak with and no higher tier tech support at all.

• Review fromJustin T

  Date: 11/26/2023

  1 star
  I paid for a new SIM card and now the phone says roaming. They were no help fixing the problem.

• Review fromSandy G

  Date: 11/24/2023

  1 star
  Called TracFone twice. Stupid agents hung up both times without completing the process. So ridiculous and causes me to go to ATT or another provider. When I called back, the system told me to wait several hours. Does TracFone train the ** reps? ***** they not understand English to communicate to the customer that the process would take a few hours? No. Why does this happen? You will likely get poor service and be hung up on so you cannot complain about the poor service. Do yourself a favor, and use a different internet provider.

• Review fromRose S

  Date: 11/24/2023

  1 star
  They have my brand new defective phone and cannot replace it with same model. They are offering a similar model but could be cheaper. They have proof of where I bought their phone and the cost. Now the time has expired to send phone I purchased back. They have had my newly purchased phone for over a month. I have nothing and am out $70 plus tax. QVC cannot refund my purchase price because I dont have the phone I purchased. Tracfone has it and refuses to send it back. They only agree to a similar model that *** or *** not be new and *** be an inferior Model. They have stolen my phone is what it boils down to. Can you please help me?

• Review fromDorene D

  Date: 11/22/2023

  1 star
  Tracfone has unreliable service and deactivated my phone twice. The first time they made me change my phone number saying it was because I moved and the second time they wouldnt restore my service when I purchased a 365 service day card and still had 6 months of service left with plenty of minutes, texts, and data. I had my receipt and proof of my purchase but that didnt matter. **************** was not helpful, rude, and very dishonest. They will not provide you the services you paid for and steal your hard earned money. Disreputable company with no accountability to their customers.