Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  TracFone Wireless, Inc.

  1251 Perry Road Plainfield, IN 46168

Review Details

• Review fromBill R

  Date: 11/10/2023

  1 star
  
  
  I have been double billed. Asked for a Supervisor. None available. Cannot get to the refund department. Run from this company, The service is bad. Do not give them a chance. We are pulling multiple phones.
  

• Review fromRobin S

  Date: 11/10/2023

  1 star
  I purchased a 30 day service card, activated my device. ******** after activation I changed my number. My phone didnt work for 7 days. No phone service or data connection! I had to have my phone reprovisioned, for whatever reason. Upon doing so, I was reassured twice, my service end date would reflect the 7 service days lost! That was a lie. When my phone was disconnected a week early, I called 3 separate times to their corporate office, twice I was hung up on!! I was told my only option was to purchase a new service plan! I bought a 30 days service plan, and #Tracfone prematurely ended my service 7 days early, & fraudulently withheld the 7 days of service I was owed!!!! There were no notes on my account, that the customer service representative assured me there were after reprovisionong my phone! This company is DISHONEST, FRAUDULENTLY TAKING CUSTOMERS MONEY AND IN TURN STEALING THEIR HARD EARNED MONEY, ONLY PROVIDING A PORTION OF THE SERVICE DAYS PAID FOR IN FULL WHEN THE SERVICE CARD IS PURCHASED!!! DO NOT LET THIS COMPANY #FRAUDULENTLY TAKE YOURE HARD EARNED MONEY!!!!

• Review fromStephanie H

  Date: 11/10/2023

  1 star
  I canceled my daughter's phone plan in June and they have continued to charge me every month. I have attempted to call and chat online with someone. Online chats tell me I will get a callback (if I can even get a real person to talk to me instead of AI) and I never get a callback. There is not phone or phone number attached to the account, and I would like to know what I'm being charged for. They're just stealing money and refuse to stop.

• Review fromMichelle L

  Date: 11/08/2023

  1 star
  Not delivered what they said to given,restrictions on my phone,when there shouldn't be

• Review fromSusann T

  Date: 11/06/2023

  1 star
  I paid for a plan online to reactivate my Son's wireless phone. The phone never showed the time nor data I paid for. When calling Tracfones customer service department, I was on hold for 45 minutes and the representative was rude and asked me to repeat my information several times. He could not solve the issue the phone was having (could not make a call). He gave me a number to call where another representative wasted 34 minutes of my time and still could not get my phone to make a call. He said he's have the tech **** call me in ***** minutes, and when they did I received a voicemail saying they had closed. This is the worst business I have ever encountered.

• Review fromSheryl J

  Date: 11/02/2023

  1 star
  I would not recommend this company. My dad had a cell phone with this company that he received free as a senior citizen. Every month the phone freezes and he had to remove the Sim card and restart it. We decide to go with another company. We wanted to keep his existing number and was told to call TracFone back with the other companies account number. When we did that we were hung up on twice. The third time I requested a supervisor and they refused. I explained that we were trying to transfer the number and I was providing them with the account number they requested. The guy was rude and hung up. My dad was unable to transfer his existing phone number we gave up and just received a number from the new phone company. Also, the representatives are not Americans and do not speak fluent English, which is a problem.

• Review fromStacey W

  Date: 11/02/2023

  1 star
  Worst service I have ever had. Customer service barely speaks English. I got hung up on multiple times a day. Had the phone for over a month and still not working. Out of at least $60 for a phone I cannot use due to the fault of this horrible company. PLEASE DO NOT GIVE THEM ANYMORE BUSINESS.

• Review fromJeremiah S

  Date: 11/01/2023

  1 star
  I had my service plan on my account before I had my phone number switched to a new phone. Since then it was taken away from me and now I was told I had to buy a new plan because there was no service plan to that number. I feel I was a victim to fraud and they should be held accountable and something should be done about it. ********

• Review fromJeff T

  Date: 11/01/2023

  1 star
  Incompetence on the border of criminality.This is an MVNO utilizing ******* network. As long as you just use their service you may be okay. But as soon as you need anything just a bit out of the ordinary - you're in deep doo-doo. They probably pay pennies to the people they ********** away from their famed 5G coverage area. So, not only these people don't know anything(sometimes English included), they couldn't care less about the final result of their work. Mix that with outrageously idiotic company policies and you get a criminal enterprise that is set out to destroy the hard working American middle class :) That said... if you know what you're doing you can accomplish almost anything without ever bothering to speak to these idiots. You just have to know how to do it and it will cover 90% of what you may possibly need.

• Review fromGreg W

  Date: 10/28/2023

  1 star
  Possibly the worst customer service on the ********* phone calls, a 5-page letter and 2 months of aggravation and still no appropriate response. I don't know that I have ever been directly lied to so much.Be very careful if you decide to use Tracfone for your cell service. The phone service is okay, but if you have a problem, know that it will be a nightmare to correct. Our problem from 9/2/2023 is still not resolved as of today, 10/28/2023, with no end in sight.The ******* ******** that now owns Tracfone) Code Of Conduct preaches integrity and respect. They have proven that they have neither of these qualities and treat their customers with contempt.This is as sad as it gets.