Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  Straight Talk Cellular

  1351 Veterans Parkway Clarksville, IN 47129

Review Details

• Review fromCandice M

  Date: 12/11/2023

  1 star
  Ever since they began their migration with ******* servers in ***, ** I've had absolutely no service. I've called, contacted customer support, am told it's a sim problem. Mind you this Sim was absolutely brand new, sent to me by tracfone because ******* network upgrade. Whatever that meant; it's been over 10 months, well into 200 days because ****** of all things has kept absolute track and I've been able to watch the metrics. No real cell service. Wi-Fi only. Incompatable with the needs of today and their customer service is absolutely dog crap; can't fix my phone because I don't have a secondary phone. What a scam.

• Review fromJeffrey R

  Date: 12/09/2023

  1 star
  Had the worst experience ever just changing to new phones. Will never use them again. Worst worst worst . Went through about 10 representatives. In 15 hrs. Never again . Got cut off literally begging to not be disconnected and I was not rude.

• Review fromThomas A

  Date: 12/08/2023

  1 star
  I've contacted Tracfone customer service for 3 days trying to get resolve and nothing. I explained my dissatisfaction with them each and every time. I can't get the service applied to my cell phone that I'd paid for, no updates on my service plan. I am now unable to use my cell phone I paid over $200. for because I can't get this company to simply finish the transaction from the card. I need my cell phone to be working with the allotted services I purchased and entered into their system! They either have a broken system or they have a thief working among them. I am on my 4th day of this nonsense and grow weary with flustration trying to get my service card added to my account, which will give me adequate talk text and web services! I'm old and can't keep dealing with this day to day stress; It's truly killing me! Fix my service or pay me damages!

• Review fromLinda D.

  Date: 12/07/2023

  1 star
  Was issued a phone number previously held by a business, and because tracfone "can't positively identify" a paying customer, they refuse to allow voice mail to be set up for the phone number. Calls goes directly to the old business recording. So essentially, the phone can only be used for outgoing calls. Have spent hours on the phone trying to clear up this problem on multiple occasions, today ******* hung up on me when I asked to speak with a supervisor.

• Review fromDan Y

  Date: 12/06/2023

  1 star
  I purchased a year's pan, which will be ended 04/22/2023. On around Nov 20th, my phone suddenly has no service. I could not use it to call or send any messages any longer. I called customer service and was told to get a new SIM card, so I requested a new SIM card. After I received the new sim card, I called customer services more than 9 times and each time was more than one hour staying on a phone, but they did not solve the problem. My phone says "waiting for activation" and "contact your carrier if this problem continues". I keeps contacting them, but no one really is helpful. All the representative in customer service spoke broken English and teach time I call I need to start to from zero. They keep repeating like this: what's your name? What's your number, sim card number, IMEI number? Then keep asking me to shut off the phone and turn on, reset the network, turn off wifi .... My phone is not working and they still ask me to call them; otherwise, they even not talk with you. I have to borrow a phone from my friend . And yet, after I spent more than 10 hours calling customer service, the issue has not been fixed. I asked for refund so that I can move to a different phone plan, but they refused. I still have more than five months' service left, but the representative said I have been used the one-year plan for more than 9 months. Can't you even do a grade one calculation correctly? I would give it 0 star if I could. This is a terrible company.

• Review fromEmanuel G

  Date: 12/06/2023

  1 star
  Horrible customer service, wouldn't transfer my ************* phone to a TRACFONE , also my other TRACFONE didn't credit dated I paid for to two TRACFONE phones I never got the data to my phones- yet they took or debt my card . I rate them half a zero, F-, or below an F-.

• Review fromBill B

  Date: 12/05/2023

  1 star
  ******* bought Tracfone. It was like the fire that hit ****. ******* seems to have burned Tracfone to the ground. Trying to get/install a useless ******* SIM card I was cut off 5 times! EVERY time CS tried to connect me to *****************. CS refuses connection to a supervisor. And the system they're working (not) with is a nightmare/evil loop.So, maybe some sharp telco will gear up to replace Tracfone. Maybe not. Me? Outta here.

• Review fromJames B

  Date: 12/05/2023

  1 star
  Tracfones TCLflip2 freezes after phoning another person using the **** network It works fine calling any other network. Tried a 2nd TCLflip2 from Tracfone - did the same thing. I spent many ************ on the phone with Tracfone and they could not fix the problem and would not even admit there was a problem. I had Tracfone unlock their TCLflip2 & purchased a *** card from another phone company - US Mobile. The TCLflip2 with the US Mobile *** had the same freezing issue. I finally, had US Mobile send me one of their flip phones - inserted the *** from the TCLflip2 into the US Mobile phone (NUU **** ************ worked fine. The only conclusion that can be made here -is that Tracfones TCLflip2 has a problem connecting with another phone using the **** network. I asked Tracfone to refund the money for my annual renewal on 9/7/2023 & the 2nd TCLflip2 I had purchased. To this date, Tracfone has refused to refund all the money spent.If someone is looking for a simple phone to only make phone calls - DO NOT use Tracfone. I got a better and cheaper plan from US Mobile with great customer service. If I could have entered ZERO stars - I would have!

• Review fromBob S

  Date: 12/05/2023

  1 star
  Disgusted with their **************** incompetence, outsourced outside **** Could not add a credit card online. Had to call. CSR took my credit card info and said it was added; it was not. Called next day and was told I had to have a plan. ***, I already had a plan. Their attempts to verify my identity by both texts and email failed. Condensed version of the most frustrating experience I ever had to deal with. Switched to Consumer Cellular.

• Review fromJeanine V

  Date: 12/03/2023

  1 star
  After six calls tonight, still no internet. Four of the six calls disconnected when it was obvious the agent couldnt answer my question. Update on phone and can no longer get the house internet. One agent set the phone to get on the internet because your phone doesnt need the internet. I kept saying I didnt want to blow through my paid data. I wanted to be on the house internet. Click. Call six gone. What happened Tracfone? You use to have decent customer service. Would be nice if they spoke/understood better English.