Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  Straight Talk Cellular

  1351 Veterans Parkway Clarksville, IN 47129

Review Details

• Review fromSean P

  Date: 12/23/2023

  1 star
  Worst customer service i have experienced for a long time. Talked to 10 support agent the majority didnt care to help and the 1 or 2 that tried the company policies blocked them from being able to fix the problem.

• Review fromKeith L

  Date: 12/23/2023

  1 star
  I have been a Tracfone user for ***** with no problems until this week. Phone became useless on Monday night/Tuesday morning. Spent the next 4 evenings on with tech support. Was finally able to use as a phone only on Friday. When I logged back into my account on Friday evening after not being able to send/receive texts or use my mobile data, and saw that all of my accumulated texts, data were gone and almost all of my airtime. Called tech support to resolve this issue and was informed the only was to restore full function was to buy more benefits. Keep in mind that I am on an automatic renewal every 60 days with 35 days remaining. Somehow 10K of talk, 2K of text, and 21.5GB of data went missing while I could not use the phone. Tech support was useless and would or could not resolve issues and would not let me speak to a supervisor to restore my accumulated service. I believe since ******* took over Tracfone service/support have been going downhill. I will be looking into alternative service providers.

• Review fromJudy S

  Date: 12/21/2023

  1 star
  Tracfone has been very difficult to work with over the years, and now that we have decided to use another provider, it's apparently impossible to get them to unlock the sim card on one of our phones! It's been weeks since I put in the request, and whenever I call to get a status report, I'm told 24 to 48 hours and they'll send me an e-mail when it's done! I have not been able to get an answer about what the hold up is, and I'm so done with them! One star is too good for them!

• Review fromSarah B

  Date: 12/20/2023

  1 star
  Tracfone is the worst. They used to be good but now they are terrible. I bought an iphone se 3 from their website. Just spent a whole evening trying to activate it. Overseas customer service is totally clueless. Dont know how to return this phone. The worst.

• Review fromRandall J

  Date: 12/20/2023

  1 star
  Over the last 2 months, I've experienced some really sketchy behavior from Tracfone, who's been my carrier over the last 10 months or more. They've been giving me end dates of service later in the month that don't match the original end date they gave me when i renewed service... their later end date quote's been 2 days earlier than originally quoted & when i called to speak to them about it, they tried to doubletalk me into thinking it was my ********* had to tell them i had a screen shot of the original renew date they posted to their website the day i renewed last month. So, i had to argue with the rep & ask her repeatedly why their site originally gave me a 2 day difference from the renew date they currently have on record & when she couldn't come up with an answer, she put me on hold to talk with 1 of her bosses, then the call mysteriously got dropped from their end & i still haven't called them back because i truly feel they're trying to rip me off & if i call them back today, i'll get into a heated argument with them, which i don't want to do today. So, i read a few of the reviews other customers have posted here to see that i'm not alone & i'm scratching my head at why Tracfone still has a business at all!! 777 ******************** still running a racket? BBB, there's got to be a way to stop Tracfone from victimizing more people!

• Review fromMichael B

  Date: 12/20/2023

  1 star
  Ordered a phone that was in stock on website sixteen days ago (Dec 4th, 2023). Phone is still pending remote fulfillment and has not shipped as of Dec 20th, 2023. Called last week to cancel order and was told to wait three more business days. I have used tracfone for years with no issues but this episode has shown me their customer support is now terrible. I would like to get my order cancelled for a full refund at this point and will be calling them again today. They should not have advertized the phone as being in stock on their website which is one reason I chose the phone. That is deceptive marketing. Recommend using some other supplier unless you are comfortable waiting weeks for a phone.

• Review fromMike M

  Date: 12/17/2023

  1 star
  Substandard ***************** No help in finding a phone that was sent by *** the 22nd of November. The first phone call determined we would receive phone 4 Dec; the phone did not arrive. Then next call was generated due to receiving and empty box. During the second call it was determined we would receive the phone 15 Dec; the phone did not arrive. The last call Tracfone just hangs-up on us now. No resolution, no phone

• Review fromJessie W

  Date: 12/17/2023

  1 star
  THIS HAS BEEN A COMPLETE NIGHTMARE!My phone stopped working around 11/10/2023.I call tracfone, spoked with ***** and was told I will be able to get a new replacement phone but, I must ship the old phone back. I received a shipping label on 11/14/2023. I shipped old phone back *** on 11/24/2023. Tracfone received old phone back on 12/28/3023. I contacted tracfone Angello promised me I will received phone on 12/15/2023. ******* stated he will set up a call back on 12/16/2023 to make sure I had received my phone. He also stated he will be the one that call me back so he can see about crediting me minutes for one year once i get my replacement phone. Sure enough I received a call back on 12/16/2023 but not from Angello. Rep *** call me back. I explained to her I did not get my phone as promised by ******* on 12/15/2023 *** stated well we did not get your old phone back until 12/1/2023. I told her that's a lie because I have proof from *** tracfone warehouse received it on 12/28/2023. *************** up on me and did not call me back. I call back spoke with ********* and was told estimate time for my replacement will be 11/28/2023! I asked her why it take a month to receive my replacement phone, when I first call it was only 3 to 5 days. ********* stated anything else I can help you with? I told her I was not through asking questions and will she be hanging up on me too? She kept stating anything else as if she had help **** feel like this company is a SCAM taking old phones from customers just to refurbished them and sale them. They are rude and will hang up on you if you talk for more then a few minutes. I have spoken to so many so call managers and representatives. *****, ****,(EL), ******, ***********, *****, *******,****, ****, **** ,*******,****************, ********, ***, etc. the list cont.. I have been so frustrated with TracFone. This must stopped! This seem like a SCAM!CLASS ACTION LAW SUIT seem to be my only outing!!

• Review fromSALLY W

  Date: 12/16/2023

  1 star
  i ordered a phone that was out of stock they knowingly knew it was but it didnt say on site. charged me ,after it never was delivered i found that out they jerked me around for 3 days hanging up on me then saying they cant find my order so i looked at my e mails and found the ** number and called back to let them know i wanted to cancel since its out of stock so i get a refund ticket number and call today since my bank never received my refund and now tracfone is saying my order was never cancelled and if i want to do something call my bank even though i have my refund ticket im being scammed out of over ******

• Review fromWayne O

  Date: 12/16/2023

  1 star
  I spent the evening yesterday with "customer service" trying to figure out why my sim card isn't working. I got hung up on several times. Got transferred and then hung upon (again). I called their "customer service" a total of 10 times. Sure they pick up, and sound nice, but the end result is the same (click). I finally gave up and called again this morning and asked to speak with a supervisor. The agent "****" told me there was no need to speak to a supervisor and that he would help me, then the line got disconnected. People, stay away from this company. There is no accountability. The "customer service" agents are free to do what they like, and there is no "monitoring" of calls in my opinion like real call centers.