Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

• 

  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  TracFone doing Business as Page Plus Cellular

  1615 Timberwolf Dr. Holland, OH 43528

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

Review Details

• Review fromPatricia M

  Date: 01/12/2024

  1 star
  
  
  Long-time Tracfone customer who had good experience until recently. My new phone purchased at Best Buy about 2 months ago stopped working. I called Tracfone Support and she tells me that I need a new SIM card, that the old SIM card would no longer work -- some kind of incompatibility. She told me that I am not the only customer having this problem. So I bought the new SIM card but the activation wasn't working. Called Tracfone and after a lot hassle, they got the activation to work. BUT... before I installed the new SIM card, my TF account showed that my plan would expire in April 2024. After I installed the new SIM card, my account showed my plan expiring in February. The cost of the plans was more expensive too. So, I think that TF is disabling customers phones, forcing them to buy a new SIM card that syncs up with more expensive plans. Something fishy going on.
  

• Review fromCarmen W

  Date: 01/12/2024

  1 star
  Just went through 6 agents ( kept getting shuffled from one to another) , every time having to repeat the issue to every person and having to repeat the same information. With every person I had to give a new access code. There seems to be a huge level of incompetence. I am in the process of switching companies but no one seems to be able to transfer my number. Honestly save yourself time & energy - go someone else. That is over an hour of my time I will not be getting back. Unfortunately I have 2 other phones to switch.

• Review fromKimberly C

  Date: 01/12/2024

  1 star
  TF will delete your accumulated GB if u purchase a 365, 24
  GB , $199 plan . May be good for not having to remember to renew every
  90 days- BUT big expense for me and I would of chose differently had I
  known they would do this . So instead of the accumulated and paid for
  38GB I should have I now have only 24GB. They need to let u know this
  will happen in BIG PRINT and up front to make right choice . Once you
  buy a plan , u will get NO HELP or understanding from Customer Service,,
  ur are SOL and have to cut ur $$ losses .

• Review fromAlbreena L

  Date: 01/12/2024

  1 star
  They don't listen to what you tell them called too many times still doesn't listen why do they still work if they don't do their job

• Review fromRaymond K

  Date: 01/12/2024

  5 stars
  I've been customer since 1995. Sure I had a few problems,
  but overall the service has been great. There is no supervisors of
  Tracfone at the call center. There is always one that will contact you
  if you ask. If a person could afford to buy a iPhone 12 why in the
  world would Tracfone be used as the carrier? I smell something in the
  air.

• Review fromJanice V

  Date: 01/12/2024

  1 star
  DONT BUY PHONE OR SERVICE. I purchased a phone and 1 year prepaid service I am 9 months into. My text messages have twice stopped coming thru so after 5 calls at 1 hour plus I'm told it's a "network error" and tracfone would send a new Simcard within 3 days. 5 days later I follow up on where the card is and am told " there's no warranty so buy a new one and if I want a refund to call customer service. I was talking to customerservice. Rip off

• Review fromBarbara Z

  Date: 01/11/2024

  1 star
  I've had the same iPhone Xr since 2018 using Tracfone's service. However, since December 20, 2023, my iPhone Xr is unable to receive/make phone calls. I have contacted Tracfone support repeatedly but they have been unable to resolve the issue. Today, at Tracfone Support's suggestion, I bought a new sim card. Before inserting this new Sim, I contacted Chat support, asking them to have Advance Support call me as I did not want to lose accrued minutes/texts. When A.S. called, I put my husband on the phone, explaining to the tech he was speaking too low and there were background noises drowning his voice. A.S. ran through the same routines which I had already done many times with other Support over these three weeks. However, Tech asked me to remove the Sim card twice. We did as asked and after turning the cell back on was told "I had run out of minutes". and he could no longer speak with us.I had printed out my account information a few days ago and knew I had 153 days left, ****** minutes and ****** text messages.Not only are they unable to resolve the cell phone issue, but there is a communication problem Tracfone ignores, even though I've mentioned it many times. I am 80, have a hearing loss for which I wear hearing aids. When on the phone, I use a headphone with a Mic, too . So I am doing my part to compensate, but the Tracfone techs insists on using a speaker phone, and much of the time there are background sounds they cannot speak over. It states on the Tracfone website ************************************************************* that with ********* acquisition of the company, "We will contact you when there is an opportunity for you to transition to receive service over ********* network. If you require a new device or SIM card for the transition, we will make a compatible one available to you at no cost".I have not been contacted, have lost account minutes, nor have they shown any accommodation to me. ************************************

• Review fromRobert N

  Date: 01/11/2024

  1 star
  Scammers, do not trust this company. Should be shut down due to incompetence, could never solve my phone issues without charging my account.

• Review fromMelinda H

  Date: 01/11/2024

  1 star
  Can I give a rating of less than 1? Horrible customer service. The frontline people read from a script then give you attitude when you need something done other than on the script. Today a *** names Jacquelinne ****** deliberately lied to me about a solution (pay $150) to get my phone unlocked. She gave me a phone number to call (using my sister's phone) where the *** said there was no such option. When I asked who I could call in order to file a complaint about ***********, I was told there was no process in all of Tracfone to leave a complaint. However, she would put a note in the chat about it. When I asked if there was no one to handle customer complaints what good was a 'note' going to do, she replied with an "ummm".

• Review fromElvi D

  Date: 01/11/2024

  1 star
  Nightmare customer service. False advertising on their website about esim. Bought IPhone 14 because they said they support esim on iPhone14, only to find out it's not true. They put you through multiple costume service representatives and constantly hung up on you. Untill one of them admits that they don't support esim. Do not do business with them, save your money and time.