Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  Straighttalk

  2873 Washington Rd Canonsburg, PA 15317-3266

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  Straight Talk Cellular

  1351 Veterans Parkway Clarksville, IN 47129

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

Review Details

• Review fromTrisha E

  Date: 01/25/2024

  1 star
  They refused to cancel my order before it was shipped because, "We have your money already, your payment went through". I have worked in customer service most of my life and I have never heard garbage like that before. My bank is investigating them for fraud and it actually took 2 days for my payment to go through, that was just on of the many lies they told me. I returned their phone and have the proof from *** so my bank should be able to take care of it but this company is trashy and I just found out that ******* owns them. Shame on *******. When I do find another phone company, it won't be *******.

• Review fromTD E

  Date: 01/25/2024

  1 star
  I used this company for my father, as he is elderly and didn't need a full phone plan. I will say, he's used Tracfone for probably close to 10 years, but the problem always had to do with phone upgrades. Once, we upgraded from an older flip phone to a newer one, and it took me over an hour to transfer his plan to his new phone even though we purchased it through them. I also had to purchase a new plan even though he had time remaining on his old one. This past weekend we tried to upgrade to a smartphone. I purchased it through Tracfone, set it up as far as I could before calling them, and then spent 3 hours (not exaggerating at all) with at least 4 different people essentially telling me that they couldn't activate the phone, it would have to be part of Straight Talk and not Tracfone and getting to the point that one person told me I'd have to fix the problem through Apple. I demanded a refund and to send back the phone AND for them to refund me for a plan that they auto renewed without consent. I have since spent 3 more phone calls and over an hour and a half trying to get an email with a label to return the phone, only to be told by the last person that I have to pay shipping. I'm doing it because I want Tracfone out of my life, but we've already gotten a new phone and a plan from someone else. I will never deal with Tracfone again and think they are being deceptive in their tactics.

• Review fromBrandi L

  Date: 01/24/2024

  1 star
  Got a basic tracphone for my mom as she is in hospital. I left phone with her after activating it. I called later to sign up on their website in order to add minutes monthly. The operator was difficult and even though I owned the phone, paid for it and minutes, have my email and name on everything they will not provide me with any info because they could not verify my email (they typed my email wrong during phone set up). Their mistake has caused me to not have access to my account and cannot change anything with the phone. The operator said they aren't allowed to let a supervisor get on the line when I asked numerous times. **************** is horrible. I clearly asked for someone who spoke clearer English and was denied several times.

• Review fromKaren F

  Date: 01/23/2024

  1 star
  If I could leave a zero star, I would. My daughters phone died on December 2, 2023, I called customer service, after the online customer service was unsuccessful. They assured me that they would replace the phone, since it was less than a year old. The person on the phone said they would ship me a replacement phone, but the e-mail I received said that I needed to send in our phone to receive a replacement. They received our phone on December 7, 2023. I have been making weekly calls since early December, it is not nearing the end of January, I was told today, that if I do not received anything this week, they will see if they can return **************** to me. Meanwhile I have paid for two months of phone service I did not receive, nor do I have a phone I paid for . . .There are no supervisors to escalate to and week after week, I just get the same answers.

• Review fromMatthew E

  Date: 01/19/2024

  1 star
  After my first 2 interactions via phone and chat, I found it imperative to record phone conversations with customer service and keep your chat transcripts. I was told that to restore service on an existing line that was disconnected I needed to purchase a sim card and a service plan pin. So, I went to a local retailer and purchased these as well as a newer/upgraded device. When I activated the Sim card/30day service plan I realized it simply added another line to my account with a new phone number instead of just refill the service on the existing line with my actual phone number. I called ************* to ask for the line to be deleted from my account and the service plan to be credited to the original phone line/number. I was told that they could not give credit since the 2nd line was activated. Note: no calls, texts, or any data was used of which you can see in your account app. Finally, after multiple phone calls and chats, I got an agent that issued the credit to my plan resulting in a due date of 02/18/24. While on the phone with customer service, I logged into my app and confirmed this to reflect what the agent was sharing verbally (and on a recorded line from my end as I have been screwed prior and it was my word against theirs) The account app reflected 02/18 to my surprise as well. However, between Dec 2023 and today 01/19/2024) my service renewal date has been changed without any notice to 01/19/2024. Additionally, my rewards points balance which can be redeemed for service time/upgrades has decreased from that last contact in Dec 2023. I simply want my rewards points refilled to the balance reflected in Dec 2023 as well as my service renewal to reflect what was showing Dec 2023. The call was recorded and I have a screenshot of the app reflecting this data. The company refused to do anything for me and ended up hanging up on me. Simplemobile...Simplemorons

• Review fromElla B

  Date: 01/18/2024

  1 star
  Won't stop charging me. I cancelled my service with Tracfone in early November through their website, however it didn't actually work. They have continued to charge my card every month since. I disputed the December and January charges with my bank and my bank has asked them to stop charging my card. I tried to call twice in December to cancel my service again and after being on hold for AGES, I was connected to people. As soon as I mentioned that I wanted to cancel my service, both people hung up on me. The website chat feature does not work and there is no contact email listed.

• Review fromTarek H

  Date: 01/18/2024

  1 star
  **************** was very unpleasant to work with. When I called to cancel auto pay they had to send a code to my phone but my phone no longer works. Apparently a security question was not set up so they "Could not verify my account". They said the only thing I could do was call my bank to stop payment which I did. I am now concerned that they still have access to my bank account info and I do not trust this company. I am very concerned here. I am not sure if this is completely resolved. I would not recommend this company at all and they were not helpful in trying to problem solve. Thank you.

• Review fromLe Roy R

  Date: 01/17/2024

  1 star
  I am very disappointed with TracFone ***************** After nearly 20 years of being a TracFone user I may be leaving soon if this current issue is not satisfactorily resolved. After only getting 22gb of 32gb restored from a failed SIM transfer, Tracfone considers my issue "resolved". It took 5 days talking with at least 12 different agents to get that data restored. Only 2 of the people I talked to seemed to fully understand the situation.There was a Lack of consistency. A few of the agents I spoke to were really helpful. A few seemed not helpful at all. It seemed like a dice roll getting someone who could do something. Even with notes being made on my account, not everyone I talked to seemed to completely understand my issue.Also, there remains a Lack of resolution with my data issue. I know that not all of the data has been restored properly, however notes have been made on my account that I have all of my data back. I am so frustrated. Data is advertised as being able to Carry Over, but so far I have not found that to be the case. Cordially, **************

• Review fromPat M

  Date: 01/16/2024

  1 star
  My step dad was a loyal customer for 7 plus years always paid in full for the ****** plan. Renewed every July promptly. He passed away this January 10 days ago. I was assured I would get a refund fir the time not used. When I never got any proof/communication/email I called today January 16th. To inquire about the refund promised. They hung up on my first time. I called back transfered many times finally talked with refund ***** Who the lady said you're not getting a refund and told me to call my credit card company. So much for loyal customers who always paid in full. I should have a refund for the six and a half months that the phone was used. I guess all the reviews I finally read today are true. Very sad in many ways that people are thar evil and dishonest.

• Review fromBill B

  Date: 01/16/2024

  1 star
  I've paid for and used TracFone Wireless services for years. For the past several months I've tried to get TracFone's customer service to remove the ************ message on my phone and get the phone working. To date TracFone has not been able to restore my phones usage so I called and requested a refund for the unused portion of the service period that I paid for. Not only were they unable to get the phone service restored but they are requesting that I contact the credit card company that I use when purchasing the service to ensure the payment was made to TracFone. In short, I'm through using TracFone as, in my opinion, TracFone's customer service is a dis-service and waste of time.