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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 657 Customer Reviews

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    Review Details

    • John M

      Date: 02/08/2024

      I had had over twenty GB of data saved up , evidently it was all used up watching parts of a couple of videos on ******** then they asked me to purchase a 10 GB plan for $40, which would probably be gone in minutes also. My Lifeline phone doesn't eat up data anywhere near as quickly as this TracFone, but that one always drops calls, so they both stink. I have Assurance Wireless for Lifeline, or Affordable Connectivity, they might call it now. Feels like a ripoff.

    • Leigh W

      Date: 02/08/2024

      All I can say is..... STAY AWAY!!!! They will give you every excuse in the world why your having problems. Your phone's not compatible with the new towers, but you are qualified for a new phone. I never got it. Told I needed a new sim card, it didn't work. Then someone fixes my phone and everything is ok. Every month this happens! This time I'm told "you're not getting a new phone". On and on it goes. I'm using my husbands phone to post this. Beware!!

    • Larry S

      Date: 02/07/2024

      1 star is a gift to these clowns. I have used a tracfone for 3 yrs now. I had 49 GBs carried over. I never missed a refill.in fact I had always paid months in advance. All of a sudden ,,all my data gets erased and I'm back to square 1 So I call their customer service to find out why. What a horror show this turned out to be. I spoke to 3 different reps. *** spent 3 hrs on the phone and barely understand what they were saying. They had me do all these different things I asked if this would get me my data back and they told me . My phone is working fine. Then asked again how much data will I get back. She told me she's not allowed to give out that information.. So I asked to speak to a manager and she informed me they are not allowed to do that. I don't know how they stay in business. Soon as my paid time is up,I will be shopping for a different provider. By the looks of these reviews I won't be the only one.

    • Monica F

      Date: 02/06/2024

      I have used Tracphone for years with my main problem being the **************** representatives being from *****. I am unable to understand them when they read from a script as fast as they can over background noise.If I ask them to please slow down as I do not hear well at ******************************************The final straw for me is what they have done since announcing they are now with Verizon.My phone was unable to use my mobile data so I completed instructions to fix it.I had accumulated 38GB of carryover data and have used a most of it ahead of the date where they claim ALL carryover data will no longer apply.I called to verify what I had remaining and was told over 5GB untill March 24th when everyone will lose all carryover data.Five days after that my mobile data stopped working,texted to see balance was 0.I called again only to be told I had 0 data left when I use WiFi most of the time and 3 GB will last me 30 days with heavy use.When I asked to see a supervisor I was told no because ***** said "she was educated " so I need to accept her answer implying that I had the ** of cabbage.I was so angry I reluctantly purchased 2GB of data to last untill I switch carriers.Then she wanted to finish telling me the promotional part of the script to buy more products.I hung up on her after getting her name but the situation is not worth my time.I am glad they just took 5GB of data compared to what has happened to others.If you have Tracphone I recommend you go elsewhere.If you are considering it ,the reviews speak for themselves.

    • Martha H

      Date: 02/04/2024

      I've had TracFone service for approximately 20 years, and never had a problem... Until now. I upgraded to a Pixel 6a recently. Purchase through HSN. It came bundled with a year's talk and text plus 24 gigabytes of data. Phone is great, but numerous calls to TracFone and I still don't have the bundle added to my account. Strange, since the 24 gigabytes were added to my account when I activated, but disappeared the next day.

    • deb s

      Date: 02/04/2024

      I have been a TracFone customer for many years, and i was trying to activate a new phone by transferring my old number and contacts and files to the new phone, i have talked to about 8 or nine people, which are *******, ****, *****, ******, ****, ************************, nymaja (name maybe spelled wrong) and none of them stated that they cannot transfer my contents from one phone to the other. this phone was purchased on QVC last year, November and the host on qvc always that call TracFone customer service they are the best, well they lied, because none of the reps was able to help me, a couple of them hung up on me, and the last person that i talked to, was getting frustrated ==i could hear it in his voice, he also hung up on me. Only the phone number was transferred to the new phone and not the contents. I don't see why this is happening, they act like they don't want to help the customers. they are sorry. They are very unhelpful, very unfriendly and a couple of the reps were rude. if they cannot help me, then i want to be refunded for this phone or someone need to have patients and walk me thru step by step in getting my contacts, phone and everything transferred to the new phone. If there was a zero star i would click on that, why are TracFone customer service is there if they cannot help a customer. the last person that i spoke to new when to hang up on me, b/c i called back at 11:47 and was told they were closed to call back tomorrow. What happen to good old customer service with a smile. whoever the president or manage of TracFone is, they need to look at more training for the reps, because all of the 8 or 9 reps i spoke to had me to do something different and I don't believe they knew what they were talking about. This is very very very frustrating, I will call back tomorrow and I hope I can get this resolved. I hope someone will read this. My name id *****. I cannot understand why no one could assist me

    • Richard L

      Date: 02/02/2024

      In November 2023, I purchased an Orbic Magic 5G smartfone and wireless plan from Tracfone in anticipation of using said wireless plan with the purchased phone. The cell phone did not work. Tracfone was advised of said non-working status upon the phones receipt and that the credit card charges for it and the associated wireless plan would be rejected.My credit card company rejected Tracfones charge for the smartfone and associated wireless plan, apparently without any objection from Tracfone.On January 13, ****, Tracfone attempted to assert a charge of $16.76 for purported cell phone service. Upon notification, my credit card company again reversed the charge.Less alert consumers might well fail to recognize this relatively small charge and be fraudulently charged for non-existent services under a non-existent contract.

    • Bill W

      Date: 02/01/2024

      I bought a Tracfone and paid for a one-year plan. The phone worked fine until I started using the data, I had 3 gigs and it ran out in a week. I bought another 3 ********* ran out in two days. Tracfone insisted that 'something' must have been 'running in the background', depleting all my data...Fast forward a month ahead and one day when I dial a number I reach customer service--they say my year of pre-paid time has come to it's end even though I still have 6 months left...Switched to PCS and my phone troubles are now over. Tracfone kept my 6 months of pre-paid account ****************************** is run by thieves, stay away from them

    • Earline W

      Date: 02/01/2024

      So I bought a prepaid phone card and a **** card two weeks ago I shouldve received the order by now I talked to customer service and a manager at least 4 times and theyre all giving me the run around. *** asked for a refund of my money or to resend the order and theyve said no to both options. *** contacted to mail service to see if they could help me track the order but they said the order was never mailed out that I needed to contact Straight Talk. Ive come to conclusion theyre ripping a lot of people off!

    • Paul S

      Date: 01/31/2024

      This is the worst cellular service I've ever had. Like they say "you only get what you pay ?? for!"

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