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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 660 Customer Reviews

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    Review Details

    • Anthony T

      Date: 02/14/2024

      They don't stand behind the phone warranty. My phone quit charging so I called their non customer service. I was told that they would send a new phone without me having to return mine. Mine cost $39 . I waited and waited no phone ever came. This was 3 weeks ago. I called back on 2/13/24 . I was told now that I would receive an email with instructions to return my old phone before receiving another one. I am a salesperson that needsa phone. Have not received the email yet. Can't understand the service agents ,communication breakdown. I have been lied too. I have a yearly contract with 10mos remaining. I'm going to have to buy a new phone.

    • Anson K

      Date: 02/13/2024

      I have **** minutes **** texts and 120mb of data, transferred the number to a new phone, unlimited carryover tied to their TOS should have been carried over. What happened instead is the card was redeemed and nothing happened and my data and texts are now gone. I spent hours on the phone with them already and when I asked to be escalated the higher *** refused to let me be transferred to them under the reason of creating too many tickets. I had issues transferring my phone, reactivating the phone, connecting to the tower because the tower was unable to register me, and after all that was though, my texts and data went missing. All the support tickets created from incompetence and resolving previous issues and having to create more tickets because the first few solutions didn't work stacked up to this. I have filed a BBB complaint before against this company and may do so again. They keep mismatching my **** to other phones I have used before and every time something related to my minutes, texts or data going missing my transaction records conveniently disappear and leave me with nothing but the text messages from the automated system when I check my balance. The customer support team is barely provided with anything and I have more knowledge on the system than them at this point from the multiple interactions with them. Their supervisors rejecting my request to speak to them, despite having multiple ongoing issues that keep coming out of other unresolved issues that stack up because of their incompetence. I now expect that there will be more problems coming out as it seems despite specifying the **** and ICCID for my number to be transferred and tied to, they mixed it around with my old phone. First the people keep calling me in school to resolve this and get nothing done, now they just refuse to speak to me and leave it to customer support to click in a death loop to try and help me. Besides that service and transfer has been smooth before ******* acquisition.

    • Angelo B

      Date: 02/13/2024

      I called to carrier unlock a moto G pure the lady couldnt do s*** for me it was the worst customer service Ive ever had in my entire life??

    • Thomas R

      Date: 02/12/2024

      Could not activate my phone, had IMEI, SIM card number. Then asked me questions that were emailed to me. My phone is not active how do I know what information is being asked.Any other information, I did not have.Hello I do not have a number or activation to receive any information, but was continually askedduh..,

    • mike c

      Date: 02/10/2024

      I have been cheated by Tracfone and have begun the process of disengagement by directing the business to cease and desist charging my bank card for additional service or any other purpose. Currently I have paid for service in advance but the concern has corrupted my phone to the point that I cannot make or receive calls. I have obtained telephoine assurance that they will cease and desist chaging my credit card for service and paid cash for the the telephone which I will now throw away. Initial contact with Tracfone illicited garbled speach that tracfone would not restore my service but suggested that i call a number for step by step instructions on how to re-program my phone. NO! I do not work for tracphone, they do not pay me. I have paid them to provide cell phone service which they failed to do and concomitantly defrauded

    • Patricia H.

      Date: 02/09/2024

      Bought the phone from home shopping network. But it didn't work right. So I sent it into trackfone who held the warranty. And they were to exchange the phone. I called twelve times I had proof they got my phone $200 they will not Send an exchange or send my old phone back. Lied to me Repeatedly. they are the most horrible company I have ever come across.

    • Kay W

      Date: 02/09/2024

      The customer service reps hang up on you and disconnet the call if they don't like you.

    • greg h

      Date: 02/09/2024

      Have had ********'s for over *********************** August 2023 Bought new phone to replace old one was not allowed to keep old number due to new security measures i lost **** min plus phone . Jan **** New phone lasted 4 months and shorted out . had extended warranty on it filed claim was told to contact ******** was given a ticket number and return label and send back to Tracpone to warehouse , they received package on Jan 19 **** . have spent 8 hrs arguing with them .corporate says they have send text message to that phone to validate it .kind of hard to do when you mailed it in to be replaced.serial number doesn't matter , warranty doesn't matter, ticket number doesn't matter CROOKS 2 Phones 5 $100 phone cards out the window **********

    • Daniel J

      Date: 02/09/2024

      Tracfone customer service is incompetent, equally bad is the automated voice and chat services.I refuse to comment further due to the fact that I've wasted enough time dealing with them.Just thinking of my dealing with them @mutiple x's for many issues is frustrating.Not worth anybody's time in any way, shape, form or manner.

    • Brian W

      Date: 02/08/2024

      Got year service today worked for 3 hours and shut it off tried verifying pin and code that never arrived in email 2nd time this has happened to me ever since ******* took over they disconnect you even when you purchased the service

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